customer service information indexs3-ap-southeast-2.amazonaws.com/resources.farm1... · unit 19,...

Unit 19, 761 Great South Road, PenrosePO Box 112 186, Penrose, Auckland, New Zealandphone 09 579 2503 fax 09 579 2751

2010

email [email protected] www.mfgs.com.au

Customer Service Information Index

0.1 Contact Details

0.2 Standard Quote Request / Order Form

0.3 Standard Quote Request / Order Form (cont......)

0.4 Custom Hardware Quote Request Form

0.5 Payment Options

0.6 Credit Card Authority Form

0.7 Credit Account Application Form

0.8 Delivery Details

0.9 Hardware Cleaning Guide

0.10 Hardware Cleaning Guide (cont......)

0.11 Customer Feedback and Suggestion Form

0.12 Terms and Conditions of Sale

0.13 Terms and Conditions of Sale (cont......)

0.0


2009


Phone: 02 9522 3983 (Sydney Metro Area)

1300 139 605 (Outside Sydney Metro Area)

Email: [email protected]: www.mfgs.com.au

Office/Warehouse: Mon to Fri - 8am to 4pm

Contact Details

0.1

MFGS

Office & Warehouse AddressUnit 13 / 205 Port Hacking Road

Miranda NSW 2228

Postal AddressPO Box 3239

Kirrawee DC NSW 2232

1300 139 604 (Outside Sydney Metro Area)

Fax: 02 9522 4102 (Sydney Metro Area)

Entry OnlyVia Port Hacking

Road

Entry/ExitVia Kiama St


2010


0.2

Quote Request

Standard Quote Request / Order Form

Company Name: Date:

Contact Name: Order No:

Phone / Mobile: Fax:

Product Code Finish Quantity Office Use Only

(PLEASE USE A PHOTOCOPY OF THIS FORM)

Order


2010


0.3

Standard Quote Request / Order Form (cont......)

Product Code Finish Quantity Office Use Only(PLEASE USE A PHOTOCOPY OF THIS FORM)


2010


0.4

Custom Hardware Quote Request Form

Company Name: Date:

Contact Name: Phone/Mobile:

Please sketch the item required below:

Quantity: Finish: Date Required:



2010


0.5

To assist with your investment in Metro Hardware, we would like to offer the following options:

1. Cash at our warehouse (See page 0.1 for address details)

2. Direct Credit to our bank account: • Commonwealth Bank BSB: 062 177 Account No. 10145295 • Please fax Remittance Advice to 02 9522 4102

3. Credit Card: • Fax order and credit card authority on page 0.6 to 02 9522 4102 • Eftpos available over the counter at our warehouse.

4. Cheque: • Please mail with order form • Must be cleared prior to delivery

5. Account: • Cash Account - No Approval Required • Credit Account - Subject to Approval (Please fill in and post the application on page 0.7)

Our aim is to provide you with a suitable method of payment which enables you to settle your account on the due date and to this end we reserve the right to alter account terms if required.

Payment Options


2010


Credit Card Authorisation Form

0.6

Date: .................................

Company Name & ABN: .............................................................................

Invoice Number/s: .......................................................................................

I authorise Metro Frameless Glass Systems Pty Ltd to debit my credit card

for our Monthly Account Payment , or the amount of $..........................

Cardholders Name: .....................................................................................

VISA MASTERCARD AMEX

Card No.

Expiry Date:

Cardholders Signature: ...............................................................................

Please fax or email a copy of this form filled out, along with a copy of the front and back of your drivers licence & credit card.


2010


0.8

Most orders totalling at least $250 inc. GST will be delivered free into store by road with lead-times as indicated by the shaded areas below (Please note that delivery companies only supply these lead-times as a guide). Some items indicated with a “+” symbol may attract freight due to their weight or size.

Delivery Details

All orders totalling less than $250 inc. GST will attract a delivery charge & lengths totalling less than $125 inc. GST will also attract a $22 inc. GST handling charge.

