The Vandaele Machinery sales team uses Microsoft Dynamics CRM as its central work environment for fast access to each client’s contact details and history. Net IT installed the software and ensures continuity of the CRM system by systematically monitoring the team’s require-ments. Microsoft Dynamics CRM helps the sales team work in a structured and methodical way, sharing information with colleagues and constantly staying up-to-date. More effi-cient planning improves contacts with clients. Thanks to CRM, the sales team also works in a more focussed way; they have a clearer view of the tasks and opportunities that need prioritising, which results in better canvassing. Systematic monitoring and reporting helps the sales pro-cess even further. The direct marketing campaigns and quote requests are also processed faster and in a more streamlined way. With the help of Net IT, Vandaele Machinery wants to automate its sales processes further over the coming years.

country: Belgium sector: wholesale (agricultural) plant machinery profile

challenge

tel. +32 (0)9 361 82 33 sales@net-it.be

Microsoft Dynamics CRM

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software&services Business Solutions

Microsoft Dynamics CRM 2011

for more information For more information about the Microsoft products and services described, call +32 (0)2 503 31 13 or visit http://www.microsoft.be/cases. There you will find other companies that use similar applications. For more information about Net IT, call +32 (0)9 361 82 33 or visit www.net-it.be For more information about Vandaele Machinery, visit www.vandaele-machinery.be

Kristof Jansseune