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Localisation Technology Laboratory and Showcase (LOTS)

Documentation

Created: 10 Jan. 03Last updated: 26 May. 23

Coordinator: Rafael GuzmánLocalisation Research Centre (LRC)

LRC Localisation Technology Laboratory and Showcase Documentation 01/09/2003

Table Of Contents

1. The Localisation Technology Laboratory & Showcase.......................................41.1 Background......................................................................................................................41.2 The Central Point for Learning and Testing....................................................................41.3 The Localisation Industry Showcase...............................................................................41.4 Benefits............................................................................................................................41.5 How to Contribute...........................................................................................................5

2. Access to the LOTS Laboratory............................................................................62.1 Location and Contact Details..........................................................................................62.2 Physical Access...............................................................................................................62.3 Remote Access to the LOTS Server (“LOTS Online”)...................................................6

3. Policy of use............................................................................................................83.1 General.............................................................................................................................83.2 Visit and Password Request............................................................................................83.3 Remote Access and Password request.............................................................................83.4 Sample files for testing....................................................................................................93.5 Cancellation of access.....................................................................................................9

4. Technology in Use................................................................................................104.1 Hardware.......................................................................................................................104.2 Software.........................................................................................................................10

5. Architecture...........................................................................................................116. Setting Up of the LOTS Server............................................................................12

6.1 General Installation and configuration..........................................................................126.2 Security..........................................................................................................................146.3 Letting client PCs join the LOTS Domain....................................................................156.4 Creating users accounts and passwords.........................................................................15

7. Setting Up LOTS Online (Remote Access to LOTS)..........................................167.1 Technical Requirements................................................................................................167.2 Technology in use: Microsoft Terminal Services ActiveX Control..............................167.3 Installation of Microsoft Terminal Services Active X Control.....................................177.4 Permissions....................................................................................................................177.5 Log on troubleshooting..................................................................................................187.6 Licensing.......................................................................................................................19

8. Setting Up PCs in the LOTS Laboratory.............................................................218.1 Basic build and configuration........................................................................................218.2 Naming and connecting the LOTS clients to the LOTS domain...................................238.3 Adding virtual operating systems..................................................................................24

9. Activation of the Virtual operating systems.......................................................2510. Switching the language of the Operating System.............................................2711. Ghosting the client PCs.......................................................................................2812. Appendix A: Expression of Interest Form.........................................................3013. Appendix B: Evaluation Form.............................................................................31

© Localisation Research Centre 2003 - 2 -


Introduction

This documentation has been produced with the intention of helping localisation professionals and academics to understand the purpose of the Localisation Technology Laboratory and Showcase (LOTS), how it works, and how to set up a similar laboratory.

This documentation consists of an introduction to LOTS and an overview of how to access the laboratory facilities, its polity of use, technology, and architecture (chapter 1-5). Chapter 6-8 focus on how to set up the LOTS server (including remote access) and all the PC in the LOTS laboratory.

This documentation can be used whole, or in part, by anyone anywhere as a guide to set up a similar laboratory to LOTS. However, the Localisation Research Centre (LRC) should be clearly acknowledged as the source of information.



1. The Localisation Technology Laboratory & Showcase

1.1 Background

Currently, localisation professionals searching for suitable technology to localise their products often duplicate their efforts. They do not have easy access to a dedicated localisation laboratory and showcase. The LOTS laboratory will enable them to identify suitable technology faster and more efficiently – and localisation technology developers will find it easier to establish contacts with potential customers.

1.2 The Central Point for Learning and Testing

Based at the University of Limerick, and run by the LRC, the LOTS laboratory enables localisation professionals and trainers to identify suitable technology faster and more efficiently.

Since last September (2002), localisation professionals searching for suitable technology to localise their products can access the LOTS laboratory free of charge.

With this new facility, researchers and developers can experiment with different technologies and operating systems, as well as languages and locale settings. The laboratory provides access to state-of-the-art localisation technology. It even offers sample files, donated from various companies, to aid their research and evaluation. In short, LOTS encourages and facilitates high-end research in the localisation area.

1.3 The Localisation Industry Showcase

All the tools available in the LOTS laboratory are for research, evaluation and demonstration purposes only. This is proving to be of great benefit to both users and developers. Among other things, LOTS also encourages localisation technology developers to establish contacts with potential customers.

Localisation tools and technology developers are invited by the LRC to make their products available to interested parties through LOTS for research, evaluation and demonstration purposes.

1.4 Benefits

There are a number of benefits that are offered by LOTS, such as the following:

• Through their support of this central repository and showcase, developers raise the awareness of the tools and technologies currently available, make it easy for potential customers and users to access their products, and expand the market for localisation tools and technologies.



• Potential users have easy, hands-on access to tools and technologies for evaluation purposes, they can gain an immediate overview of available tools and technologies, and they can easily match their specific requirements with available tools and technologies.

