customer service level 2 unit one

Customer Service Unit one: Understanding the organisation (R/506/4854)

Unit 1 AssessmentAssessment

You should use this file to complete your Assessment. The first thing you need to do is save a copy of this document, either onto your computer or a USB drive Then work through your Assessment, remembering to save your work regularly When you’ve finished, print out a copy to keep for reference Then, go to www.vision2learn.com and send your completed Assessment to your tutor via your My Study

area – make sure it is clearly marked with your name, the course title and the Unit and Assessment number.

Please note that this Assessment document has 16 pages and is made up of 5 parts.

Name: Faizah Sheikh

Organisation: Which organisation(s) are you basing your answers to this assessment on? If you are currently working, you may wish to base it on the organisation which employs you.

I select Sainsbury because I am familiar with their work how they operate, stores and services because I do shopping on routine base.

Can you provide a brief description of this organisation? (Please note you will not be marked on this; it is simply to provide your tutor with a brief outline.)

Sainsbury is considered as the third largest supermarket in the UK. It was originated in 1869 by John James Sainsbury with her wife Marry Ann. It is the largest retailer and operates more than 12,000 supermarkets.

Part 1 – Understand the factors that affect an organisation and the customer service role (maps to Session 1: The role of customer service in organisations)

Learning objective Place in Assessment

1.1 Describe the products and services of commercial, public and third sector organisations

Question 1 Page 2

1.2 Describe the differences in customer service between commercial, public and third sector organisations

Question 2 Page 3

1.3 Outline the role played by the customer service occupation within the organisation and industry

Question 3 Page 3

1.4 Identify the major competitors of the organisation Question 4 Page 4

1.5 Identify factors that can affect the reputation of the organisation

Question 5 Page 4

© Creating Careers Ltd, 2015. All rights reserved. 1

http://www.vision2learn.com/


1. Complete the table below with a description of the products and services for at least two commercial organisations, public organisations and third sector organisations. [1.1]

Please ensure you provide a description for each organisation, rather than a list.

Organisation type Name of organisation Description of products and services

Commercial organisation

Tesco It is the largest multinational retailer with more than 3500 stores. They sell groceries from baby food to alcohol, clothing, home living range and petrol stations. They offer both on home delivery and through the internet. They also offer financial products such as insurance and banking services, telecommunication products and electrical appliances.


Starbucks It is an American well known coffee business company in the world. It is considered as the best serving and supplying coffee by maintaining their high quality standards in the world. They sell cold and hot beverages. They sell their whole bean coffee along with fresh rich brewed coffee, high quality teas and Italian style espresso beverages etc. They purchase dark whole bean coffee from the areas such as Ethiopia, Kenya etc. Then they roasted in their own plant and sell them through their company stores. The Starbucks retail stores provide the flexible range of options to add value for the customer according to their taste preference.

Public organisation

NHS(National Health Service)

National health service is the public organisation which is health care funded system in the Uk.it offer the high variety of health services that is free for the resident of UK.NHS get funding directly from central taxation. They offer dental services, urgent care, pharmacy, general physicians, mental heal and hospital services etc. They help us to provide access to treatment and care for medical health purposes.

Publicorganisation

Post Office limited It is the retail post office situated in the UK. The main purpose of this retail post office is to provide the things that are important for you. They offer huge variety of products and services which



includes postage stamping and banking to the public by using their wide branches network. They provide local as well as government services such as renewal, new or replacement of passport, driving licence, parking permit etc. They offer guarantee and ordinary services to the UK and international regions

Third sector organisation

British Heart foundation It is the well-known charity organisation in the UK. The main purpose of this charity is to prevent them from cardiovascular disease through funds, research, and care and to create awareness through campaigns. They invest funds on the diagnosis and treatment of heart disease. They rely on the base of voluntary donations to achieve their purpose. The main source of their funds is legacies, voluntary donation, some proportion % from their income and profit i.e. they earned through projects and retail division. The retail division includes charity gift shops, furniture shops, local shops and donating goods etc.


Rehabilitation for Addicted Prisoners Trust (RAPT)

It is the British charity organisation that helps those people who are addicted to drugs and alcohol dependence to overcome the addiction of drugs and alcohol both in prison and in the community. It is considered as the first facility to provide treatment of drugs in the prison of UK. They provide high- quality standards of alcohol and drugs to more than 20,000 people. They provide services within the criminal justice system and the community. They provide services to those people who misuse the drug by providing support and help them to address their needs so that they can sustain positivity by reducing crime.

