customers forlifetime-micro-bpo-15-mins

27
Customers For Life Time Automatic Customer Multiplication System By jayant Hudar - www.schoolofbusinesswisdom.com

Upload: jayanthudar

Post on 12-Jul-2015

44 views

Category:

Business


0 download

TRANSCRIPT

Customers For Life TimeAutomatic Customer Multiplication System

By jayant Hudar - www.schoolofbusinesswisdom.com

You want Your Customers to stick with you

spend more

Spread

What is the ONE THING which any Business Owner wants the Most?

• The one thing which drives your Business and profits ?

MORE CUSTOMERS !!

Acquiring New Customers is

5 times Expensive

0

1

2

3

4

5

6

Selling to old customer Acquiring new customer

Selling to old customer

Acquiring new customer

• The simple truth is, getting new customers activity is the second most costly thing you

can do to grow your business.

The Single Most Expensive Thing You Can Do In Business...

The real money sapper

lose a customeryes ,losing an Existing

customer is the biggest and

most expensive thing.

And.. Did you know, what is theBiggest Asset in Your Business?

• Your Existing Client Base .

• And unfortunately, also the

Most Neglected.

“Customers are the No 1 asset of your business, and will

leave, unannounced, if they feel you treat them with indifference or Don’t

do something special to keep the customers engaged with your

company”

People Do Not Tell You

• only about 4% of its dissatisfied customers Talk or tell you ..

96% just go away

Reason Why Your Customers Leave You

• 1% Die

• 3% Move away

• 5% are influenced by a friend's or relative's advice and switch to Competition

• 9% leave because of a better price or product

• 14% switch due to product or service dissatisfaction

•68% leave because they felt the company was

indifferent to their customers.

The Ultimate Customer Acquisition Method

Word-of-MouthReferrals

Word of Mouth

• Satisfied Customers tell

3 people• Customers with

Bad experiences

tell 17 people

Passive or Active Referrals?

Every 5 % Increase in Customer retention, you can generate a

30% to 40 % Increase in profitability

How Many Times to Contact them?

• Each month that you do not communicate with your customers, you lose 10% of your influence with them.If 10 months go by, then you

lose 100% of your influence.

“People Don’t Care About You, Until

They Know How Much You Care About Them.”

Just Imagine if

Stay in touch with your customers on an on-going basis.

At anabsolute minimum with a Newsletter.

Just Imagine if Automated Marketing Happens

for your Business Totally Hands-Free for you.

Just Imagine… every Day-Month-Year ..

Systematically1. Welcome Note

2. Other Services & Loyal Customer Offer

3. 1 st service offer

4. Cross-Sell Offer

5. Discount Offer

6. How to Use your Product

7. Referral Bonus

8. Education Bonus

9. Remind for renewals

10. Free Video + e-books

11. Reminders

12. Feedback forms / Surveys

Sample follow-up

• 0 Days - Thank You – “We appreciate you”

• 1 Day - Meet our Staff –contact info”

• 5 Days - Customer survey

• 10 Days – Special Report with Case Studies

• 15 Days – Product Tip

• 30 Days - Ask for referrals

• 60 Days - Gift toward next purchase

Customers for life Time System

• Good Service support + CRM – Customer Relations + Consistent Marketing

• = happy Customer + Customer Retention + Customer Delight

• Totally Hands Free –24x7 - 365 Days a Year.

• We will do it for you, at a Affordable cost.

Systematic – Timely – Customized –Personalized – Non-Stop .

Automatic Customer Multiplication System

Ultimate Hands-Free Marketing SystemAutomatic Drip marketing

Customers For Life Time Services

By jayant Hudar - www.schoolofbusinesswisdom.com call : +91-22-39101122