creating & maintaining a culture of safety: safe patient ... · creating & maintaining a...
TRANSCRIPT
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Creating & Maintaining a Culture of Safety: Safe Patient Handling in Acute Care
Jacki Chechile, PT, MSPT
Beth Christensen, PT, DPT
Meghan Church, PT, DPT
Danielle Nugent, PT, DPT
February 18, 2017
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Objectives
• Comprehend quality improvement efforts for creating and maintaining culture change for safe patient handling and analyze applicability to your work environment
• Understand importance of infrastructure for safe patient handling programs to engage all stake holders in creating a safe working environment
• Identify ways to use safe patient handling equipment to achieve rehabilitation goals
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Disclosure Statement
•Disclosure of Interest• No members of this presentation or the institutions we
work for have received remuneration or have a financial arrangement with any product discussed
•Written consent was obtained from all patients or their HCPs for video and photos
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Overview
•Evidence Supporting Safe Patient Handling
•Safe Patient Handling at BIDMC
•Achieving Culture Change
•Safe Patient Handling for Rehabilitation
•Future goals
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Evidence Supporting Safe Patient Handling
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What is Safe Patient Handling (SPH)?
• “The use of assistive devices to ensure that patients can be mobilized safely and that care providers avoid performing high-risk manual patient handling tasks. Using the devices reduces a care provider’s risk of injury and improves the safety and quality of patient care” (VA, 2016)
•Body mechanics
•Thinking BEFORE doing (OSHA, 2016)
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Why is SPH Important?
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Cumulative Effects of Manual Patient Handling
•Research done by NIOSH revealed that healthcare providers develop microfractures to their vertebral endplates when lifting more than 35 lbs (Waters 2007)
CUMULATIVE
LIFTINGMICRO-
FRACTURES
NONUTRIENTS TO
DISCDISC ATROPHY
NERVE IMPINGEMENT
& INJURY
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NIOSH Recommendations
•Recommend a 35lb maximum weight limit for handling patients when:• Patient follows commands
• Patient is not combative
• Amount of weight lifted can be estimated
• Lifting is smooth and slow
• Relatively constant position of caregiver’s body and hands in relation to the patient
•Recommended lifting limit should be LESS than 35lbs if these conditions are not met
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Cumulative Effects of Manual Patient Handling
• “93% men, heavily tattooed, macho workforce, Harley-Davidson rider type guys. And they were prohibited from lifting over 35 pounds through the course of their work.”
(Zwerdling, 2015)
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Injuries
0 100 200 300 400 500 600
Health care & social assistance
Manufacturing
Retail trade
Construction
Transportation and warehousing
Agriculture, forestry, fishing, & hunting
Mining,quarrying, & oil & gas extraction
Number of cases in thousands
America's Most Dangerous Jobs 2015(Distribution of Nonfatal Injuries by Industry)
(BLS 2014)
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Injuries
•Most research on health care workers has focused on
nurses
• Nurses lift an average of 1.8 tons per 8 hour shift (Tuohy-
Main, 1997)
• 12-18% of nurses leave the profession due to chronic back
pain (Moses, 1992; Owen, 1989)
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Injuries
0 50 100 150 200 250 300
Health care
Manufacturing
Construction
Agriculture, forestry, fishing, & hunting
Mining, quarrying, & oil & gas extraction
Utilities
Number of cases (in thousands)
Missed Days/Job Transfers by Industry 2015
CASES INVOLVING DAYS AWAYFROM WORK
CASES INVOLVING JOB TRANSFEROR RESTRICTION
‣ 47% of nurses
considered
leaving due to
required physical
demands (MADPH,
2014)
(BLS, 2016)
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Injuries: PT specific
•Campo et al 2008• Incidence rate of work related musculoskeletal injuries in PTs• Specific risks
•Results• 1 year incidence rate = 20.7%• Specific risk factors
• Transfers
• Repositioning
• Bending/twisting postures
• Joint mobilizations
• Soft tissue work
• Job strain
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High Risk Tasks: Rehab Specific
Manual Therapy27%
Transfer/Lift26%
Environment/Equipment11%
Multiple Activities6%
Patient Fall6%
Functional Activities4%
