A survey on Genpact

Employee engagement is a property of the

relationship between an organization and its

employees. An "engaged employee" is one

who is fully absorbed by and enthusiastic

about their work and so takes positive action

to further the organization's reputation and

interests.

By the following steps Employee Engagement

can be measured :-

Step 1- Listen

Step 2- Measure the current level

Step 3- Identify the problems

Step 4- Taking actions for improvement

GENPACT

Genpact Limited is a multinational business process outsourcing and information technology services company, domiciled in Bermuda with executive headquarters in New York. Wikipedia

CEO: NV Tyagarajan

Founder: Pramod Bhasin

Founded: 1997

Headquarters: Hamilton, Bermuda

Owners- General Electric

Genpact is not only successful in being one of the top most BPO in India, but is also grooming in respect of employee engagement & growth.

The areas which are being focused in terms of Employee Engagement are:

Growth

Stagnation

Stress/Workload/Team Engagement

Communication

Appreciation

Education @ Work

Redesign work place

Letters to Family

Fun @ work

Cross Training

Life Enrichment Activities

Job Rotation

Clubs/Projects

Methodology- Questionnaire

Sample Size- 15 Employees

Objectives of the Study-

To Study the Employee Engagement practices in a well

established MNC.

To evaluate the effectiveness of the Employee

Engagement.

To find out the satisfaction levels of the Employees with

the current system.

Most of the Employees believe that fun regularly takes

place at the work place.

Majority of the Employees think that supervisors lack in

handing out the feedback

Most employees feel coming regularly to their work.

Most of the employees think that their contributions are

not recognized by the superiors.

Majority of team members believe that their team

managers are committed to their personal development.

Most employees are encouraged to learn from their

mistakes.

Most of the employees are aware of the opportunites

available in the company.

To Study the Employee Engagement practices

in a well established MNC.

To evaluate the effectiveness of the

Employee Engagement.

To find out the satisfaction levels of the

Employees with the current system.

Employee's work should be recognized by the

company.

More opportunities should be given to the

employees.

The employee's should be treated equal by

the manager without any biasness.