cus·tom·er

♫ Kəstəmər

Noun1.A person or organization that buys goods or services from a store or other business.2.A person or thing of a specified kind that one has to deal with: "a tough customer".

How the internet defines ‘customer’:

How I, Layla Lakos, define a ‘customer’:cus·tom·er♫ səmˌwən h o nēdz mēo͞NounThe subject of a needs based interaction. Communication may result in relationship, and needs may be based on anything.

How I interact with Customers on a day to day basis:

Step 1: Spotting a customer

Step 2: Day to Day –A Regular Tuesday, accompanied by verbatim

Time

Location Customer Their Need Other’s Responses

My response

0600

Shower My suitemate

To use the bathroom

Agh! Get Out Good morning Claire! Your needs are very important to me and I will address them as soon as possible.

0730

Breakfast Person in line

To cut in front of me and take the last egg and cheese

<insert curseword>

Alternative solution: Bagel!

0837

Class (Logic) Competitive Freshman

To understand Logic

Wow you are so annoying

No verbal response. Attempt to listen and understand where she is coming from.

1142

Class (Social Research Methods)

Professor For me to explain Binary Code

Code ‘No’ as 1 and Yes as ‘2’ *

Code ‘Yes’ as 0 and ‘No’ as 1.

1320

Class (Philosophy of India)

My ex roommate

To talk about Buddhism where it is irrelevant

Is it possible to discuss only Jainism?

I don’t believe Buddhism is relevant to the Upanishads from the Jainist perspective, but I understand your point

1624

Advanced Sculpture

Fellow student

Wanting to use the welding tools

Can you like wait?

I’m sure there is an efficient solution where we could both weld at the same time.

1756

Work at the Center for Sex and Gender

Actual Customer

Buying condoms, Wanting to talk

We were just closing….

First of all, I want to say thank you for seeking out the center and opening up to me.

2000

My room Mom To talk to me for hours on the phone

Mom I really cannot talk right now. Please go away.

Hi Mom! I miss you so much. I’ve just finished my work, so let me talk to you about my day.

Facticity Possibility Uncertainty

Acceptance

(Happens)

Peace Ambition Wonder

Denial

(Does not Happen)

Resentment

No possible photo found

Resignation Anxiety

Step 3 – Understanding Potential moods:Moods can be organized into the table below. As a human being, I am subject to these emotions, but I can also control them. Below is a guide to allowing you an insight into what a person might be bringing to the table during customer interaction, whether they are the customer and the

This is how I go above and beyond

My name is Layla Lakos, and I believe in efficient entropy.

The ways in which I ‘deal with customers’ are not written down and cannot be formulated because they have not happened yet.

Everything can be broken down into its constituent parts, and I have the capacity for organization and the knowledge of how to use it.

I believe the first step to anything is learning the rules and then learning how to break them.