1.5 How to Contribute

The LRC is constantly contacting companies to explain LOTS and encourage them to donate their software and/or sample files. Companies can also contact LOTS through the ELECT portal. (http://www.electonline.org)



2. Access to the LOTS Laboratory

2.1 Location and Contact Details

The LOTS laboratory is located in the Informatics and Information Systems Building of the University of Limerick (Ireland), Room CS2-044.

Telephone: +353 (0)61 202881 / 213557Fax: +353 (0)61 202734Email: [email protected]: www.electonline.org

Coordinator: Rafael Guzmán ([email protected])

2.2 Physical Access

The LOTS laboratory is physically accessible to students and any professional involved in the localisation industry both in Ireland and overseas (provided they travel to the University of Limerick).

In order to use the laboratory’s facilities, it is necessary to schedule a visit with the LOTS staff via email, telephone or fax. Users will need a username and password, which will be issued to them after having scheduled a visit (see chapter 3).

Each user is provided with full administrative rights. To allow for the fact that settings may be changed, bugs may be created etc. as people test the applications, each PC will be rebuilt on a regular basis using stored ghost images.

2.3 Remote Access to the LOTS Server (“LOTS Online”)

As it is not viable for all individuals to travel to the University of Limerick, users can also have access to most of the applications available in the LOTS laboratory, by logging into the LOTS server remotely (i.e. from anywhere in the world). This server contains most of the software applications and all the sample files that are available in the actual LOTS laboratory.

As with physical access, users wishing to make use of this remote facility need to request a personal user name and password from the LOTS staff (see chapter 3). The users can log on to the LOTS server via the LOTS section of the ELECT portal (see Figs. 2.1-3).

As shown in Fig. 2.1-2, access to LOTS Online can be achieved via the ELECT Portal (http://electonline.org/lots.php). Fig. 2.3 shows the classic Microsoft log on box that enables users to log on to LOTS over the Internet. Once a user has logged onto the LOTS server, he/she will have access to a personalised LOTS desktop, in exactly the same way as if he/she was sitting in front of the serve (see Fig. 2.4-5).


http://electonline.org/lots.php

mailto:[email protected]

http://www.electonline.org/



Fig. 2.1 Fig. 2.2 Fig. 2.3

Fig. 2.4 Fig. 2.5

Unfortunately, full administrative rights cannot be granted to any user accessing LOTS online, as the contributing companies need to be guaranteed that a certain level of security will be maintained during the use of their software packages.



3. Policy of use

3.1 General

The use of the LOTS laboratory and the LOTS server are free of charge and non-profitable until January 2004. As pointed out before, our aim is to facilitate learning and evaluation, providing a showcase of all the major software localisation tools currently used in the industry. Therefore, no user should, in any way, make use of these facilities to make a profit or any illegal activity.

Although the LOTS staff has put every effort (administrative and technical) into ensuring the integrity of the donated software and the agreed use thereof, the honesty and good intentions of each user are presupposed. Consequently neither the LOTS nor ELECT staff will be responsible for any damage or misuse that may be caused, directly or indirectly, by the use of the LOTS facilities.

On a similar note, the LOTS staff reserves the right to terminate any individual’s access to the LOTS facilities, if they consider that he/she is breaking any of the fair use principles mentioned above.

3.2 Visit and Password Request

As stated previously, anyone wishing to visit the LOTS laboratory, run by the Localisation Research Centre (LRC) at the University of Limerick, needs to schedule a meeting and explain his/her intended use and professional details (country, company, position, etc)1. The LOTS staff will provide as much technical support as possible. A general password and user name will be provided to visitors. This password and username will be changed on a regular basis. Behaviour in the laboratory should comply with the current regulations set out by the University of Limerick, as well as the LOTS general policy for use.

3.3 Remote Access and Password request

Remote access can be obtained by explaining the purpose of using LOTS to the LRC staff and a password and username will be sent to the user via email if the request is approved. In general, each account will be activated for 5 working days. After that period, the LOTS staff may decide to keep it active for a longer period, provided that there are no more than 10 concurrent users. Users can request reactivation of their account at any time, which will be granted, as long as there is no special impediment.

In order to avoid slow Internet speed, a maximum of 10 concurrent users can be connected to LOTS at any time. Therefore, if the number of requests for an account is higher than 10, accounts will have to be scheduled accordingly.

1 A downloadable form is available at http://lrc.csis.ul.ie/research/projects/Elect_Project_Web/LOTS.htm


http://lrc.csis.ul.ie/research/projects/Elect_Project_Web/LOTS.htm


The LOTS staff reserves the right to cancel any user account at any moment, without any previous consultation.

