culture and cognition
DESCRIPTION
Culture and Cognition. LisaAllison Aronya Harper Menjivar Waller. Outline. Introduction Background research Social and business implications Design considerations (mock-up) Take- aways. Introduction. Culture. - PowerPoint PPT PresentationTRANSCRIPT
![Page 1: Culture and Cognition](https://reader035.vdocuments.mx/reader035/viewer/2022062315/56815fab550346895dcea78e/html5/thumbnails/1.jpg)
Culture and Cognition
Lisa AllisonAronya
Harper Menjivar Waller
![Page 2: Culture and Cognition](https://reader035.vdocuments.mx/reader035/viewer/2022062315/56815fab550346895dcea78e/html5/thumbnails/2.jpg)
Outline
• Introduction• Background research• Social and business implications• Design considerations (mock-up)• Take-aways
![Page 3: Culture and Cognition](https://reader035.vdocuments.mx/reader035/viewer/2022062315/56815fab550346895dcea78e/html5/thumbnails/3.jpg)
Introduction
![Page 4: Culture and Cognition](https://reader035.vdocuments.mx/reader035/viewer/2022062315/56815fab550346895dcea78e/html5/thumbnails/4.jpg)
Culture
• Culture: A dominant symbolic meaning system (e.g., worldview) sustained and transmitted over generations by members of a given society, which then shape the members psychological processes.
Masuda, 2005
![Page 5: Culture and Cognition](https://reader035.vdocuments.mx/reader035/viewer/2022062315/56815fab550346895dcea78e/html5/thumbnails/5.jpg)
Analytic vs Holistic Cognition
• “Cognitive practices may be highly stable because of their embeddedness in larger systems of beliefs and social practices”
Nisbett, Peng, Choi, & Norenzayan, 2001
Worldview: Things exist by themselves and can be defined by their attributes (context independent, object-oriented).
Worldview: Things are inter-related. Various factors are involved in an event (context dependent, context-sensitive
Father
Self
Mother
SiblingFriend
Co-workerFriend
Self
Mother
SiblingFriend
Co-workerFriend
Father
![Page 6: Culture and Cognition](https://reader035.vdocuments.mx/reader035/viewer/2022062315/56815fab550346895dcea78e/html5/thumbnails/6.jpg)
Coca-Cola
United States Japan
![Page 7: Culture and Cognition](https://reader035.vdocuments.mx/reader035/viewer/2022062315/56815fab550346895dcea78e/html5/thumbnails/7.jpg)
Systematic Cultural Variability?
Graphic from: http://martinrohwedder.fastpage.name/highandlowcontextculture/
LOW HIGH
GermanyScandinavia
Latin AmericaAsiaAfrica
United States
GreeceFranceItalySpainMiddle East
![Page 8: Culture and Cognition](https://reader035.vdocuments.mx/reader035/viewer/2022062315/56815fab550346895dcea78e/html5/thumbnails/8.jpg)
Importance
• Perception / Attention• Semantic and pragmatic meaning• Trust and credibility• Esthetics
![Page 9: Culture and Cognition](https://reader035.vdocuments.mx/reader035/viewer/2022062315/56815fab550346895dcea78e/html5/thumbnails/9.jpg)
Background Research
![Page 10: Culture and Cognition](https://reader035.vdocuments.mx/reader035/viewer/2022062315/56815fab550346895dcea78e/html5/thumbnails/10.jpg)
Hall’s Theory of “Contexting”
![Page 11: Culture and Cognition](https://reader035.vdocuments.mx/reader035/viewer/2022062315/56815fab550346895dcea78e/html5/thumbnails/11.jpg)
Hofstede’s Cultural Framework
1. Power Distance2. Individualism vs.
Collectivism3. Masculinity vs.