Patient Aggression or Restraint
3%
Floor Work3%
Therapeutic Exercise2%
Other12%
(Darragh, 2012)
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Cost of Injuries
•Difficult to fully understand costs associated with
injuries related to patient handling due to lack of data
reported
•Direct and indirect costs
• In Massachusetts
• Cost associated with hiring and training replacement staff (MADPH, 2014)
Average cost/injury $14,710
Median number lost work days/injury 13 days
Total lost work time 21,485 days
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Obesity Epidemic• More than 1/3 U.S. adults are obese (CDC, 2016)
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Medically Complex Patients
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Aging Work Force
-6
-4
-2
0
2
4
6
8
Pe
rce
nta
ge C
han
ge
Year Labor Force Distribution Change
16-19
20-24
25-54
55+
1992-2002 2002-2012 2012-2022 (Projected)
Age
(BLS, 2016)
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Legislation‣ Currently 11 states have enacted laws or
rules/regulations (ANA, 2016)
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Effectively Reducing Injuries
•Strong evidence that interventions including body mechanics and transfer training classes have no impact on working practices or injury rates (Hignett 2003)
•Evidence that use of lifting devices minimizes risk • Require some patient repositioning • Place different forces on the caregiver
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Effectively Reducing Injuries
LIFT
EQUIPMENT
BODY MECHANICS
FORETHOUGHT
(OSHA, 2016)
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Safe Patient Handlingat
Beth Israel Deaconess Medical Center
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Beth Israel Deaconess Medical Center
•Academic medical center in Boston, MA
• Level 1 Trauma Center
•672 licensed beds• 463 med/surg beds• 77 critical care beds• 60 OB/GYN beds
•12,000 employees• 8,400 employees with
patient contact
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The Origin of SPH at BIDMC
• 2006: Rise in patient handling injuries led to formation of a group to look at:• SPH options
• Analyze data about employee injuries
• 2007: Vendor selected after intensive evaluation process
• 2008: Pilot program on one med/surg unit• 6 ceiling lifts installed over 8 inpatient beds
• 3 portable lifts available on the unit
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Workers Compensation Claims Data
FY-05 FY-06 FY-07 *FY-08 *FY-09
Reported incidents
8 4 5 3 0
Days of work lost
8 2 7 0 0
Days of modified duty
0 27 5 0 0
Cost of claims $22,520 $11,260 $14,075 $178 $0
Pilot Program
* Pilot Program
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Unit Renovation
•Different med/surg unit was renovated in July 2008
•Chief Nursing Officer championed SPH• All future renovations should include ceiling lifts
• Lifts installed over 100% of patient beds• 16 ceiling lifts over 24 patient beds
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Improving Buy-In: Involving Front Line Staff•Organized and hosted an Employee Equipment Fair
• July 2009: trial in ICU to compare ceiling lifts to ErgoRN
• 100% of surveys indicated that ceiling lifts:
• Make it easier to mobilize patients
• Are easy to use
• Help to prevent staff injuries
• Require fewer staff to reposition patients
•Decision was made to install ceiling lifts over 100% of ICU
beds once funding available
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ICU Installations
•Capital funding for safe patient handling approved every year since FY-10• Support from
• Chief Nursing Officer
• Associate Chief Nurse of Quality and Safety
• Installed ceiling lifts on one ICU at a time• Dec 2009 and April 2011
•9 ICUs, 77 critical care beds
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Hospital Wide Installations
•June 2011: Installs began on med/surg units
•Units evaluated based on•Patient population•Number of employee injuries•Cost of employee injuries•Culture of the unit/likelihood of acceptance
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Where the Program is Now: Ceiling Lifts
•615 inpatient beds / bays•99.3% of med/surg and ICU
beds•Partial coverage in:
• Radiology areas • Emergency Department • Bone Density • PACU• Autopsy
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Where the Program is Now: Portable Lifts
•Golvo® lift (dependent mobile lift)• All inpatient units• Radiology • 1ambulatory clinic
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Where the Program is Now: Portable Lifts•Sabina® lift (sit to
stand device)
• Available on 4 inpatient units
• Available in 3 ambulatory clinics
