THE CROWD GUIDE TO...

REMARKABLECOMMUNITY MANAGEMENT

Announce features, special offers

and accomplishments of the

company and the customers.

Monitor the vibe of the community and respond to tremors in the social sphere.

Sculpt and direct the flow of conversation while sticking to the company's objectives.

Deliver requests from customers to the correct

people within the company.

Watch over posts, comments, customers and ideas on multiple social channels and platforms.

Respond to and engage in all conversation*

*No matter how bad the grammar or spelling or how ridiculous the comment.

Profiteroles areamazing!!1!

Agreed! Thanksfor your

contribution!

Have a multiple personality disorder. Use the correct tone for each client.

By golly, I do love your brand good

sir!

oh yea F**k wat dey say

BigHommie ima do dis 4 u*

*Thi

s ac

tual

ly c

ame

up o

n Tw

itter

...

Service with a smile! Satisfy the customer in any way you can.*

*Get

you

r m

ind

out

of t

he g

utte

r.

Destroy all spammers.

Destroy them!*

*In

a ki

nd a

nd d

igni

fied

way

.

Research research research!

Get to know the company's industry...

Keep up to date with the latest social platforms.

And more research!

Obliterate all trolls! No amount of fire power or intelligence can destroy

these vile creatures. Ban and delete.

Be a complete social whore. Master of all social media platforms.*

*Nev

er u

se t

he w

ord

guru

.

CREDITS

http://www.flickr.com/photos/alphadesigner/3462393730/http://www.flickr.com/photos/centralasian/5729537142

http://www.flickr.com/photos/madstillz/392716521http://www.flickr.com/photos/emmiegrn/2201072552

http://www.flickr.com/photos/aye_shamus/2676763850http://www.flickr.com/photos/chuckp/83230785

http://www.flickr.com/photos/kpaulus/4903209928http://www.flickr.com/photos/sunface13/2175472561

http://www.flickr.com/photos/richardmoross/2701098168http://www.flickr.com/photos/toolstop/4546017269http://www.flickr.com/photos/macten/2068155756

JAMES BOUGOURDCOMMUNITY MANAGER FOR CROWD MEDIA LTD

@JAMESBOUGOURD