Voluntary Sector Training is part of Community360, an incorporated registered charity. Registered in England and Wales number 04426567. Registered charity number 1092567. Registered Office: Winsley’s House, High

Street, Colchester, Essex CO1 1UG

Courses October – December 2019

Fantastic Courses for the Voluntary Sector

New! Social Media Courses

New! Customer Care Day

New! MiDas 2-day Accessible Course

1 Book at: https://vst.community360.org.uk/courses

Welcome It seems impossible to think that we’re getting so close to the end of the

year already. Soon it will be bye-bye 2019, hello 2020! To see you into the

coming year, why not treat yourself to one of our amazing courses?

As ever, your feedback has informed the direction of our programme, and

I hope you’ll find something you need. There are some old favourites and

some returners, as well as some brand new courses to VST.

The brochure should be easy to navigate. If you are viewing this brochure

on a computer, you can click on anything that is underlined in blue and

this will take you straight to the booking page for that course. If you are

viewing this brochure on paper and want to book a course, just get

yourself to a computer and type in the web address you see at the bottom

of each page.

We look forward to welcoming you onto one of our excellent courses very

soon.

Tina Bullen,

Training and Development Coordinator.

About Us Voluntary Sector Training is a specialist, not-for-profit training provider,

now part of Community360, working with the voluntary sector to help you

work more efficiently, improve skills and knowledge and deliver even

better services to your clients.

Our open training programmes address a range of topics to help make

your job easier. Half day and full day courses are available.

For even more focused provision, bring us in-house, with either off-the-

shelf or bespoke courses. Contact us to discuss your needs.

Supporting the development of a strong, effective and

diverse voluntary and community sector is at the heart of

what we do.

2 Book at: https://vst.community360.org.uk/courses

Contents Welcome ............................................................................................................................................... 1

About Us ............................................................................................................................................... 1

Awareness Weeks .............................................................................................................................. 2

What’s On October - December 2019............................................................................................ 3

What’s New .......................................................................................................................................... 4

Management and Organisational ................................................................................................... 5

Funding and Finance ........................................................................................................................ 9

Personal Skills .................................................................................................................................. 13

Practical Skills .................................................................................................................................. 19

Social Media and Marketing .......................................................................................................... 22

Terms and Conditions .................................................................................................................... 24

Fees ..................................................................................................................................................... 26

Feedback ............................................................................................................................................ 27

Tailored Training .............................................................................................................................. 28

Contact Us ......................................................................................................................................... 28

Awareness Weeks It’s World Mental Health

Day on 10th October 2019.

Join us on 7th October for

Managing Mental Health

in the Workplace (page

18).

It’s also Trustees Week

from 4th – 8th November,

so trustees, please join us

for Trustee Roles and

Responsibilities (page 8)

on the 7th November.

Finally, it’s Financial Capability Week from 11th November, so why not come to our

Tender Bid Writing course (page 12) on 12th November.

3 Book at: https://vst.community360.org.uk/courses

What’s On October - December 2019

October Date Place Page Supporting, Developing and

Managing Volunteers (accredited)

4 Colchester 6

Managing Mental Health in the

Workplace

7 Chelmsford 18

Safety for Lone Workers 11 Pitsea 20

Bid Writing Workshop 15 Chelmsford 10

GDPR Everyday Essentials 18 Colchester 7

Train the Trainer 23 Harlow 14

Social Media 25 Colchester 22

Dementia Awareness (accredited) 28 Chelmsford 17

November Date Place Page Supporting Customers Face to Face 7 Harlow 15

Delivering Outstanding Service by

Phone

7 Harlow 16

Trustee Roles and Responsibilities 7 Colchester 8

Tender Bid Writing 12 Harlow 12

Volunteer Recruitment (accredited) 15 Colchester 5

Blogging 19 Pitsea 23

Train the Trainer 25 Chelmsford 14

MiDas 25 & 26 Tiptree 21

Supporting, Developing and

Managing Volunteers (accredited)

29 Colchester 6

December Date Place Page Health & Safety L2 (accredited) 3 Harlow 19

QuickBooks 3 Colchester 9

Fundraising Strategies 5 Pitsea 11

Volunteer Recruitment (accredited) 10 Chelmsford 5

Conflict Resolution 11 Witham 13

Safety for Lone Workers 17 Harlow 20

Dementia Awareness (accredited) 19 Colchester 17

Supporting, Developing and

Managing Volunteers (accredited)

19 Chelmsford 6

4 Book at: https://vst.community360.org.uk/courses

What’s New

Customer Care Day VST and Rebecca Winn are proud to present a special day of customer care.

