Ángel Rodríguez Vieites, Mgr Operations Support ESP La Coruña

Microsoft Office 365 Technical Support

April Edition, 2016

Álvaro López,

Spanish Support Alvaro López me llamó varias veces porque no pude atenderle a la primera, no

puso ninguna pega, al contrario fueron todo facilidades. A la hora de resolver el

caso, no solo lo hizo eficazmente sino que me explicó cómo y porqué lo hacía, con

lógica y palabras sencillas.Desde aquí señalar la amabilidad y profesionalidad de la

persona que me atendió como soporte, que fue la misma en todo el proceso.

Alvaro López called me several times, because I could not answer the call the first

time, no issues with this, on the contrary, it was all helpfulness. When it came to

resolving the issue, he not only did it efficiently but also explained how and why

he applied the actions with logical and simple words. Emphasize the

professionalism and kindness of the person that helped me with the support,

who was the same person al through the process.

Alberto Blanco,

Spanish Support La persona que me ha atendido, no solo ha demostrado ser un grandísimo

profesional y conocer perfectamente el producto, sino que también ha tenido

mucha paciencia a la hora de indicarme. Sin duda la razón principal por la que

finalmente me voy a decidir a comprar dos licencias de Microsoft. Muchas gracias

Alberto.

The person that assisted me not only demonstrated to be very professional and to

have vast product knowledge but also a lot of patience to guide me. Without any

doubt the main reason for finally deciding to buy 2 Microsoft licenses is the

support provided by the SE. Thank you very much Alberto!

Rui Pedro,

Portuguese Support

A resolução do problema e a rapidez do contacto

The issue resolution and the fast contact

Massimiliano Zupo,

Italian Support

Velocità di risoluzione. Competenza professionalità e cortesia

dell'interlocutore. Facilita nell'accesso al servizio.

Quick solution. Support Engineer´s competence, professionalism

and courtesy. The simplicity to access the service

Andreas Wolf,

German Support Sehr schnelle Antwort. Sehr freundlicher, umgänglicher und

kompetenter Mitarbeiter. Support wie er sein sollte mit Rückruf

und ohne lange Wartezeit.

Very quick response. Very friendly, polite and competent staff.

Support as it should be with callback and without long waiting

time.

Khaoula El Amrani,

French Support

Support excellent: Bonne écoute, qualité d'échange avec

l'interlocuteur du support. Appréciable. Réactivité, ténacité

disponibilité.

Excellent support: good listening, quality of Exchange with the

Support Engineer. Kindness. Reactivity, tenacity availability.