2. Complete the table below by describing the differences in customer service between commercial, public and third sector organisations. You should outline customer service roles in each organisation and highlight the differences in how customer service is carried out across these organisations. [1.2]



Organisation type Description of customer service and the differences between organisations


The main purpose of the commercial organisation is to maximise profit by offering products and services, according to needs of customers. This goal can be achieved by using unique selling point (USP) to create customer loyalty, brand image and increase their market share. They focus on understanding the customer needs and wants so that they create products and services to satisfy customers. These organisations provide various services like customer care, after sale services, customised sales offer and home delivery. The objective of these services is to get a competitive advantage and to earn the profit. For example SUBWAY providing a unique service to enjoy the customised meal by adding ingredients according to the taste of the customers.

Public organisation

It is the organisation that is formed by statutory order of parliament. The government relies on tax collection to operate public organisations. The basic purpose of the public organisation is to provide services to the general public. They focus on customer satisfaction rather than their profit. They focus on identifying the basic needs of the common person so that they can invest to provide the benefits to the customer. On the contrary to the commercial organisation a public organisation focuses on efficient funds utilization and greater benefits of public. For example In NHS, the managerial staff will analyse the resources utilised in the hospital with a number of patients treated.


It is a non-profit organisation which is also known as a social enterprise. It includes trusts, charities, community groups and cooperatives. The donors give funds to provide products and services to the people who are in need. Many third sector organisations arrange funds by selling donated belongings. For example in British heart foundation, they sell donated furniture to raise their money so that they can fight against heart disease. Their focus is to measure the benefits of their operations in terms of better lifestyle of needy people. The main focus is to provide services for the improvement of society and get the higher confidence of donors. They focus on maintaining the communication between volunteer and donor through telephone, e-mails, post, blogs etc. in order to provide the customer service. They completely depend on donated funds and the volunteer would be cost effective so that they can cultivate the culture that creates good will to public.

3. In relation to your current organisation (or one that you are familiar with), outline the part that customer service plays in this organisation and its industry as a whole. [1.3]

For the organisation, the customer is the king. They put efforts to satisfy customer needs so that they can survive. The supermarket offers the variety of products and services based on the customer needs. They identify customer needs so that they bring variations



in their quality and prices of product. For the organisation, they bring continuous improvement in their customer service as it is challenging for the players of industry to get competitive advantage. An increase in customer service will increase loyalty and goodwill. They will evaluate their products and services based on feedback and complaints of the customer. The customer care services can make the significant difference in the supermarket business.

4. Who are the major competitors to your current organisation (or one that you are familiar with)? [1.4] Tesco and Asda are the major competitors of Sainsbury.

5. Identify at least two factors that could affect the reputation of your current organisation (or one that you are familiar with). [1.5]

1. The behaviour of sales assistant staff to customers2. Outlet management in terms of placement of products3. Shelf life management in terms of expiry date of perishable products4. Offering different discounts schemes to attract customers.

Now that you have completed part 1 of your Assessment, remember to save the work you have done so far – you will need to send your work to your tutor for marking once you have completed all 5 parts of this Assessment.

Part 2 – Understand employee rights, responsibilities and organisational procedures (maps to Session 2: Rights, responsibilities and organisation procedures)


2.1 State employer and employee rights and responsibilities under employment law and the importance of having these

Question 1

2.2 Detail the employer and employee rights and responsibilities under the Health and Safety at Work Act

Question 2 Page 6

2.3 Describe the organisation’s procedures for health and safety and documentation used

Question 3 Page 6

2.4 Outline how the Disability Discrimination Act relates to employment

Question 4 Page 7

2.5 Identify other key legislation relating to industry and organisation

Question 5 Page 7

2.6 Describe the organisational procedures for equality and diversity detailing any monitoring and documentation activity

Question 6 Page 7

1. Use the table below to give details of employer and employee rights and responsibilities under employment law and the importance of having these (consider the importance to the organisation, employees and customers, where relevant). You should include at least two employer rights / responsibilities and at least two employee rights / responsibilities in your answer. [2.1]



Rights and responsibilities Why are they important?

1. Employer Workplace safe and healthy considerations

The employer must provide the policy of safety system and equipment’s in the workplace to avoid risks. It must be taking into consideration that the resources that are used in the organisation are effectively utilised to avoid misuse.