3.4 Sample files for testing

Sample files, like software, are donated to the LRC by various companies. These sample files are available on the desktop of each machine in the lab and on the LOTS server. Companies wishing to test their own files in the LOTS laboratory can do so, provided they bring a copy of the files with them.

If companies wish to test their own files while connected remotely to the LOTS server, they must first send their files to the LOTS staff. The files will be placed temporarily in a separate folder on the LOTS server and shared out to the company. When the company has finished testing, the files will be removed from the server.

3.5 Cancellation of access

As already mentioned, this service assumes a good will from every user. Any purpose other than learning, testing of evaluating any of the software applications available in LOTS is not permitted. Any misuse in/from/to the server will imply the immediate deactivation and the user's account will be disabled.



4. Technology in Use

4.1 Hardware

10 PCs (Pentium IV, @ 1.80GHz, 523MB, 20GB HD). Recommended HD: 40-80 GB 1 LOTS server (Pentium III @ 1.27GHz, 523MB, 2 80GB HD)

4.1.1.1.1.1.1.1.1Distribution of PCs in the laboratory

PC Name Description CommentsLOTS Server File Server

It stores all s/w localisation packages and sample localisation files in the main international languages and formats, etc.

It has installed localisation packages, which has been previously agreed with the company.

Runs in Win 2000 server. All the LOTS PCs in the lab should have full access to this server. It will grant internet access to all the other machines. It is kept in the

LRC office.LOTS01 – LOTS10 Windows 2000 Professional

Contains the most widely used s/w localisation applications and sample files. General tools and the virtual operating systems are also available here. Please, see the Basic Build section for more details.

4.2 Software

Platforms: o Windows 2000 Professionalo Windows Server 2000o Windows XP Professional2

o Windows NTo Windows 98o RedHat Linux 8, and 9

Full Localisation tools: o See appendix B

Sample files: Multilingual glossaries, multimedia, XML, and XLIFF files.

2 Windows XP Professional/NT/98, and Linux 8 are available as virtual operating systems (they are generated by VMWare). VMWare is “virtual machine software for the desktop. Optimised for the power user, VMware Workstation runs multiple operating systems -- including Microsoft Windows, Linux, and Novell NetWare -- simultaneously on a single PC in fully networked, portable virtual machines. VMware Workstation provides more choice, greater flexibility, and more powerful functionality than any other virtual machine software in the marketplace today”. Source: http://www.vmware.com


http://www.vmware.com/


5. Architecture


LOTS Server(Domain Controller)

LOTS Laboratory 2003

Remote Access to

LOTS

LOTS01 LOTS02 LOTS03 LOTS04 LOTS05

LOTS06 LOTS07 LOTS08 LOTS09 LOTS10

ULGateway

LOTSFirewall

Public Internet

(LOTS Online)

(Optional)


6. Setting Up of the LOTS Server

6.1 General Installation and configuration

1. Install Windows Server 2000.2. Download3 and install all of the Windows Services Packs (SP) and security patches

available from the Microsoft web site for the LOTS PC (go to START > Windows Update).3. Install a good software antivirus4 (e.g. Norton 2002). Schedule an automatic daily scan and

enable the real time protection option. 4. Install all the general programs5: MS Word 2000, Excel 2000, Power Point 2000, Access

2000, Netscape, WinZip, etc.5. Create a folder called “LOTS Resources Area” in the C drive.6. Create the following shortcuts in the administrator’s desktop:

1. “How to Use LOTS”: this shortcut links to http://lots-server.lots.ul.ie/TSWEB\readme\index.htm, which is a web page with detailed information on how to use LOTS, what tools are available, how to access the sample files, how to start a virtual operating system, etc. This page is stored in C:\Inetpub\wwwroot\TSWEB\readme\index.htm and will be accessed by all the PCs in the laboratory.

2. “LOTS Resources Area”: it is linked to the folder with the same name in the C drive. It contains several folders with different resources: Sample Files, (localisation) tools, and Virtual Operating Systems.

7. Organise all the shortcuts display in START Programs. To do that, go to C:\Documents and Settings\Administrator\Start Menu\Programs, and create a folder called “Localisation Tools” (e.g. Fig. 6.1), “Related Tools”, and “General Tools”. When users go to START > Programs > Localisation Tools, they should see something similar to Fig. 6.2.

Fig. 6.1 Fig. 6.2

The folder “Related Tools” should be organised in a similar fashion, depending on the tools available.

3 This should be done on a regular basis.4 Virus definitions should be updated at least once a week.5 It is advisable not to install MS Outlook as it is usually a target of virus attacks.


http://lots-server.lots.ul.ie/TSWEB%5Creadme%5Cindex.htm



8 Configure the IP address6 (Right-click on My Network Places > Properties > Local Area Connection > Properties > Internet Protocol (TCP/IP) > Properties) (See Fig. 6.3).

