cqc frontline staff survey report and analysis · cqc frontline staff survey – report and...
TRANSCRIPT
CQC is the independent regulator of all health and social care services in
England. Our job is to make sure that these services - provided by ambulances,
care homes, dentists, GPs, hospitals, and services in people’s own homes and
elsewhere - meet national standards of quality and safety. (Read more about us
here - http://www.cqc.org.uk/public/about-us)
This report summarises the results of our second survey of health and social
care professionals across England – which ran in October and November 2013 -
– and compares it with the previous survey from October 2012, where the same
questions were asked.
The survey aims to measure front line staff’s knowledge, awareness, and
opinion of CQC.
This survey is run annually, and the results made available to you via our news
updates, our online community of providers and health and social care
professionals, on the professional portal of our website, and via a range of
different stakeholder groups and professional bodies.
If you’ve any questions about these surveys, please contact Matthew Silk
CQC Frontline Staff Survey Introduction
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Total Responses by Role
Nursing, Midwifery, & support staff
Total response - 4813
655
CQC Frontline Staff Survey
3
2363
46 Healthcare scientists
47 Dental
89 Domiciliary care
290 Care home
(751 Other)
572
Allied health professionals
Doctors
In comparison to the 2012 survey more professionals told us: a
the judgement of non-compliance was fair and accurate - up 23%
their understanding of regulation and inspection was very or fairly good - up 7%
the actions following CQC’s inspection were very or fairly beneficial to patient care - up 4%
changes by the organisation following an inspection have helped improve monitoring of
quality - up 12% p
However: a
there was an 8% drop in the rating of inspection teams as good or very good
5% less professionals than providers thought the way CQC inspects and regulates is beneficial
to the quality of care received?
Read on for the full results from the 2013 survey and how these compare to the
previous one and the 2013 annual provider survey.
CQC Frontline Staff Survey Summary
4
Very Good / Good Poor / Very Poor
5
66% (291)
(2012) 13% (56)
18% (79)
3% (14)
Satisfactory Don’t Know
n = 440
58% (1127)
23% (461)
7% (138)
12% (229)
(2013)
n = 1955
- 8% + 5% + 4%
Q. How did you rate the inspection team’s understanding of the
type of care you provide?
CQC Frontline Staff Survey
Key Movements
Very Good / Good Poor / Very Poor
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73% (2576)
Providers
(2013) 10% (341)
16% (555)
1% (42)
Satisfactory Don’t Know
n = 3514
58% (1127)
23% (461)
7% (138)
12% (229)
Professionals
(2013)
n = 1955
Q. How did you rate the inspection team’s understanding of the
type of care you provide?
CQC Frontline Staff Survey Professionals v Providers
Q. Did you think that the judgement of non-compliance was fair and
accurate?*
(*non-compliant providers only)
Yes No Don’t know
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n = 397
37% (11)
43% (13)
20% (6)
60% (238)
16% (62)
(2013) 24% (97)
n = 30
+ 23% + 4% - 27% Key Movements
CQC Frontline Staff Survey
(2012)
Q. Did you think that the judgement of non-compliance was fair and
accurate?*
(*non-compliant providers only)
Yes No Don’t know
8
n = 397
53% (201)
43% (163)
5% (19)
60% (238)
16% (62)
Professionals
(2013)
24% (97)
n = 383
CQC Frontline Staff Survey
Providers
(2013)
Professionals v Providers
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Q. How would you rate your understanding of regulation and inspection?
50%
(1078)
19% (395)
(2012) 31% (652)
n = 2125
n = 3551
Very / Fairly good Fairly / Very poor Neither good nor bad Don’t know *
* n/b – the “don’t know” option was introduced in 2013
+ 7% - 8% Key Movement from 2012 - 8%
CQC Frontline Staff Survey
n = 3551
57%
(2028) 11% (379)
23% (835)
9% (309)
(2013)
10
Q. How would you rate your understanding of regulation and inspection?
87%
(3594)
Providers
(2013)
13% (537)
n = 2125
n = 3551
Very / Fairly good Fairly / Very poor Neither good nor bad* Don’t know *
* n/b – there were no “don’t know” or “neither good nor bad” options in the provider survey
57%
(2028) 11% (379)
Professionals
(2013) 23% (835)
9% (309)
CQC Frontline Staff Survey Professionals v Providers
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Q. Were the actions following CQC’s inspection beneficial to patient care?