2. Employer

Equality workplace

The employer must introduce the policy to avoid discrimination issues because of their race, religion, sex, nationality etc. It should be avoided in every stage of the employment process (recruitment and selection process).They should be treated on an equal basis.

1. Employee

Workplace safe and health considerations

The employee must take care of their health by their own, they must be careful in wearing cloth and jewellery if they are dealing with machines and equipment’s. They must follow the rules and regulations of safety and health and follow them properly to avoid the risk. The employee must inform the illness, injuries etc. that suffers from doing work in that workplace. They get the proper training to work safely.

2. Employee

Equality workplace

The employee must follow and implement the policies of Equality Act. The employee must respect each other to create friendly workplace environment. The employee should report to the employer if any issue related to discrimination occurs. The employee put their efforts to work effectively and increase their potentials which contribute in the organisation performance that is the purpose behind Equality Act.

2. Give details of employer and employee rights and responsibilities under the Health and Safety at Work Act. You should include at least two employer rights / responsibilities and at least two employee rights / responsibilities in your answer. [2.2]

Who? Rights / responsibilities under Health and Safety at Work Act

EmployerIn order to make the workplace secure, the employer must provide the written documented policy system of health and safety and to analyse the risk in the workplace. The employee must give you information about risk in workplace. Through training and consultation, they will



teach you how to handle this risk.

EmployerIn an organisation, the employer must know that machines and equipment that are used in the workplace are safe to use and must have setup plan for an emergency.

EmployeeBeing an employee, they have to take care of their health. They must understand the policies of health and safety of their organisation and implement them. They must take part in the consultation to know how to deal with this risk.

Employee The employee must discuss their health issues if they have with management or local authorities.

3. In relation to your current organisation (or one that you are familiar with), describe the organisation’s procedures for health and safety and any relevant documentation that is used. [2.3]

If possible, provide relevant health and safety policies / documents from the organisation to support your answer. These documents should be annotated to highlight the relevant sections.

In Sainsbury, they focus on providing the health and hygiene environment. All the workers require acting in accordance to H+B law for health and safety. This law states that all workers are responsible for health and safety at Work Act1974 (HASAWA). The organisation enforces this law and the inspector will come and investigate the store of Sainsbury to identify the risk or unsatisfactory working practices. If they find any problem in the store then the inspector will send the prohibition notices to close the store, according to this legislation. They take steps to minimise risk and to manage hazards that are associated with their working environment. The workers of Sainsbury gets proper training on the regular basis get them know how to deal with hazards. These training would be repeated based on worker whether they are new assigned or reassigned. They provide access to clean toilet facilities. The organisation also observes the code that would be assigned responsibility to health and safety to top management. They make the food safety policy in which the product safety management access the quality from the production till the sale of their product to avoid the risk of food poisoning. The main purpose of this law is to give protection to employee, customers and Sainsbury reputation. It will help to avoid the health-related risk.

4. Outline how the Disability Discrimination Act relates to employment. [2.4]According to this Act, it is illegal to do discrimination against disabled workers due to their mental and physical abilities. They must make the reasonable adjustments to accommodate the worker in the work lieu. They provide the shelter against harassment. This law also covers the maternity legislation.

5. In addition to the information provided in the questions above, identify the other key legislation that specifically relates to your chosen organisation and its industry as a whole. [2.5]



As Sainsbury is the largest retailer and they want to protect the worker by giving them a good environment. The workers of this retail industry has to follow the H+B law for health and safety (Work Act1974).they also provide protection to the personal information according to the Data protection Act 1988.This law avoids misuse of data. They also amended privacy and electronic communications regulations 2003 to protect the database which is recorded through email, telephone etc.

6. Describe the procedures followed by your chosen organisation in relation to equality and diversity. Your answer should include details of any monitoring that takes place and documentation used to support this monitoring. [2.6]

The Sainsbury developed procedures to make sure the equal employment opportunity. The organisation launched several programmes to make sure their more than 1000 stores across the country are free from any discrimination. The inspiring women program launched to motivate women. The target of programme is not only having more than 33% women on operating board but also encourage women to achieve top positions in the board. The Sainsbury is a champion member for race opportunity and providing equal opportunity to Black Asian Ethnic Minority. The programmes like disabled child trolley provides relief to disabled customers. The organisation is also an active member of Paralympic Legacy advisory group to create job opportunities for disabled workers.Now that you have completed part 2 of your Assessment, remember to save the work you have done so far – you will need to send your work to your tutor for marking once you have completed all 5 parts of this Assessment