Fig 6.3

9 Name the server Name as appropriate7 My Computer > Properties > Network Identification (See Fig. 6.4).

Fig. 6.4

10 Install a domain controller8: click on Start, point to Programs, point to Administrative Tools, and then click Configure Your Server. The name of the domain should be “LOTS”.

11 Click Active Directory, and then click Start to start the Active Directory Installation wizard. Follow the instructions in the Active Directory Installation wizard.

12 Empty the Recycle Bin.13 Copy the administrator’s profile to the default user as shown in Fig. 6.5, My Computer >

Properties > User Profiles.

6 For security reasons, all the fields in the picture are blank.7 For security reasons, all the fields in the picture are blank.8 By being a domain controller, all the PCs in the LOTS laboratory will be able to join the LOTS domain in the LOTS server.



Fig. 6.5

6.2 Security

There are quite a lot of security configuration settings in Windows Server 2000. However, for the purposes of this documentation, only the most basic ones will be described.

1. Local policies: depending on the level of security required, this might vary. In the Administrative Tools panel, go to Domain controller > Log on locally > Add Everyone (see Fig. 6.7-8). Then do the same for the Local Security Policy and Domain Security Policy in the Administrative Tools panel. This will allow users to log on in any of the LOTS PCs in the LOTS domain.

Fig. 6.7 Fig. 6.8

2. Force passwords security settings: Local Security Policy>Account Policies>Password Policy. This will ensure that passwords are of a minimum length, and that include special characters (e.g. “´@” and “!”).

3. If the FTP protocol is likely to be used, go to: IIS>FTP default site>Properties>add user name of the administrator (or any other trusted user) and clear anonymous access box. The same users should be added to the remote folder (in the case of LOTS: TSWEB folder). This will ensure that only registered users can FTP files to the server from a remote location.

In addition to this, it is crucial to check for upgrades and patches for Windows Server 2000 on the Internet on a regular basis (START > Windows Updates).



6.3 Letting client PCs join the LOTS Domain

In order to add the LOTS client PCs to the LOTS domain (remember that the LOTS server is also the LOTS domain controller), permissions need to be granted. In the Administration Tools \panel, go to Active Directory Users and Computers > Computers (on the left panel) > New > Computer > enter name of the client PC > OK (see Fig. 6.9).

Fig. 6.9 Fig. 6.10

6.4 Creating users accounts and passwords

In order to allow users log on to the LOTS domain, an account and password for each user need to be created beforehand. In the Administration Tools panel, go to Active Directory> Users and Computers > Users (on the left panel) > New > User > enter user name, password, etc (see Fig. 6.11-12). At any stage, users accounts permissions can be edited by double clicking on any account name (see Fig. 6.13).

Fig. 6.11 Fig. 6.12 Fig. 6.13



7. Setting Up LOTS Online (Remote Access to LOTS)

7.1 Technical Requirements

a) Operating System: As Terminal Services only support Windows operating systems, only Windows operating systems can be used. In particular, it is recommended to use Windows 2000 and XP Professional clients, as they do not need CAL licences (see section on Terminal Services Licensing).

b) Browser: As LOTS remote access is based on Microsoft Terminal Services, Terminal Services Client Control9 and uses Remote Desktop Web Connection, only Microsoft Internet Explorer (IE) v. 4 or higher can be used. If problems occur when using IE v.4, it is recommended to upgrade to IE v.6. Based on the research carried out by the LOTS staff, this technology seems to be the best option for LOTS. Other options studied were PC Anywhere and Virtual Network Computing (VNC).

c) Speed: Varies depending on the type of connection, the location, and the number of people accessing the server simultaneously. However, remote access from Seville (Spain) and Austin (Texas, US) using an ADSL connection proved to be reasonably fast.

7.2 Technology in use: Microsoft Terminal Services ActiveX Control

The technology that LOTS server uses to enable remote access is Microsoft Terminal Services. In particular, LOTS has the Terminal Services Advanced Client (TSAC) installed, which is freely downloadable from Microsoft’s web site (see description and web address below).“The Terminal Services Advanced Client (TSAC) is a Win32®-based ActiveX® control (COM object) that can be used to run Terminal Services sessions within Microsoft® Internet Explorer10.

The TSAC Web package includes the downloadable ActiveX control and sample Web pages that can be used as a starting point for running Windows®-based programs inside Internet Explorer. Developers can also use the TSAC to develop client-side applications that interact with applications running on a terminal server.”

When a web surfer accesses for the first time a web page that contains the embedded Terminal Services ActiveX Client Control, the “Connect” button will be inactive. The user then will be automatically prompted to accept the automatic download and installation of the ActiveX Control, which will activate the button.