To be held in Harlow on 7th November, our customer care specialist Rebecca will

deliver two courses:

9.30 – 12.30:

Supporting Customers Face-to-Face

Followed by

1.00 – 4.00:

Delivering Outstanding Service by Phone

Anyone who has already been on one of

Rebecca’s courses knows that she practises

what she preaches, and will know to expect

an excellent day of learning.

These courses can be taken separately or together, and when you book onto both

courses, you will receive a 10% discount on both courses. Just book through the

VST website in the usual way and your 10% discount will be applied on invoicing.

Places will be limited so book soon to avoid disappointment.

See pages 15 and 16 for more information.

Social Media Courses We listened and we responded.

Our social media guru, James Gray, will be delivering two courses this quarter.

Chelmsford, 29th October, 9.30 – 4.00:

Social Media

and

Pitsea, 19th November, 9.30 – 1.00:

Blogging

See pages 22 and 23 for more information.

5 Book at: https://vst.community360.org.uk/courses

Management and Organisational Volunteer Recruitment (Accredited)

Overview

This accredited level 3 course is aimed at anyone responsible for recruiting volunteers to work in their organisation. The course explores the role of volunteer workers within organisations and looks at the processes for successful recruitment.

Course Details

We’ll Cover How recruiting volunteers can help an

organisation meet its aims and objectives

Understanding volunteers’ motivations and how they can match what your team needs to achieve

The different roles and responsibilities volunteers can take on within an organisation and how these complement those of employed staff

Volunteer role descriptions including the skills and qualities needed

Different approaches to recruiting volunteers and resources needed

Time: 9.30 – 4.00

Place: Colchester Date: 15th

November

Time: 9.30 – 4.00 Place:

Chelmsford Date: 10th December

Trainer: Robin

Hodgkinson

Benefits To You You’ll be able to confidently recruit volunteers after this course. This course is worth 1 credit on the RQF and forms part of the Gateway Qualifications Award in Volunteer Management. A further course on Supporting Volunteers will be run (see page 6). Both parts are certified on their own but delegates must pass both these courses to gain the full Volunteer Management award.

Our Customers

Say “Take this

course – really informative and

gives you all the tools you need to

manage volunteers”

6 Book at: https://vst.community360.org.uk/courses

Supporting, Developing and Managing Volunteers (Accredited)

Overview

This accredited level 3 course explores how you can effectively manage, support and develop volunteers working in your organisation. It is aimed at volunteer managers and coordinators.

Course Details

We’ll Cover How organisations can support their

volunteers effectively by building relationships with them right from the start

How supporting volunteers by reviewing progress aids retention, motivation and resolves conflict

How organisations can provide effective learning and skills development for volunteers

How developing volunteers benefits both the individuals and the organisation

Benefits To You You’ll feel able to manage volunteers after this course and you will also have the opportunity to network with others. This course is worth 1 credit on the RQF and forms part of the Gateway Qualifications Award in Volunteer Management. A further course on Volunteer Recruitment will be run (see page 5). Both parts are certified on their own but delegates must pass both these courses to gain the full Volunteer Management award.