Location

Sydney(inc. Wollongong & Central Coast)

CanberraMelbourneBrisbane

(inc. Gold Coast & Maroochydore)

AdelaidePerth

New South WalesVictoria

QueenslandSouth Australia

TasmaniaNorthern TerritoryWestern Australia

SameDay

NextDay

ThreeDays

FourDays

FiveDays Six - Nine Days

To suit your specific requirements. i.e. Single bags / boxes per order, hardware types packed separately, etc.Custom Packaging

We can track your order from despatch at our warehouse to delivery at your address.Order Tracking

TwoDays(See Note Below)

Orders must be received prior to 9.30am for afternoon delivery but no guarantee is offered by delivery companiesSame Day Delivery in Sydney Metro Area - By Request

Orders must be received prior to 3pm for next day delivery but no guarantee is offered by delivery companiesNext Day Delivery by Midday in Sydney Metro Area - By Request

Please call our office for a quote on Standard or Five Star Point to Point Deliveries.Point to Point Delivery in Sydney Metro Area


2010


0.9

Chrome and Gold Plated Surfaces

Hardware Cleaning Guide

These surfaces should always be cleaned with plain soap and water, followed by a clean water rinse and wiped only with a clean 100% cotton terry cloth towel.Never use abrasive cleaners on soft surfaces, as scratching will result. Also never use paper towels, paper-based wipes, cellulose or plastic sponges as well as fake chamois cloths, as they are highly abrasive!

Anodised SurfacesIf regularly maintained, wash down Anodised aluminium with warm water containing a suitable wetting agent or with mild soap solution. Hand rubbing is often used for small work, for larger projects utensils such as fibre brushes may be more practical. More difficult grime deposits may require the use of a mild abrasive such as pumice powder and water. Where greasy deposits are concerned, cleaning may require a soft cloth dipped in white spirits. It is necessary to thoroughly rinse with water after cleaning, especially where crevices are present, to ensure removal of all residues.Do not use emery paper, sand paper, steel wool or other highly abrasive materials to remove grime. Acid or alkaline cleaners are not recommended as they can damage the anodised coating Emulsion cleaners or proprietary chemical agents may also attack the anodised coating therefore they should never be used except in consultation with companies specialising in the cleaning of anodised aluminium.The frequency with which cleaning should be carried out will range from monthly to six monthly according to application and environment that the surface is exposed to.

Polished Brass SurfacesNever use abrasives like sand paper, steel wool or wire wheels. Scratches in brass require a great deal of abrasive work to remove and blend. Caustic substances like salts and acids will etch the surface of brass resulting in pit marks that can’t be polished away by hand. Once etched, the only way to repair the surface is to level the pitted area. This typically requires powerful machinery and involves the removal of a fair amount of brass. Warm water with mild detergent and a toothbrush are good for removing encrusted polish that has been left for a long period of time. When employing a tool to remove foreign debris such as wax, the best material to use is wood or plastic. Never use an object harder than the brass itself to remove old lacquer, paint, wax etc. and never use a tool on lacquered surfaces.


2010


0.10

Stainless Steel Surfaces

Hardware Cleaning Guide (cont......)

All grades of stainless steel can stain and discolour as a result of long term surface deposits and can never be accepted as completely maintenance free. In order to achieve maximum corrosion resistance the surface of the stainless steel must be kept clean. Surface contamination and the formation of deposits must be prevented. These deposits may be minute particles of iron or rust from other sources used on the building of the new premises and not removed until after the stainless steel items have been fixed. Industrial and even naturally occurring atmospheric conditions can produce deposits which can be equally as corrosive, e.g. Salt deposits from marine conditions. Strong acid solutions are sometimes used to clean masonry and tiling of buildings but these should never be permitted to come in contact with metals, including stainless steel.1. Wash down the surface regularly using water containing soap or mild detergents.2. Always rinse the surface with fresh water after cleaning.3. Polishing the surface with a soft dry cloth can complete a thorough cleaning operation.4. When wiping or polishing stainless steel, always follow the direction of the “brush” finish.