50%
(15)
10% (3)
(2012) 40% (12)
n = 30
n = 397
Very / Fairly No change Don’t know
* n/b – the “don’t know” option was introduced in 2013
54%
(214) 11% (379) (2013)
30% (121)
15% (309)
+ 4% - 10% Key Movement from 2012 + 5%
CQC Frontline Staff Survey
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Q. Were the actions following CQC’s inspection beneficial to patient care?
69%*
(265)
2% (6)
Providers
(2013) 29% (112)
n = 383
n = 397
Very / Fairly No change Don’t know
* n/b – for providers, this also includes the option “slightly beneficial”
54%
(214) 11% (379)
Professionals
(2013) 30% (121)
15% (309)
CQC Frontline Staff Survey Professionals v Providers
13
Q. Are you aware of any changes by your organisation following the inspection which have helped improve monitoring of quality?
53%
(16) (2012) 47%
(14)
n = 30
n = 397
Yes No
* n/b – the “don’t know” option was introduced in 2013
65%
(260) (2013)
35% (137)
+ 12% Key Movement from 2012 - 12%
CQC Frontline Staff Survey
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Q. To what extent do you believe the way CQC inspects and regulates is beneficial to the quality of care received?
n = 4131
n = 3551
Very / Fairly Not beneficial Slightly
65%
(2326)
12% (420)
Professionals
(2013) 23% (805)
70%
(2890)
12% (510)
Providers
(2013) 18% (731)
CQC Frontline Staff Survey Professionals v Providers
n/b – this question wasn’t asked in the 2012 professional survey
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Strategic priorities
- How well are we doing?
1. Encouraging health and social care services to improve
2. Keeping the public informed on the state of health and social care
to help them make informed choices
We asked you how well you thought we were doing in 2 key areas:
CQC Frontline Staff Survey
Very well
Fairly well Satisfactory Fairly poor
Very poor
Don’t know
Total
Ensuring that all providers meet the essential standards of quality and safety
11%
(22)
32%
(686)
27%
(58)
9%
(182)
4%
(82)
17%
(363)
2,121
Keeping the public informed on the state of health and social care to help them make informed decisions about their care
7%
(159)
25%
(519)
30%
(640)
12%
(245)
7%
(142)
19%
(406)
2,111 2012
Strategy - how well are we doing?
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2013
Very well
Fairly well Satisfactory Fairly poor
Very poor
Don’t know
Total
Encouraging health and social care services to improve
14%
(450)
30%
(1,000)
25%
(840)
14%
(482)
6%
(187)
11%
(369)
3,328
Keeping the public informed on the state of health and social care to help them make informed choices
12%
(409)
23%
(778)
27%
(882)
19%
(620)
8%
(261)
11%
(378)
3,328
CQC Frontline Staff Survey
n/b – the wording of these questions changed slightly from last year
How well do you think CQC works with partners in the
health and social care system to coordinate our work?
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CQC Frontline Staff Survey
How well do you think CQC
is currently doing to inspect
whether a service is?
Very well
Fairly well
Satisfactory
Fairly poor Very poor
Don’t know
The provider and professional surveys will continue to run annually, and the
results made available to you via our news updates, our online community of
providers and health and social care professionals, on the professional portal of
our website, and via a range of different stakeholder groups and professional
bodies. A
On Friday 14 March (12 – 1pm) we are hosting a live chat on the community,
about provider insight, including our latest report on behavioural drivers.
If you are not a member of the online community, you can sign up here -
https://communities.cqc.org.uk/provider/user/register.
You can read more about all of our insight work on our website here -
http://www.cqc.org.uk/service-providers/registered-services/information-
professionals/feedback-and-surveys.
If you’ve any questions about this work or any of these surveys, please contact
Matthew Silk.
CQC Frontline Staff Survey Conclusion
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