When the user clicks on the button, the typical Microsoft user interface comes up. The user then can log on to the LOTS server in the usual way (as long as valid user name and password are submitted), but, in this case, the log on operation takes place over the Internet (See Fig.7.1-2).

9 ActiveX control that provides virtually the same functionality as the full Terminal Services Client, but it is designed to deliver this functionality over the Web, even if the full Terminal Services is not installed on the client computer. Netscape does not support ActiveX control.10 Microsoft Internet Explorer (IE) is the only browser supported by this ActiveX Control. Use IEv6 for best performance.


Fig. 7.1 Fig. 7.2

“The downloadable ActiveX control provides almost the same functionality as the full Terminal Services Client, but is designed to deliver this functionality over the Web. The Web Package set-up program installs the downloadable ActiveX control, the ActiveX Client Control Deployment Guide, and sample Web pages on a server running Internet Information Services 4 or later.”

Source: http://www.microsoft.com/windows2000/server/evaluation/news/bulletins/tsac.asp

7.3 Installation of Microsoft Terminal Services Active X Control

The installation is very simple and straightforward. The TSAC package (freely downloadable) contains clear and detailed installation instructions. However, it is important to highlight that the LOTS server web address should be added in the ActiveX control code inserted in the web page (the default name of the page is default.htm), as shown below:

 <td id="ServerKeyWidth" width="313" valign="bottom">

<font face="Arial, Helvetica"><br> <input type="text" name="Server" size="41" id="editServer" value = "lots-

server.lots.ul.ie"> </font>

</td>

Another important point to notice is that the default folder name for this ActiveX control is TSWeb, and should be placed in C:\inetpub\wwwroot directory.

7.4 Permissions

Remote access permissions can be granted or denied for each user’s individual account, as shown in Fig. 7.3

Fig. 7.3


http://www.microsoft.com/windows2000/server/evaluation/news/bulletins/tsac.asp


It is also important to know that all the server log files are stored in C:\WINNT\System32\Log Files.

7.5 Log on troubleshooting

Problem 1: The following error message appears: “The logon policy of this server does not allow you to logon interactively”

Reason:Although your user name and password are correct, for some reason, you haven't been granted enough security permissions to access the LOTS server. Solution:Send an email to [email protected] stating the error message you are getting, and you will be granted permission.

Problem 2:The following error message appears: "The system could not log you on. Make sure your user name and domain are correct, then type your password again."

Reasons and solutions:There can be several reasons for that: 1. You haven't been granted a password and user name. Solution: contact [email protected]

in order to request a password and user name, specifying your purpose.2. You have been granted a password and user name, but you have entered them

incorrectly. Solution: Check spelling.3. You been granted a password and user name, but your password has been disabled or

has expired. Solution: Contact us at [email protected].

Problem 3The Connect button is inactive (See Fig.7.4)

Reasons and solutions:There can be several reasons for that: 1. You are using a different browser other than Microsoft Internet Explorer (IE) 6.

Solution: You need to install Microsoft Internet Explorer (IE) 6.2. The Microsoft Remote Desktop Web Connection is not installed in your PC.

Solution: Download it from http://www.microsoft.com/windowsxp/pro/downloads/rdwebconn.asp. (You will need to have administrator rights in your PC). For instructions on how to install this plugin, or any further information, click here or contact LOTS. See Fig. 7.4

Fig. 7.4




7.6 Licensing

As a general principle, it is recommended to find out what the university’s (or company’s) licensing status is in relation to Windows Server 2000 and the client operating systems where LOTS is going to be established, and then request the necessary licences.

LOTS Online and Terminal Services11

LOTS Online (i.e. remote access to LOTS) uses Microsoft Terminal Services. The following is a summary that highlights the licensing of Microsoft Terminal Services, which was taken from the Microsoft Server 2000 help file. Some footnotes have been added for clarifications or comments. Detailed information is available on the Microsoft’s web site and in the Windows Server 2000 help file.

Microsoft Terminal Services Licensing:

“Terminal Services has its own method for licensing clients that log on to Terminal Servers12, separate from the licensing method for Windows 2000 Server clients. Clients must receive a valid license issued by a license server13 before they are allowed to log on to a Terminal server in application server mode. When using Terminal Services in remote administration mode14, two concurrent connections are automatically allowed to log on, and a license server is not required.

Using Terminal Services in application server mode requires a license server, and the license server must be activated through Microsoft. Once activated, the license server provides a secure way to install client licenses and issue them to Terminal Services clients. When a client attempts to log on to a Terminal server for the first time, the server contacts the license server and requests a license for the client. Before licenses can be issued to clients, you must first install a license server on your network15, activate the license server through the Microsoft Clearinghouse, and install client license key packs on the license server.”