Powder Coated SurfacesIt is important that maintenance be done on a regular basis. Dirt, grime and airborne salt deposits from the atmosphere are often capable of causing damage to the coating surface and must be regularly removed. It is recommended that cleaning be done routinely at a three monthly interval, six months should be considered the maximum interval. Particular attention should be paid to the cleaning interval in marine or other corrosive environments and areas prone to atmospheric fallout.In the cleaning process, the following should be noted:a) Cleaning should be done with a dilute solution of a mild liquid detergent in warm water. Avoid excessively hot solutions.b) Use a soft bristle brush or similar to clean the surface. Don’t use abrasive tools on the coating.c) After cleaning, rinse the film thoroughly with fresh water.d) Do not use strong solvent type cleaners on the coating. Where it is necessary to remove materials from the surface such as adhesives and a solvent is necessary, the weakest possible solvent should be used. The only solvents recommended are metholated spirits,white spirits or Isopropanol. Ensure the contact time for the solvent is minimal, and that the solvent is thoroughly rinsed from the surface. A small test area should be checked prior to solvent cleaning to ensure that no damage to the film or colour change will occur.e) Where more agressive cleaning is required, a mild abrasive such as a high quality automotive cream polish, used in accordance with the manufacturers instructions, may be necessary. The use of strong abrasive (cutting) compounds is not recommended.f) The use of bore water for cleaning is not recommended due to its mineral content, as it can bring about staining of the coating and may instigate long term coating failure.


2010


0.11

Metro welcomes your feedback and suggestions. If you are an existing customer and have a problem with any aspect of our service, we want to know about it. Likewise if you feel we have performed particularly well, please tell us. It is through such feedback that we learn what is important to our customers and how best to assist you in your business.

If you currently use a piece of frameless glass hardware that you would prefer Metro to supply, please provide full details including finishes, frequency of purchases, quantities and any literature you may have.

Customer Feedback and Suggestions Form

Company Name: Date:

Contact Name: Phone No.:

Please fax to 02 8539 7088



2010


Terms and Conditions of Trade

0.12

1. INTRODUCTION1.1 These terms and conditions apply to glass and other goods sold (“the goods”) or services supplied by METRO FRAMELESS GLASS SYSTEMS or any subsidi-ary of it (“the Seller”) to the purchaser or recipient of such goods (“the Buyer”) unless the company has agreed to vary them at the time of order.1.2 These terms and conditions constitute the entire agreement between the parties and prevails over all other communications between the parties be they oral or written, previous or contemporaneous unless otherwise expressly agreed in writing and signed by or on behalf of the Seller.

2.1 All quotations remain valid for 60 days from the quotation date unless otherwise specified and are subject to confirmation at the time of receipt. Acceptance, in writing howsoever delivered is deemed to constitute acceptance of these terms and conditions.2.2 Quotations costed from sketches, plans, schedules or specifications provided by the Buyer are subject to the accuracy of the information provided. The Seller will not be held liable for inaccuracies of quantity, dimension, material or position actually required or used exceeding the quotation.2.3 Any extra beyond that specified, or any reduction may be re-quoted. In the event of a price not being agreed upon for extra variations prior to execution the same shall be to the Buyer at the normal rates in force by the Seller at the time of performance of the work.2.4 Metro Frameless Glass Systems Standard Conditions of Tender apply to all quotations.

2. QUOTATION

3.1 The Seller of the goods may require a deposit of the contract price to be paid by the Buyer prior to commencement. The Seller at its sole discretion will determine the sum of the deposit required.

3. DEPOSIT

4.1 The price of the goods and/or services shall be that prevailling at the date of quotation but are subject to variation, extras, deletions, increase or decrease in material costs, supply, production, delivery and applicable taxes incurred arising between the date of quotation and the date of delivery.4.2 All prices are current at the time of printing but are subject to alteration without notice. Any variation in price will be to the Buyer’s account and the contract price will be adjusted according to the amount of the variation.4.3 Payment from the Buyer for all goods shall be made without deduction on the 30th of the month following the date of installation or dispatch of the goods, time being of the essence. An account is not deemed paid until funds from any bill of exchange have been irrevocably cleared into the Seller’s bank account.4.4 All prices quoted exclude Goods and Services Tax.4.5 Without prejudice to the Seller’s rights under clause 16.2 if full payment is not made by the due date then:4.5.1 the Buyer shall pay penalty interest charged at a rate of 2% per month, calculated daily, until payment is received in full;4.5.2 the Seller may limit and/or withdraw any credit facility at any time while any overdue amount remains unpaid;4.5.3 the Seller reserves the right to add all costs of collection and expenses incurred in recovering from the Buyer any overdue account.4.6 If the Buyer fails to give on or before the delivery date, all instructions reasonably required by the Seller for delivering the goods, or shall otherwise cause or request a delay in the delivering of such goods, the Buyer shall pay to the Seller all costs and expenses incurred by the Seller through such delays.

