Kuala Lumpur26-30 September 2011

A joint initiative by IFC and Bank Negara Malaysia

CREDIT REPORTINGAND RISK MANAGEMENT TRAINING

IFC Advisory Services

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Fostering the development of full information sharing and private credit bureaus in emerging markets is one of the fastest and most successful ways to facilitate the extension of credit to previously underserved segments of the population, in particular micro / small businesses and low income consumers. As financial intermediaries move from large corporate lending to retail and SME lending, the adequacy of the financial infrastructure becomes an essential prerequisite for successful growth. Empirical research1 has shown that credit bureaus are critical to the expansion of credit, that the availability and use of credit bureau reports in credit decisions increase the quality of credit decisions, lowers operation costs, and provide significant risk mitigation by minimizing default rates and fraud. Furthermore, credit bureaus are a crucial building block that will allow for greater access to financing for both individuals and small businesses, as better credit information enables the application of modern financial technologies to credit decisions for these market segments.

Research carried out by the World Bank has further confirmed that private credit bureaus are positively correlated with deeper credit markets. To this end, the development of private credit bureaus strengthens the financial sectors in the target countries and contributes to sustainable economic growth. The wave of consumer loan crises in developing regions like Latin America (Mexico, Colombia, Ecuador, Bolivia, etc) and Asia (Hong Kong, Korea, etc.) have further underlined the systemic risks associated with rapid growth of retail finance in the absence of solid credit bureaus. In fact, the establishment of effective and complete credit reporting

systems helps the credit industry to improve the traditional underwriting methodologies, thus increasing credit penetration and access, avoiding over-indebtedness, reducing bad debt, operational costs and time (see figure) as well as supporting the banking regulators’ primary function of supervising the credit systems.

1 Michael Staten, among others published as “The Value of Comprehensive Credit Reports: Lessons from the U.S. Experience” in “Making Small Business Lending Profitable – Proceedings from the Global Conference on Credit Scoring”, IFC, Washington DC 2001, to be found at http://www.worldbank.org/wbi/banking/creditscoring/proceedings.html

Retail, Micro and

Small business market

Large Co’s and

“A” Clients

Well-served

Under-served

1. BACKGROUND

010203040506070

Processing Time Processing cost Default Rates

Decrease of 25% or more if credit bureau information is used

No change with or without credit bureau information

Source: WB survey of banks in 22 countries

Survey of Banks: Benefits of Credit History Information(% of banks)

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Therefore, in order to raise awareness on a subject that is becoming increasingly important for developing and transitioning markets, and that has a strong cultural and operational impact on the whole credit industry, the International Finance Corporation (IFC) and Bank Negara Malaysia (BNM) annually organize a five-day Credit Reporting and Retail Risk Management Training in Kuala Lumpur which is open to the participation of international banking regulators, policy makers, donors, lenders’ associations and local credit bureau start-ups.

The training aims at:1. Offering a detailed overview of the credit reporting industry (synergy with collateral

registries, systems development, risk management strategies, new technologies, etc.) as well as advanced risk management techniques (e.g. credit scoring).

2. Illustrating the benefits that these sophisticated tools and technologies can bring not only to the credit industry but also to borrowers and the economy in general.

3. Offering the participants (divided into working groups) the possibility to put into practice, through a series of exercise and workshops conducted by the trainers, the theories and knowledge acquired from the training.

The 3rd annual training (including 22 training sessions, and 7 workshops, 3 case studies & educational movie) will be held on 26 – 30 September 2011 at Sasana Kijang, BNM’s new state of the art training facility in Kuala Lumpur, with the participation of experienced trainers and cosmopolitan audience/ trainees coming from many different countries representing major continents and regions.

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� GROUPS: The trainees will be divided into groups from day one, and at the end of most of the sessions, the groups will be requested to work on practical exercises aimed at putting into practice the notional concepts exposed and detailed by the trainers.

� OBJECTIVES: - Offer a crash course on credit reporting and retail risk management- Perform a complete 360 degrees review of, and induction to, modern credit risk

assessment tools and technologies in the retail sector.- Illustrate, through the sessions led by specialist international trainers, of the best

international practices, experiences, success cases and benefits of modern retail risk management techniques.

- Allow participants to build a basic risk management culture on issues and solutions inherent to all the phases of the credit cycle (from pre-scoring to collections).

- Allow trainees to put into practice the theories through hands-on sessions- Transfer know-how, experience, and foster cross-fertilization through group

workshops.- Highlight the benefits of financial infrastructure building for lenders, borrowers,

and a country’s economy.- Highlight roles, responsibilities, duties, operational parameters for regulators and

private credit bureaus.- Foster the building of a community of practice that allows for sharing of

experiences and lessons in the domain of risk management, and increasing cross-fertilization and harmonization in an industry sector that is very specialized.

� AUDIENCE/TRAINEES: - 100 trainees by invitation only representing central banks, banking supervisors,

lenders’ associations, donors, microfinance Institutions and private credit bureaus from developing countries.

2. TRAINING AND OBJECTIVES

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DAY 1 | CREDIT REpORTING MONDAY | 26 SEpTEMBER 2011 | ChAIRED BY: MS. MARIA pINCETICh

08:00 – 09:00 Registration at Conference hall 1, Sasana Kijang

09:00 – 09:15 Welcome and opening remarksMs. Jessica Chew Cheng Lian, Assistant Governor, Bank Negara Malaysia

09:15 – 09:30 Group photo

09:30 – 10:00 Coffee break

10:00 – 10:45 Session 1Introduction to credit reporting: Overview and current status

› The issue: Financial inclusion and access worldwide › International status of credit reporting › Doing Business Report 2011 overview › Basic concepts of effective credit reporting and benefits

Trainer: Mr. Bassim Sharafeldin (IFC)

10:45 – 11:45 Session 2Trends in global credit reporting

› How is information-sharing changing › The need for Global Standards › The G20 SME finance initiative › Key recommendations › Implications for the future of credit reporting

Trainer: Mr. Tony Lythgoe (IFC)

11:45 – 12:45 Session 3Linking credit reporting and collateral registries

› Efficient financial infrastructure, including both credit reporting and collateral regimes, reduces information asymmetry and has a strong impact in increasing access to credit in particular for SMEs.