For more information, contact Microsoft at via e-mail [email protected] or call 0870 60 10 100 and choose the Business option. You can also contact an appropriate reseller for 11 They require a Terminal Server and a Licensing Server.12 A Terminal server is the server on which Terminal Services is enabled. It provides clients access to Windows-based applications running entirely on the server and supports multiple client sessions on the server. When clients log on to a Terminal server, the server validates the client licenses. If a client does not have a license, the Terminal server requests one from the license server (see also definition of license server). You have the option to enable Terminal Services when you run Windows 2000 Server Set-up. Or, you can enable Terminal Services at a later time using Add/Remove Programs in Control Panel. Terminal Services can be enabled in either remote administration or application server mode. Only application server mode requires licensing.

13 A Terminal license server “stores all client licenses that have been installed for a Terminal server and tracks the licenses that have been issued to client computers or terminals. A Terminal server must be able to connect to an activated license server before clients can be issued licenses. You can install a license server on your computer when you run Windows 2000 Server Set-up. For Windows 2000 domains, a licensing server must be installed on a domain controller.” It can allow unlicensed clients to connect for 90 days (by issuing temporary licences). After this time, Terminal servers can no longer allow clients to connect unless it locates a license server to issue client licenses. Please note that Windows client operating systems other than Windows 2000 and XP Professional also need CAL licences.

14 In the case of LOTS, the licensing method is application mode, in order to allow more than two concurrent users.

15 It can be the server serving Microsoft Terminal Services.




advice about the best licence programme solution to fit your needs: http://www.microsoft.com/uk/licensing/buying/wheretobuy.aspx



8. Setting Up PCs in the LOTS Laboratory

8.1 Basic build and configuration

The following is a summary of the main steps to set up a basic build for the LOTS Laboratory. Once it is finished, this build should be ghosted and copied onto all the local PCs in the LOTS Laboratory.

1. Install Windows 2000 Professional2. Download and install all of the Windows Services Packs (SP) and security patches available

from the Microsoft web site for the LOTS PC (go to START > Windows Update).3. Install a good antivirus software (e.g. Norton 2002).4. Install VMWare 4.5. Install all the general programs16: MS Word 2000, Excel 2000, Power Point 2000, Access

2000, Netscape, WinZip, etc).6. Install all the localisation tools (listed available at

http://electonline.org/dev/softwaredirectory.php)7. Install all the related tools. (i.e. not localisation tools, although they are used in localisation).8. Create a folder called “LOTS Resources Area” in the C drive.9. Create a folder called “Virtual Operating Systems” in C drive (all the virtual O/S should be

copied into this folder after this build has been ghosted in each PC).10. Create the following shortcuts in the administrator’s desktop:

1. “How to Use LOTS”17: this shortcut links to http://lots-server.lots.ul.ie/TSWEB\readme\index.htm, which is a web page with detailed information on how to use LOTS, what tools are available, how to access the sample files, how to start a virtual operating system, etc. This page is stored in the LOTS Server (Location: C:\Inetpub\wwwroot\TSWEB\readme\index.htm). This is a better option rather than storing that web page in each local PC, as it is only updated once, and the updated version is reflected in each PC in the laboratory (this also apply to remote users).

2. “LOTS Resources Area”: in order to produce this shortcut, the network drive of the local machine that will be ghosted, needs to be mapped to this folder in the LOTS server. It contains several folders with different resources: sample files, (localisation) tools, and virtual operating systems.

To map the network drive follows these instructions:

1. Right-click on the Start button2. Click on Explore >Tools > Map Network Drive3. In the path box, enter: \\lots-server\d$\Store4. Browse to the Tools folder

3. “Operating Systems”: This is a shortcut to start VMWare. This shortcut is not available in LOTS online (i.e. remote access) as remote access to the virtual operating systems has proven to be very slow. Please note that none of the virtual operating systems should be included in the build to be ghosted. They can be added to each PC once the ghost image has been copied in each PC.

16 It is advisable not to install MS Outlook, as it is usually a target of virus attacks.17 This web page should have been created in the LOTS server before hand.




http://electonline.org/dev/softwaredirectory.php


11. Organise all the shortcuts display in START Programs. To do that, go to C:\Documents and Settings\Administrator\Start Menu\Programs, and create a folder called “Localisation Tools” (see Fig. 8.1), “Related Tools”, and “General Tools”. When users go to START > Programs > Localisation Tools, they should see something similar to Fig. 8.2:

Fig. 8.1 Fig. 8.2

The folder “Related Tools” should be organised in a similar fashion, depending on the tools available.

12. Configure the IP address18 (Right-click on My Network Places > Properties > Local Area Connection > Properties > Internet Protocol (TCP/IP) > Properties). Please note that the last part of the IP address should be completed in each PC once the ghost image has been copied. Otherwise, there will be conflicts between IP addresses within the network.