Part 3 – Understand career pathways within customer service(Maps to Session 3: Career pathways within customer service)


3.1 Describe the main career pathways available within a customer service role

Question 1

3.2 Identify sources of information and advice available on the customer service industry, occupations and career progression

Question 2 Page 8

3.3 Identify methods of learning available in the organisation to assist in career progression

Question 3 Page 9

3.4 Identify the procedure for accessing formal learning programmes and the procedure for challenging refusal if available

Question 4 Page 9

3.5 Explain how new customer service situations can aid self-development and career progression

Question 5 Page 10

1. Describe at least two different types of career pathways that may be available within a customer service role. [3.1]

The one type of reservation pathway is through Food assistant service. He is the one who is responsible to serve food and clean the tables. The next stage is an assistant cook who is in charge to preparation and presentation of food with the help of other cook and food assistant services. The assistant cook is assisted by Head cook who is responsible to manage kitchen activities. The Head cook is supported by catering manager who is in



charge of production of food and services. He is the one who manages, organises and give appropriate training to team (service). He also does work in the budget.

The other type of career pathway is through reservations. It is the initial level at which they deal with immediate requests and handle paperwork related to the reservation. They are in charge to take reservations on email and telephone. It is the duty to greet customers on arrival and check customers in and out of the hotel and give information on local facilities and accommodation to the customers. They cooperate with other departments to give information related to the requirement of customers. The reservation is assisted by the housekeeping department. Through housekeeping department, the reservation will know which room is occupied or vacant. The next stage is reservation supervisor who will manage the requests of the important client and monitor the receptionists whether it is part time or full time. They are responsible to assist the head of the department for agencies and groups in compiling the contracts. The final stage is Reservation manager. He is the one who is responsible to manage reservation department and give high quality of services to the customer. He must be update reservation system on a continuous basis.

2. Identify a range of sources where a person can find information and advice on the customer service industry, occupations and career progression. [3.2]

Information relating to: Source(s)

Customer service industryExisting employee, Internet, Intranet of an organisation, prospectus of an organisation.

OccupationConsultants, counsellor, professional institutes, trade associations.

Career progressionSupervisor, administrator, handbook of an organisation

3. In your current organisation (or one that you are familiar with), what methods of learning are available to help with career progression? [3.3]In Sainsbury, they offer an NQV courses that will help to enhance their skills and get a qualification so that they can be promoted. They also offer proper training to an employee. They train their store managers and team leaders to improve their behavioural and technical skills. They invest in training to encourage employees to bring improvement in their skills. Sainsbury is the only one food retailer that gave the gold by people and investors for giving good training opportunities. They introduced colleges such as Sainsbury Food College and convenience training college. They also offer web-based courses, workshops and apprenticeships.

4. In your current organisation (or one that you are familiar with), what is the procedure for accessing formal learning programmes? What is the procedure if an application for access to learning is refused? [3.4]If possible, provide relevant organisational procedures to support your answer. These documents should be annotated to highlight the relevant sections.



The Sainsbury is launching a nationally recognised qualification scheme for the formal education of more than 150000 employees. According to targets, the scheme will enable at least 25% of the work force to attend next level qualification in next five years. All the employees will be assessed on the basis of skills and capabilities related to conducting with formal education as well as on job training.

In particular if any employee is refused to get formal education based on underperformance either in job training or informal education then a complete feedback from instructors will help employees to improve his or her chances in the next session.

5. Explain how new customer service situations can help with self-development and career progression. [3.5]

New Customer service situation is referring as the new challenging situation in which responds differently based on their skills. Through the experience of customer service situation, it will help to develop and enhance their skills. It will help them to understand customer’s needs, wants, perception etc. as every customer communicates differently. By understanding customer perception, they can handle the new situation effectively. When they are dealing with the customer service situation, their skills are developed and will learn how to negotiate and solve the issues of customers. Based on experience and knowledge of customer service situations, it will help to understand which right skill has to apply practically in dealing with customers. When the experience of the customer service situation is increased, they will be more expert and more confidently handle this situation effectively. The experience is most important in order to survive in the competitive environment.Now that you have completed part 3 of your Assessment, remember to save the work you have done so far – you will need to send your work to your tutor for marking once you have completed all 5 parts of this Assessment.

