Crisis ManagementMANAGER

COMPETENCYLEVEL

COMPETENCY WHICH LEVEL SHOULD I BE STARTINGMY CRISIS MANAGEMENT TRAINING?

CM-200

CM-300

CM-400

CM-5000

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• I am new to Crisis Management (CM)• I just need basic knowledge about the subject of Crisis Management.

• I am new to CM and I have been asked to be part of the CM Planning team within my organization.

• I have some knowledge about CM, but would like to have more practical hands-on training in implementing my enterprise-wide CM plan.

• I have been tasked to spearhead and manage the enterprise-wide CM programme.

• I would like to have in-depth knowledge of CM.

• I am a seasoned CM or BCM practitioner and would like to acquire the CMCE certification in recognition of my knowledge in CM and experience.

Crisis Management MANAGER CM-400

2

Express Track

CM-5000

Conventional 2-phase Track

CM-300 CM-400

COurse DESCRiPTION

TARGET AUDIENCE

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Crisis Management MANAGER CM-400

BCM INSTITUTE GLOBALBODY OF KNOWLEDGE

Appointed team leader of Crisis Management Planning team, team member of the Crisis Management, Emergency Management or Incident Management team.Appoint team leader of Command Centre Operations team or Emergency Operations Centre Team.CM or BC Managers, Organization BCM Coordinators and Practitioners tasked to drive large and complex corporate level CM programmes will reap maximum benefits from the concepts and practices.

The CM-400: Crisis Management Manager is an advanced level of Crisis Management (CM) course that is primarily designed and developed to instil detailed concepts and knowledge in CM/BCM practitioners, which will enable the individual to drive CM programmes and projects for the entire organisation. This course is structured to develop and train Organization BCM Coordinator, CM/BC mangers, planners, and project managers. On completion of the course, participants will be able to acquire the skills and understanding to be able to drive complex CM programs and projects for the entire organization.

Identify possible threats that may disrupt the organisation.Strengthen organisational resiliency to counter major incidents and disaster. Develop crisis management strategies.Develop and implement comprehensive CM plans.Create and develop CM awareness and training programme. Conduct exercises and tests.Implement CM audit and assessment programmes to ensure CM plan effectiveness.Drive organisation-wide CM program.Ensure effective program management on an on-going basis.

This course will provide participants with the concept and knowledge, which will enable them to:

COURSE OBJECTIVE

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Crisis Management MANAGER CM-400

This is a 2 day advanced course with a CMCE examination on the following day, upon successful completion of the course.

The CMCE examination consists of 150 Multiple Choice Questions (MCQ) electronic based examinations. The examination which lasts for 3.5 hours would need candidates to achieve a 75% passing grade.

Completed CM-300 Crisis Management Implementer course. At least 3-year of CM or BCM or IT DRP experience.

PRE-REQUISITE

COUrSE DURATION

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Crisis Management MANAGER CM-400

cm-400DAY 1Establish Crisis Management Team • Identify roles, responsibilities, structure and composition of CM Team • Understand crisis versus incident

Manage Crisis Flow of Event (Pre-crisis) • Understand the phases and activities of the pre- crisis stage • Develop crisis code, notification and escalation process

Manage Crisis Flow of Event (During Crisis) • Understand the phases and activities of the during crisis stage • Walkthrough the activities occurring during a crisis • Understand critical timeline when managing a crisis

Manage Crisis Flow of Event (Post Crisis) • Understand the phases and activities of the post crisis stage • Identify the flow of event executed post crisis • Relate content to ISO 22300 Societal Security - Guidelines for Incident Preparedness and Operational Continuity Management

Setup Command Centre Operations • Understand Command Centre terminology, concept and operations • Appreciate strategic and tactical roles during crisis. • Relate content to ISO 22320 Societal Security - Emergency Management - Requirements for Command and Control Management.

Execute Crisis Communication • Understand crisis communication concept and terminology • Identify stakeholders and methods to communicate with them • Apply the media management techniques

Manage Crisis Leadership • Identify the key characteristics of crisis leadership • Determine the key principles in leading a crisis

Maintain Training and Awareness • Identify competencies for CM professionals • Develop training needs and schedule

COURSE CONTENT

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Crisis Management MANAGER CM-400

CM-400

CM-400CM Manager

CM-2050Crisis Simulation

Handbook

Crisis ManagementCertified Expert (CMCE)

A Manager’sGuide to CM (LITE)

Dictionary4th Edition

SupplementaryBooks

COURSE CONTENT (CASE STUDY AND GROUP EXERCISE)

COURSEwarE and description

Conduct Advanced Exercising and Testing • Categorize basic and advanced level tests • Implement notification test and tabletop exercises • Execute CM team level exercises • Develop test plan, scenario and evaluation criteria • Identify advanced level tests and exercises • Prepare and develop a crisis simulation exercise

MANAGE MANAGE

DAY 2

Day

Handbook

CompetencyLevel

1 2 3

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Crisis Management MANAGER CM-400

The globally recognized Crisis Management Certified Expert (CMCE) certification is designed to instill pertinent concepts and knowledge in CM practitioners Certified professional would be able them to drive organizational-wide CM programs, develop CM strategies, develop and implement comprehensive CM plans and implement CM awareness and training programs. They will also be able to conduct exercises and tests and implement CM audit and assessment programs to ensure CM plan effectiveness. This certification is most suited for CM/BC managers, planners and project managers.

CMCE applicants are required to complete and pass the qualifying CMCE examination attached to the CM-400: Crisis Management Manager or CM-5000 Crisis Management Expert Implementer course.

The qualifying CMCE examination done on the last day of a CM-400 or a CM-5000 course is a half day 150 Multiple Choice Questions (MCQ) electronic based examination. The examination which lasts for 3.5 hours would need candidates to achieve a 75% passing grade.

QUALIFYING FOR CERTIFICATION

PRE-REQUISITE COURSE

QUALIFYING EXAMINATION

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Crisis Management MANAGER CM-400

Applicants who would like to apply for the CMCE certification needs to furnish BCM Institute with the CMCE certification application fees of SGD150.This can be paid via Paypal, AMEX, Cheque (drawn from a Singapore bank), Telegraphic Transfer, Bank Transfer or Cash.

Once BCM Institute Certification Department has ascertain that they have received the complete CMCE application form and processing fees, application would be sent to an independent review board that would assess the applicants’ eligibility for the certification applied for. The process may take about 4 – 8 weeks before an applicant is awarded the relevant certification.

APPLICATION PROCESSING FEES

APPLICATION PROCESS

CMCE applicants should have at least 3 years of Crisis Management (CM) or Business Continuity (BC) professional experience. They should be able to demonstrate this experience via an application form that would allow them to showcase at least 5 of the BCM BoK.

The experience should be backed by 2 referees that should be the applicant’s colleagues (not subordinate), clients or superiors.

Candidates who lack the pre requisite 3 years’ experience may opt to apply for a specialist certification (CMCS) or planner certification (CMCP).

RELEVANT EXPERIENCE

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Crisis Management MANAGER CM-400

YOUR INVEstMENt

CONTACT US

sales.sg@bcm-institute.org

www.bcm-institute.org

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Course Code CM-400Duration 2.5 days (Inclusive of 3.5 hours examination) Course Duration: 2 days Exam Duration : 3.5 hours Course Fee SGD 2,200

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Crisis Management MANAGER CM-400