Fig 8.3

13. Empty the Recycle Bin.14. Copy the administrator’s profile to the default user as shown in Fig.8.4 (My Computer >

Properties > User Profiles).

18 For security reasons, all the fields in the picture have been emptied.



Fig. 8.4

8.2 Naming and joining the LOTS clients to the LOTS domain

It is best to name and join a LOTS client to the LOTS domain when the ghost image with the basic build has been copied in each PC.

Before joining the clients to the LOTS domain, ensure that the LOTS server has granted them permissions (see the LOTS server section).

In order to change the name of a client’s PC (e.g. LOTS01), go to My Computer > Properties > Network Identification (see Fig. 8.5).

Fig. 8.5

Then, enable the domain field and enter the domain name (LOTS in this case). Then you will have to enter your user name and password to be allowed to carry out this operation. If you are not allowed, ensure that you have administrator’s privileges in the LOTS server.



8.3 Adding virtual operating systems

By default, all the localisation tools are installed just within the main O/S (i.e. Windows 2000 Professional) of each PC in the laboratory.

In order to keep the ghost image of the basic build as small as possible, it is recommended to copy and paste the virtual operating systems folders into the “Virtual Operating Systems” folder in the C drive from the LOTS Server (in the LOTS Resources Area). Obviously, this assumes that those virtual operating systems have been already created using VMWare and are stored in the LOTS server.

When any user needs to run a particular program in any of the virtual O/Ss, she/he can access the “LOTS Resources Area” (see chapter 9), and install that particular program from there. As mentioned earlier, the main reason for doing this is that a lot of space is saved this way.



9. Activation of the Virtual operating systems

In order to activate a virtual O/S, follow the these steps:

1. Double-click on the Operating Systems shortcut file on your desktop (Fig. 9.1). This will activate VMWare 4 (Fig. 9.2), a program that allows users to create and run different O/S (stored in virtual partitions in your PC).

Fig. 9.1

Fig. 9.2

2. Click on the tab displaying the operating system that you want to start. Then click on the small green arrow button in the main toolbar. This will start the O/S in the usual way (Fig. 9.3-4)

Fig. 9.3

Fig. 9.4

If the O/S you are looking for is not displayed in any of the tabs, click on the Open button in the main tool bar and browse to the folder My Virtual Machines in the C drive. Then select the O/S



from the appropriate folder. If you require an O/S not available there, please consult with the LOTS staff)

3. Click on the blue button in the main tool bar of VMWare. This will maximise the size of the virtual screen.

If the applications you require are not in the Operating System that you have activated, you can browse to the Tools folder (in the "Resources Area in LOTS" folder on your desktop). There you will find a list of tools that are available and you should be able to install it yourself in the Operating System.

By default, none of the virtual operating systems have any localisation program installed. If the application you are looking for is not installed, you can install it yourself from the Resources Area in LOTS folder.

IMPORTANT

Please, bear the following in mind when running a virtual O/S:

Use CTRL + ALT + INSERT instead of CTRL + ALT + DELETE in order to log on.Log off by using the above key combination or Program files > Shut Down.

Do not power off the virtual operating system before logging off. Otherwise, some internal errors might occur.

For best performance, it is better not to use more than one virtual operating system at the same time.

To go back to Windows 2000 Pro (host O/S), press CTRL + ALT.


http://lots-server.lots.ul.ie/TSWEB/readme/resources.HTM

http://lots-server.lots.ul.ie/TSWEB/readme/resources.HTM


10.Switching the language of the Operating System

In Control Panel, double-click "Regional Options". Then the following dialogue box will be displayed.

Fig. 10.1

All the languages available are displayed in the "Menus and Dialogs" dropdown list.

If you wish to switch the default language of the operating system, select one of the available languages. Then log off, and log in again.

(Note that this is not quite the same as running a localised version. The Multilingual User Interface Pack is based on the English version of Windows 2000 and XP.)

Languages available

Windows 2000 ProfessionalDanish, Dutch, English, Finish, French German, Italian, Norwegian, Portuguese (Brazil), Portuguese (Portugal), Spanish, Swedish

Windows XP ProfessionalArabic, Brazilian, Chinese Simplified, Chinese Traditional, Czech, Danish, Dutch, Finish, French, German, Hebrew, Italian, Japanese, Korean, Norwegian, Russian, Spanish, Swedish



11.Ghosting the client PCs

1. On your own PC, set up a new folder (with a UNIQUE name) and enable shared access. Ensure that there is a copy of all the required ghost files in this folder. Below is an illustration of the files required.

Fig. 11.1

2. Insert the floppy disk marked “GX260 (this name refers to the PCs in the laboratory) Network Boot disk” into your PC. In the LANMAN folder, go into the LANMAN.INI file. Change the username to your own (e.g. Joe.Blocks). Save changes and exit the file.

