Get Satisfaction Customer Survey FindingsWhat Our Customers Say!

Get Satisfaction Customer Survey

• We surveyed our customers in the early summer of 2014 to understand the value they are getting out of their Get Satisfaction communities.

• We saw 188 responses and great results!

CUSTOMERS SAY: More than 57% say their community was essential in improving customer satisfaction & bringing customers back!

#1

CUSTOMERS SAY: 63% of customers found that using their community helped to improve knowledge of their customers!

#2

CUSTOMERS SAY: Creating a better customer support experience ranked highest followed by differentiating your brand and identifying new sale opportunities, and accelerating sales

#3

CUSTOMERS SAY: 92% that say their community helps get feedback and ideas from customer conversations!

#4

CUSTOMERS SAY: Through their community customers will be able to engage prospects earlier in the sales process in the future.

#5

CUSTOMERS SURVEY: 73% found that right now their community creates content that drives organic search traffic.

#6

CUSTOMERS SAY: An overwhelming majority of community users (90%) assert that their community provides better customer service throughout the process.

#7

CUSTOMERS SAY: Peer-to-peer communication is key! 65% use their community to get customers talking to each other!

#8

CUSTOMERS SAY: 80% claim that using their community helps to collect ideas for new products or features directly from customers.

#9

If you want to learn more about the value of your community and how a community can help you, visit our website to view customer case studies and other customer community resources.