Your guide to Infor’s education, support, and service offerings

Customer Resources

Infor Corporate Services Overview 2

On behalf of everyone at Infor, I’d like to thank you for

choosing us as your software provider. We realize you have

many options in the marketplace, so we appreciate that you’ve

selected our team to help you reach your business goals.

To make your new customer experience as seamless and

easy as possible, we’ve created this education, support and

services resource guide. Infor has several teams across our

company to ensure that your products and solutions are

running at peak efficiency. This guide will introduce you to the

extensive resources that Infor has to offer, and will help you

find important information quickly and easily in one location.

We look forward to building an ongoing relationship with you

that brings continued success to your business.

Best regards,

Charles Phillips

CEO, Infor

Welcome

Infor Education

Infor Xtreme

Infor Consulting Services

Infor Value Engineering

Infor Centers for Excellence/

Offshore Services

Infor Financing

User Communities

Additional resources

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Table of Contents

Infor Corporate Services Overview 3

Maximize your potential

Whether your team members prefer to

learn from their desks or attend classes in-

person, Infor provides a variety options to

suit their needs.

Tap into Infor Education to master Infor products and make the

most of your software investment. Equip your team with valuable

training and skills that will foster smarter, faster decisions to

increase productivity and reduce total cost of ownership.

Start training now

Infor Education

Fundamentals classes

Provide an overview of the purpose and

value of the product.

Instructor-led classes

Provide in-depth training in your

office or at one of our education sites.

Implementation classes

Accelerate installation and integration

of the software.

Self-paced eLearning

Allows each user to learn on his or her

own schedule.

Use classes

Teach students the skills and awareness they

need to take full advantage of our products.

Instructor-led virtual classes

Log in from your own desk with the support

of an instructor; can be public or private.

Infor Corporate Services Overview 4

Some key features include:

Quickly log, track, and monitor

progress on incidents. Personalize

your views and get analytics on

incident history.

Incident management

Easily access almost 1 million

articles and recorded briefings

about hot topics, and more.

Knowledge base

The Infor Support Assistant is a

groundbreaking tool that’s in tune with your

Infor applications, so we can proactively

help manage your issues and upgrades.

Infor Support Assistant

Infor will assign a Maintenance Business Manager to assist you in selecting the right support plan

based on your needs, or help you with any of your maintenance and support plan questions.

Choose the right support plan for you

Infor Xtreme®

Real people. Real answers. Real support.Infor Xtreme® is a team of 1,600 support superstars with a passion for providing customers with exceptional support.

Team members have backgrounds in engineering and development, while many even built the apps they support.

Visit the Infor Xtreme Portal to get the most out of your support offerings.

Infor Corporate Services Overview 5

“ Infor’s customer service, compared with hundreds of other vendors we’ve dealt with, is top notch. When we have issues and need support, they’re always there for us.”

Marty Brenner

NYC Department of Parks & Recreation

Infor Corporate Services Overview 6

“Vendors don’t always put their money where their mouth is…This service showed us that, all things being equal, we could improve our margins by 3-4%.”

Andrew Stewart

CFO, Gap Group (UK)

Infor Consulting Services

Every Infor Consulting Services (ICS)

engagement—in any location around the

world and in any industry—begins with

creating a climate of success that’s specific

to your company. Our team ensures that

your Infor solutions are implemented at peak

efficiency by using our knowledge, global

resources, and unrestricted access to the

Infor ecosystem.

Companies around the world rely on

the global resources of ICS for great

performance, security, and the peace

of mind that comes with knowing their

consulting service engagements are in

expert hands. After thousands of successful

implementations and upgrades around the

globe, there isn’t a more reliable choice

than ICS for software services delivered by

experienced consultants who are committed

to delivering value to your company.

Value delivered

Infor Corporate Services Overview 7

Our software is designed to help you meet

long- and short-term goals. To get the greatest

benefit from your Infor products and realize the

greatest return on investment, your organization’s

most critical business drivers should be aligned

with a sound technology strategy. Infor Value

Engineering works with you to identify the

capabilities that can bring the greatest value,

and define your blueprint for change.