Time: 9.30 – 4.00

Place: Colchester Date: 4th October

Time: 9.30 – 4.00

Place: Colchester Date: 29th

November

Time: 9.30 – 4.00 Place:

Chelmsford Date: 19th

December

Trainer: Robin Hodgkinson

One of our most

popular courses

7 Book at: https://vst.community360.org.uk/courses

GDPR Everyday Essentials

Overview The General Data Protection Regulation (GDPR) came into force on 25 May 2018 and is the biggest overhaul of data protection legislation for over 25 years, and although it’s been in force for over a year, it’s still important for workers to know the essentials and what it means to them in their job role. This course covers the basic need-to-know information for people new to or not confident with this legislation.

We’ll cover:

The key terms associated with GDPR legislation – what they mean and their implications

How to apply GDPR to everyday work practices

How to avoid GDPR breaches and what to do in case of breaches

The rights and responsibilities of individuals under GDPR

Benefits to you

This half day course will help you to feel more

confident and be compliant with the general

application of GDPR legislation.

Course Details

Time: 9.30 –

12.30 Place: Colchester

Date: 18th October

Trainer: Tina

Bullen

Everyday Essentials

8 Book at: https://vst.community360.org.uk/courses

Trustee Roles and Responsibilities

Overview

This one day course is designed to support both novice and experienced trustees in providing effective governance within their organisations. It considers their roles and responsibilities in general before looking at particular areas in more detail. The course covers all the essential information and includes specific exercises and case studies to develop the participants’ problem-solving skills.

We’ll Cover Assessing the strengths and weaknesses

of your organisation and trustee board

Roles and responsibilities of trustee boards

Paperwork needed to ensure an effective and well managed board

Governance vs management – understanding the difference

Risk reviewing your organisation and contingency planning

Business planning

Good financial management

Developing your board of trustees

Ensuring trustee boards have constructive and productive trustee meetings

Benefits To You You will feel much more confident that your organisation is ‘fit for purpose’ after attending this course. As well as fully understanding your responsibilities, you will be able to develop roles for board members and critically appraise your own organisation.

Course Details

Time: 9.30 – 4.00 Place: Colchester

Date: 7th November

Trainer: Robin

Hodgkinson

One of our top 5

courses in 2019

9 Book at: https://vst.community360.org.uk/courses

Funding and Finance QuickBooks

Overview

Effective financial reporting is essential to ensure charities are adopting good financial management and appropriate use of resources. The non-profit or charity board needs good financial information to understand the financial health of the organisation. QuickBooks can be used to provide some of this information and this half day session with Community360’s Community Accountant will show you how.

We’ll Cover Standard reports available Inputting budgets How to produce reports to monitor

performance against budget Managing multiple projects with

QuickBooks Customising QuickBook reports

Benefits To You Sound financial management starts with those responsible being fully informed. If you are running financial systems, then this will help you to provide the very best information either to Boards of trustees or for Funders.

Course Details

Time: 1.00 – 4.00

Place: Colchester Date: 3rd

December

Trainer: Shelley Rudling

We are an official

QuickBooks Pro-Advisor

10 Book at: https://vst.community360.org.uk/courses

Bid Writing Workshop

Overview

This course is designed for people who have bid writing experience and those who are new to it and want to practice their technique under the guidance of the trainer. The workshop recaps some key points, delivers further information on fund raising and culminates in a practical session whereby participants can work on a real bid they are developing, or work on a simulated bid.

We’ll Cover The analysis of funding conversion rates

(why bids succeed/fail)

Identifying funder priorities

Constructing an effective bid/‘framing’

Target setting – outcomes, outputs and planning ahead

Innovative budgeting

Writing tips

Benefits To You By the end of the workshop, you will be familiar with the key principles in bid writing and be able to think creatively about ‘framing’ your bids. You will know how to write concise and unambiguous answers to questions in application forms and have explored techniques which improve your bid writing skills in order to compete successfully in the funding ‘market’.

This is a very practical session and as such, participants should bring an application which always enables the learning to be transferred to a real bid.

Course Details

Time: 9.30 – 4.00

Place: Chelmsford Date: 15th October

Trainer: Mark Gerbaldi

Our Trainer Mark has had a long and happy

relationship with VST. We love

working with him and he always

gets great feedback.

