Resultados 4T12 e ano de

2012

8 de março de 2013

Earnings Release4Q12 and year 2012

March 08, 2013

Strategic GuidelinesDiversification of revenue sources

Expansion to higher margin businesses

Launch of new, more efficient products and services

Strict management of investments and expenses

Looking back at 2012

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• CSU completes 20 years since its establishment;

• Evolved to be a complete service provider for administration and generation of electronic transactions;

• Expansion into fast-growing markets: HIGH TECHNOLOGY with PROFITABILITY;

• New products with effective competitive advantages are part of unique capacities and expertise among CSU’s various business units.

Strategic GuidelinesDiversification of revenue sources

Expansion to higher margin businesses

Launch of new, more efficient products and services

Strict management of investments and expenses

CSU CardSystem• New contracts in middle market:

retail and banks;

CSU Acquirer• Growth in the number of

international brands’ transactions;

CSU MarketSystem• Incorporation of web solutions

applied to customer acquisition and relationship programs.

3

Looking back at 2012

CSU CardSystem• New scope on client management area: greater strategic proximity and new services development;

CSU MarketSystem• Fans Engagement

implementation;

CSU Contact• Increase of collections and

telemarketing representation in the contact center operations;

• Back-office /BPO Services.

Strategic GuidelinesDiversification of revenue sources

Expansion to higher margin businesses

Launch of new, more efficient products and services

Strict management of investments and expenses

4

Looking back at 2012

Strategic GuidelinesDiversification of revenue sources

Expansion to higher margin businesses

Launch of new, more efficient products and services

Strict management of investments and expenses

5

CSU Contact• C360

CSU MarketSystem• OPTe+

CSU Host• IT infrastructure outsourcing

Looking back at 2012

Strategic GuidelinesDiversification of revenue sources

Expansion to higher margin businesses

Launch of new, more efficient products and services

Strict management of investments and expenses

6

• Operational reformulation of CSU Contact business unit;

• Prioritizing higher return potential investments;

• Contract renegotiations with suppliers;

• Reduction of 5% in Selling, General and Administrative expenses, year-over-year.

Looking back at 2012

• EBITDA generated by the Company in the year was R$ 64.8 million and net income R$ 22.2 million, both very similar to what was delivered in 2011, with year over year margin expansion;

• Gross revenue for the quarter totaled R$ 93.6 million, generating R$ 17.0 million in gross profit and R$ 3.2 million in net income.

• Distribution of R$ 7.5 million to shareholders in interest on equity and investment of R$ 4.5 million in CARD3 buyback;

• This year, the Company had over 600 contacts with investors and analysts, whether in Brazil or abroad.

CARD3

• In 2012, the average number of registered cards in CSU CardSystem business unit was 19.9 million plastics;

• CSU Contact’s gross margin consistent expansion, reaching 12.4% in 4Q12, operating 3,900 workstations.

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Summary of the period

18,775 8,103

65,453 64,864

-5.0%5.0%15.0%25.0%35.0%45.0%55.0%65.0%75.0%

4Q11 4Q12 2,011 2,012

- 0.9%

16.5%

9.4%18.6%

- 56.8%

17.4%8,161

3,159

22,646 22,195

4Q11 4Q12 2,011 2,012

- 2.0%

5.7%3.7%

8.1%6.0%

- 61.3%

108,285 93,564

427,610 405,663

4Q11 4Q12 2,011 2,012

- 5.1%

- 13.6%

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Result partially affected by HSBC´s migration

54.0%

46.0%

CSU CardSystem CSU Contact

Gross Revenue

(R$ thousand)

EBITDA x EBITDA Margin

(R$ thousand and % of Net Revenue)

Gross Revenue Share

( % of Total Revenue)

Net Profit and Net Margin

(R$ thousand and % of Net Revenue)

25,481 11,780

94,359 75,715

-10,000 20,000 30,000 40,000 50,000 60,000 70,000 80,000 90,000

100,000

4Q11 4Q12 2,011 2,012

26.6%45.4%

- 19.8%

46.2% 37.9%

- 53.8%

60,639 48,263

221,309 219,157

4Q11 4Q12 2,011 2,012

- 1.0%

- 20.4%

• The CSU CardSystem business unit is implementing three new and simultaneous projects: Banpará, BNB and Banco Fibra;

• In 4Q12, 732 thousand new cards were issued by existing clients. Annual average of 19.9 million registered cards;

• Termination of HSBC’s card processing contract.

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Performance in electronic payments

Gross Revenue

(R$ thousand)

Average Billed and Registered Cards

(in million units)

Gross Profit and Gross Margin

(R$ thousand and % of Net Revenue)

15.419.0 19.9 21.2

18.618.522.1 23.4 23.3

19.9

2008 2009 2010 2011 2012

Billed cards Registered Cards

6.2%

12.4%

4.6%

9.7%

2,759 5,187 8,950

16,832

4Q11 4Q12 2,011 2,012

47,645 45,301

206,301 186,506

4Q11 4Q12 2,011 2,012

- 9.6%

- 4.9%

10

• Operation concentrated at Barueri/SP (Alphaview) and Recife/PE sites;

• Strict cost management, payroll tax

exemptions and pursuit for smaller and more

complex operations provide a gross margin of

9.7% in 2012; 88.1% expansion in gross profit.

+ 88.0%+ 88.1%

Performance in contact center

4,225 3,494 3,757 4,090 3,889

2008 2009 2010 2011 2012

Workstations

Number of Workstations

(units)

Gross Revenue

(R$ thousand)

Gross Profit and Gross Margin

(R$ thousand and % of Net Revenue)

• Investments of R$ 6.8 million in 4Q12, totaling R$ 22.4 million in 2012;

• Majority of investments addressed to CSU CardSystem business unit to enhance and customize the processing platform and to implement new clients;

• Development of new solutions.

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Capex

(R$ million)

• In the end of 4Q12, the Company’s cash balance totaled R$ 19,6 million;

• In addition, in January’ 2013, the Company borrowed R$ 30 million, with 5 year maturity tenure.

Investments & Cash Balance

19.9 23.6 17.7

8.6

18.6

4.7

2,010 2,011 2,012

CSU CardSystem CSU Contact

28.5

42.3

22.4

Maximization of processing capacity with Datacenter

Tier III

Competitive advantages in the

electronic transactions

market

Expansion to new market verticals

Innovative Solutions with high value added

integrating intelligence and

contact channels

Consistent growth with gains in profitability

of core business

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Strategic positioning to maximize return on assets

• Example of targeted content sent to CSU’s customers and prospects;

• Highlights the features and functionalities of the solution;

• Presents the two main revenue lines of the new solution:

• Corporate Shopping

• Points redemption for loyalty programs

Marketing activities

• Example of targeted content sent to CSU’s customers and prospects;

• Highlights the features and functionalities of the solution;

• Presents the different applications of the tool:

• Acquisition of new clients

• Relationship & Activation

• Engagement• Retention &

collections.

Marketing activities

Mônica Hojaij Carvalho MolinaAntonio N. Donato Filho

Investor RelationsPhone: +55 (11) 2106-3821

E-mail: ri@csu.com.brSite: www.csu.com.br/ri

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Additional Information

This material is the property of CSU CardSystem S.A., and any partial or total reproduction without the Company’s written approval is prohibited. All rights reserved. Opinions expressed in this document are subject to change without prior notice.