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Where the Program is Now: Portable Lifts•Stedy® lift (manual standing aid)
• Available in the PACU
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Where the Program is Now: Portable Lifts
• LiftMate™ (low high patient lift)• Available in 4 radiology areas
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Where the Program is Now: Other Equipment
•HoverJack® (air-assisted lifting device)• 4 are available for patient falls
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Where the Program is Now: Other Equipment
•HoverMatt® (air-assisted transfer device)• Reusable and disposable used in the OR• Reusable used on Bariatric Surgery unit and Labor &
Delivery unit• Additionalrentals available
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Where the Program is Now: Other Equipment
•Rollboard• Available in the OR and in Radiology
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Where the Program is Now: Other Equipment
•Stretcher chairs• Available in all ICUs, ortho/trauma unit and for rental
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Training
•Training occurred after every installation of ceiling lifts or any time portable equipment was purchased
• Initial training done by vendor or SPH team
•Employees signed off on skill sheets
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SPH Program Infrastructure
•SPH Policies
•SPH Steering Committee
•SPH Team
•Champions and Lead Champions
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SPH Policies
• Ceiling Lift and Golvo Lift Policies• “Safe patient handling equipment and/or other patient
handling aids will be used, where available, to limit the manual lifting and handling of patients to less than or equal to thirty-five pounds of force, in accordance with NIOSH guidelines for health care workers, except in the case of a medical emergency or other life threatening situation.”
• Patient Rights Policy• “Be considerate and respectful of other patients and medical
center personnel. Your rights may be restricted if you are not respecting others' rights or putting at risk the health and/or safety of other patients and medical center personnel.”
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SPH Steering Committee• Established 2009
• Purpose• Oversight of the SPH program
• Provide updates on SPH program and installations
• Problem-solve issues
• Meets quarterly
• Comprised of
o SPH Clinical Coordinatoro Inpatient Rehab Managero Associate Chief of Nurseso Director of Employee
Occupational Health Serviceso Clinical Engineering
o Facilitieso Radiologyo Contracting o Linen Serviceso Infection Controlo Wound Care
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SPH Team
• Established March 2015
• Purpose• Separate SPH from PT
• Gain insight into front-line
issues
• Create hospital-wide culture
change
• Meets quarterly
• Comprised of • SPH Clinical Coordinator
• Two inpatient physical therapists
• Two nurses / unit-based educators
• Responds to email inquiries and issues regularly
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Annual Goals
•As the program has grown, there was a need to focus attention of the SPH team
• Identified set written goals
•Assess these goals at quarterly SPH team meetings
•Example of goals• Root cause employee injuries• Create a better infrastructure for SPH• Install SPH equipment throughout Radiology and PACU• Create unique bi annual refreshers
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Champions and Lead Champions
•Unit-based employees who attend a 4 hour off-site training offered by the vendor
•Chosen by unit managers who are given selection criteria• Engaged with SPH• Outgoing• Resourceful• Proactive• Seen as leaders
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Other Components of SPH Program
•Maintaining Equipment
•Sling Management
• Laundering Slings
•Monitoring Employee Injuries
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Maintaining Equipment• Initially all preventative maintenance and lift servicing was
contracted out
• March 2012: Clinical Engineering department took over servicing lift equipment• Takes service calls 7 days/week
• April 2013: Clinical Engineering took over all preventative maintenance (PM)• Monthly schedule of lifts that require PM
• Challenging to complete PM in a timely manner given high census
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Sling Management
• Initially used disposable slings
• July 2010: Switched to reusable slings• Staff resistance due to the size of the RepoSheet®• Significant loss of slings after switching to reusable
• Slings being thrown out
•Budget for 10-20% replacement annually
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Laundering Slings