11 Book at: https://vst.community360.org.uk/courses

Fundraising Strategies

Overview

Every charitable organisation faces the same problem: that of raising funds. This new half day course looks at how to raise money by means other than grant applications to meet a key objective of diversifying a group’s funding portfolio and generate unrestricted income which is a key feature when trying to raise both project and core funds.

We’ll Cover

Reviewing and renewing your campaign

Which types of funds are required and how to raise them

The many ways one can raise money

Physical, developmental and human resources required to run a campaign

What is involved in writing a Fund-Raising Strategy document, and what is achievable in such a campaign

How to plan out a realistic programme and practical tasks to support your planning

Benefits To You You will understand the types of funds required to meet your objectives and then be able to assess which methods and activities might be suitable for your group, plan out a strategic and appropriate campaign, set realistic targets to be achieved and make preparations to launch an alternative campaign to grant bidding activities.

Course Details

Time: 9.30 – 1.00 Place: Pitsea

Date: 5th December

Trainer: Mark

Gerbaldi

New for

2019

12 Book at: https://vst.community360.org.uk/courses

Tender Bid Writing

Overview

This beginners’ course is designed to help your organisation win that all important tender. Whether you are bidding to retain an existing contract or trying to win a new contract, the course will help you to consider the implications of bidding, undertake important preparations, become tender ready and write a successful, winning bid.

We’ll Cover Planning and preparing for a bid

Understanding how partnership bidding works

Tackling the method statements

Improving your bid

Knowing what to expect with post submission work

Benefits To You You will be familiar with the key principles in bid writing and be able to think creatively about ‘framing’ your bids. You will know how to write concise answers to questions in application forms and have improved your bid writing skills in order to compete successfully in funding. You are welcome to bring an application to discuss throughout the session.

Course Details

Time: 9.30 – 4.00

Place: Harlow Date: 12th

November

Trainer: Mark

Gerbaldi

Our

Customers Say

“Informative,

flexibly met the needs of the

group, well-paced. Good trainer -

excellent hints and tips”

13 Book at: https://vst.community360.org.uk/courses

Personal Skills Conflict Resolution

Overview

You will gain an understanding of how to deal with challenging situations and to manage and support people who are exhibiting ‘difficult behaviour’. It will give an overview of how to manage the relationships in your organisation between individuals. It will also help to prevent future conflict and minimise the impact of ongoing conflict.

We’ll Cover What difficult behaviour and conflict is

The impact of challenging situations on staff, colleagues, volunteers and your organisation

The reasons behind this type of behaviour

Ways of dealing with difficult behaviour and challenging situations

How to create effective boundaries

Ways to help prevent future conflict

Benefits To You You will be able to feel more confident in your ability to deal with conflict and challenging situations, and create a more positive working environment with colleagues going forward.

Course Details

Time: 9.30 – 4.00 Place: Witham

Date: 11th December

Trainer: Trish O’Hanlon

One of our top 5 courses in 2019

14 Book at: https://vst.community360.org.uk/courses

Train the Trainer

Overview

This course is suitable for anyone who wants to gain an understanding of how to plan, design and deliver an effective learning session for their organisation’s staff, volunteers or service users.

Course Details

We’ll Cover Key aspects of learning, assessment and

teaching

How to tailor your session so that it meets the needs of your learners

How to design a session that’s engaging and memorable

More about your own delivery style, strengths and ways to make improvements

A range of techniques to deal appropriately and effectively with learners whose behaviour is challenging

How to evaluate the success of your training

Benefits To You After attending this one day workshop, you will have a range of fresh ideas and insights to help you design and deliver training sessions that are engaging, audience appropriate and that bring about effective learning. Delegates should come to the session with an idea for a microteach (a short training session) that they would like to deliver.