3. Again on this floppy disk, go into another file - LMUSER.INI. This file should contain only one line. At the end of this line, hit return and type the same line changing the details there to your own. The changes you need to make start at ‘lrc-01’ (name of your own computer - you need to substitute this with the name of your own PC), followed by a forward slash. Then replace ‘ghost’ with the name of the shared folder that you created on your PC. At this stage you can delete the first line of the file, i.e. the original line referring to your own PC. Remember to keep a note of the drive letter used (e.g. R://).

4. Now on the machine to be ghosted, make sure that the Recycle Bin and the Workarea are empty before you create the image of the PC.

5. When you have finished installing software on this PC (as administrator) log on as a local user to ensure that all programs are working as intended.

6. Reboot the PC using the floppy (GX260 Network Bootdisk). At the A:// prompt, type the drive letter from the LMUSER.INI file e.g. R:// and hit return.

7. You should now get a prompt, with the appropriate drive letter, e.g. R://. To ensure that this machine can access the shared folder on your PC, type: “dir” and hit return. The list of files copied into the shared folder should appear. Now at the prompt, type: “ghost”.

8. A menu should appear on your screen. Use the return and arrow keys to select ‘Local’, then ‘Partition’ and ‘To Image’.

9. Select the first option (NTFS) and hit return.

10. Make sure that the drive is right and name the file, giving it the file extension .gho. Then hit ‘Open’.



11. If prompted about the type of compression, select “Fast”. Two dialog boxes may also appear after this. If so choose ‘Yes’ each time.

12. The file will be created automatically, running for approx. 30 minutes. If there is a large amount of information stored on the PC, you will then be prompted to create another .gho file to ghost the rest of the image. Type a new filename and hit OK. The PC will work by itself again, for anything up to 30 minutes. You will be informed when the process is finished.

13. Remove the floppy disk and reboot the PC as normal.

14. Back at your own PC, the ghost image files (.gho) should be in the folder that you shared – having been passed over the network.

15. Now go to the machine that you want to copy the ghosted image to. Again boot from the “GX260 Network Bootdisk”. At the A:// prompt, type the drive letter from the LMUSER.INI file e.g. R:// and hit return.

16. As before, you should now get a prompt, with the appropriate drive letter, e.g. R://. At the prompt, type: “ghost”.

17. Again the same menu should appear on your screen. Use the return and arrow keys to select ‘Local’, then ‘Partition’ and this time ‘From Image’.

18. Hit return through any dialog boxes that may appear. When prompted to select the file to copy, type the name of the first file you created when ghosting the image e.g. ghostimage1.gho. The files will copy over automatically. Again after approx. 30 minutes, you will be prompted to enter the name of the second file.

19. You will be informed when the process is completed. Remove the floppy and reboot. At this stage the machine should appear identical to the one which the files were ghosted from.

20. You must rename the machine, giving it it’s own unique name. To do this right click on the ‘My Computer’ icon on the desktop. Click ‘Properties’, then the ‘Network Identification’ tab. Again click ‘Properties’ and type in the new computer name. You will have to reboot the machine for this change to take effect.

21. The IP address will also have to be changed and a new computer account created. LRC staff does not have the password required to do this.



12.Appendix A: Expression of Interest Form


Localisation Research Centre (LRC) CSIS Department, University of Limerick

Castletroy, Limerick, IrelandTel: +353 61 202881, Fax: +353 61 202734, Email: [email protected]

EXPRESSION OF INTEREST FORM

Thank you for your interest in LOTS! Please, take a few minutes to fill in this expression of interest form, which will give us an indication of your needs. When completed, return to the address above and we will schedule a date and time for your visit. We will do our best to accommodate your preferred dates and times.

Name: Telephone: _____________________________Company: _______________________________ Email: _________________________________City & Country: Date of application: ______________________Position: ______________________________

How did you hear about LOTS? Surfing the web Through a

friend/colleagueReceived a brochure

At a conference/meeting

Other

Further Details:

What is your reason for visiting the laboratory?

To test available tools

To research tools To evaluate the compatibility of

standards

To find out more about LOTS/the ELECT project

Other

Requirements needed:

When would you like to visit?

1st Preference: Date _________________________ Time__________________________2nd Preference: Date _________________________ Time__________________________3rd Preference: Date _________________________ Time__________________________



13.Appendix B: Evaluation Form


EVALUATION FORM

Company/Position: (Optional): ________________________ Date: ___________

Please, take a few minutes to fill out this questionnaire. This will help us to improve future performance and events.

Lab Venue

Very Good Good Appropriate Bad Very BadAppropriateness of venue

Facility of Access

Comments:

Software & Hardware

Relevance of tools

Organisation of tools

Comments:

Support from LOTS Staff

Responsiveness

Tools assistance

Comments:

General Comments / Suggestions
