campus servicesStaff Handbook

It is important to us that you feel welcomed and fully-inducted into, not only your role and team, but the division as a whole. This handbook will serve as a companion alongside your induction to learn more about who we are, what we do and what we stand for. Being a service-led division, excellent customer care, high quality products & facilities and communication are at the heart of how we operate.

We are an incredibly diverse division, with around 400 staff from all walks of life and with varying talents, something we’re very proud of. We celebrate these talents as often as we can with staff recognition schemes like ‘Employee of the Month’ and our very own ‘Oscars’. We are ambassadors in customer service and are forever thriving to be even better.

I hope you enjoy being a part of this dynamic division.

Jane NearyDirector, Campus Services

Welcome to Campus Services

CONTENTS

Accommodation

Catering

Conferences and Events

Sport Imperial

Student Hub

Support teams

Your first six months to a year

Team structures

About Campus Services

About Imperial 2

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About Imperial

MISSIONImperial College embodies and delivers world class scholarship, education and research in science, engineering, medicine and business, with particular regard to their application in industry, commerce and healthcare. We foster multidisciplinary working internally and collaborate widely externally.

VISIONTo remain a world-leading institution for scientific research and education.

To harness the quality, breadth and depth of our research capabilities to address the difficult challenges of today and the future.

To develop the next generation of researchers, scientists and academics.

To provide an education for students from around the world that equips them with the knowledge and skills they require to pursue their ambitions.

To make a demonstrable economic and social impact through the translation of our work into practice worldwide.

To engage with the world and communicate the importance and benefits of science to society.

Consistently rated amongst the world’s best universities, Imperial College London is a science-based institution with a reputation for excellence in teaching and research. The College attracts students from across the globe.

HISTORY

15TH CENTURY 1887 1907 2007 PRESENT1988

Origins of the constituent elements Queen’s Tower built to commemmorate

Queen Victoria’s Golden JubileeImperial College of Science and Technology founded

Merger with St Mary’s Hospital Medical School forming the Imperial College of Science, Technology and Medicine

Imperial becomes fully independent from the University of London and celebrates its centenary

Imperial its first femalePresident, Alice Gast

LEARN MORE

STAFF WEBSITEAn invaluable source of information with quick links, announcements, notices and more: www.imperial.ac.uk/staff

REPORTERThe College newspaper is issued every 3 weeks except during a short break over the summer. Full of current news, insightful features ad regular tidbits, it’s a great publication. Pick one up from stands around Campus or view it online. www.imperial.ac.uk/reporter

EVENTSLearn more about some of the ground breaking research which is conducted at the College by attending one of the many free seminars hosted on Campus: www.imperial.ac.uk/events

How many members of Imperial College (current/former) are Nobel Laureates?

How tall is the Queen’s Tower?

What is the name of the student newspaper?

Who made a private visit to the College in October 1945?

Which famous musician completed his thesis in astrophysics in October 2007, more than 30 years after he started his research?

1/ 14 2/ 287 feet 3/ Felix4/ Duke of Edinburgh, just before the coronation of Queen Elizabeth II5/ Brian May (Queen)

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TRIVIA TEST

RANKINGS

The Complete University Guide, 2014

The Times Good University Guide, 2013

The Sunday Times University Guide, 2013

4th

4th

8th

UK OVERALL RANKINGS

GLOBAL RANKINGS

in Europein world

in Europein world

in UKin world

in Europein world

in Europein world

in Europein world

in Europein world

Times Higher Education World University Rankings, 2012-13

QS World University Rankings, 2013

Shanghai Jiao Tong University academic ranking of world universities, 2013

OVERALL

ENGINEERING AND TECHNOLOGY

LIFE SCIENCES

PHYSICAL SCIENCES

CLINICAL, PRE-CLINICAL AND HEALTH

3rd8th

3rd5th

4th 24th

3rd10th

3rd10th

4th17th

3rd5th

ACADEMIC YEAR

If you’ve never worked at a university before, here are some useful facts

There are 3 terms per year:Autumn October – DecemberSpring January – MarchSummer April - June

Lectures and classes are held Monday – Friday from 09.00 – 18.00 with the exception of Wednesday when most teaching finishes at 13.00 to allow students sport time.

