To view the history of the appointments

Since 1993, Anadolu Hospitals has served the Kemer Region with the name Kemer Private Kemer Clinic. In 1997, the first hospital was opened in the Kemer region., with the needs and demands of both the tourism sector and the local people in the Antalya Region of the highest importance. In total, there are seven locations: Belek, Antalya Center, Side, Alanya, Serik and Lara. These locations are 7 hospitals whose primary goal is to serve patients. The Antalya Anadolu Hospital opened in 2005. The newly minted facility included intensive care units, fully equipped operating theaters and laboratories, and advanced radiological imaging units. The facility, because of its extensive equipment, became the first comprehensive healthcare institution in Antalya to care for those in dire need.Customer Needs

Our Solution

Customers want their calls transferred to the hospital emergency service to be recorded and reported.

To manage calls from a single center

Integration for the Pusula system that the hospital uses.

To communicate over the Cloud

To redirect the emergency calls to the right location

The customer had 5 lines in 7 locations. There were these numbers under the 444 line. A fixed fee was paid for a total of 35 lines, all of which were provided with correct routing. A structure was created to respond to 30 simultaneous calls, by having the technology communicate over the Cloud. Agents were able to receive calls faster, leading to a noticeable increase in the efficiency of the call center.

Acilden arayan hastaların telefonlara cevap verilmediği yönünde şikayetleri vardı. Tüm lokasyonlara telefon konumlandırılarak acil aramaların direk ilgili lokasyondaki telefonlara düşmesini sağlandı. Ses kayıtları alınarak bu şekilde raporlama yapabilmeye başladılar. İhtiyaçları olduğu anda ilgili agent’a ulaşabilen hastaların memnuniyeti arttı.

Integration of Tegsoft with the Pusula system is done. According to the number of the incoming call, the patient card was opened to the citizen and the appointment history started to be displayed instantly. The quality of service provided at the call center has increased as a result.