• Slings are stocked on each unit daily
• Par levels have been established for each type of sling on each unit
• Difficulty with sling laundering• All slings look similar
• Low frequency items
• Bariatric slings
• Walking slings
• Shortages
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Monitoring Employee Injuries
• Receive monthly report of patient handling injuries from Employee Occupational Health Services (EOHS)• Minimal information available
• EOHS system limits report to 85 characters
• Try to determine if injury could have been prevented• Follow up with managers for additional information
• Partnering with EOHS to root-cause injuries in the ED
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Hospital-Wide Patient Handling Injuries Over Time
0
20
40
60
80
100
FY-11 FY-12 FY-13 FY-14 FY-15 FY-16
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Achieving Culture Change
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Creating Culture Change
•Changing culture for SPH takes time and continuous attention for sustainability (Stevens, 2013)
•Solutions for controlling risk need to
incorporate•Engineering•Administrative•Behavioral controls
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SPH Champion Program
• Unit-based peer leaders are a major component of sustainability (Stevens, 2013)
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SPH Champion Program
•As a SPH Champion, you should• Be proficient in the use of SPH equipment and techniques• Act as unit expert and resource on patient care
ergonomics, equipment use, and SPH techniques• Know where SPH equipment is located on your unit• Problem solve patient handling issues• Motivate/coach peers • Participate in bi-annual SPH refreshers• Know how to contact the SPH Team if you need help
answering a question
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SPH Champion Program
•As a SPH Lead Champion, you should• Perform all listed duties of SPH Champions• Attend bi-monthly Lead Champion meeting • Notify SPH Clinical Coordinator when patient handling
problems/incidents arise.• Identify competency needs and provide refresher training
for unit staff on use of equipment
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SPH Champion Program
• Lead Champion Meeting• Held bi-monthly for 45 minutes
• Led by two members of the SPH Team
• Goals
• Discuss ideas
• Disseminate
new information
• Problem
solve issues
• Develop
programming
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• Part of facility intranet
• SPH has access to edit at any time
• Post recent news and pictures
• Practical information
SPH Portal
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SPH Portal
• How to contact SPH team
• Equipment information
• Lists of champions
• Laundry information
• Monthly tips
• Patient education
• Policies and algorithms
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Biannual Refreshers
•Staff require training every six months due to a drop off in usage of SPH equipment and techniques (Nelson, 2006)
•Goal to engage staff to think about SPH
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Biannual Refreshers
•Active• Practicing skills• Sample weight• Jeopardy• Fastest lift time
•Passive• SPH story• Survey• Peer observation and
reward
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Monthly Tips
• Includes• Injury Report• Quote• Monthly Topic
•Topics• Troubleshooting• Proper use• Reminders• Recent issues
•Ask for ideas at lead champion meetings
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Sample Monthly Tip
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Sample Monthly Tip
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myPATH
•Goal to reach all patient care staff with access to SPH equipment
•Objectives•Demonstrate benefits of SPH• Introduce equipment available• Educate on when to use equipment
•Content was developed to both introduce and annually review the SPH program
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myPATH
•myPATH is a hospital wide online Performance and Training Hub
•Approval • Learning Council
•Programming• Senior Learning
Specialist• Software
•Upload to server and users
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myPATH
• myPATH content includes
• Importance of SPH• Best practice with equipment• Equipment available in the hospital• Weight limits for lifts and slings
• Methods to obtain regular and bariatric RepoSheets® and slings
• Purpose of each sling• Methods to lift a patient from the floor• Provide patient privacy while using the lifts• Multiple choice quiz at end of session
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myPATH
•Other utilization of myPATH•Observation Checklists• Instructor Led Training