STUDENT / CAMPUS LIFE

There are many aspects to student and campus life aside from studying at Imperial many of which are related to the services we provide such as eating and drinking on campus, sports and accommodation. In addition to this, students have access to over 300 Student Union clubs and societies, the Chaplaincy Centre and Outreach & Volunteering opportunities.

FINANCIAL YEAR

1 August - 31 July in line with the academic year

COURSES

The College currently offers over 110 Undergraduate courses, 130 Postgraduate courses, 20 Research and PhD degrees

GRADUATION

Graduation is the celebration of achievement of an academic degree, also known as Commemoration Day. The College holds a Commemoration Day in October for Undergraduates and a Postgraduate Ceremony Day each May.

LENGTH OF STUDY/EXAM PERIODS

Undergraduate degrees are typically 3-6 years in length depending on the course. Postgraduate degrees are 1-4 years in length depending on whether it is a full or part time course, a Master’s degree or PhD (Doctor of Philosophy).

FEES

Undergraduate Home and EU students pay £9,000 a year in tuition fees whilst International Students pay between £22,500 and £39,150 dependent on the course of study. Postgraduate fees vary depending on whether it’s full/part time study as well as the course of study.

RESEARCH

The research conducted at Imperial College aims to create knowledge generally and provide solutions to a broad spectrum of societal and economic issues, including energy, environment, healthcare and security.

About Campus Services

One of the College’s Support Services, the Campus Services division was formed in 2005 with the objective of driving a service-led culture into its departments.

Campus Services assists with the College’s strategic aims including attracting the most able students and staff worldwide, increasing sources of external income and developing the College estate so that facilities are appropriate for an internationally renowned institution – all with a strong emphasis on enhancing the student, staff and visitor experience.

CampusServices

Accommodation student, guest and summer

CateringConferences

andEvents

Sport Imperial

Student Hub

Support ServicesAdministration

FacilitiesMarketingTraining &

Development

Campus Services Informer (CSI)

A quarterly newsletter highlighting news, events, success stories, staff information and much more.

Read the latest issues at imperial.ac.uk/campusservices/aboutus/csi

Weekly Bulletin

Issued every Thursday afternoon by the Administration team, the bulletin contains key and current information on promotions, events, staff issues, opportunities and health & safety across the Division.

Campus Services are proud to have been accredited with the national customer service standard, Customer First

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OUR VISION AND FOUNDATIONS

We will be integral to shaping, supporting and enhancing the Imperial student, staff and visitor experience.

We will fully support the academic mission, adapting and integrating with departments across the College.

We will fully develop our services to generate income in support of College facilities and activities.

We will work to ensure excellent service delivery, value for money services and customer satisfaction for all students, staff and visitors.

OUR SUCCESS

OUR

PEOPLE

CUST

OM

ER

SERV

ICE

INTEGRATION &

COM

MUNICATIO

NSUSTAINABILITY

TRAINING &

DEVELOPMENT

KEY FACTS

staff from chefs and personal trainers to sales people and hall supervisors

catering outlets across 3 campuses

sites with students halls of residence

sports grounds and a mountain hut

sports centre with 18,000 registered users

guests welcomed to stay over the summer

student enquiries resolved annually

400

28

82

1

150,000

40,000

stay in touchCUSTOMER CHARTERAs our customer, you can rest assured that we will deliver products and services to the standards you would expect from a leading internationally-renowned institution.

Embedded within our working practices, high standards and great service are at the cornerstone of what we do. By listening to our customers we strive to continuously improve the level of service provided by our team.

Our team is integrated across the areas of the division sharing creative solutions, development opportunities and career pathways and as a voice affecting change and shaping the future of the division.

Our people have a ‘built-in, not bolt-on’ attitude to sustainability across the division, offering a commitment to reducing the carbon footprint of the College through cutting carbon emissions, reducing costs and helping the environment.

The skills of our people enable us to provide our customers with the best possible service. Continuous training and development, progression opportunities and succession planning is at the heart of a strong and effective Campus Services team.

CUSTOMER FIRSTCampus Services have proudly held the ‘Putting the Customer First’ award, the national standard for customer service, since 2010.

Our customers know that customer service is a top priority for Campus Services. They can expect us to identify and review their needs, to provide access to a full range of services, to be clear about what we can deliver, to welcome and provide opportunities for customer feed-back and to ensure our people are appropriately trained and can deliver an objective and impar-tial service.

