Customer support for you WordPress site

Catchers Helpdesk Plugin

Do you still use a contact form for customer support?

5 reasons start using Helpdesk

• Ticket traction

• Saved replies

• Embed contact form

• Private notes

• Ticket history

Ticket traction

Ticket tractionEvery request sent to your support email becomes a ticket in your helpdesk.

You can easily categorize and prioritize tickets and assign them to the right people in your team.

And you don't have to worry about multiple agents responding to the same ticket anymore because everyone on your team can see who is working on each ticket, as well as its status.

Saved Replies

Saved replies

Affordable and useful tool for saving you time.

You can create saved reply if you answering the same question frequently.

It can be utilized in any form of customer communication: from inquiry, to request, to support.

Saved reply templates are usually created during the support process

Embed contact form

Embed contact form

HelpCatcher is a simple embed code you can add to your website, which enables customers to contact you without leaving the page.

Choose background, hover colors, conversation text and be prepared for new flow of customers requests.

Private notes

Private notes

Public comments can be read by anyone who has access to the ticket. You can also add private comments to tickets.

These comments are only visible to other agents, not to the ticket requester or any other end-users that may have been CC’d on the ticket.

Ticket history

Ticket history

A simple listing of the date and time a request was assigned to someone and who it was that assigned it as well as status changes.

The activities feed in a ticket shows you a quick log of all the activities that have been happening on it.

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Catchers Helpdesk