Part 4 – Understand how employees are supported within the customer service role (maps to Session 4: Support for customer service employees)


4.1 Identify sources of information and advice on employment rights and responsibilities

Question 1 Page 11

4.2 Identify types of representative body related to the industry

Question 2 Page 11

4.3 Detail the main roles and responsibilities of each representative body and their relevance to the industry

Question 2 Page 11

4.4 Outline sources of support for their role within the organisation to include issues relating to:

Question 3 Page 12



Equality Health and safety Career progression

1. Identify a range of sources where a person can find information and advice on employment rights and responsibilities. You should identify at least three sources of information in your answer. [4.1]

1-Equality Advisory and support services are the helpline advisors that will assist the problems related to human rights and equality across wales, Scotland and England. It is managed on the behalf of Equality and Human rights commission. For example in a restaurant, the pregnant women is not allowed to breastfeed her baby in the restaurant but she is advised to breastfeed her baby in the toilet. The contact number of their advice line is 0808-800-0082. They do not provide legal advice but they provide the advice related to equality Act2010 and human right Act1998. (Source: http://www.equalityadvisoryservice.com/)2-Citizens Advice Services provide the services that will help the people to resolve their issues. It is considered as a largest service provider in the UK. They are dealing with the issue to debt, money, consumer, housing, discrimination, tax etc. It is the national body for Bureaux and has its own charities in England and wales. They provide services online at Adviceguide.org.uk. Their contact number is 03444111444 (Source: www.citizensadvice.org.uk.com)3. Pay and Work Rights Helpline is the helpline service that provides on government employment rights. It will provide the information and advice related to work rights and basic pay Including the agency standards and national minimum wage. They also with the complaints related to basic pay and works right at this website www.payandworkrights.direct.gov.uk and their contact details are 0800-917-2368.

(Source: www.tuc.org.uk/employment-rights/)

3. Complete the table below, identifying the representative bodies related to your chosen organisation / industry. You should also include details of the main roles and responsibilities of these bodies and their relevance to the organisation / industry. [4.2] [4.3]

Representative body Roles and responsibilities Relevance

British Retail Consortium

It is a representative organization in the retail industry mainly associated with the task to make the industry better. The basic purpose is to provide more information by developing a database. The representative organization is working for making the retail industry a better place for work.

Being a large retailer Sainsbury is working with BRC to provide better facilities to employees and information to general public.



National Grocers Association

It represents the nation trade association in which the grocers of wholesale and retail consist of food distribution industry. The basic purpose is to promote diversity in the marketplace and they make the wholesaler and retailer independent to serve the better consumer services with the support of their programs, policies and services.

Being a larger retailer, Sainsbury is working with NGA to provide the best outsourcing their services and it will help to promote diversity in the marketplace.

Food industry Association executives

It represents the national professional association of local, state and regional food associations that represent over 95 percent of grocery retail industry. The main purpose is to provide the forum for the professional growth of employees and bring advancement and interchange of ideas in the food industry.

Being a retailer, Sainsbury works with Food industry Association executives to provide ideas and advancement in the food industry.

3. For a customer service role in your current organisation (or one that you are familiar with), use the table below to provide details of the support that is available in relation to the following issues:

a) Equalityb) Health and safetyc) Career progression [4.4]

Issue Sources of support

a) Equality In Sainsbury, they promote the equality by providing many opportunities to enhance their skills. They offer many training programs and workshop to develop their skills. They recently launched new diversity champion’s programme and signed up NES (National Equality Standard) to bring improvement in discrimination and diversity related issues. Through these programs, they train the employee how to deal the issues related to discrimination. They provide the handbook of organisation in which they provide the details of legislation, website and frontline managers and their human resource departments are available to provide the support.



b) Health and safety

The Sainsbury follow Big H+S law for health and safety policy. Their policy is available at the handbook of organisation, company website, organisation intranet and the human resource involvement to provide the support of health and safety. They also offer course qualification in health and safety.

c) Career progression

In Sainsbury, they offer the course and the trainings that will contribute on individual long-term career progress. They provide information in their website, a booklet of an organisation and HR is also involved to help them how to use skills practically. The front line manager will help them to understand organisation culture and legislation.

Now that you have completed part 4 of your Assessment, remember to save the work you have done so far – you will need to send your work to your tutor for marking once you have completed all 5 parts of this Assessment.

Part 5 – Know the organisation’s policies and procedures (Maps to Session 5: Policies and procedures)

Please answer all of the questions in this part in relation to your current organisation (or one that you are familiar with).


