cv-cid ortega
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PERSONAL DATA
Nationality : FilipinoCivil Status : SingleDOB :10 April 1990Height : 5’2 (157cm)
Languages Spoken & Written
English : FluentTagalog : FluentSpanish : BasicArabic : Basic
AREAS OF EXPERTISE
Food & BeveragesBusiness AdministrationRestaurant ManagementCustomer serviceHealth & safetyHACCP & COSHH awarenessPerformance management Decision makingStrategic planningStaff trainingLeadership SkillsCommunicationQuality controlAdvanced Computer skills Aldelo (POS Data & Admin)MICROS (POS Data & Admin)
PERSONAL SKILLS
Service orientatedResponsivenessProfessional judgementProblem solvingEnergeticSelf-controlExcellent communicatorTactful & articulateWell organisedInfluencing skillsCross cultural sensitivity
CINDY MALLAGA ORTEGA Restaurant Supervisor
PERSONAL SUMMARYA keen restaurant supervisor with drive and proven ability to ensure that the restaurant operates efficiently and profitably. Have been more than 7 years’ in customer service in diverse business setting and has the capacity to adapt to new trends and advances in Food and Beverages operations. Having proven track record of meet KPI’s and management skills with the ability to supervise staffs, manage performance and motivating staff to work together to achieve targets and improve efficiency whilst maintaining high standards of food and service and also the reputation and ethos of the restaurant. Comfortable working with people of all levels and having an excellent commercial approach to solving problems and developing business processes.
Now looking for a challenging position within a successful and dynamic organisation where I will be able to further my personal and professional development.
WORK HISTORY
Restaurant Supervisor 2015 – presentAyoush Café & Restaurant, Dubai, UAE
Assisted the restaurant's operations, including product quality, staffing, customer satisfaction, security, and hygiene. Suggested new promotions that increased financial performance by 20%. Created new Menu page design that gave better impact to the restaurant and customers, and created a relaxed ambiance and friendly atmosphere that attracts customer to keep them coming back for more.
Duties: Drove operational efficiencies, raised customer service levels & cut costs Supervised the day to day activities of a team of 30 staffs Rendered professional, courteous, and efficient service to all guests that
meets their satisfaction with the foods and services and took action to
solve any complaint Liaised with the kitchen staffs to ensure efficient food service Prepared reports for opening and closing of the shift daily, including staff
control, food control, and sales Created new ideas and promotions that improve the sales Conducted trainings to the staffs and evaluated their performance to
ensure standard operations are being followed Ensured compliance with all relevant health and safety guidelines
(HACCP & COSHH guidelines) Ensured the smooth flow of the business & maximized opportunities to
drive sales while maintaining our reputation and ethos
Supervisor 2013 – 2015LEMONGRASS THAI RESTAURANT LLC, Dubai, UAE
Dubai, United Arab Emirates +971 55 218 3599 [email protected]
Receptionist cum Cashier 2013 – 2013GREEN STAR PARK RESORT, Cagayan, Philippines
Finance and Retail Department Staff (Internship) 2012 – 2013CAGAYAN ELECTRIC COOPERATIVE II, Cagayan, Philippines
Sales Associate cum Cashier 2009 – 2010DOROTHY PERKINS, Singapore
Sales Crew sum Cashier 2007 – 2009JOSEPHINE’S BAKERY, Cagayan, Philippine
KEY SKILLS AND COMPETENCIES
Knowledge of Accounting Advanced Computer Skills: MS Word, MS PowerPoint, MS Excel, QuickBooks, Outlook Knowledge of Aldelo (POS Data & Admin) and MICROS (POS Data & Admin) Knowledge of food safety regulations and standards (HACCP & COSHH) Excellent customer-service oriented and leadership skills An eye detail and the ability to drive consistent brand standards Able to manage available resource to maximize productivity and efficiency Flexible with a ‘can do’ attitude and ability to work to tight deadlines Fast-learner & ability to work with minimum supervision Having a proven ability to plan, organize and control activities & staffs Disciplined approach & effective communicator at all levels A high level of organizational skills with the ability to multi-task
ACADEMIC QUALIFICATIONS
CAGAYAN STATE UNIVERSITY 2007 - 2013Bachelor of Science in Business Administration Major in Management AccountingMajor in Management AccountingCompleted with Merit
TESDA – VOCATIONAL SCHOOL 2009-2009Food & Beverages and House Keeping National Certificate Level IICompleted with Merit
CERTIFICATE AND TRAINING ATTENDED Date Awarded
Spanish (Speaking and Training) – Short Course 04 November 2016Sites Power Training Center
COSHH Awareness Training 09 January 2016Cleenol Middle East, Dubai United Arab Emirates
Food Hygiene Awareness & Essential Food Hygiene 04 December 2015GHP Quality Consultants, Dubai, United Arab Emirates
Basic Food Hygiene & Safety (HACCP Awareness) 06 February 2015Abu Dhabi Food Control Authority, Abu Dhabi, United Arab Emirates
Correct Handling, Application, and Safety Practices of Chemicals 24 October 2014Lemongrass Thai Restaurant, Al Ghurair, Dubai, United Arab Emirate
Train the Trainer Course 15 August 2014Living Brands JLT, Dubai, United Arab Emirates
RE-SCS-102C-1 Interact with Customers 24 Mar 2010Singapore Workforce Development Agency, Singapore
Food and Beverages Short Course-Internship 04 June 2009
Dubai, United Arab Emirates – +971 55 218 3599 – [email protected]
St. Patrick Garden Hotel and Restaurant, Philippines
Dubai, United Arab Emirates – +971 55 218 3599 – [email protected]