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TRANSCRIPT
Performance Report
May 2019
2
Information to note
• Power BI is a Microsoft Product which allows you to analyse and visualise your data to
share across the organisation. In May CQC invested in this software and it will used by
colleagues across CQC, starting with Performance and Intelligence.
• The contents of this annex are visuals collated from Power BI
• The full reports, including functionality to be able to drill down on the data, or filter by
region is within the Power BI application
• These slides are intended as an information pack whilst support is provided on learning
and using the new tool
• We will demo the Power BI product during the Board meeting on 17 July 2019
• Power BI is the primary source of performance reporting for SLTs and the Executive
team. We are working with the SLTs to develop their products over the next 2 months.
• Comments from the board in regards to it’s functionality, design and structure are
welcomed from board members.
The balance scorecard for 19/20 is split into four quadrants:
Report Structure
People and Providers
This quadrant is designed to capture the
areas of the business that impact people
who use services and the providers we
regulate
Process
The processes measures look at internal
processes and how effective and
efficient they are
Resources
This area summarises our current
resources, and is made up of people and
finance resources
People and Learning
These indicators cover CQC as a place
to work, and how we adapt and learn as
an organisation
Public and Providers
5
Public and Providers
Effective and efficient Registration service in place Measure Target Current Performance
Improve the performance of our overall registration
timeliness compared with our 2018/19 benchmark
Visual displayed on slide 6
New 70.8% 74%Variation 93.8% 93%Cancellation 86.8% 89%Refusal 37.8% 21%
Improve time taken for action to be taken on
unregistered providers
Measure will first be reported in July 2019
Provider satisfaction rates with the registration
process will show incremental improvement 2019 results will be available in Quarter 2
2018 results and visual on slide 7
Costs per application (TBC) Measure will first be reported in July 2019
6
Improve the performance of our overall registration timeliness
7
Registration survey results
8
Public and Providers
Responsive regulation undertaken and we use enforcement when we need to keep people safeMeasure Target Current Performance
Inspections undertaken – Return to rating
PMS visual displayed on slide 9
ASC visual displayed on slide 10
Hospital visual displayed on slide 11
ASC Target varies
depending on
rating
87%
PMS 92%
Hospitals 100%
Inspections undertaken in response to riskMeasure will first be reported in June 2019
% of inspections undertaken based on new
information and the outcome of our interventions
Visual displayed on slide 12
Target not set. Monitor outcomes
and variation2.8%
We target services rated RI or Inadequate to
improve and where they don’t we use our
enforcement powers to keep people safe
Measure will be reported in quarter 2
We undertake enforcement action within 3 days
Visual displayed on slide 13 and 1470% 33%
Monitor the outcomes of our enforcement action
Visual displayed on slide 15
Target not set. Monitor outcomes
and variation71%
Whistleblowing and responding to concerns
Whistleblowing visual displayed on slide 16
Safeguarding visual displayed on slide 17
95% 99%
Providers state in surveys prospect of enforcement
action encourages compliance with CQC regulations
2018 survey results in visual displayed on slide 18
67%2019 survey data will be available
in Quarter 2
PMS Inspections – Return to rating
ASC Inspections – Return to rating
Hospital Inspections – Return to rating
% of inspections undertaken based on new information
13
Enforcement action undertaken within 3 days
14
Enforcement action (outside of 3 days)
Outcomes of enforcement action
16
Volume of Whistleblowing enquiries
17
Safeguarding Alerts referred to the Local Authority
18
2018 survey results
19
Public and Providers
Timely information that is useful for public and providersMeasure Target Current Performance
Inspection reports published within specified time
periods
PMS visual displayed on slide 20
Hospital visual displayed on slide 21
ASC visual displayed on slide 22
90% 88%
Website users accessing reports and other
information say information is easy to find and useful
Visual displayed on slide 23
No set target – Easy to find