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Culture Change
•PTs perception of SPH equipment
• Injuries can be prevented with correct lifting
techniques
•Quality of physical therapy is diminished
•Reduced active patient participation
•Reduced ability of therapist to provide training
•Reduced intervention time
•Negative patient perceptions
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Safe Patient Handling for Rehabilitation
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SPH Equipment in Rehabilitation
•SPH supported by APTA, Veteran’s Health Administration and Rehabilitation Nursing Association (Waters, 2010)
• Improved outcomes with SPH• Arnold, 2011• Nelson, 2008
•No difference between outcomes• Campo, 2013• Darragh, 2013• Darragh, 2014
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RepoSheet®
•Explanation• Lift sheet• Bed sheet placed
under patient• Straps attach to
sling bar of an overhead lift
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Indications & Considerations
• Indications• Any patient who is not
independent with bed mobility• Roll• Boost• Transfer
• Hygiene• Patients of size• Reduces shear forces• Falls to floor• Placing a patient prone
• Considerations• Patient weight <1,100 lbs
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Examination & Treatment
• Examination• Integumentary examination
• Auscultation of breath sounds
• Treatment• Assisted rolling
• Positioning in bed
• Transfer to stretcher/shuttle chair
• CPT
• Progression of treatment• Decreased angle of assistance
• Progress to independent rolling
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MultiStraps™
•Explanation• Lift aide•Assisting with ROM
and therex•Strap attached to sling
bar of an overhead or portable lift
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Indications & Considerations
•Indications• Strength <3/5
• Stretching
• Therex
• Other uses• Performing ADLs
• Wound care
• Placing a patient on a bedpan
• Rolling
•Considerations• Skin breakdown
• ROM restrictions
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Lifting and Holding Limits for Limbs
Patient Weight (lbs)
LimbLimb
Weight (lbs)
Lift Hold (2 Hands)
1 Hand 2 Hands <1 min <2 min <3 min
< 40
Leg < 6.3
Arm < 2
40-90
Leg < 14.1
Arm < 4.6
90-140
Leg < 22
Arm < 7.1
190-240
Leg < 29.8
Arm < 9.7
Waters, 2009
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Examination & Treatment
ROM
•Hip abduction
•Hip flexion
•Knee flexion
•Knee extension
•Elbow extension
•Shoulder abduction
Strength
•Gravity eliminated• Hip abduction/adduction
• Elbow flexion/extension
• Shoulder abduction/adduction
• Shoulder horizontal abduction/adduction (sitting)
•Against gravity• Short arc quads
• Hip flexion (modified heel slide)
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High Back Sling
•Explanation• Whole body sling• Sling places
patient in seated position
• Attached to sling bar of an overhead or portable lift
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Indications & Considerations
• Indications• Bed mobility requiring significant manual assistance• Decreased postural control• Inability to stand step transfer
•Considerations• Hemodynamic stability• Respiratory status• Patient weight <1100lbs• Skin breakdown• Sling discomfort
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Examination & Treatment
•Examination• Postural control• Dix Hallpike test
•Treatment• Postural control• Epley maneuver
•Progression of treatment• Decreased assistance with edge of bed balance from lift• Supported reaching activities• Supported therex• Supported performance of ADLs
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Sabina®
•Explanation• Sit-to-stand device• Supported weight-bearing through the lower extremities
• Indications• Significant assistance required for sit to stand transfers• Significant assistance required for static or dynamic
standing balance
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Considerations
• Patient weight < 440 lbs
• Lower extremity injury
• Level of seated postural control
• Level of arousal/participation
• Hemodynamic stability
• Skin Integrity
• Bracing
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Examination & Treatment
•Examination• Standing tolerance
• Orthostatic vital signs
• LE strength
•Treatment• Pre-gait activities
• Standing tolerance
• ADLs
• Sit to stand transfer
• Therex• Mini-squats
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Evidence
•Effects of sit-to-stand devices•Atypical movement patterns (Burnfield, 2013; Ruszala, 2005)
• Lower overall muscle activation (Burnfield, 2013; Ruszala, 2005)
•Preferable to incorrectly performed manual transfers (Ruszala, 2005)