4. PRICE AND PAYMENT

5.1 The Seller shall have no libility for delays or faults in delivery or transportation costs incurred, except where agreed in writing. Any delayed delivery shall not invalidate the contract or subject the Seller to any penalty.5.2 The Buyer shall provide suitable access for unloading and appropriate labour or mechanical means to unload the goods. All costs and charges shall be to the Buyer therein.5.3 Risk of any loss, shortage, damage, theft or deterioration to the goods shall be borne by the Buyer from the time of delivery of the goods set out in clause 5.4.5.4 Unless otherwise agreed, delivery shall be deemed to have taken place on the earlier of:5.4.1 the physical delivery of the goods to the Buyer at the Seller’s premises; or5.4.2 the physical delivery by the Seller of the goods to the Buyer’s nominated premises.5.5 Signature of any delivery note by any agent, employee or representative of the Buyer or where delivery is to any independent carrier, by such carrier or its agent, shall be conclusive proof of delivery.

5. DELIVERY

6.1 Unsuitable, faulty or wrongly supplied goods must be returned within 7 days of the date of invoice, for replacement, repair or credit, stating invoice number.6.2 All goods correctly supplied as ordered returned for credit unmarked and undamaged will be subject to 10% minimum handling charge to cover administration costs plus freight, tolls etc. The Buyer will be responsible for the costs of returning the product, including but not limited to disassembly, alteration and transport to the Seller or from such depot as were originally obtained.

6. RETURNS

7.1 Legal and beneficial ownership of any and all goods shall remain with the Seller until such time as the Buyer has paid the purchase price for the goods together with all other monies payable by the Buyer to the Seller on any account in full.7.2 Notwithstanding the retention of ownership, the Buyer may sell the goods under a bona fide transaction in the ordinary course of business subject to the fol-lowing provisions:7.2.1 the Buyer shall ensure that the goods are readily identifiable as the property of the Seller;7.2.2 the Buyer shall account to the Seller for all proceeds delivered from such sale as bailee in a fiduciary relationship with the Seller clearly identifying them as the property of the Seller.7.3 The Buyer irrevocably authorises the Seller without prejudice to any of its other rights, unimpeded access to enter upon any premises where the goods may be located in order to retake possession without incurring any liability arising from any act of trespass. Any dominution in value shall be payable to the Seller following subsequent sale.7.4 Where the goods are incorporated with or fixed to any property owned by the Buyer or other third party, such incorporation shall be deemed owned in common by the Buyer and Seller in such shares as the value of the goods and the value of the property into which such goods have been incorporated. Accordingly, this contract shall create an equitable interest entitling the Seller to protect such interest by way of any legal mechanism including caveating of title.

7. RETENTION OF TITLE


2010


Terms and Conditions of Trade (cont......)

0.13

8.2.2 contract out of the provisions of the Trade Practices Act where its customers are consumers who acquire the goods for the purposes of a business.8.2.3 List all known defects in the goods:(a) on a notice displayed with the goods; and(b) on any sales agreement, docket, receipt or credit card voucher and shall keep a copy of the same.8.3 The Buyer hereby indemnifies the Seller and shall keep the Seller indemnified from and against all losses, costs, penalties, liabilities or expenses suffered or incurred by the Seller as a result of or arising out of the Buyer’s breach of the provisions of clause 8.2.8.4 To the extent permitted by law the Seller shall have no liability for any costs, damage or loss, (including direct or consequential loss) caused from the provision of any services, recommendations, acts or omissions of the Seller or its agent or servants, howsoever arising pursuant to these terms and conditions.8.5 The total liability of the Seller in contract, tort or otherwise arising from any defect, breach, negligence under these terms however arising is expressly to the extent permitted by law limited to the contract price of the goods that are defective.

9.1 The Buyer shall at all times comply with all legal enactments, statutory and regulatory requirements and all recognized codes of practice in respect of the continued installation of the goods and site safely.