Time: 9.30 – 4.00 Place: Harlow

Date: 23rd October

Time: 9.30 – 4.00

Place: Chelmsford

Date: 25th November

Trainer: Tina

Bullen

Our Trainer

Tina Bullen is a former teacher

trainer and author of the

teacher training book, ‘Teaching

in Context’

15 Book at: https://vst.community360.org.uk/courses

Supporting Customers Face to Face Customer Care Day Part 1

Overview

Outstanding customer care starts with having a positive attitude towards every caller and visitor; from that starting point, the right skills and techniques will ensure they receive a level of service that meets or exceeds their needs - and your organisation builds a powerful and positive reputation. Aimed at anyone who deals with members of the public, clients, service users or others - by phone or in person - as part of their role, and who is looking to make those interactions the best they can be.

We’ll Cover How your own mindset and motivation affect

your interactions with others.

Knowing your customer and their expectations.

The three key customer needs that must always be met.

Ways to manage people’s expectations about what you can and cannot deliver for them.

The skill of intelligent, active listening.

Communicating effectively with people face to face, verbally and non-verbally.

Ways to exceed customer expectations and leave a great impression.

Benefits To You When you have real skill in dealing with people, one of the biggest benefits comes to you personally: it will simply make your job easier.

Course Details

Time: 9.30 – 12.30 Place: Harlow

Date: 7th November

Trainer: Rebecca

Winn

Why not attend both

customer care

courses? 10%

discount applies

16 Book at: https://vst.community360.org.uk/courses

Delivering Outstanding Service by Phone Customer Care Day Part 2

Overview

Whenever we speak to someone by telephone we send a strong message about the organisation we represent and how it views its clients and supporters. Excellent telephone conversations start with having a positive attitude towards every caller; from that starting point, the right skills and techniques will ensure they receive a level of service that more than meets their needs - and your organisation builds a powerful and positive reputation

We’ll Cover

Using your tone, inflection and language choices to positively influence the effectiveness of every call you make and take.

Using your questioning skills to reach better call outcomes.

Nine Steps for making Top Quality Calls (including call etiquette around openings, endings, transferring and placing on hold).

Your next steps to take the theory into the real world.

Benefits To You You will feel much more confident in your call handling skills, and one of the biggest benefits will come to you personally: it will simply make your job easier.

Course Details

Time: 1.00 – 4.00 Place: Harlow

Date: 7th November

Trainer: Rebecca

Winn

Why not

attend both customer

care courses?

10% discount

applies

17 Book at: https://vst.community360.org.uk/courses

Dementia Awareness (Accredited)

Overview

This exciting new one day, level 2 accredited course will provide delegates with a better understanding of dementia itself, as well as an awareness of the causes, symptoms and impacts of dementia.

Course Details

We’ll Cover Understanding dementia, models of

dementia and the areas of the brain that are affected by dementia

The types of dementia and their causes

Understanding an individual’s experiences of dementia

The impact of dementia and the attitudes towards individuals with dementia

Benefits To You This course is accredited by Gateway qualifications.

You will gain a deeper understanding of dementia. This course will benefit professional and personal carers of those with dementia, as well as families and communities. You will gain 2 credits on the RQF at level 2.

Delegates will be expected to complete a workbook on the day which will be assessed by the trainer.

Time: 9.30 – 4.00 Place:

Chelmsford Date: 28th

October Time: 9.30 – 4.00

Place: Colchester Date: 19th

December

Trainer: Andrew Potts

New for

2019

18 Book at: https://vst.community360.org.uk/courses

Managing Mental Health in the Workplace

Overview

Managers, supervisors and leaders need to know how to manage their employees’ mental health in the workplace to retain and support them. Previous knowledge of Mental Health First Aid is helpful on this course, but it is not a requirement.

Course Details

We’ll Cover What mental health and stress means to you

and others

How to recognise mental health issues in employees

How to support employees with their mental health both in work, during and after a leave of absence

Non-judgmental listening, attitudes and beliefs

Developing a positive work culture around mental health

Benefits To You This essential course will leave you feeling much more confident about having conversations about mental health in the workplace. Make your workplace a mental health-friendly place to be for everyone. *Please note there is an additional £5 fee for the official MHFA England workbook

Time: 9.30 – 1.00 Place:

Chelmsford Date: 7th October

Trainer: Lesley

Bailey

An Essential

Follow Up to Mental

Health First Aid for

Managers

19 Book at: https://vst.community360.org.uk/courses

Practical Skills Health and Safety (Accredited)

Overview

Our Level 2 Award In Health and Safety takes you through the basic steps you need to follow to comply with the law - whether in an office, shop, hall or at an event. This course is suitable for employees, volunteers, committee members and trustees. You will learn to identify hazards to yourself and your colleagues and recognise how your own actions can reduce risks and prevent accidents.