Trainer: Mr. Alejandro S. Alvarez de la Campa (World Bank)

13:00 – 14:00 Lunch

14:15 – 15:15 Session 4 Shareholding, management, governance of private Credit BureausTrainer: Mr Fabrizio Fraboni (IFC)

15:15 – 15:45 Coffee break

3. pROGRAMME AGENDA

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15:45 – 16:45 Session 5 Small markets: Identical needs but different solutions, with smart gains and quick wins.

› How to establish effective credit reporting systems in micro-small markets

Trainers: Mr. Hakon Stefansson and Mr. Paul Randall (Creditinfo International)

16:45 – 17:15 Wrap-up for the day and Q&A Mrs. Maria Pincetich (IFC)

19:45 – 21:00 Welcome Dinner - Lanai Kijang

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DAY 2 | CREDIT REpORTING TUESDAY | 27 SEpTEMBER 2011 | ChAIRED BY: MR. ULI ZEISLUfT

09:00 – 10:30 Session 6Developing your own pCB? A few tips…

› Development phases, basic technical concepts/issues › Technology for Core Credit Bureau Activities › Recommended HW/SW configuration › Telecommunications › Data security and integrity › RFI/RFP: How to prepare it › Steps to select the “good” vendor › The technical and financial proposals › Tips for an effective RFP

Group workshop : Critical review and analysis of a Rfp provided by the trainersTrainer: Mr Peter Sheerin and Mr Colin Raymond (IFC)

10:30 – 11:00 Cofee Break

11:00 – 12:15 Session 7private credit bureau (pCB) development: how to budget; needs and issues to considerGroup workshop : Groups will calculate the approximate development budget for a new pCB and draft a 5 year Business plan based on the guidelines given by the trainer.Trainers: Mr. Miguel Llenas and Mr Adrian Pillay (D&B)

12:15 – 13:15 Session 8Microfinance institutions (MfI) and credit reporting:

› How to support MFI and smaller lenders to overcome the technological divide and participate proficiently in credit reporting schemes.

Case studyTrainer: Mr Elio Vitucci and Ms. Galina Ho (Experian Micro Analytics)

13:30 – 14:30 Lunch

14:45 – 17:00 Session 9MOVIE ShOW

› The real reasons for the BIG 2007-2009 crisis? What did really happen? The role of de-regulation, collateral, lenders and regulators? Why we need to rely more on credit reporting and effective credit assessment technologies and less on collateral

17:00 – 17:30 Wrap-up for the day and Q&A Mr Uli Zeisluft (IFC)

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DAY 3 | hOW TO USE CREDIT REpORTING / DATA WEDNESDAY | 28 SEpTEMBER 2011 | ChAIRED BY: MR. TONY LYThGOE

09:00 – 10:00 Session 101) Data utilization for credit underwriting

› The contents of a credit report › The factors determining risk › How to read a credit report

Group workshop : The trainer will show different credit reports and ask groups to read, discuss, and decide which client shows the highest risk.Trainer: Mr. Oscar Madeddu (IFC)

10:00 – 10:30 Coffee break

10:30 – 11:30 Session 112) Data utilization for supervision: The case of Malaysia, how CCRIS

supports BNM’s institutional tasks › Financial data compiled by BNM › Financial data used by banking supervision and implementation of

Basel IITrainers: Mr. Toh Hock Chai and and Mr. See Thuan Eu (BNM)

11:30 – 12:45 Session 123) Data utilization for microfinance

› Is it the same as for banks or are the issues different? › Different services and different pricing, why? › How to involve MFIs to share data › Main issues › Case studies and learned lessons

Group workshop : After the presentation trainers will ask groups to work on an action plan to persuade MfIs to share data with a pCB. What incentives, services, support is required, what are the frequent issues and how to overcome them.Trainer: Mr Javier Vaca (RFR – Ecuador) and Mr. Mauricio Zambrana (Infocred - Bolivia)

13:00 – 14:00 Lunch

14:15 – 15:15 Session 13A new role for banking regulators: Supervising private Credit Bureaus

› Why regulators should supervise and not replace PCB › How to invent the role of PCB supervisor › What tools are necessary › How supervision is performed › Results and learned lessons

Trainer: Mr. Anas El Ouazzani Chahdi, (Bank Al-Maghrib)

15:15 – 15:30 Wrap-up for the day and Q&A Mr Tony Lythgoe (IFC)

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DAY 4 | pRE-SCORING / SCORING / LOAN ORIGINATION SYSTEM ThURSDAY | 29 SEpTEMBER 2011 | ChAIRED BY: MS. ANASTASSIYA MARINA

09:00 – 10:15 Session 14Geo-segmentation / profiling / pre-scoring:

› Harnessing marketing data and tools to target new profitable retail customers

Group workshop : Opening a bank’s branch – what to consider, tools to utilize, necessary data, strategy applied and resultsTrainers: Mr. Sanjeev Satija and Mr. Ben Gaff (Experian)

10:15 – 10:45 Coffee break

10:45 – 12:00 Session 15 from application to attrition: Credit scoring facts and fallacies

› What is credit scoring? How it is developed? What are the benefits? › What are the typologies? And the differences? › How is a scorecard composed? › What is the score distribution? How to use scoring? › Scoring strategies and monitoring › How to operate a successful retail credit environment

(bureau scores + decision systems + loan origination system)Group workshop: The trainer will describe a changed environment (e.g. mortgage crisis) show a seriously deteriorated portfolio and ask the groups to identify the causes.Trainer: Ms. Maria Pincetich and Mr. Uli Zeisluft (IFC)

12:00 – 13:15 Session 16Introducing credit bureau scoring in a new market: how to be successful from the beginning.

