customer analytics banking & securities

Customer AnalyticsBanking & SecuritiesDebating the Results, Risks, and Opportunities of Payments Analytics

2Copyright © 2016 Deloitte Development LLC. All rights reserved.

Consumer segments are increasing usage of “default payment” options. Come to the session to find out which segments, and how issuers / merchants are reacting

Come to discuss how payments innovation is being defined; and how M&A and private equity firms are clashing to create opportunities and threats

The payments landscape is at a tipping point now, fueled further by changes in customer expectations. Discover enhanced analytical methods of predicting behavior

Discuss effective methods of accumulating data from transactions, cashflow, and spending, allowing real-time analytics to improve offerings to customers

Financial institutions need to manage regulatory and privacy risk when building advanced payments analytics. Come to find out risks presented by knowing analytical insights

Real-time, faster, and secure payments in the United States puts pressure to innovate on industry incumbents; discover what they are doing to remain leaders

Innovations are making the future of payments more seamless, enabling data-driven customer engagement platforms for financial services providers.

Source: Deloitte Payments Radar, 9th Edition, 2016.


Myth

Cognitive is narrow artificial intelligence designed for specific use cases. Seamless human computer interaction is needed

Collaborating with vendors / innovators provides a method for privacy compliant offers, transaction analysis, and insight

New techniques learn from experience, so payments firms can streamline decision making without waiting for perfect data

Reality

Cognitive technologies mimic the human brain / think like humans do, thereby replacing knowledge worker positions

Updated privacy regulations and consumer perceptions stymie transaction analytics innovation

Analytics techniques perform best when there is very good data quality available

Separating myths from realities of payments analytics enables businesses to quickly deliver insights / value.


What can issuers do to understand

'default payment' digital behaviors

and drive growth?

How does a payments provider

use real-time transaction flow

analysis to benefit merchants and

consumers?

What happens when a bank is

unable to identify a new customers' needs within 15

days?

How can financial institutions partner with innovators to reduce impacts of disintermediation?

Customer payments analytics of the future requires integrated risk, marketing, and compliance.

What opportunities do real-time fraud,

credit risk, and marketing models

provide?

How do payments organizations

leverage compliance

investments to drive growth?

How can robotics process automation

help streamline regulatory testing?

How do stakeholders drive adoption of faster

payments?

Key Questions Innovation Enablers


Contacts

Omer SohailPrincipalDeloitte Consulting LLP Mobile: +1 214 535 [email protected]

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Jason ChiuSenior ManagerDeloitte Consulting LLPMobile: +1 408 202 [email protected]

mailto:[email protected]

customer analytics banking & securities

Data & Analytics