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Page 1: Customer_Service_and_Executive_Support[1]

Brett Williams 38501 Bel Air Drive, Cathedral City, CA 92234 503.396.9477 [email protected] Career Objective

I seek a dynamic upper level position with creative challenges that leverages my diverse skill set to support executive functions and shape company direction.

Professional Skills • Over twenty years of progressively responsible positions with significant bodies of work in creative design,

development of publications, presentations, and event planning. All sustained by a strong administrative and executive support skill set.

• Attentive customer service in multiple fast paced, high volume environments • Project and staff supervision • Policy and procedural development • Budget support and tracking • Graphic design of publications and support materials • Resourceful problem solving • Leadership and team coordination • Technology support including strong computer background on both PC and MAC. Software skills include:

o Word o Excel o PowerPoint o In Design o Illustrator o Photoshop o Proprietary software (Accounting, Education, Legal applications, Click Research)

o General Office Skills o Equipment operation and maintenance o Drive for top quality and professional results to leave a lasting impression o Willingness and desire to learn about new fields and develop new skills with flexibility and accommodation

Work Experience

Bear Paw Studios – 10/2013 – Present Managing Owner

Manage and direct daily operations of a working glass art studio. Schedule classes and arrange guest instructors. Coordinate logistics of classes, studio rentals, and operation needs, purchase and oversee maintenance of equipment to fill vision of studio needs. Design and direct production of custom glass pieces. Oversee expenditures and bookkeeping. Develop vision and planning to achieve company goals. Plan and execute event and activity details. Sage Day School – Boonton Campus – 5/2012 – 10/2013

School Secretary Singular supporting staff duties including attendance monitoring, lunch coordination, medication supervision, record keeping and reporting, staff support, administrative support and confidential liaison with owners. Plan and execute district staff and in-service meetings. Assist staff with special event planning and logistics. Oversee execution of building, furnishing, and supply maintenance. Planning, purchasing, and budget tracking of supplies and materials. Coordinate correspondences with administration and staff from parents and agencies. Other duties to support all operations of a small private school. Johns Hopkins University - School of Medicine 9/2010 – 5/2012

Research Systems Support Specialist Assist human subject researchers with Internal Review Board (IRB) applications, processes and issues. Develop and maintain Frequently Asked Questions (FAQs) and instructional documentation. Participate in the design, development and upgrade of information systems to support both team projects and departmental functions for quality improvement and innovation.

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Brett Williams - 2 Internal Revenue Service 10/2009-1/2010

Contact Representative Provided technical assistance to taxpayers regarding tax law inquiries and balance due issues. St. Helens School District 10/2005-7/2007

Executive Assistant Provided administrative support to Superintendent and School Board of Directors. Created publications and coordinated public communications, events and meetings. Maintained resources for internal and external inquiries including archives, policies, databases, etc. Assisted in the creation and enforcement of district policies on diverse subject. Supervised operations and coordination of special district support staff functions. Portland Community College 9/2000-10/2005

Curriculum Specialist Coordinated requests between faculty department chairs, division deans, campus executives, district committees, and state agencies to create, revise, and maintain curriculum information for all collegiate courses offered.

Administrative Assistant Assisted with administrative functions of budgeting, reporting, policy enforcement, staff requisitions, purchasing, event and resource scheduling, customer service Oregon Judicial Department 11/1997-5/2000

Court Operations Specialist Maintained criminal records, provided in-court assistance for judges, attorneys, and clients. Recorded judicial proceedings electronically and prepared documents for judicial and procedural records. Prepared files for court use as well as transfer to appellate court proceedings. Flowers-n-more – Lead Designer 1994-1997 US West Communications – Toll Operator 1993-1995 State Transport Company – Office Clerk/Account Support 1990-1993

Education Portland State University - Portland, OR Coursework toward BS - Liberal Studies Studies in Business, Psychology, Theology, International Studies, Peace/Conflict Resolution Additional Preparatory studies at:

Jerusalem University College Multnomah University Eastern Oregon University Portland Community College