› The GLocal Philosophy vs Statistical Modelling › How to manage the market evolution › When to move from a start-up to a bespoken solution

Group workshop : Trainer will introduce a case study. Groups will be asked to decide / motivate the approach.Trainer: Mr. Aldo Bruschi (CRIF)

13:30 – 14:30 Lunch

14:45 – 15:30 Session 17Scoring for Microfinance:

› Differences with consumer credit and products. How to use it. Results and next steps.

Trainer: Ms. Vitalie Bumacov (LISIM)

15:30 – 16:00 Coffee break

16:00 – 17:00 Session 18Other credit reporting value added services (anti-fraud systems, alerts, tracing, previous searches, etc).Trainer: Mr. Henry Kim & Mr. Fernando Lopez (Trans Union)

17:00 – 17:30 Wrap-up for the day and Q&AMs. Anastassiya Marina (IFC)

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DAY 5 | NEW RELATED TEChNOLOGIES AND TRENDS fOR A NEAR fUTUREfRIDAY | 30 SEpTEMBER 2011

08:45 – 09:30 Session 19Different models for different needs: Off shoring vs. residential database.

› Economies of scale, savings, quality, time to market, legal issues. When it is advisable to opt for an off-shoring model

Case study: The trainers will show two development budgets (off-shoring vs. residential) for the same project and identify for the trainees differences in savings. Trainer: Mr. Vincenzo Resta & Mr. Lamberto Barbieri (CRIF)

09:30 – 10:15 Session 20Alternative data and the Global financial crisis

› How the reporting of non-financial payment data and other non-financial information to credit bureaus can enable better risk assessment and, more importantly, expand financial access to the credit underserved. We will explore data providers’ incentives and regulatory issues associated with expanding credit reporting to include non-financial information

Trainer: Dr. Robin Varghese (PERC)

10:15 – 10:45 Coffee break

10:45 – 11:30 Session 21how important it is to build a credit history for the informal sector and the role of alternative data

› The Catch-22 situation: credit is necessary to build a credit history; but without a credit history no credit is granted. Are there any recent, effective solutions?

Case study : The Water ScoreTrainer: Mr. Vincenzo Resta and Mr. Lamberto Barbieri (CRIF)

11:30 – 12.15 Session 22What is biometrics? how does it work?

› Managing Systemic Risk by using biometrics to operate credit reporting

Case study : The Uganda case study of how multiple borrowing has been truly exposed and can be better controlled through proper identification of borrowers at the credit bureau, with recent updates on the status.Trainer: Mr. Mike Malan (Compuscan)

12:15 – 12:30 Thank you and closing

12:15 Lunch

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BASSIM ShARAfELDIN, International Finance Corporation

Bassim is the IFC Credit Bureau Program Officer for the Middle East and North Africa region (MENA). Through his position, he is responsible for managing IFC credit bureau projects in the MENA region including projects to improve legal/regulatory frameworks, establish/improve credit bureaus, and raise awareness and build the capacity of involved stakeholders. He is also responsible for designing and developing credit reporting engagements in coordination with governments and private credit bureaus, and also developing partnerships with regional stakeholders with an objective to enhance and advance the credit reporting industry in the MENA region.a Bassim holds an MBA from INSEAD, France, a BA in Economics from the American University in Cairo, and a LLB Law degree from Cairo University.

4. SpEAKERS pROfILES

TONY LYThGOE, International Finance Corporation

Tony began his career in the financial services industry as a lending officer within a leading UK high street bank, then moving to a major international bank with roles as a senior credit officer and retail portfolio manager. He began his involvement with credit bureaus in 1992 when he moved to CCN (now Experian) as a credit scoring consultant specializing in bureau scores and application processing / strategy management. Tony joined IFC in 2002, initially as a short-term consultant, providing domain expertise in credit risk management, credit bureaus and SME banking. Tony now heads the IFC’s Financial Infrastructure department, incorporating the global Credit Bureau Program and Collateral Registries. He manages a team 6 senior specialists operating in more than 60 countries and is a member of the global Standard Setting Committee on credit reporting.

pETER ShEERIN, International Finance Corporation

Peter was appointed as IFC Credit Bureau and Risk Management Advisor in December 2005. Since assuming this role, he has been actively engaged in various credit bureau projects. He is also currently involved with the development of interaction between secured transactions registries and credit bureaus. Prior to joining IFC, his professional experience included working for one of the leading international credit bureau and decision solutions companies, Baycorp Advantage Limited. As part of that role, he was responsible to oversee the development, delivery and implementation of Baycorp Advantages international deployment of credit bureau in Singapore, Malaysia, Fiji and the Kingdom of Saudi Arabia.

