CTI Connector for Genesys

It is Aria Solutions’ multi-channel Genesys softphone that offers pure Web Salesforce integration.

Compliant with Salesforce’s Open CTI, it goes further by offering the highest flexibility of any Genesys integration solution to Salesforce.

The connector incorporates the CIMplicity™ Desktop Web server. Together, they serve as a bridge between the Genesys and Salesforce platforms.

Open CTI-based Genesys softphone for Salesforce®

What is CTI Connector for Genesys? Feature Highlights

Benefits

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• A light, ultra-fast tool bar design• Automatic agent notifications based on metric

thresholds • Supports Genesys Inbound Voice, Outbound, iWD,

E-Mail, Chat, SMS, and CoBrowse• Multiple configurable screen-pops per interaction• Highly configurable to meet common needs without

customization • JavaScript APIs allow broad integration to Salesforce

and other systems

• Increases efficiency by helping agents save time through screen pops and other automation• Greatly reduces the time and effort in configuration and customization• Improves customer experience by automatically providing the required customer data

Aria has solid experience and a thorough understanding of Genesys and contact centers. We know that ease and flexibility are paramount in order to provide integration solutions that meet a variety of business needs.

We understand that integration solutions need to allow quick and easy changes, and be highly flexible in order to adapt to your changing business needs. Aria’s CTI Connector for Genesys provides this beyond anything

else available on the market today. This is accomplished through our Configuration editor and JavaScript APIs for use by business users, administrators, and Salesforce developers.

Why Aria Solutions?

Features that Make a Difference

Who Are We?

Aria Solutions has been a leading provider of contact center and customer engagement solutions for 20 years, delivering innovative, multi-channel, cloud, on-premises and hybrid-based solutions. We specialize in working with Genesys, Salesforce and AWS Connect platforms, building products and delivering services to offer complete solutions. Our thorough methodology

and expertise are key in helping customers promote customer engagements, create exceptional customer experiences, and deliver positive business results.

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Toll Free: +1 866 550 2742