It is important that we manage the integrity of the Putting the Customer First Certification Mark to ensure that we and our customers receive the full benefits of our Customer First status.

Accommodation

With around 3,900 bed spaces across London, Imperial has a wide range of accommodation and a knowledgeable and dedicated team of staff to look after all student and guest housing requirements.

The Student Hub team are the first port of call for all student accommodation related enquiries. They look after the room allocation process for our own halls as well as advising on private sector housing. The Reservations team look after bookings for our staff, guest and summer accommodation.

The Residential Services team are responsible for managing the facilities, services, maintenance and safety in our Halls of Residence, which are grouped in two Villages, each with a Village Manager and supporting Deputies, Senior Village Supervisors and Hall Supervisors. Each hall has its own wardening team who are responsible for the wellbeing of all student residents.

During the summer months, many of Imperial’s halls are transformed into bed and breakfast accommodation for tourists, group visitors and conference guests. Often a better value option than hotels, this is a popular choice for many visitors to London. Throughout the year, visitors to Imperial can book guest accommodation on campus as well as a range of carefully selected local hotels through the Reservations team. Staff campus accommodation lettings are also managed by the Reservations team.

The College has recognised a lack of accommodation for postgraduate students and has worked in partnership with two property developers to create two new postgraduate accommodation complexes - Griffon Studios in Battersea and Wood Lane Studios in White City. Both are part of our new and exciting GradPad brand, which seeks to create postgraduate communities attracting students from London-wide institutions.

From student halls of residence to staff and guest accommodation, Imperial’s reputation for its accommodation is fast growing and much envied. This 24/7 service operates 365 days a year.

AT A GLANCE

Undergraduate Halls of ResidenceSeven sites with UG halls across London

GradPad Postgraduate Halls Griffin Studios, Battersea Orient House, FulhamWood Lane Studios, Imperial WestStudents from 38 different institutions currently live in our GradPad properties

Shinfield Street @ Imperial West Staff AccommodationSeveral 3-bedroom apartments for rent by Imperial and Imperial College Healthcare NHS Trust staff earning between £19,000 and £61,400 per year

Guest Accommodation170 Queen’s Gate offers a guest room and one and two bedroom flats for visiting academics and other guests visiting the campus

Vacation (Summer) Accommodation 20 full-time staff working across nine different locations 50+ part time receptionists and supervisors join the team to provide a 24-hour bed and breakfast service during the summer

Catering

The Catering team operate 28 outlets across three campuses under the brand Taste Imperial.

Students, staff and visitors to the College are able to choose from café bars, sit-down restaurants, takeaway units as well as specialist outlets such as a Salad Bar, a Fast-food counter, a Deli bar, an International Food Court and much more for breakfast, lunch and dinner. We also operate a convenience store, Essentials, on Prince’s Gardens stocking everything from milk and bread, groceries to household goods, toiletries and greeting cards.

We aim to provide good value food and drink, quality dining facilities and excellent customer service. Our food reflects the diverse, international face of the Imperial community and aims to cater for as many tastes, customs, choices and budgets as possible.

Committed to buying and serving responsibly grown, ethically traded products, the team look for ways to minimise our environmental footprint and inspire others to do the same. We are proud to support a variety of sustainable pledges and activities such as One Water, Sustainable Fish City and London on Tap. Our efforts in this area led to two awards in 2010 – the Good Food on a Public Plate and Good Egg Award.

We are also proud that a tonne of food waste, collected from our outlets, is saved from landfill every week using the College CompoPod. Born from research by the College’s department of Civil & Engineering department, this composter is a world-first and contains all the equipment required for pre-treating and composting of food waste.

Imperial’s catering offer is wide and varied with an abundance of outlets on the South Kensington campus offering a range of cuisines, meals, snacks and drinks.

AT A GLANCE

Outlets25+ outlets across 3 sites including cafés, a deli bar, 2 bars and adjoining restaurants, a salad bar, an international food court, a convenience store, a sports café and a bistro

Turnover and TransactionsTurnover is in excess of £7m a year (2011-12) Between 11,000 and 13,000 transactions daily

PricingWe have a three-tier pricing structure for students, staff and visitors. Students currently receive 10% on their purchases with their ID card

Taste Imperial Branded FoodA range of Taste Imperial branded foods are made fresh on site every day including baguettes, sandwiches, yoghurt pots, smoothies and salads

Conferences and Events

The Conferences and Events department offers a venue hire and hospitality service to staff and students at the College and to external clients.