93% - Useful
85% - Easy to find
92% - Useful
Providers tell us CQC helped them to improve what
they do
Visual displayed on slide 24
60%2019 survey results will be
available in Quarter 2
Inspection report timescales - PMS
Inspection report timescales -Hospitals
Inspection report timescales - ASC
23
2018 survey results
24
2018 survey results
25
Public and Providers
We are trusted by people and work effectively with partners across Health and Social CareMeasure Target Current Performance
People say CQC is trusted to be on the side of
people using services
Visual of 2018 survey results are below
81%2019 survey results to be
presented in Quarter 2
Processes
27
Processes
Improved, effective digital services in placeMeasure Target Current Performance
CQC colleagues tell us that technology we use is
effective
2018 survey results visual is displayed on slide 28
30%Measure will be reported in
Quarter 2
Decreased cost lost to IT issues
Visual displayed on slide 29£50,333 £31, 250
Decreased time lost to IT issues
Visual displayed on slide 291,917 1,914
28
2018 survey results
Cost & Time lost to IT Issues
30
Processes
Embed a QI approach in CQC that empowers our people to make improvementsMeasure Target Current Performance
Colleagues can make improvements happen in their
area of work
2018 survey results are displayed on slide 31
55%Measure will be reported in
Quarter 2
We have the right programmes that enable us to deliver our strategy and plans and we invest in the right
wayMeasure Target Current Performance
I believe that changes are effectively implemented in
CQC
2018 survey results are displayed on slide 31
32%Measure will be reported in
Quarter 2
We evolve with the systems we regulate and improve the consistency of what we doMeasure Target Current Performance
Inspection teams and providers say in surveys they
have confidence in the consistency of our work and
judgements
2018 survey results are displayed on slide 32
52% (Inspection Team Survey)
48% (Provider Survey)
2019 survey results will be
reported in Quarter 2
Providers say CQC’s approach to inspection was
flexible enough to accommodate new and complex
models of care
2018 survey results are displayed on slide 33
Baseline to be established in
2019/20
2019 survey results will be
reported in Quarter 2
31
2018 Survey Results
32
2018 Survey Results
33
2018 Survey Results
Resources
35
Resources
We will have people in the right place to respond to risk and deliver our prioritiesMeasure Target Current Performance
Maintain a turnover range between 10%-12%
Visuals are displayed on slide 36Range 10-12% 10.5%
Reduce vacancy factor to less than 5%
Visuals are displayed on slide 375% 5.7%
Sickness absence target
Visuals are displayed on slide 384% 3.9%
We will agree a productivity benchmark and improve
on our operational productivity in 2019/20 No target set
ASC – 1.08
Hospitals – 1.10
PMS – 1.25
36
Maintain a turnover range between 10%-12%
37
Reduce vacancy factor
38
Sickness absence target
39
Resources
We will ensure our regulation is proportionate and cost efficientMeasure Target Current Performance
The cost of regulation for providers is benchmarked
in 2019-20
Benchmark will be established in
19/20
Robust budget planning and monitoring in placeMeasure Budget YTD Actual YTD
Revenue £38,400,000 £39,000,000
CapitalThe budget is yet to be phased for
19/20.
Capital expenditure is on track at
£1.5m against the full year
budget.
Strategic Change (Revenue & Capital) The budget is yet to be phased for 19/20
People and Learning
41
People and Learning
People want to work at CQCMeasure Target Current Performance
CQC supports the wellbeing of colleagues 57%
Measures will be reported in
quarter 2
CQC colleagues feel they have manageable
workload51%
Our annual people survey engagement score
improves61%
Improve the understanding of CQCs workforce
diversity by increasing the % of declarations from
colleagues on ESR
Measures to be reported in July 2019
Improve recruitment outcomes for under represented
groups by narrowing the difference in shortlisting
outcome between BME and White candidates
Improve career and development opportunities for
under represented groups and increase perception
of equal opportunities in the people survey
We have a high quality learning and development programmeMeasure Target Current Performance
Uptake of L&D Visuals are displayed on slide 4290% 88%
Agree or strongly agree L&D is relevant and useful
Visuals are displayed on slide 4348% Measure will be reported in Q2
42
Uptake of L&D