Curriculum VitaeRohit KhannaH. NO.1465, II Floor Sector 4, Urban EstateGurgaon – 122006, HaryanaMobile: 9891097900Email: rohitkhanna231979@yahoo.com

Career Objective:To be an inspiring professional who can prove to be an asset to his company. Would like a challenging, position that holds growth opportunities.

Work Experience:

Orange Business Services (December 2007 – Till Date)

Department : Global Service CenterPosition : Customer Order Administrator

Core Competencies :

End to End order management executing the delivery plan to include acknowledge and validate customer requests.

Order Provisioning, Tracking and Order Management to ensure delivery within the program SLA.

Maintain appropriate databases supporting the order to bill process, the Inventories, Order Provisioning and Tracking management.

Regular coordinating with the on-site technician to make sure that area of concern can be worked.

Ensuring for the creation of Purchase Requisitions for Catalogue and Non-Catalogue request, ensuring approval of requisitions within the SLA, PR/PO’s processed in Oracle 11i , extracting reports and payments.

Customer used to send a quotation for different regions and I first validate them and then raise a PR if everything is perfect else send a query to the customer.

I take regular follow-up on the approval of the PR and once the PR gets approved PO is send to the supplier and make sure payment is made according to the terms and conditions.

Currently managing various kinds of requests for IPT & Wireless projects. Generate various reports like monthly and weekly Dashboard , Handset order report,

pending order report, Sales pending order report, Data network order report, returned order report.

Process Wireless orders for T-Mobile, USA. Orders are for New mobile phones lines, PORT-IN, PORT-OUT, Warranty Exchange, Upgrades of phones and contracts Termination of services / Change of Responsibility (COR) from Corporate to Personal account and activation of specific mobile services like SIM activation, IDR, Data plan update.

Follow-up for delivery of equipments and close the order once received the required information.

Contact T-Mobile customer care in the USA to sort out issues. Interaction with Customers directly to get clarifications on orders.

Processing and follow-up of orders and then closing of orders. Working on various applications at the same time e.g. Websource, Oracle, Clarify

etc.

Projects Handled :

Worked on special project assigned in order to review and update the type of services on the basis of Vendor name, Legal Entity and category code provided.

Worked on special project assigned in which pricing needs to be updated referring a report which will then inject the orders into GOLD for billing.

Worked on project for GOLD pending orders which needs to be completed / closed.

Worked on special project assigned for Mobile orders and completed successfully. Received appreciations from CRM.

Achievements : Training SPOC for SSC India for Large Projects. Achieved “Sparkle Award” for proactive check on pricing which was acknowledged by the

regional PM. Successfully conducted trainings for EXCEL and French Language for the team Prepared Induction Pack for new team members. Achieved “Brilliant Efforts” award for meeting deadline for AXA and for continual support

to all my team members. Provide support to all team members in any of the issues and always ready to help other

programs also. Worked on various projects specifically assigned by management and completed

successfully on time. Captain of one of the focus groups (Knight Riders) within LPSSC.

On-Job Training :

Information Technology Infrastructure Library (ITIL, V3 certified).

Senior Executive, IBM Daksh (September 2003 – December 2007) I had worked with IBM Daksh as a Sr. Executive in operations in Insurance domain. Job Profile:

Working with IBM Daksh for one of the major Health Insurance Company in USA and provide customer service.

The main job responsibilities are –

Documents verification and Electronic Claims processing

o Provider used to submit an electronic claim with all the documents related with the member, dependents and provider on different screens.

o We used to review the main claim and the documents provided and on that basis we adjudicate the claim.

o Around 60 to 65 percentage of claims were auto adjudicated by the system. Those which were not were dropped to us.

o If any further information was required, we used route back the claim to site contact for the desired information. On receiving the information we adjudicate the claim as per information.

Imparting training to new recruits and team members regarding changes in products and policies.

o New policies and updates are there in the system at regular interval.

o Updates like changing in calculation of pricing or use of different codes or updates like shortcut methods for some particular type of claims which requires lot of time earlier.

o I used to guide the new recruits in their mentoring.

o Besides my targets I use to help my team members in order to achieve their targets and to solve their queries.

o Generate various reports like daily Quality Report, Daily Production Data Report, Daily Profile Wise Target Report.

Qualification:Professional –

MBA in Insurance from Symboisis, Pune. ‘A’ – Level as per the specifications of DOEACC. ‘O’ – Level as per the specifications of DOEACC.

Academic-

B.Com from Bareilly College, Bareilly (M.J.P. Rohilkhand University, Bareilly) in the year 2000.

Intermediate (10+2) with PCM group from G.P.M College, Bareilly in 1997.

High School from G.P.M College, Bareilly in 1995.

Permanent Address:F-3 Priyadarshini Nagar, P.O.: Izzat Nagar, Bareilly – 243122Tel: - 0581- 2300441

(Rohit Khanna)