Femininity4. Uncertainty Avoidance5. Long Term Orientation
![Page 12: Culture and Cognition](https://reader035.vdocuments.mx/reader035/viewer/2022062315/56815fab550346895dcea78e/html5/thumbnails/12.jpg)
Cultural Variation in Socio-Cognitive Processes
North Americans East AsiansConcept of Self
Markus & Kitayama, 1991
Independent – self is detached from others
and context
Interdependent – relational and
contextual existenceThinking Style
& EmotionNisbett, Choi, Peng, Norenzayan, 2001;
Nisbett 2003
Analytic – centric Holistic – influenced by changes in context and background
EstheticsMasuda, Gonzalez,
Kwan, Nisbett, 2008
Object-Oriented(Western
Perspectives,Portraits)
Context-Oriented(East Asian
Perspectives,Portraits with
context)Causal
AttributionNisbett & Masuda,
2003
Focus on internal factors
Focus on both internal and external
factors
![Page 13: Culture and Cognition](https://reader035.vdocuments.mx/reader035/viewer/2022062315/56815fab550346895dcea78e/html5/thumbnails/13.jpg)
We “think” differently across cultures
Hall “contexting”
Hofstede values
Hall “contexting”
Kitayama & Park, 2010
![Page 14: Culture and Cognition](https://reader035.vdocuments.mx/reader035/viewer/2022062315/56815fab550346895dcea78e/html5/thumbnails/14.jpg)
Social and Business Implications
![Page 15: Culture and Cognition](https://reader035.vdocuments.mx/reader035/viewer/2022062315/56815fab550346895dcea78e/html5/thumbnails/15.jpg)
Our Study
• Web site homepage for a multi-national corporation
• Three localized versions– North American– Latin American (Mexican)– East Asian (Chinese)
![Page 16: Culture and Cognition](https://reader035.vdocuments.mx/reader035/viewer/2022062315/56815fab550346895dcea78e/html5/thumbnails/16.jpg)
Cultural Characteristics
North America Latin America Asia
Communication • Direct • Eye contact• Organized/Analytical
• Indirect• May avoid eye contact• Holistic view, context important• Harmonious, non-confrontational
• Holistic view• Harmonious, non-confrontational
Motivation • Individualistic• Independent• Comfortable with uncertainty• Respect is earned
• Family/group oriented• Teamwork• Uncomfortable with uncertainty• Respect very important
• Minimize social friction• Desire to maintain harmonious relations
![Page 17: Culture and Cognition](https://reader035.vdocuments.mx/reader035/viewer/2022062315/56815fab550346895dcea78e/html5/thumbnails/17.jpg)
Cultural Characteristics (cont.)
North America Latin America Asia
View of Authority • Equal • Unequal• Expected to be knowledgeable
• Collectivist; complex, hierarchical
View of Time • Deadline-driven (monochronic)
• Things happen when they are supposed to (polychronic)
• Cyclic (polychronic)
Imagery & Color • Less important to the message• Often considered decorative
• Integral part of the context• Some preference to imagery over text.
• Background context important to meaning
![Page 18: Culture and Cognition](https://reader035.vdocuments.mx/reader035/viewer/2022062315/56815fab550346895dcea78e/html5/thumbnails/18.jpg)
Costs of Localization• Translation by “someone who speaks the language” is not enough• Need native speaker with knowledge of cultural nuances• Research local users
• Test with local users
• Training delivered by a local or native-speaker• Sun saved money by hiring local trainers
Bottom line: Localization is not cheap, but doing it properly saves money by making employees more productive and loyal to the company.
![Page 19: Culture and Cognition](https://reader035.vdocuments.mx/reader035/viewer/2022062315/56815fab550346895dcea78e/html5/thumbnails/19.jpg)
Is Online Training Alone Enough? Who is your audience?
• Family/Group oriented cultures are not motivated by directives to “go online and take training”• Message should be delivered in how training benefits the group.• Include social or interactive elements in the training.
![Page 20: Culture and Cognition](https://reader035.vdocuments.mx/reader035/viewer/2022062315/56815fab550346895dcea78e/html5/thumbnails/20.jpg)
Design Considerations
![Page 21: Culture and Cognition](https://reader035.vdocuments.mx/reader035/viewer/2022062315/56815fab550346895dcea78e/html5/thumbnails/21.jpg)
Take-Aways