9. COMPLIANCE

10.1 To the extent permitted by law no warranty expressed or implied is given in connection with these services or extended to materials measurements or specification supplied by the Buyer. The Seller will repair or replace at its option, free of cost to the Buyer any defective materials or workmanship attributable to the Seller if reported within 24 hours giving reasonable particulars of the event giving rise to such claim, alleged damage or loss.10.2 Where the goods are subject to an express manufacturers warranty the terms of such shall be deemed to be incorporated herein without creating any privity of contract between the Buyer and such manufacturer to the Seller. Judgement of any claim under such warranty shall be final and binding upon the seller and Buyer.

10. WARRANTY

11.1 The indemnities or warranties referred to above shall not apply where the damage, injury or loss arises when:11.1.1 service is required as a result of misuse, abuse, neglect, operator error, use of improper supplies or installation; or11.1.2 where any goods are tampered, interfered, adjusted or worked on by a third party.

11. EXCLUSIONS

12.1 The Seller shall not be liable for failure to perform any term of this contract occassioned directly or indirectly any act of God, labour dispute, difficulty in procuring materials, accidents legislative restrictions or other act whatsoever (whether similar or not to the forgoing) beyond the Seller’s reasonable control.

12. FORCE MAJEURE

13.1 This agreement shall be construed under New South Wales Law and will be subject to the exclusive jurisdiction of the New South Wales courts.13. JURISDICTION

14.1 In the event of any dispute, the undisputed portion of the account shall be payable forthwith without any deduction by way of set off, counterclaim or other legal or equitable claim.14.2 Disputes unresolved by discussion or alternative medium shall be referred to arbitration in accordance with and subject to the provisions of the Arbitration (Civil Actions) Act 1983 and its amendments or statutory modification. Before arbitration the arbitrating party is to:14.1.1 supply and deliver to the other party specifying the matters of issue and details of the particulars of dispute, such list shall be binding and final as to the matters to be put to arbitration; and14.1.2 continue to perform their respective operations and duties under these terms and conditions, despite any matter referred to, negotiation, mediation or arbitration.

14. DISPUTES

15.1 The Buyer irrevocably authorises any person or company to provide the Seller with such information as may be required by the Seller in response to credit assessment, debit collection or direct marketing activities. The Buyer further authorises the Seller to furnish to any third party details of any application and any subsequent dealings as a result of any application being actioned by the Seller or by way of payment default.

15. PRIVACY ACT (1988) CTH

16.1 If the Buyer wishes to cancel its order and the Seller accepts such cancellation, the Buyer shall be liable to pay the Seller upon demand, the value of all work done, and materials used to the date of cancellation.16.2 The Seller may, without prejudice to any other right or remedy, suspend or terminate the contract, and all other monies payable by the Buyer to the Seller, shall immediately become due and payable if the Buyer:16.2.1 fails to pay for the goods or services on the due date for payment; or16.2.2 breaches any term of these Terms and Conditions; or16.2.3 commits any act of bankruptcy, enters into any composition or arrangements with creditors, commences a liquidation, has a receiver or statutory manager appointed, is insolvent or is in the unfettered opinion of the Seller in any averse financial status in respect of any or all of its assets.

16. CANCELLATION / TERMINATION

17.1 The Buyer may not assign, sublet or transfer any rights or obligations implied under these terms and conditions without the prior written consent of the Seller.17. ASSIGNMENT

18.1 If any part, term or provision of these terms and conditions is found to be unenforceable or rendered to be ineffective by virtue of non-registration, illegality of otherwise, then such provision shall be severed without effecting the validity or enforceability of these terms and conditions

18. SEVERABILITY

8. LIABILITY8.1 The provisions of the Trade Practices Act shall not apply to the supply of goods and/or services by the Seller to the Buyer who acquires, or holds himself or herself out as acquiring the goods or services for the purpose of a business. Nothing in these terms is intended to have the effect of contracting out of the provisions of the Trade Practices Act except to the extent permitted by the Act.8.2 If the Buyer resupplies the goods in trade, then in respect of the supplies by the Buyer to its customers the Buyer shall:8.2.1 ensure its Customers are notified at or before the time goods are supplied, that the Seller does not undertake that repair facilities and/or parts will be available for the goods beyond the duration of any standard product warranty, which is supplied with the goods;

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