The team provides a comprehensive internal hospitality service to staff and students of the College. When spaces are not being used for College activities, the team offer these to external organisations and individuals as event venues for conferences, meetings, banquets, weddings, parties and much more from product launches to fashion shows.

The Conferences and Events team provide a full service to those booking spaces for events from delivered and served catering to room set-ups and the latest audio visual support.

With over 200 meeting and event spaces available across South Kensington, Charing Cross and Hammersmith campuses, including two historic venues, visitors are able to enjoy an excellent alternative to traditional conferences or summer schools.

Many high profile events and associated high profile people from royalty to politicians and movie stars have been hosted at Imperial. The very nature of these events mean the team works with ultimate professionalism, discretion and high levels of customer care.

The Sales team are located on Level 3 and the Operations team on Level 1 of the Sherfield building.

From conferences and meetings to parties and dinners, the Conferences and Events department provides venues, catering and event expertise to both internal and external customers throughout the year.

AT A GLANCE

South Kensington VenuesGreat Hall – 740 capacity auditoriumQueen’s Tower Rooms – flexible open spaceQueen’s Lawn – for marqueesSeminar and Learning Centre – meeting room suiteVarious lecture theatres and class-rooms in several academic depart-ments170 Queen’s Gate58 Prince’s GateCollege Main Entrance for high profile events

Charing Cross VenuesThe Glenister and Reynolds Buildings both offer a lecture theatre and a few seminar rooms each with foyer break-out space

Hammersmith VenuesWolfson Conference Centre which in-cludes 3 lecture theatres seating 68 to 250, 3 seminar rooms for 30 each and breakout space

HospitalityMenus range from simple refreshments to working lunches to lavish four course gala dinners and can be designed for special events

TUCO Competition Winners2009 Chef’s Challenge Gold Winners2010 Chefs Challenge Silver Winners2011 Chefs Challenge Highly Commend-ed Canape Selection2012 Chefs Challenge Highly Com-mended Dessert2013 Chefs Challenge Best Overall Menu and Bronze Food Service Award

Sport Imperial

Sport Imperial is responsible for the provision of high standard sports facilities and opportunities for physical activity for all students and staff, the management of competitive student sport and sports scholarships. We also aim to offer facilities and service to those external to the College when availability allows.

Sport Imperial is responsible for the provision of Sport is an important part of life at Imperial. The College has a strong reputation for developing successful athletes, some of which have gone on to become Olympic gold medallists. Since the establishment of the Sport Imperial brand in 2005, we have maximised our investment in state-of-the-art facilities, scholarships, the promotion of sporting excellence and participation, as well as overall health and wellbeing programs. We are currently one of the only UK universities offering free use of sporting facilities to students as a health and fitness benefit.

We have forged partnerships with professional sports clubs, offer a range of scholarships and organise a varied programme of sports events, all in order to provide the best possible sporting opportunities for all. Annual events include the Varsity competition between Imperial College and Imperial Medical teams and the ARCS Awards, which seek to appreciate, recognise and celebrate sport at Imperial.

College sports facilities range from our flagship sports centre in South Kensington, Ethos, to sports grounds, a boathouse and even a Mountain Hut in North Wales. The collective team have a wealth of sport, fitness and wellbeing expertise including commercial facility management, personal training, nutrition, life-guarding and grounds management.

Sport at Imperial enjoys great tradition whilst embracing today’s trends for facility use, keeping fit and staying competitive. From students and staff to private members and external clubs, we cater for all.

AT A GLANCE

Facility UseAll students have free access to all Sport Imperial gyms and swimming pools. College staff can use these by joining Club Imperial and paying a monthly salary deducted fee. Ethos has unrivalled usage with over 18,000 registered users and an average of over 1,000 daily users.

Sports Clubs and SocietiesThe College has over 300 clubs and societies which are run by Imperial College Union and supported by Sport Imperial through the Sports Partnership.

Sports ScholarshipsSport Imperial provides three sports scholarships for Imperial students – Rowing, Dveeloping Excellence Scheme and TopSport.

Sport PartnershipsQeens Park Rangers FCLondon Lions basketballVarious schoolsBUCS

Student Hub

The Student Hub is the one stop shop for all key information and support that students need for everyday life at Imperial.