5.1 Describe the main principles, policies and procedures of their organisation and its documentation

Question 1 Page 14

5.2 Explain how the organisation’s principles are disseminated to employees

Question 2 Page 15

5.3 Outline relevant policies and codes of practice adopted by the organisation and how employees are made aware of these

Question 3 Page 15

5.4 Explain how employees are consulted on changes to the principles, procedures and policies within the organisation

Question 4 Page 15

5.5 Identify issues of public concern relating to their industry and organisation and how these are dealt with

Question 5 Page 16



1. Use the table below to describe the main principles, policies and procedures of your chosen organisation. You should also include details of documentation used to support these principles, policies and procedures. [5.1]

Description Supporting documentation

Principles In Sainsbury, they provide the quality of products with wide choices at reasonable prices and make the customer lives with easiness. They want to be most trusted retailer so that the customer will love to do shopping there.

Company website

www.sainsbury.co.uk

Policies Colleague discount cardAnnual bonus schemePensionShare save (SAYE)Sainsbury Share purchase plan (SSPP)Sainsbury Social AssociationColleague Recognition SchemeAwards for long serviceSeason Ticket loansChildcare VouchersHealth and Safety atWork Act 1974 (HASAWA)Data protection Act 1988Refund and return policies

Handbook of Sainsbury

Procedures If customers want to return the product then they will be refunded or exchanged the product within 7 working days along with receipt under the Return and Refund policy. In case of fire, evacuation process occurs. They appreciate the feedback given by the customer on their website.

Company website

www.sainsbury.co.uk

2. How are the organisation’s principles communicated to employees? Explain this below. [5.2]The Sainsbury communicate to employees on websites and online content make it accessible for them. Through mission and vision statement of organisation, they communicate the principles with an employee. Through handbook, intranet, terms and conditions of an employee contract, noticeboard and on job assessment standards and training program they communicate the principles of an organisation. The Human resource



department also helps to communicate principle with an employee in the process of recruitment during an interview; the employer reviews all principles to get the feedback.4. Outline the policies and codes of practice that are adopted by the organisation. How

employees are made aware of these policies and codes of practice? [5.3]

The code of operations is focused on following standards of services to provide higher value to customers. The Organisation focus on following policies and code of practice;

The customer privacy must be maintained and information must not be shared with anyone.

The pricing of products should be clearly visible and well communicated The quality of products and food items must be ensured at every category of

products. Customer care is the priority at all levels of Sainsbury. Customer must be aware of

terms and conditions related to services It follow return and refund policy in case of any dissatisfaction associated with their products.

They create awareness about the policies and code of practice through the handbook of an organisation, human resource department, line manager, intranet and meeting of an organisation.

4. Explain how employees are involved with and consulted on changes to the principles, procedures and policies within the organisation. [5.4]

It is difficult to bring change in principles, policies and procedures of an organisation because it requires huge planning, consultation and implementation. If the manager wants to bring changes in the principles, procedures and policies of an organization then they should discuss with the human resource manager because the minor change in policies or principle will affect the organization. Through questionnaires and workshops, the employee will involve by giving their opinion and responses. The employee will be involved in consultation to create awareness about the change. The information of change is passed from the Head of the department to the front line manager. It makes the written document accessible so that the employee will know these changes and reasons behind these changes in the policy, principle and procedures. The organisation also used the intranet to convey the changes in the organisation policy, procedures and principles. An Intranet is the best way to consult the employees.5. Use the table below to identify issues of public concern relating to the industry and organisation, and describe how these issues are addressed / dealt with. [5.5]

Issues of public concern How they are addressed / dealt withPricing of product and services Sainsbury shift to mid-low pricing strategy

because of huge demand of customers. They are reducing the price of about 12000 products over 18 months. Through mid-low pricing strategy, they make the customer easier to purchase product.



Customer data protection

It is committed to protecting the personal data of the customer, according to data protection Act1988. Sainsbury uses the information to the well-known reputable agency to process the personal information. There is strict security for the protection of data to avoid fraud or misuse.

Life of product

The Sainsbury are committed to checking the quality of the product. They have the trainer who will check the validity and expiry date of the product to avoid issues related to health.

Once you have completed all 5 parts of this Assessment, go to www.vision2learn.com and send your work to your tutor for marking. Log in to the platform and send your Assessment to your tutor via your My Study page for marking. Good luck!


http://www.vision2learn.com/

customer service level 2 unit one

Business