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COLIN RAYMOND, International Finance Corporation

Colin is the IFC Credit Bureau and Risk Management Advisor for East Asia and South Asia since 2006. He has been in the credit information industry for more than 26 years, a large part of that time with Trans Union Advantage (TUA) and Veda Advantage (Australia) where he held a number of senior positions. Prior to joining the Advantage Group in 1993, Colin was employed in the financial and banking sector with Australia’s two largest banks, National Australia Bank and Commonwealth Bank, contributing to IT & business strategy formulation. At TUA, Colin was the Chief Operating Officer, responsible for the international credit bureau activities in relation to business development, project deliveries and customer support. In this role, Colin was involved in the assessment and development of credit bureaus in the Asia Pacific region. He holds a Master of Business Administration and a Bachelor of Science (majoring in Computer Science).

fABRIZIO fRABONI, International Finance Corporation

Fabrizio began working in the financial market sector in Chicago at Trans Union Corporation, a leading US credit bureau. As manager of the International Division, he helped established the first credit bureau in Mexico. In 1992, he moved to Europe as the Director of the representative office for Trans Union Southern Europe to promote credit information services in Italy, Spain, Portugal and Turkey. In 1995, he became Director of credit bureau in Italy, a joint venture between Trans Union and Fair Isaac. In 1998, Fabrizio joined CRIF Spa, the major Italian credit bureau as Director of Strategic Planning and International Operations. In his capacity as General Manger and later on Managing Director, he created and managed several other credit bureaus in the Czech Republic , Russia, Slovak Republic and the United Kingdom. He also served as Board Member and Chairman of the Board in the International Operations of the CRIF group of companies.

ANASTASSIYA MARINA, International Finance Corporation

Anastassiya is the Project Manager of the IFC Azerbaijan-Central Asia Financial Markets Infrastructure Advisory Services Project (ACAFI). Anastassiya has over 12 years of experience in financial consulting and project management services in Eastern Europe and Central Asia (ECA) and East Asia. In the last 3 years with IFC, Anastassiya has been leading IFC regional advisory teams focusing on developing and strengthening credit information sharing and leasing practices and systems in ECA. Anastassiya holds Masters of Science in Financial Engineering and Master of Arts in Economics from the University of Michigan, USA.

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OSCAR MADEDDU, International Finance Corporation

Oscar is an IFC’s specialist, providing technical assistance to the MENA and Sub Saharan Africa markets to improve retail risk management techniques and establish information sharing infrastructure, after being responsible for the same projects in the LAC region from 2004 to 2008. Oscar has supported credit reporting projects of various complexities in 12 Latin American countries, and is now working with 12 country projects. Oscar studied in Italy, at the Technical Institute for Commerce and Finance and at the Faculty of Modern Foreign Languages of the University of Genova.

ULI ZEISLUfT, International Finance Corporation

Uli joined IFC’s Access to Finance Advisory unit as Principal Financial Specialist in Nairobi in 2009. Prior to joining IFC, Uli was a Director within Fair Isaac’s Global Scoring Solutions Business Unit. In that capacity he was based in Singapore for 4 years where his primary responsibilities revolved around building Fair Isaac’s FICO Scoring presence by establishing and managing credit bureau alliance partnerships as well as overseeing the market development for credit bureau based products and services. Uli started with Fair Isaac in 1992 where he had held a number of positions related to the development and marketing of credit bureau-based products and services including strategy consulting across the product lifecycle in a variety of international markets. Uli holds a graduate degree in Economics from the University of Hannover, Germany.

MARIA GOODMAN pINCETICh, International Finance Corporation

Maria is the Credit Bureau Advisor for Latin America and the Caribbean in the Global Credit Bureau Program with IFC. She is managing the Caribbean Credit Bureau Project which is a 5 year project funded by the Canadian International Development Agency to establish credit bureaus in the English Speaking Caribbean. Prior to joining IFC, she held several senior management positions at Trans Union. She has facilitated multi-country deployments integrating new processes to deliver speed, efficiency and accuracy in new product opportunities for global clients. Maria holds a Bachelors degree in Economics from California State University and a Masters in International Management from Thunderbird.

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pAUL RANDALL, Creditinfo International

Paul has worked for three credit grantors and three credit bureaus, advising banks on risk management and being involved with the implementation of 100s of scorecards. In 2007, he joined Creditinfo Group and became the General Manager of the Creditinfo Decision in the risk management and consultancy group. He has worked with each of the credit bureau in the group by advising on risk management practice and implemented the Creditinfo Predictor, the group’s wide brand for the bureau score. Paul graduated from the University of Manchester in 1986 and started his career as a Mathematician in risk management in 1986.

hAKON STEfANSSON, Creditinfo International

Hakon is a Senior Manager and is currently responsible for business development and credit bureau expansion. He is also the chairman of the board in Creditinfo Georgia and the CEO of Creditinfo Iceland. Hakon joined Creditinfo in 2006 and became the General Manager of the Icelandic Credit Bureau, Creditinfo Iceland. In 2008 he became the Regional Manager of Creditinfo‘s operation in North and Central Europe. Hakon graduated from University of Iceland in 1999 as a cand.jur and started his career as a solicitor in Iceland.

ALEJANDRO S. ALVAREZ DE LA CAMpA, World Bank

Alejandro is the Program Manager for IFC’s Global Secured Transactions and Collateral Registries advisory product. Prior to this, he held other positions in IFC, namely in the Small and Medium Enterprise Department and in the Foreign Investment Advisory Service (FIAS), where he worked on access to finance for SMEs and business environment issues in different regions, including Africa, Asia, Latin America and the Caribbean, the Middle East and Southeast Europe. Alejandro is also an adjunct Professor of Law at American University in Washington D.C. He obtained his J.D. from the University of Seville (Spain) and is completing a Ph.D in Economics from UNED (Spain). Prior to joining IFC, he worked in the financial consulting services in Spain.

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ELIO VITUCCI, Experian Microanalytics

Elio is Managing Director of Experian MicroAnalytics. He has over 15 years expertise in the financial services and MNO sectors, with core competence in building and managing global reach organizations offering value generating services in both emerging and established economies. Experian MicroAnalytics is an organization dedicated to supporting the development of the financial services sector in emerging economies. With a focus on enabling financial inclusion through alternative low cost – wide reaching banking models, Experian MicroAnalytics offers specialized credit risk and value management services that combine data intelligence, predictive analytics, sophisticated software applications and consulting services.