Course Details

We’ll Cover Legislation

Health, safety and welfare

The workplace and workplace equipment

Risk assessment

Manual handling

Hazardous substances

Ergonomics and workstation design

Transport and vehicles

Noise and vibration

Benefits To You You will leave with a thorough understanding of health and safety principles and their legal framework. You will also develop a positive and proportionate approach to health and safety that will be useful in a range of working environments.

This course is assessed by a 30 question multiple choice paper which is marked by the awarding body QualSafe.

Time: 9.30 – 4.00 Place: Harlow

Date: 3rd December

Trainer: Anita August

Our Customers

Love Our Courses

“Very

informative!”

20 Book at: https://vst.community360.org.uk/courses

Safety for Lone Workers

Overview

Working alone carries specific personal safety risks. Health and Safety law requires employers to assess these risks and to take steps to avoid or control risks where necessary. Employees too have a responsibility to take reasonable care of themselves and others affected by their work. This course will help you understand the risks and consider steps to reduce and control them.

Course Details

We’ll Cover What is meant by the term “Lone Worker”

Your responsibility to lone workers in your organisation if you are a manager

Practical and helpful guidelines if you are working alone away from base, alone at home or alone in the office

How to spot potential risks and manage threatening situations

Quick and easy risk assessment tools so that staying safe becomes part of the job

Benefits To You This course will leave you feeling much more confident and able to control and manage risks effectively. As well as learning useful solutions to stay safe, you will also receive a free booklet on lone working.

Time: 9.30 – 1.00 Place: Pitsea

Date: 11th October

Time: 9.30 – 1.00

Place: Harlow Date: 17th

December

Trainer: Helen Payne

By popular demand

21 Book at: https://vst.community360.org.uk/courses

MiDas 2-Day Accessible Course

Overview

This 2 day course is for drivers who want to drive accessible minibuses. Delegates must ensure they are able to attend both days. Delegates should expect to attend for a full day for assessment on the second day of the course, but please note, dependent on numbers attending, the course may be shorter

Course Details

We’ll Cover Improve minibus driving skills

Explore the legal, practical and safety issues surrounding minibus driving

Safely use wheelchair accessible vehicles if required

Safe use of and manual handling of wheelchairs

Use of tail lifts

Benefits To You All courses are certificated and last for 4 years. Notes: Binder handouts are not normally provided but can

be at a charge of £10.00. Please advise us if you would like this.

DELEGATES MUST BRING THEIR DRIVING LICENCE WITH THEM TO THE TRAINING. TRAINING CANNOT BE STARTED OR COMPLETED WITHOUT IT.

The D1 category on the driving licence is not necessary to do the training on our 8-seater vehicle, but is necessary for training on the 9-16-seater minibus. If delegates do not have the D1 category, they will be doing their training and assessment on the 8-seater vehicle.

Time: 9.30 – 4.30 approx

Place: C360 Tiptree Office

Date: 25th & 26th November

Trainer: C360 Community

Transport Trainer

New for 2019

22 Book at: https://vst.community360.org.uk/courses

Social Media and Marketing Social Media

Overview This course introduces practical strategies for maximising your organisation’s presence on the three most popular social media platforms: Facebook, Twitter and Instagram. You'll be introduced to current best practice for each platform and develop a better understanding of what your followers want from you.

We’ll Cover

The pros and cons of each platform

Maximising engagement (likes, shares and comments)

Finding and creating quality content to share

Integrating social media with other communications

Using social media strategically

Benefits To You

By attending this training, you will learn where to focus your limited time and budget to get the best results from social media, which social media platforms are right for your organisation, and how to use social media to support the charitable objectives of your organisation.

