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Critical Incident
Management Planning
Senior Detective Bruce Hurley
Maine Bureau of Motor Vehicles
Office of Investigation
Topics of discussion
• History of the plan
• Development of the plan
• Definition of a Critical Incident
• Management responsibilities
• Notification System
• Management Training
• Employee Training
• Post Incident actions
• FOIA Considerations
Critical Incident Management Plan.
“CIMP”
It’s the Times We Live In Today…
• Terrorist Attacks
• Disgruntled Customers
• Disgruntled/Discharged
Employees
• Domestic Violence Issues
Employees
Where did the idea come from?
• After Columbine, Virginia Tech, Connecticut
Lottery, etc incidents the Office of Investigation
drafted an Employee safety plan and presented it
to the Secretary of State.
• Office of Investigation was charged with
developing and implementing a plan for Motor
Vehicle Employees.
• In 2010 a plan was developed and implemented.
What is the objective?
To produce Critical Incident safety plan to
provide Employees with the tools they need
to SURVIVE a workplace critical incident.
Workplace violence
Active shooter situations
Bomb threats
Chemical attacks
Plan Development
• Identify assets and vulnerabilities within the facility and
surrounding grounds. (Main office and branches).
• Identify employee assets/vulnerabilities.
• Communication system. How to communicate an alert.
• Identify responsibilities for management and
employees.
• Management and employee training. When and how
often?
• Post Incident actions
• Protection of the plan. FOIA requests.
Employees need to be familiar with facility:
Floors they are on
Safe rooms (Confidential markings)
Exits
Exterior FLOOR NUMBERS
West Door East Door
South Door North Door
What is a Critical Incident?
• Situation having the potential for
– Injury or death to employees and public
and/or
– Major disruptions in business activities
THROUGH VIOLENCE
3 Notification Levels
THE THREE LEVELS ARE CODED BY
COLOR AND BY NUMBER
LEVEL ONE
LEVEL TWO
LEVEL THREE
Level One
• Low potential for harm
– For example, unarmed hostile subject
– Verbal threats or intimidation of staffers
– Suspicious packages
Level Two
• Actual acts of violence
– Assault on a person (no weapons)
– Bomb threats
(Unconfirmed/Unreliable)
– Chemical agent (Unknown Origin)
Level Three
• Armed (Potentially violent) person in
the building
• Bomb threat confirmed and/or a high
probability
• Chemical / Explosives confirmed
• This plan is not for
– Fire Alarms
– Medical Emergencies
FIRE
ALARM
AMBULANCE
CALL
The Manual
The Manual Cont.
WHAT IS THE LEVEL OF THE INCIDENT?
LEVEL ONE
UNARMED, HOSTILE SUBJECT IN ISOLATED PUBLIC AREA;
VERBAL
THREATS OR INTIMIDATION; POTENTIAL FOR ESCALATION;
SUSPICIOUS PACKAGES;
[NO CAUSE TO LOCK DOWN THE BUILDING]
LEVEL TWO
ASSAULT IN PROGRESS OR IMMEDIATE ACT OF VIOLENCE;
BOMB OR
CHEMICAL AGENT THREAT
[POSSIBLE LOCK DOWN OR EVACUATION TO SAFE AREA]
LEVEL THREE
ARMED PERSON, CONFIRMED EXPLOSIVE OR CHEMICAL
AGENT
[LOCK DOWN OR GO TO SAFE ROOMS]
The Manual Cont.
LEVEL TWO INCIDENT
MAKE NOTIFICATION
USING THE EMERGENCY ALERT SYSTEM NOTIFY THE
PERSONNEL IN THE AFFECTED AREA
SECONDARY NOTIFICATION TO ALL PERSONNEL IN THE
BUILDING
GO TO
The Manual Cont.
CALL EMERGENCY SERVICES
9-911
GO TO
The Manual Cont.
MY NAME IS [GIVE YOUR NAME]. I AM AT
101 HOSPITAL STREET, THE BUREAU OF
MOTOR VEHICLES. WE HAVE A
[DESCRIBE THE EMERGENCY] IN THE
[PART OF THE BUILDING] AT THIS OFFICE.
• STAY ON THE LINE WITH THE
EMERGENCY DISPATCH
UNTIL THE ARRIVAL OF
POLICE/FIRE.
Critical Incident Notification
(CIMP)
• The second part of the CIMP system is a
notification program loaded on every BMV
desktop computer
• It is installed in every computer system
within the Motor Vehicle main office, all
computers in the Motor Vehicle branch
offices and the Secretary of State’s Office
The Desktop Notification System
• The program runs automatically when the
computer is turned on.
• The program runs in the background of the
computer and it cannot be disabled by the
user.