GALINA hO, Experian Microanalytics

Galina is the Managing Director of Credit Services for Experian Asia Pacific with responsibility for leading the growth of consumer and commercial bureau businesses. Galina has worked across the Asia Pacific region and possesses more than 10 years of experience in the credit bureau industry. Prior to joining Experian, she has worked for Trans Union and was the Senior Director responsible for business development across East Asia and also served as the General Manager of China for Trans Union. Galina holds the Certificate of Accountancy of Canada and holds Masters of Business Administration and Masters Degree in Information Management.

ADRIAN pILLAY, Dun & Bradstreet

Adrian has been involved in the consulting and financial services industries for the last 11 years. He started his career in the Credit Bureau domain with Trans Union Africa and later joined D&B in 2008 as Project Manager. Adrian has been involved in various projects, primarily focusing on business development and consulting for private credit bureaus. Currently, he is involved in the establishment of D&B Credit Bureau Limited in Ghana as Interim General Manager. He studied his Commerce Degree in South Africa with a specialisation in Information Systems.

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MIGUEL LLENAS, Dun & Bradstreet

Miguel has been devoted to a 25-years successful career in credit bureaus, banking, microfinance, trade and e-commerce. During this time, he has been deeply involved in developing credit bureaus worldwide. During his stint at D&B South Asia Middle East Ltd, Miguel is responsible for the credit bureau business in the Middle East, Africa and South Asia. These tasks have been successfully accomplished under his career as a Senior Credit Bureau Advisor for IFC, World Bank and USAID. He holds a Business Administration Degree with a major in Banking and Masters Degrees in Marketing, International Business and International Relations from various universities. He also holds an especial training in E-Commerce and E-Business at Stanford University in Palo Alto, California.

TOh hOCK ChAI, Bank Negara Malaysia

Toh is currently the Director of the Statistical Services Department in Bank Negara Malaysia. He is responsible for the compilation and dissemination of all statistical data, covering financial, payments, monetary and economic statistics, to the internal and external stakeholders for surveillance, analysis, research, decision making and policy formulation. Prior to this, he was attached with the Economics Department, and involved in conducting surveillance, analysis, research and forecasting of the external sector of the economy. Toh has also worked in the Foreign Exchange Administration Department during the early part of his career in the Bank. Toh holds a Master’s degree in Applied Statistics from the University of Malaya.

SEE ThUAN EU, Bank Negara Malaysia

Thuan Eu is an Associate Risk Specialist in the Credit Risk Specialised Unit in Bank Negara Malaysia where his main duties include complex supervisory assignments, conducting stress tests, validation of credit risk models and horizontal surveillance of credit risk in the financial industry. Thuan Eu started his career with PricewaterhouseCoopers. In 2001, he joined BNM and was a relationship manager in charge of foreign banking institutions. He was later assigned to the Basel II project team which was responsible for the implementation of Basel II in Malaysia. Thuan Eu holds a BA in Accounting and Finance from the University of Sheffield, UK and is a member of the Association of Chartered Certified Accountants (ACCA) and Malaysian Institute of Accountants (MIA). He has just recently completed his MSc Banking and Finance from City University, London.

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ANTONIO JAVIER VACA ESpIN, Red Financiera Rural (Ecuador)

Javier is the Chief Executive of Red Financiera Rural (RFR), Ecuador. He is responsible for strategic and operational planning, budget and financial control. He is also in charge of designing and implementing technical assistance programmes for various financial institutions. Programmes conducted include product design and marketing, market research, product costing and internal control. Prior to joining RFR, he was a General Manager at Cooperativa de ahorro y crédito CODESARROLLO and Chief Executive’s Economic Advisor for the Ecuadorian Fund Populorum Progressio. He has a Masters in Business Administration from CEAS Cambridge International University, Ecuador and Bachelor Degree in Economics from the Pontificia Universidad Católica del Ecuador, Quito, Ecuador and International Diploma in Micro Enterprise Finance: Management and Design from the University of Reading, United Kingdom.

MIKE MALAN, Compuscan

Mike has spent the last fifteen years in the Credit Information Industry, working as a senior specialist in commercial and consumer credit bureaus where he has had the opportunity to develop insight and knowledge into how information, when used intelligently can reduce credit and fraud risk. In 2007, Mike took up the challenge to drive Compuscan’s credit bureau offerings and biometric identity systems into East Africa and he is actively involved in doing so across the region. Mike holds a Masters in Business Administration.

MAURICIO ZAMBRANA, Infocred (Bolivia)

Mauricio is the CEO of INFOCRED BIC S.A., a credit bureau specialising in microfinance in Bolivia. He has a wide experience as a consultant in the field of credit bureaus, having worked with Pakistan Microfinance Network, Instituto Nacional de Cooperativismo (Paraguay), Ministry of Economy of Guatemala, and the DGRV, Oaxaca, Mexico. He has also participated as speaker in many conferences and international seminars.

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ROBIN VARGhESE ph.D, Policy and Economic Research Council (PERC)

Robin is a founding member, Senior Fellow and Vice President of International Operations of the Policy and Economic Research Council. He has worked extensively on issues of information privacy and security, data quality, credit reporting and credit reporting reform in the United States and abroad, focusing especially on the use of information for financial inclusion. At PERC, he has helped design an execute studies that show how and to what extent non-financial data can be used to expand access to mainstream credit by the underserved. Robin’s core responsibilities include the design of the development of methodology for PERC’s studies. He received his Ph.D. in Political Science from the Columbia University.

