Creating Effective End User Training Programs

Lila BronsonOmniUpdate, Training Manager

Agenda

• Planning Process• Defining the “End Goal”• Applying Models and Methodology• Adult Learning Principles• Training Toolkit• Tips and Tricks• Discussion and Q&A

Training Planning Process

Needs Assessment

DefineObjectives

& Goals

Coordinate Logistics

ImplementProgram

Evaluate Outcomes

What’s the “End Goal”?

• Start by clearly identifying the end goal and define training objectives accordingly

• Workplace training goals should aim to solve quantifiable business needs

• Base training objectives on specific job related tasks workers will need to learn

• The training goals should be realistic and tailored for the specific group of learners

The ABCD’s of Learning

“A” is for Audience

“B” is for Behavior

“C” is for Condition

“D” is for Degree

ADDIE Model Instructional Design

Analysis

Design

DevelopImplementation

Evaluation

Know Your (Adult) Audience• Adult learners like to be treated like, adults.

• Varying learning curves with new technology systems based on prior computer experience

• May be more change resistant - need to understand the “why” behind the change

• Juggling multiple professional and personal obligations so training is not always a priority

• Practical and want training applicable to their professional needs

“Andragogy ” aka Adult Learning

Involved Adult

Learners

Personal Experienc

e

Relevant to

Personal Life

Problem Centered

In 1984, Malcolm Knowles suggested 4 principles that are often applied to adult learning:

Training Toolkit

• Define your training objectives both to yourself (or your training team) and your target audience

• Use your desired objectives as a model and build your training program to accomplish those goals.

• After you design your perfect training program have on-going evaluation

• Package it up! Build your trainings in such a way that they are scalable and reusable

Package it up! IdeasBuild a training page template

Create a separate training site or section

Develop e-Learning materials like custom End User guides and LMS courses

Train other trainers

Write a custom web Style-guide and put in add-ons tab

Make a standard OU Campus training outline, and save it

Hold on-going labs and training sessions

Establish a community of users

Q&A

Thank you!

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