The Infor Value Engineering team’s global

presence is well served by the world-class

experience of its team of management

consultants and solution architects. The

management consultants focus on helping

you determine and prioritize your key business

drivers, while the solution architects help

determine the appropriate technology strategy

to maximize your benefits.

Define your blueprint for change

Infor Value Engineering

Infor Corporate Services Overview 8

Infor Centers for Excellence/Offshore Services

Infor’s Centers of Excellence (CoE) deliver

consulting services through a consistent,

high-value, offshore model. With deep domain

expertise, in addition to an understanding of

local industries and requirements, our Centers of

Excellence are tightly linked to Infor R&D and Infor

Xtreme Support. Our broad and deep expertise and

knowledge of Infor solutions enables us to help you

solve business problems easily and effectively.

Select CoE offerings include remote upgrade,

installation and configuration services; consulting,

integration and customization services, and

application performance assessment and testing.

We also deliver application management services,

which enable our customers to focus on strategic

initiatives, increase overall productivity and reduce

costs by 25 to 50%.

Think globally

Infor Corporate Services Overview 9

Customizable repayment schedules

Combine all of your costs

into one simple monthly or

quarterly payment spread

over multiple years.

Keep your cash on hand

By allocating your project

costs over multiple years,

you have more upfront

cash on hand to drive

other company initiatives.

Avoid overlapping software payments during replacement

Ensure your legacy costs

are finished before you

begin to pay for the new

Infor solution.

Match number of paid licenses to projected adoption rates

Design a payment

timetable that allows you to

match your implementation

schedule to your

payments.

Some key offerings include:

Infor Financing

Infor is more committed than ever to providing greater flexibility and value to our customers. Infor Financing

is an innovative program designed to help Infor customers stay competitive in their marketplace.

Our team will work with you to design a payment solution that helps you realize financial value, in advance

of your financial investment.

Transparency on costs

Infor Corporate Services Overview 10

Maximize your Infor partnership by

collaborating and networking with Infor users

around the world, and share tips, tricks, and

best practices. Infor user communities are

independently led by our customers. In

addition to collaboration, user community

members can manage events, share content,

and engage in dialogues with peers about

Infor solutions.

User communities are also the best way to

have direct connections to Infor product

management teams, which help to continually

enhance features and functionality with

“Enhancement Requests.” Join one of over

250 user communities, which represent more

than 37 unique product groups.

Join the conversation

User Communities

Infor Corporate Services Overview 11

,

Our customers are very

important to us—and so is

your feedback. We have

created various customer

advisory boards to help us

continually improve our

products and enhance your

customer experience.

Customer Advisory Boards

Network with the Infor executive

team, discussing your industry

challenges and technological

innovations needed through

our Industry Councils program.

Industry Councils

Be part of the Infor Reference

Program and position yourself

as an industry leader.

Share how Infor solutions have

played an important role in

your success, showcase your

accomplishments, and increase

exposure for your organization

in new channels and markets.

Infor Reference Program

To learn more about these and other opportunities, please contact Toni Kennedy.

Additional resources

Infor offers several opportunities for customers to not only share their feedback on our products,

solutions, and technology, but also to engage and collaborate with each other.

Collaborate and learn together

Copyright ©2015 Infor. All rights reserved. The word and design marks set forth herein are trademarks and/or registered trademarks of Infor and/or related affiliates and subsidiaries. All other trademarks listed herein are

the property of their respective owners. This document is provided for informational purposes only and does not constitute a commitment to you in any way. The information, products and services described herein are

subject to change at any time without notice. www.infor.com.

About InforInfor is fundamentally changing the way information is published and consumed in the enterprise,

helping 73,000 customers in more than 200 countries and territories improve operations, drive growth,

and quickly adapt to changes in business demands. To learn more about Infor, please visit infor.com