•Potential for increasing muscle strength and improving joint flexibility (Boyne, 2011; Burnfield, 2012)
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Walking Slings
LiftPants™ MasterVest™
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Walking Slings
•Explanation• Slings that allow for increased patient support in standing• Can allow for body weight support (BWS) training
• Indications• LE weakness• Impaired gait mechanics• Balance impairments• WB restrictions• Patients of size
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Walking Slings
•Considerations• Skin integrity• Hemodynamic stability• Level of arousal/participation• Anatomy• Pregnancy
•Examination• Static and dynamic standing balance• Gait
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Treatment
•Standing tolerance
•Endurance training
•Static/dynamic standing balance
•Gait training• Body weight support (BWS)• WB status• With or without an AD
•ADL training
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Evidence
•BWS has shown positive effect in patient populations:•Stroke•Spinal cord injury•Parkinson’s disease•Cerebral palsy
•Over ground vs treadmill training for BWS
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Challenges
•Met with unexpected resistance
•Changing rehab culture
•A few recent injuries
•Many new graduates•Taught in school to perform maxA transfers•Not introduced during clinical experience
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Future Goalsat BIDMC
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Future Goals at BIDMC
•Expand SPH program to all hospital areas• Emergency Department• Procedural areas• Ambulatory Care• Off-sites
• Improve accessibility of slings
• Improve diversity of equipment
•Strengthen SPH policy
•Mandatory retraining
•And ultimately…
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Achieve Culture Change!
•It takes a long time to achieve culture change
•Advocate for yourselves and for your patients
•Be persistent
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Questions
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Contact Information
Jacki Chechile
Beth Christensen
Meghan Church
Danielle Nugent
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References
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• American Hospital Association. (2012). Trend watch: are medicare patients getting sicker? Retrieved from http://www.aha.org/research/reports/tw/12dec-tw-ptacuity.pdf
• American Nurses Association. (2016, May). Safe patient handling and mobility. Retrieved from http://www.nursingworld.org/MainMenuCategories/Policy-Advocacy/State/Legislative-Agenda-Reports/State-SafePatientHandling
• Arnold, M., Radawiec, S., Campo, M., & Wright, L.R. (2011). Changes in functional independence measure ratings associated with a safe patient handling and movement program. Rehabilitation Nursing, 36(4), 138-144. doi:10.1002/j.2048-7940.2011.tb00081.x.
• Boyne, P., Israel, S., Dunning, K. (2011). Speed-dependent body weight supported sit-to-stand training in chronic stroke: a case series. Journal of Neurological Physical Therapy, 35(4), 178-184. doi:10.1097/NPT.0b013e318235d8b2.
• Bureau of Labor Statistics, U.S. Department of Labor. (2016, October 27). Employer-reported workplace injuries and illnesses – 2015. Retrieved from http://www.bls.gov/news.release/archives/osh_10272016.pdf
• Bureau of Labor Statistics, U.S. Department of Labor. (2014). [Table including incident rates across all industries]. Incidence rates for nonfatal occupational injuries and illnesses involving days away from work per 10,000 full-time workers by industry and selected events or exposures leading to injury or illness, private industry. Retrieved from http://www.bls.gov/iif/oshwc/osh/case/ostb4374.pdf
• Bureau of Labor Statistics, U.S. Department of Labor. (2014, January 24). Share of labor force projected to rise for people age 55 and over and fall for younger age groups. The Economics Daily. Retrieved from http://www.bls.gov/opub/ted/2014/ted_20140124.htm
![Page 100: Creating & Maintaining a Culture of Safety: Safe Patient ... · Creating & Maintaining a Culture of Safety: Safe Patient Handling in Acute Care Jacki Chechile, PT, MSPT Beth Christensen,](https://reader033.vdocuments.mx/reader033/viewer/2022050717/5e15547038fdff181a7ede87/html5/thumbnails/100.jpg)
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• Burnfield, J.M., McCrory, B., Shu, Y., Buster, T.W., Taylor, A.P., Goldman, A.J. (2013). Comparative kinematic and electromyographic assessment of clinician- and device-assisted sit-to-stand transfers in patients with stroke. Physical Therapy, 93(10), 1331-1341. doi:10.2522/ptj.20120500.
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