SANJEEV SATIJA, Experian

Sanjeev has over 17 years experience in the consumer credit and collections industry in Asia. Sanjeev recently joined Experian in Asia Pacific bringing rich experience of portfolio management and collections strategy. Sanjeev has worked with multiple countries in Asia on collections treatment, risk mitigation and debt sale. Sanjeev started his career in India with Citibank as Collections Manager and developed expertise in early collections and late collections strategies. He later served as Senior Regional Credit Specialist at Citibank Asia Pacific. Sanjeev holds Bachelor of Engineering from Birla Vishwakarma Mahavidyalaya, India and Masters in Business Administration from Symbiosis Institute of Business Management, India.

BEN GAff, Experian

Ben has 15 years experience in a number of industry verticals including financial services, entertainment media, telecommunications and retail in the UK and in Asia Pacific. As an experienced customer intelligence expert he has worked in both line and consulting roles with many large organisations in consumer service markets to develop deep and actionable customer insights to transform their business performance. Ben’s extensive commercial experience is supported by a BA (Hons) Degree in Economics and History from Cambridge University and a wide range of business and technical training.

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VITALIE BUMACOV, LISIM

Vitalie works as credit scoring consultant in LiSim, the company thatpioneered the provision of credit scoring solutions for microfinance. He works with micro and SME loan providers in Eastern Europe and Asia. In 2010 Vitalie joined the team of microfinance researchers of the Burgundy School of Business, France. He works on topics related to credit scoring and poverty scoring. His research interests also include gender implications in access to credit, information asymmetry in microfinance. Vitalie holds a Bachelor Degree in Economics from the Bucharest Academy of Economic Studies and a Post Graduate Diploma in Information and Management from University of Auvergne, France.

fERNANDO LOpEZ, Trans Union

Fernando leads Trans Union’s Global ID Solutions team, where he helps Trans Union to better manage fraud and reduce risk through improved understanding of the fraud management lifecycle, reducing loss through fraud consultation programs and overseeing risk management workshops that better isolate fraud triggers and match the problem with the right balance of solutions. Fernando has more than a decade of fraud consulting and risk management experience with FICO and Royal Bank of Canada. He holds a Bachelor of Commerce Degree in International Business and Management Information Systems from Concordia University and a Diploma of Collegial Studies from Champlain College.

hENRY KIM, Trans Union

Henry leads sales and business development team of Trans Union’s Asia market. In this position, he is responsible for promoting Trans Union’s product and services through various business opportunities which Trans Union can add-value to customers. Prior to joining Trans Union, Mr. Kim has about 10 years experience in consumer credit risk management consulting and business development with Experian. He holds a Bachelor of Science in Economics from the University of Delaware.

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LAMBERTO BARBIERI, CRIF

Lamberto is the Informations Solutions Director of Credit Bureau Services at CRIF S.p.A. He is responsible for operations of CRIF’s credit bureaus globally. In his 14 years with CRIF, Lamberto has developed a deep understanding of industry. Lamberto has worked extensively in Europe, the US, North Africa and Asia, allowing him to identify commonalities, best practices and lessons learnt globally. His position has allowed him to develop deep understanding of both the functional, technical, political and operational aspects of Information Solutions. Prior to joining CRIF, Lamberto worked for 10 years in different positions for Insurance companies.

ALDO BRUSChI, CRIF

Aldo is the Offering Director at CRIF Decision Solutions and is responsible for the development and delivery of strategic customer management systems. For the same product lines, Aldo is also in charge of client acquisition and relationship, domestically and internationally. He is currently located in Prague and is managing the local Crif Decision Solutions competence centre, a newly created group of professionals servicing the CEE Region. Prior to joining Crif Decision Solutions, he worked for major international players in the decision systems industry. Aldo holds a Degree in Statistics from the University of Trento and Executive Masters in Business Administration from Alma Graduate School, University of Bologna.

VINCENZO REST, CRIF

Vincenzo is a Senior Business Consultant at CRIF S.p.A. His main responsibility is business development worldwide, concentrating on identifying and pursuing opportunities for credit bureau solutions. Prior to joining CRIF in 2007, Vincenzo worked for more than ten years in the field of international development project financing and became an expert on international bidding and procurement rules, and provided consulting to leading global companies. Resta obtained an M.A. from Johns Hopkins University SAIS, and holds a B.S. from Georgetown University’s School of Foreign Service.

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ANAS EL OUAZZANI ChAhDI, Bank Al-Maghrib

Anas is in charge of the Supervision of the Moroccan Credit Bureau, Bank Al-Maghrib (Central Bank of Morocco). He joined Bank Al-Maghrib in 2010 and his primary responsibilities cover mainly the activities related to the supervision of the Moroccan Credit Bureau activities such as overseeing procedures, processes and operations. Anas started his career as a Project Manager with a Moroccan commercial bank and later he moved to Paris where he had different work experiences spread out over 4 years. Anas graduated as computer science engineer from ENSIAS Rabat, Morocco and hold an Advanced Masters Degree in Information Systems Engineering from Ecole Centrale Paris.

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5. pARTICIpANTS LIST

AfghanistanDa Afghanistan Bank

Mr. Sayed Jafar Sadat Director GeneralMr. Nasir SahakDeputy Manager of PCR

AzerbaijanCentral Bank of Azerbaijan

Mr. Elchin HabibovHead of Centralised Credit RegistryMr. Afgan BakhishovHead of General Legislature Division, Legal Dept

BahrainBahrain Credit Reference Bureau

Ms. Hessa Ali Mohd HussainActing Manager, Credit Reference Bureau

BangladshMicrocredit Regulatory Authority

Mr. Syed Mohammad Rezaul KarimDirector, Supervision and FinanceMr. Md Nure Alom MahadiDeputy Director, Admin, Human Resource and Internal Audit

Bahamas Central Bank of Bahamas

Ms. Tiffany M. C. Carter Assistant Legal Counsel, Governor’s Office

BelizeCentral Bank of Belize

Mr. Marlowe NealProject Lead- Credit Bureau Implementation

CambodiaNational Bank of Cambodia

Mr. Chandarashy KhunOfficer, Licensing DepartmentMr. Tal TheaDivision Chief, Credit Bureau Supervision, Licensing Department

ChinaPeople’s Bank of China

Ms. Tian ZeAssistant General Manager, Legal Affairs Dept.

