customer experience accelerates the future
TRANSCRIPT
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today’s situation in Belgium, Germany, the Netherlands, Spain, UK, ..Blind distribution by inert & centralised institutions.
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inefficient structures & organisations
top-down approach by decision makers / politicians
lack of long term energy policy
lack of incentives for the end-user
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Motivation bridges theIntention - Action - Gap
Motivation = x EXPECTANCY
IMPULSIVENESS x DELAY
VALUE
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S M A R T S A V I N G
Address consumer needs through digital
innovation
251 €
avg potential saving 2015
per household
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S M A R T S A V I N G
Address consumer needs through digital
innovation
64,1 %
> 2 years since last switch
251 €
avg potential saving 2015
per household
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S M A R T S A V I N G
Address consumer needs through digital
innovation
64,1 %
> 2 years since last switch
67,5 %
no time for DIY251 €
avg potential saving 2015
per household
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1 2
S M A R T S A V I N G
today
Improve (home) energy management
2018 - 2020
S M A R T E N E R G Y
Address consumer needs through digital
innovation
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supplier A
supplier B
supplier C
customer expectations : lower bills
energy informationpersonalised insights
benchmarking
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2016
huisPlug & Play battery basedreader for electricity and gas meter.
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1 2
Distributed energy system
3
S M A R T S A V I N G
today 2017 - 2018
S M A R T E N E R G Y S M A R T D I S T R I B U T I O N
2019 - …
Address consumer needs through digital
innovation
Improve (home) energy management
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• continuous increase of distribution & transport costs
• almost 50% of total energy invoice is distribution & transport
• automated peer2peer energy distribution improves efficiency
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You had electricity.
Now you will have Power.
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June is a smart & hassle free energy service.
June constantly looks for the best market prices and automatically switches your energy contract to cheaper providers.
No more paperwork & guaranteed savings.
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S M A R T S A V I N G
Experience is more important than numbers
Innovation improves things exponentially
Everyone wants lower bills
Customers don’t want to waste energy on energy
Customers value personalised insights