All the student support departments are brought together here, so that students can get answers to their most frequent questions in one place. The Hub provides a year-round comprehensive information service run by knowledgeable staff who answer questions about university services available to students.

Opened in 2007, the Student Hub joined the Campus Services family in 2008. Today the Hub team deal with over 40,000 enquiries annually, whether in person, email or face-to-face. The recently introduced online ASK system, which allows students to log enquiries with the HUB online, has hugely increased and improved the reach of the Hub service, particularly to those students on other campuses, making it more accessible and efficient.

One of the team’s main focuses is to support students with their search for accommodation whether this be undergraduate halls of residence or finding a student flat share for continuing students. As part of this service, they organise the annual Private Housing Talk, an advisory talk and supplier exhibition for private accommodation searches. They also organise associated events such as the ‘Find a Flatmate’ and ‘Housing Fair’ events.

From accommodation to tuition fee student queries, the Student Hub team is available face to face, online or on the phone to help answer them.

AT A GLANCE

Location / TimesLocated on Level 3 Sherfield Building, South Kensington CampusMonday – Friday 9.00am – 5.00pm (Tuesdays closes at 18.00 and Wednesdays opens at 10.00)Open during the Arrivals Weekend at the start of each academic year

Services the Hub can help withAccommodationAdmissionsExamsInternational student enquiriesResearch degrees Student financial supportStudent recordsTuition feesUROP (Undergraduate Research Opportunities Programme)

Hub on TourThe Student Hub visits other campuses throughout the year. Students are able to meet with the team in person and get their queries answered without having to visit South Kensington Campus.

ASK a question onlineStudents are able to log and track enquiries online through ASK and they can also pre-order official College documents using the same system.

Support Teams

Campus Services departments enjoy support from a few central teams and services from admin to training and development. These teams are led by Neil Mosley, Assistant Director.

ADMINThe administration team, led by the Administration Coordinator, are available to help with general administration work and they are also responsible for the following:

Staff recruitment

Payroll

Annual leave records

Training records

Level 3 Sherfield Building, South Kensington Campus.

MARKETINGThe Marketing team, led by the Marketing Manager, provide comprehensive marking support to the departments and are responsible for:

Marketing strategy and planning

Web management

Branding and design

PR management, copywriting and editing

Event management

Level 3 Sherfield Building, South Kensington Campus.

FACILITIESThe Facilities team, led by the Facilities Support Manager, ensures all the health and safety procedures and practices are in place and adhered to and is also responsible for:

Liaising with and acting as first point

of call for Facilities Management

Sustainability practices

Management of Porter services

Health and safety

Level 5 Sherfield Building, South Kensington Campus.

TRAININGThe Training and Development Coordinator provides support to all staff by:

Liaison with Learning and Development Centre (LDC) and first point of call for all divisional Training & Development Cross-Division Development Opportunities Career Progression and Succession Planning Division-specific training and development Induction

Level 3 Sherfield Building, South Kensington Campus.

Induction and Training

You should receive a thorough induction into your role, your team and the division. Your line manager is responsible for arranging this and ensuring you have all the resources you need available to you to complete this.

YOUR FIRST SIX MONTHS TO A YEARAs well as your induction, a half-day College-wide induction, ‘Imperial Insights’ is available for all staff to attend. This provides an overview of the College, a welcome by the Provost and other senior staff and is an opportunity for you to meet new staff from across the College.

All new staff have a 6-month probation period to start with. During this time, you should have mid and final probation reviews at 3 and 6 months. You should also have regular one-to-one meetings with your line manager to discuss how yo7u are progressing and any development needs your line manager has identified.

Once you have been confirmed in post, you should continue to meet with your line manager regularly. You will be appraised by your line manager through a Personal Review and Development Plan (PRDP). The PRDP deadline is December each year, unless otherwise advised by your line manager. To find out more about the PRDP scheme, visit the HR website and you can attend the ‘Let’s talk about work: getting the most from PRDP’ course.

TRAINING AND DEVELOPMENTAt the heart of every organisation and its success are its people. We are committed to the development of all our people and want to ensure that they’re given the right opportunities to help them grow in their role and beyond. Continuous training and development, progression opportunities and succession planning play a vital role in this. There are a wide range of courses, training programmes and other opportunities which can be utilised within the division and the College.