Course Details

Time: 9.30 – 4.00 Place: Colchester Date: 25th October

Trainer: James Gray

By

popular demand

23 Book at: https://vst.community360.org.uk/courses

Blogging

Overview Discover how and when charities and community groups should use blogging to engage with and develop their audiences. This session will look at how to set up a blog, create a content plan and grow your blog’s audience.

We’ll Cover

Choosing a blogging platform

Pros and cons of blogging

Blogging with a purpose

Blogging top tips

Writing for the web

Content ideas

Promoting your blog

Benefits To You You will gain a thorough understanding of where to focus your limited time and budget to get the best results from blogging, which blogging platforms and styles are right for your organisation and how to use blogging strategically to support the objectives of your organisation.

Course Details

Time: 9.30 – 1.00 Place: Pitsea

Date: 19th November

Trainer: James Gray

New

for 2019

24 Book at: https://vst.community360.org.uk/courses

Terms and Conditions

MAKING A BOOKING

Bookings can be made online via our website. Please look out for the email acknowledgement

of your booking which will come through straightaway to your inbox if your booking has been

successful.

If you do not have access to the internet or wish to make a large number of bookings, please

contact the office on 01206 505250.

We are happy to advise you over the phone about the availability of places. The online booking

system will only let you book if places are still available. Please note bookings will not be

guaranteed until payment has been received.

Booking windows tend to close approximately 10 days ahead of the course so ensure you do

not leave it too late to make your booking.

WHAT HAPPENS AFTER YOU BOOK?

You will always receive an automated email to confirm your booking. If you don’t receive one,

please look in your junk folder. We will invoice you within a week of receiving your booking.

You will also receive an email reminder two weeks before the course (unless you are booking

less than two weeks before). Please contact us if you do not receive any of the above.

COURSE FEES

Please see page 26 for details of our current charges. Fees are tiered according to the income

of your charity or community group. Bursary places are subject to the criteria set by the

funders. Gateway accredited courses attract an additional registration fee.

ACCREDITED COURSES

All Gateway accredited courses attract an additional £22.50 registration fee. You will also be

asked to provide some standard personal details ahead of the course so that the registration

can be made. Your personal details will be treated in line with GDPR guidelines.

The Volunteer Management qualification is made up of the courses Volunteer Recruitment

and Supporting, Developing and Managing Volunteers. If you are doing only one of these

courses, your accredited certificate should come through fairly quickly; if you are doing both

courses, then there will be a delay in receiving the certificate as they cannot be claimed until

both parts of the qualification are completed.

Delegates need to successfully complete the Gateway workbooks in order to gain the

accreditation.

The trainers for Emergency First Aid at Work, Health and Safety and Manual Handling are

responsible for claiming these accredited certificates.

25 Book at: https://vst.community360.org.uk/courses

BURSARY APPLICATIONS

C360 provides bursary places to those working for registered charitable organisations in the

Uttlesford area. Bursary claimants agree to take part in follow-up checks and post-course case

studies that show how claiming the bursary has benefitted the Uttlesford area.

C360 reserve the right to refuse excessive bursary applications in order to ensure the

equitable distribution of the bursary amongst Uttlesford organisations.

PAYMENT

After your booking is received we will invoice you for the appropriate fee, which is payable

within 14 days or before the course, whichever is the sooner. If you are paying by cheque it

should be made payable to ‘Community360’.

REFUNDS/CANCELLATION BY YOU

Please let us know as soon as possible if you cannot attend. Cancellation of bookings can be

made in writing up to 3 weeks before the course date and a refund will be paid less a £10

admin fee. After this time, reimbursement or fee transfer, in the case of non-attendance, will

not be possible although substitutions are welcomed for the same course on the same date.

CHANGES

All courses are subject to change. This could relate to date, time, venue or trainer. Should

there be any changes made we will let you know.

CANCELLATIONS BY US

We reserve the right to withdraw a course at any time, particularly if there are low numbers. In

these circumstances, participants will be offered a full refund or an alternative date.