DjiboutiCentral Bank of Djibouti

Mr Ali Daoud HoumedHead of Department

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Ethiopia Mr. Mathewos Shamo

National Bank of Ethiopia Financial Sector Capacity Building Project Officer

Ghana Mr. William Kofi Nyavor

Bank of Ghana Assistant Manager, Banking Supervision Department

Guyana Ms. Jeanenime Munroe-Forde

Bank of Guyana Legal Councelor

Ms. Margaret Benn

Assistant Director, Bank Supervision Deparment

Haiti Mr. Stephane Heraux

Central Bank of Haiti Director, Unite Organisation et Methode (UOM)

Hong Kong Mr. Lawrence Tsong

Tranunion Asia Ltd President, East Asia

InternationalInternational Finance Corporation

Mr. Jinchang LaiHead, IFC Chengdu OfficeMr. Arif NasibovCountry officerMs. Fatima EshimbekovaCountry officerMrs. Zarina OdinaevaOperations officerMrs. Cherine El SayedOperations officer - MENA Access to FinanceMr. Murat Sultanov

IndiaUjjivan Financial Services Pvt Ltd

Ms. Manisha Rai Sharma Regional Credit Manager & Credit Department

Sa-Dhan, Association of Community Development Finance Institutions

Mr. Mathew TitusExecutive DirectorMr. K. Balasubranmanyam

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IndonesiaBank Indonesia

Mrs. Yetti SeptirawatiDeputy Director, Bank Licensing and Banking Information Mrs. Vincencia Rininta EmasariJunior Analyst, Bank Licensing and Banking Information Directorate

JamaicaCentral Bank of Jamaica

Mr. George MckenzieDirector of Financial Institutions, Supervision Department

JordanCentral Bank of Jordan

Ms. Maha Issa Hamdan Al-AbdalatHead of Credit Concentrations and Risk Division, Banking Supervision DepartmentMrs. Noor Nayef MomaniSenior Financial Analyst, Banking Supervision Department

KenyaKenya Bankers Association

Mr. Jared GetengaProject Manager, Kenya Credit Information Sharing Initiative

Kuwait Credit Information Network, Kuwait

Mr. Waleed M.H. Ben HassanDeputy General Manager

Kyrgyz RepublicNational Bank of Kyrgyz Republic

Mr. Jakypov ManasHead, Banking Supervision Methodology DepartmentMs. Japarova ChinaraHead, Banking Supervision DepartmentMs. Kaparova GulnurChief Inspector, Banking Supervision Methodology Department

Credit Bureau “Ishenim” Mr. Almaz AibalaevChairman, Board of DirectorMs. Akjoltoy Elebesova Executive DirectorMr. Nurbek ArzymbaevDeputy Executive Director / Head IT Department

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Demir Kyrgyz International Bank Mrs. Aigul TeleushevaBranch DirectorMrs. Galina KucheriavaiaLegal Director

LebanonCentral Bank of Lebanon

Mr. Najib ChoucairSenior Director, Banking Department

MalaysiaCredit Bureau Malaysia

Mr. Tan Sze ChongChief Executive OfficerMr. Eric ChinChief Operating OfficerMr. Sachvinder SinghHead of Operations

Credit Guarantee Corporation Ms. Choo May LinAssistant Manager, Credit EvaluationMs. Shary SelimanExecutive

RAM Credit Information Ms. Dawn LaiGeneral ManagerMs. Jolene NgAssistant Customer Service ManagerMs. Zuraidah AhmadBusiness Development ManagerMs. Janice TeoAccount Manager

Bank Simpanan Nasional Ms. Loo Lee MeeAssistant Vice President / Portfolio ManagementMrs. Sharifah Zalina Abdul RahmanHead of Credit Risk ManagementMs. Chitra Thevi A/P LoganathanExecutive Credit Risk Management

Amanah Ikhtiar Malaysia Ms. Nor Fazidah KadriDirector, Lending and OperationMr. Yaacob OmarDeputy Director, Lending and OperationMr. Zainol TaibManager, Risk Unit

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Bank Negara Malaysia Financial Surveillance DepartmentMr. Marzuki AbbasFinancial Conglomerates Supervision DepartmentMr. Idzwarudin BaharudinMs. Marhanim AzziraMs. Najwa FarhanaMs. Chan Tuck YuanMr. Shahreeman Mohd NorMs. Eileen Tan Jee LinMs. Lee Su Yee Mr. Mohammad Khir Hasan

MaldivesMaldives Monetary Authority

Ms. Fathmath Fazleena FakirAssistant Manager, Credit Information Bureau

MongoliaCredit Information Bureau

Mr. Batbayar BaljinnyamProject Manager

NepalCredit Information Bureau Nepal

Ms. Purnachitra PradhanChief of Operations, Operation DepartmentMrs. Salu GuptaSenior IT Officer

Oman Mr. Omkar Lal ShresthaOperations officerCentral Bank of Oman

PalestinePalestine Monetary Authority

Ms. Asina Omair Ali Al BalushiAssistant Banking ExaminerMrs. Amal Ismail Hasan AbujaberCredit Analyst, Customer's Relations and Market Conduct Dept.Ms. Siba Abdalhakim AssafCredit Analyst, Customer's Relations and Market Conduct Dept.