TRAINING & DEVELOPMENT COORDINATORCampus Services has a dedicated Training & Development Coordinator in place to identify and implement specialised training and development opportunities for certain roles and teams within the division. Part of this role also involves streamlining and coordinating divisional practices such as new staff inductions, training records, career development and creating more opportunities for knowledge sharing.

LEARNING AND DEVELOPMENT CENTRE (LDC)The College runs a varied programme of training courses through the LDC – most of which are free for College staff to attend. From improving your time management to leadership and management skills – there are opportunities for staff at all levels to learn. Course details and booking information is available on their website: www.imperial.ac.uk/staffdevelopment

WHAT YOU CAN DO

IMPERIAL EXPECTATIONS

Good leadership and management are essential for Imperial to continue to meet its strategic objectives, and enable the College to attract and retain talented people so that it maintains its position as a world class university. Imperial Expectations are a set of seven statements which articulate how the College expects its leaders, managers and supervisors to behave. They are used in our processes and procedures, and in our management development provision.

Imperial expects its leader, managers and supervisors to:

Champion a positive approach to change and opportunity Communicate regularly and effectively within and across teams Deliver positive outcomes Work in a planned and managed way Encourage inclusive participation and eliminate discrimination Consider the thoughts and expectations of others Support and develop staff to optimise talent

TRAVEL TO WORK The vast majority of staff and students travel to the College by public transport which is good news for our carbon footprint. Have you considered walking or cycling to work? Not only will it further contribute to a greener London but it will do wonders for your health. With bike parking, showers and changing facilities, interest free bike loans, bike pools and clubs and of course the Barclays Cycle Hire scheme there’s really no excuse!

POWER DOWNAll College-run Windows PCs feature the ‘Sleep’ button. Staff are asked to click the ‘Sleep’ button and switch off their monitors to save power before leaving their computer overnight or for long meetings. Applications can be left running and documents left open, so work can continue as soon as the computer is re-awakened. You are advised to always save your open documents before putting your computer to sleep. To re-awaken your computer, press the power button for a very short time.

Staff wishing to work remotely no longer need to leave their computers on to access College files and applications. College email accounts, network drives, library resources, ICIS and InfoEd can all be accessed remotely without the requirement for your PC to be on.

REDUCE, REUSE, RECYCLEYou can offer items such as furniture, stationery and unused printer cartridges to other departments or organisations via WARPit (Waste Action Re-use Portal)Desk bins are a thing of the past!

Through the ‘Bin the Bin’ initiative, desk bins have been replaced with recycling points for your usual office disposables (paper & card, confidential waste, cans, tins, plastic bottles, etc.) but also other items like batteries, printer cartridges, shoes and mobile phones to name but a few

Food waste is sent to The CompoPod where it is turned into compost to be used on the College grounds

You can donate your old clothes via the TRAID (Textile Recycling for Aid and International Development) recycling banks on campus. Funds raised by TRAID are spent on projects fighting global poverty and establishing environmental sustainability in some of the world’s poorest communities. Some textiles donated are refashioned and remade as part of the charity in-house fashion label ‘TRAIDremade’.

For details on recycling specific items visit the College’s Waste Directory: www.imperial.ac.uk/facilitiesmanagement/softservices/wasteandrecycling/moreinformation/wastedirectory/southkensington

SUSTAINABILITYAs the leading Science University in the world, the College is highly committed to environmental protection and ecological sustainability. As part of the community, you are expected to support and comply with the College’s sustainability commitment.

Staff Benefits

Now you’ve started at Imperial, here’s a small A-Z reminder of some of the many benefits College staff can enjoy.

ANNUAL LEAVE25 days entitlement for staff on standard terms and conditions Leave year runs from 1 February to 31 January Leave to be taken within current year unless agreed with line manager in which case up to 5 days may be carried over All above arrangements are pro-rata for part-time staffVisit the HR website to find out more about other forms of leave

AGREED DISCOUNTSThe College have agreed a number of discount arrangements with external organisations, some of which are:

Toni & Guy (local branches) – amount varies according to branchVictoria & Albert Museum – half price entry into exhibitions, plus 10% discount at Gift ShopNatural History Museum – half price entry into exhibitionsRoyal College of Art Shop – all items are at student pricesTimpson’s Shoe Repair – 10% discountGiraffe Restaurant, Kensington High Street – 25% discount

CHILDCARE VOUCHERSThe College’s Childcare Support Scheme contributes up to £124 monthly towards childcare costs for all staff with children up to the age of 5 in paid childcare.

