Service Birmingham (PURE)

Location Birmingham

The Cranstoun Group is a charity empowering people to live healthy, safe and happy lives. Our skilled and compassionate teams work with service users, families and communities, helping them to make positive changes. We offer a wide range of services across England, including community-based outreach, treatment and recovery, detox, supported housing, and specialist services for young people and families and carers. We’ve been making a difference since 1969 by combining our expertise with innovative approaches, and putting people at the heart of what we do.

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Intervention Worker

JOB DESCRIPTIONJob purpose / Context:

To deliver intensive work focussed pre-employment and appropriate post-employment holistic pastoral support and mentoring support to disadvantaged inactive and unemployed people.

To work effectively within and in partnership with other agencies and services to deliver a joined up service to support people into employment education or training.

To support a person’s progression using a mix of holistic support, challenge and mentoring techniques, keeping a focus on achieving sustainable employment and/or training/education at all times.

To work closely with employer engagement/education and training structures and Employment Development Workers elsewhere in the network of providers and in general, in order to manage the transition into employment.

Responsible to: Service manager

Responsible for:

The use of management information which informs the planning and evaluation processes for the operation of the project.

Establish and maintain a positive and ongoing supportive relationship with a caseload of people

To manage and monitor risk and needs, ensuring that appropriate risk management strategies are part of a coordinated multi agency approach.

Overseeing the utilisation of support services ensuring that all participants are allocated an appropriate level of support that reflects their needs.

Role Specific Duties & Responsibilities:

Establish and maintain a positive and ongoing supportive relationship with a caseload of people

Effectively engage with participants and develop trust-based, intensive relationships to provide an appropriate level of support

Clearly define the relationship with the person from the outset, making the offer and nature of support clear. Explain clearly how this functions alongside and within the support normally offered by the partner agency

Apply a mix of assessment, quality holistic support, challenge and mentoring techniques to the relationship with the person

Strike an effective balance between nurturing clients and the positive challenging of self-limiting beliefs and behaviours

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Support the person in actively addressing barriers to work, setting clear goals, short and medium term actions consistent with accessing employment and/or training at the earliest possibility

Ensure the person remains actively involved, and this reflects each persons varied level of need, readiness to progress into employment or training and their current status

Deliver an intensive employment focussed offer, addressing barriers to work and supporting them into sustainable employment or training.

Work with Employment Development Workers to coordinate appropriate employer facing activity, including visits to, or interactions with, employers

Manage Health & Safety and Data Protection requirements to meet legal standards

Maintain appropriate caseloads reflecting a person’s varied levels of need, in order to ensure a flexible, holistic support service addressing employability and wider personal support barriers

Ensure continuity of contact, meeting in the first instance in places of trust/community settings as appropriate

Maintain flexible, regular, relevant and meaningful contact with each person, using means ranging from face-to-face, telephone, email, text or other means

Deliver the service through agile working in a variety of locations appropriate to the person

Ensure intensive contact with each person on caseload as appropriate to enable swift progress and according to need

Deliver a continuity of support in and out of employment, recognising that entry to employment may not be a linear process

Develop effective working relationships with colleagues and lead professionals within partner agencies

Perform active three-way case conferencing with partner agency. Provide written and verbal updates to partner agencies as required and participate in joint working e.g. case conferences where relevant

Communicate regularly and effectively with the partner agency to deliver a joined up offer

Communicate with the partner agency and other relevant partners to explore and access existing support to address the identified support needs of individual people

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Maintain an up to date record of individual action planning and support provided

Record and report on all required monitoring information as required by the PURE project

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PERSON SPECIFICATIONQualifications

Experience is valued as much accredited qualifications within these roles. However, as a guide we would expect as a minimum that Intervention Workers will demonstrate the capacity to operate at a level commensurate with specific Coach /Mentor NVQ level 3 accreditation and /or Information, Advice and Guidance NVQ level 4 accreditation

Experience

Experience in supporting people on a one-to-one basis. Demonstrable ability to appropriately apply mentoring and coaching techniques within a solution led approach to the worker/participant relationship.

Abilities and attributes

Possess a robust knowledge of employment related and wider social and economic issues and barriers that people face in accessing employment and experience in addressing these effectively

Able to demonstrate and role model essential employability behaviours and experience in motivating others

Ability to show creativity and innovation Ability to make critical decisions in a timely, considered manner Ability to engage fully with people Ability to work non-judgementally Ability to manage own time, prioritise activities, and maintain accountability

for workload and clients

Skills

Possess and maintain an understanding of DWP processes and requirements that some people are likely to be subject to

Effective Communication Set clear boundaries Good IT skills and ability to use MS Office (Word, Excel, Outlook) Able to use a computerised client record database for case file management

Knowledge

Possess a robust knowledge and experience of employability and employer focused job support

A sound knowledge of partner agencies that support people in the local area

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