crm customer keynote - david brown, microsoft
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CRM Customer Keynote
David Brown, Microsoft
Power of PossibilitiesMarch 2012
Microsoft Dynamics CRM
David Brown – CRM Lead EMEA & LATAM@DavidsBrown
We help companies transform into dynamic businesses by impassioning and equipping the individuals in their organizations
Innovative Proactive Apps
Our Mission: Enabling the Dynamic Business
ConnectedInstant On
30%revenue growth year over year
Dynamics CRM Momentum
30%revenue growth year over year
30%revenue growth year over year
Users
2,250,000
Customers
33,000
Double-digit Growth quarters
30
Cloud choice
60%
The Big Trends in CRM
Big Data Social
Cloud Mobile Core CRM
Familiar and Productive
User Experience
Leading CRM Capabilities
Power of ChoiceDeployment, Access &
Pricing
Flexible Configuration
& Customization
Why Customers Choose Microsoft Dynamics CRM
Lower CostMore Value
Financial Services Professional Services
Manufacturing Retail & Hospitality
Health &Life Sciences
Public Sector
Travel &Entertainment
Customer Success Around the Globe
Our Next Service Update & Beyond……
Identity FederationDisaster RecoveryIndustry Certifications
Enterprise Cloud
Activity FeedsWindows Phone Activity Feeds App
Social (Wave 1)
New BI CapabilitiesEnhanced DialogsEnhanced Data Cleansing
Feature Enhancements
Unified ProvisioningUnified BillingUnified Administration
Unified Office 365 Experience
Microsoft Dynamics CRM November 2011 Service Update
Q2 2012: “CRM Anywhere”
SQL Server 2012
SocialMobility
CertificationsIndustry
Templates
Browser Flexibility
Microsoft Dynamics CRM Mobile
Multiple Languages
Up to 3 devices per
user
Cloud Subscription:$30 per user per month
Connects to Online or On-Prem
(IFD) CRM
iPhone & iPad
BlackberryAndroid
Win Phone 7
Offline Access
Social IntelligenceGlobal
communitiesBig data
Connection Insight
Many channels
Simplicity
TRENDS
OPPORTUNITY
NEW Social Partnerships – InsideView & LinkedIn
Product Integration Co-Innovation
Social Intelligence Leadership
Find, Understand,
Connect
Reimagined CRM
Everything Microsoft Can Muster……
Enterprise Cloud
Proactive BI/Analysis
Consumerization
Process & Industry
solutionsBusiness Productivity
Rapid Innovation
Remember these?
In 2009, Cisco acquired Pure Digital Technologies – makers of the popular Flip Video device for
$590M USD.16
In 2011, Cisco announced that it was discontinuing the Flip line – largely due to advancements in
smartphone technology. .
Remember these?
17
Or these?
In 2007, RIM held 35% market share amongst enterprise professionals who needed real-time access to email while
working on the road.source: Canalys 18
Or these?
19
In 2011, study of users in large enterprises found that 30% of
Blackberry users would switch to a new platform within 12 months.Source: Enterprise Management Associates.
What will happen to our business applications?
In 2003, Microsoft pioneered delivery of CRM insights within everyday
productivity software.20
In 2011, we began to think different about how
we bring people together and deliver insight to our users. We’re just getting
started.
What will happen to our business applications?
21
Learn More & Questions?
30 day FREE trial, open to all customers
http://www.exploredynamicscrm/trial
Find out more about Microsoft Dynamics
CRM
http://crm.dynamics.comhttp://www.exploredynamicscrm/trial
Learn More & Questions?
Find out more about Microsoft Dynamics
CRM
http://crm.dynamics.com
For you!60 day FREE trial, open to all attendees!
http://www.exploredynamicscrm/trial
© 2011 Microsoft Corporation. All rights reserved. Microsoft, Microsoft Dynamics, the Microsoft Dynamics logo, and [list other trademarks] are trademarks of the Microsoft group of companies.
The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market
conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation.
MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.