Staff can also elect to purchase tax-free vouchers through a salary sacrifice scheme which can then be used to pay for most types of childcare, including nurseries, child-minders, before and after school clubs and holiday schemes.

Find out more at: www.imperial.ac.uk/hr/procedures/family/computershare

COLLEGE LIBRARYCollege ID cards can be used as library cards to swipe into the library, borrow books and operate the printer-copiers once registered with the Library.

CONFIDENTIAL CAREAll staff may access the College’s Employee Assistance Providers, CiC, 24 hours/day for free, confidential information, support and counselling on a range of work and per-sonal issues.

Find out more at: www.imperial.ac.uk/ occhealth/services/eap

CYCLE LOAN SCHEMEiCycle, the interest free cycle loan scheme, entitles staff to borrow up to £2,000 for a bike and can do this in addition to having a season ticket loan as long as the total loan for both does not exceed £5,000. Sport Imperial have also negotiated special discounts at select stockists.

EARLY YEARS EDUCATION CENTRELocated in 8 & 9 Prince’s GardensOpen to all children of staff and students aged between 6 months and 5 yearsCapacity 110 children

GIVE AS YOU EARNStaff can make donations to named charities by automatic deductions from their salary via the Charities Aid Foundation.

HEALTHCAREOCCUPATIONAL HEALTH DEPARTMENTProvides emergency assessment and treatment for specific work-related injuries and by appointment:Assessment of possible work-induced health problemsConsultations on health concerns arising from workVaccinations for work-related travel

HEALTH CENTREThere is an independent General Practice on site but it is not part of the College. It treats those patients who are registered with it under the NHS, however the Col-lege has negotiated with the Practice for it to provide certain services for members of staff who are not registered there.

DENTAL CENTREImperial College Dental Centre can be found in Prince’s Gardens and is an NHS practice open to all staff, students plus family and friends. They offer a same day emergency service and also provide a range of private services.

LEARNING AND DEVELOPMENTThe College is committed to developing all members of staff by offering a wide range of programmes and support to suit their individual needs.

PENSIONSThe College operates two pension schemes; Superannuation Arrangements of the University of London (SAUL) and the Universities’ Superan-nuation Scheme (USS). In addition, the College recognises The National Health Service Pension scheme. New staff are automatically entered into the pension scheme unless they ‘opt-out’.

SPORTS CENTREClub Imperial is a staff sports centre membership scheme. Staff can also join with their partners and the membership cost is deducted monthly directly from your salary. For more information visit: www.imperial.ac.uk/sports

STAFF ACCOMMODATIONThe College has purpose built three bedroom apartments on the Imperial West site in White City, which are available to rent by Imperial and NHS Trust staff who meet the eligibility criteria in relation to salary.

STUDY LOAN SCHEMEStaff can apply for an interest free loan to help with the costs of part time study while employed by the College

TRAVELInterest free loans are available for the purchase of season tickets for travel from members of staff home to Campus by rail, underground, bus, or other approved public carrier. Travel should be by second class or equivalent fare category.

AUTUMN TERM

SPRING TERM

SUMMER TERM

SUMMER VACATION

Start of session and the arrival of new students All

Healthy Living Week Sport Imperial, Catering

May Housing Mayhem Student Hub

Halls open as bed and breakfast accommodation Accommodation teams

Fairtrade Fortnight Catering

ARCS Awards Sport Imperial

Summer Schools, Residential Conferences and B&B guests Summer Accommodation, Conferences, Catering and Sport Imperial

B&B Bookings Open for the Summer Summer Accommodation

Academic Venue Show Summer Accommodation, Conferences and Events

Preparations for the start of session All

Private Housing Evening Student Hub

UG Science & Engineering Open Days Student Hub, Accommodation, Sport Imperial, Conferences and Events

Varsity Sport Imperial

Freshers Fair Sport Imperial, Student Hub, Conferences and Events

The Campus Services Year

DEPARTMENTS MOST INVOLVED

Sports Club Trials Sport Imperial

Campus Services Oscars Awards Ceremony (every two years) All

Student Club events Conferences and Events

www.imperial.ac.uk/campusservices