PhilippinesBangko Sentral ng Pilipinas

Mr. Rino S. ZernaBank Officer IV, Microfinance Specialist GroupMs. Mary Grace G. RacasaBank Officer I, Financial Consumer Affairs Group

Credit Information Corporation Mr. Baltazar N. EndrigaPresident

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Qatar Qatar Credit Bureau

Mr. Abdulla Al-NaimiChief Operating OfficerMr. Tamy Ahmad A A Al-binaliDirector of Quality Control Department

Saint KittsEast Caribbean Central Bank

Mr. Christopher LouardExaminer, Bank Supervision Department

Saudi Arabia SIMAH (Saudi Credit Bureu)

Mr. Sultan Abdulrahman A. AlqudiryData Manager

Sri LankaCRIB

Mr. Kumarapeli Arachchige Janaka LakmalDeputy General ManagerMr. Dilan H PonnamperumaAssistant General ManagerMr. Thilina RajasekaraBusiness System Developer

Sudan Central Bank of Sudan

Mr. Esam Abd Elrahim Ali YahiaHead of Customer Data and Registry Mr. Farouk Mohamed Elnoor HussinAssistant Banking Supervisor, Credit Registry, Banking Regulation Mr. Husam Eldeen Nabiel Mohamad YousifCredit Registry, Banking Regulation Department

SurinameCentral Bank of Suriname

Ms. Audrey Hillegard JonathasSenior Bank Examiner

TajikistanNational Bank of Tajikistan

Mr. Mahmadyusuf TashrifovDirector of Monetary Policy DepartmentMr. Daviatov IskandarDirector of Banking Supervision

AMFOT Mr. Farkhod AkbarovExecutive Director

Tanzania Bank of Tanzania

Mr. Agapiti KobelloDirector, Banking SupervisionMr. Eliamingi Mandari Assistant Manager, Credit Information System

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Trinidad & TobagoCentral Bank of Trinidad & Tobago

Mr. Carl HiralalBanking Supervision

Uzbekistan Central Bank of Uzbekistan

Mr. Khaydarov ShukhratjonDeputy Chairman

Cabinet of Ministers of Uzbekistan

Mr. Bakiev FazliddinHead of Information

Uzbekistan Banking Association Mr. Abdullaev SaidulloGeneral Director

Ministry of Justice Uzbekistan Mr. Shodibaev ArturDeputy Head of Department of Economic Legislation

VietnamState Bank of Vietnam

Ms. Nga Thi Quynh NguyenExecutive, Research and Development DivisionMs. Tran Thi Quynh SoaOfficer, Domestic Information DivisionMrs. Pham Nguyet BichVice Director of Credit Rating DivisionMrs. Ban Linh HuongVice Director of Foreign Information Division

Vietnam Credit Information Joint Stock Comp

Ms. Thi Phuong Lan, NguyenCEO Assistant, Foreign Affairs

YemenNational Microfinance Foundation

Mr. Gamal Nassar Ali AlhamdaniManaging Director

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6. ppROGRAMME SECRETARIAT

Bank Negara Malaysia

Central Banking ServicesLevel 4, Sasana Kijang2, Jalan Dato Onn, 50480 Kuala LumpurTel: 603 9179 2888 Fax :(603) 9179 2152

Mr. A.KanagalingamEmail: lingam@bnm.org.myDirect Line: 603 9179 4053Mobile: 6012 2707938

Ms. Low Mui TinEmail: lmt@bnm.org.myDirect Line: 603 9179 2248Mobile: 6017 2555228

Mr. Shahhidan WasliEmail: wshah@bnm.org.myDirect Line: 603 9179 2247Mobile: 6013 3995757

International Finance Corporation

Ms. Zarina Odinaeva 48, Ayni Street, DushanbeTajikistan, 734003 Email: zodinaeva@ifc.orgTelephone: (+992-48) 701-1443 Fax: (+992-48) 701-1448

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The 3rd Credit Reporting and Risk Management Training will be held at Sasana Kijang. It is Bank Negara Malaysia’s (BNM) centre of excellence in knowledge and learning in central banking and financial services. It sits on 5.3 acres of land amidst a green and vibrant environment. With a built-up area of 1,090,000 square feet, it houses several BNM’s departments as well as the Islamic Financial Services Board (IFSB) and the South East Asian Central Banks (SEACEN) Research and Training Centre. With modern facilities supported by leading-edge technologies, Sasana Kijang provides a conducive environment for thought leaders, regional and international regulators to network, collaborate, and exchange ideas.

LOCATION MAp

7. VENUE

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Lanai Kijang is BNM’s purpose built residential complex that comes complete with training/ conference, sports and recreational facilities. Landscaped with lush greenery, Lanai Kijang allows participants and guests to continue to engage with each other, exchange thoughts and ideas, share experiences and collaborate in a pleasant and comfortable setting. The many indoor and outdoor lounges/ spaces provide the right atmosphere for continuous learning, group interactions and networking beyond the classrooms.

8. LANAI KIJANG

Address: Lanai Kijang 2, Jalan Berjasa 50480 Kuala Lumpur Malaysia

Telephone: 603 – 2618 2652

Rates: Single Room – RM150 nett (USD50), Twin Room – RM180 nett (USD60) for single occupancy, – RM 210 nett (USD70) for double occupancy.

Note: • Buffet breakfast will be provided to all participants throughout the course of the Programme.

• Lanai Kijang is only catered for Programme participants and their spouses only. Children are strictly not permitted in the premises.

• Daily transport from Lanai Kijang to Sasana Kijang will be provided to all participants attending the Programme.