Notification System
Notification System
Notification System
Notification System
Notification System
Notifications employees may
Receive
• Those affecting only Main Office
• Those affecting all BMV
• Those affecting a particular Branch
The Desktop Notification
• Will open on the employee computer
screen.
• Employee job is to do what it says!
The notification will tell the
employee
• WHAT to do….
• WHERE to go…..
LEVEL 1
ALERT SCREEN
LEVEL 2
ALERT SCREEN
LEVEL 3
ALERT SCREEN
Employee Training
Discussions
• Cover
• Concealment
• Lockdown
• Safe Rooms
• Evacuation
Cover and Concealment
• Cover WILL stop a bullet
• Concealment WON’T stop a bullet
Cover is…
• Anything that cannot be penetrated
by a bullet
• Anything solid that you can get
under or behind
–For example a concrete wall
COVER
Concealment is..
Anything that will hide you!
Under a desk
Restroom
Cubicle area
Janitor closet
… when the time comes, concealment
is always better than being out in the
open!
People in violent situations have saved
their lives by simply hiding
Lesson Learned
• Situations unfold very quickly
• The person who goes into a building with
a gun is not someone you can reason with
• Their goal is to do as much damage as
possible in a short period of time.
Lessons Learned
Studies of many workplace and school
violence incidents showed that the
people who got out of sight did not
become a statistic.
LOCKDOWN
• SECURE ALL PERIMETER DOORS
• PERSONNEL LEAVE WORK
STATIONS
• UTILIZE DESIGNATED SAFE
ROOMS
“ONLY” IF it is safe to do so!
SAFE ROOMS
ROOMS THAT HAVE BEEN
IDENTIFIED AS HAVING
LOCKABLE DOORS THAT CAN BE
SECURED FROM WITHIN
TO DETER AN AGGRESSOR
Safe Rooms
• A room where you can barricade
yourself
• Preferably a locking solid door
• In BMV, most safe designated
rooms have a telephone in them
• Silence cell phones
Push
Button
Lock
Why a Safe Room?
• 21 March 2005 Beltrami County, MN High School
• 17 yr old. killed 10 wounded 7. Pistol and shotgun
of grandfather’s after killing him and girlfriend
• In the school less than 10 minutes
• When cornered by police, he shot himself
• One Teacher stated the “he tried to come into the
classroom, the door was locked, so he moved on”
Why lock doors?
• 16 April 2007 college in Blacksburg VA
• 23 yr old male killed 32..two handguns…a .22 cal
and a 9MM
• Stalking female students, treated for mental
disorders
• Two hours after the first shooting entered a
building a chained the doors closed and continued
to shoot students and faculty.
• Fired a total of 174 rounds.
• Students barricaded a door, gunman attempted
entry, did not enter, shot through the door no
entry, then left.
Once you are in a Safe Room
• STAY THERE!
– Until a RECOGNIZED authority tells
you otherwise
• CALL 911
In the SAFE ROOM
• Put whatever is available in front of
the door
– Desks
– Furniture
– Chairs
– File Cabinets
THEN…
• STAY AWAY FROM THE SIGHT
LINE OF THE DOOR
• MAKE YOURSELF AS SMALL A
TARGET AS YOU CAN
What is the Sight Line?
WHERE you are in the room is critical…
DOOR
SIGHT LINES
SAFEST
ZONE
EVACUATION
• DIRECTING ALL PERSONNEL
TO LEAVE THE BUILDING:
– BY THE CLOSEST EXITS
– BY EXITS that are designated IN
THE MESSAGE BASED ON THE
EXISTING THREAT LOCATION
During an evacuation
• DO NOT go to a designated area
near the building
• DO NOT take your vehicle
• GO QUICKLY and as far as
possible
Evacuation Distances
When leaving the building
• If you meet a police officer or other
emergency personnel
– Do exactly what emergency personnel
tells you to do.
– Hands up, clear the area
– Command Post
Customers
• Assist the customers in going to safe
rooms or evacuating
“ONLY” When you can do so without
putting you or other employees in
danger.
Escape
• Always be aware of escape routes
– Pre-plan for emergency
• Notify BMV
management of your
status as soon as possible once you
are in a safe place
Post Incident
• Convene the Critical Incident Management
Team
• Delegate point(s) of contact for Law
enforcement, maintenance, personnel, etc.
• Plan the continuation of business
• Media issues/Public Information
• Personnel issues Workers Comp, EAP, etc.
• Building security/damage
Freedom of Information Act
This material is considered to be
Confidential
and should not be discussed with
anyone outside the workplace.
Freedom Of Information FOIA
• Check with state lawmakers in making
the plan exempt from FOIA
• It is an Employee safety issue
CIMP
Open
Discussion