EQUAL OPPORTUNITIES

Community360 seeks to promote a positive and welcoming environment and to provide

equality of opportunity and freedom from discrimination for all individuals or groups in the

community we serve.

SPECIALIST SUPPORT

Community360 will endeavour to meet reasonable requests. Please make sure the relevant

part of the booking form is completed to alert us to any needs. The information in this booklet

can be made available in other formats. Please contact us if you think this may help you.

FURTHER INFORMATION

If you would like to discuss whether or not a particular course is right for you, please don’t

hesitate to phone us for advice.

COMMENTS AND SUGGESTIONS

Community360 strives for continuous improvement in its services and welcomes any

comments, suggestions or complaints you may have. These can be made on the evaluation

form completed at the end of each course or by phone/letter/email.

E-NEWSLETTER AND BROCHURES

Community360 sends out regular e-updates concerning the latest training opportunities – visit

our website to subscribe, or email us your details. You will also be able to add your name to

26 Book at: https://vst.community360.org.uk/courses

our list when you attend one of our courses. You can unsubscribe at any time by clicking the

‘unsubscribe’ link. If you would like a brochure, there is one on our website to download or

phone the office and we can email you the latest edition.

Fees

Our courses are intended for those working or volunteering in voluntary sector organisations,

but others outside the sector with an interest in the topic are more than welcome to join.

Please see below for information on our course fees. You can refer to the website at any time

to check course availability and for course details.

Remember, our training places are already significantly discounted and we are able to offer

quality training locally in Essex, saving time and travel costs to London or further afield.

Finally, please don’t leave it until the last minute to book, you might be disappointed!

The rates shown on this page cover attendance at training courses and associated training

materials.

Additional fees of £22.50 apply for accredited courses for registration with the awarding

body Gateway. Occasionally there will be charges for materials and this will be advised

on the website and in the brochure.

STATUTORY AND COMMERCIAL ORGANISATIONS

Full day course £220/Half day course £120, plus VAT

VOLUNTARY AND COMMUNITY ORGANISATIONS, TOWN AND PARISH COUNCILS

AND CICS WITH OVER £500,000 INCOME PA

Full day course £180/Half day course £95

VOLUNTARY AND COMMUNITY ORGANISATIONS, TOWN AND PARISH COUNCILS

AND CICS WITH £100,000 - £500,000 INCOME PA

Full day course £125/Half day course £70

VOLUNTARY AND COMMUNITY ORGANISATIONS, TOWN AND PARISH COUNCILS

AND CICS WITH LESS THAN £100,000 INCOME PA

Full day course £70/Half day course £45

BURSARY PLACES UTTLESFORD BASED ORGANISATIONS WITH REGISTERED

CHARITY STATUS

Thanks to funding from Uttlesford District Council, all Full and Half day courses are £25.00

FLAT RATE FEES

Webinars £25

Emergency First Aid at Work £85

MiDas 2-day course £140

Lunch is not included in these prices – please bring your own.

27 Book at: https://vst.community360.org.uk/courses

Feedback

“I gained huge amounts of

relevant information in an easy

to digest format.” “Absolutely

brilliant and some very useful

information.” Press Release Writing

delegates

“Very useful and informative.

Jam-packed session full of

everything you need to know

and useful resources/templates.” Volunteer Recruitment delegate

“Insightful, lots more involved in

mentoring than previously thought. Good practical elements” Mentoring delegate

“This has given me some really effective techniques for managing

difficult situations” Conflict Management delegate

“We found the course incredibly informative and useful. Like you said, trustees can get used to following how things have been traditionally done but this present board really wants to ensure that we follow all of the correct guidelines and regulations, whilst also pressing on with developing what we can offer as a charity. You gave us so many ideas and highlighted areas for us to work on.” Trustees Roles and

Responsibilities delegate

“Rebecca really pitched the training well. Very informative and

worthwhile.” Presentation Skills delegate

28 Book at: https://vst.community360.org.uk/courses

Tailored Training

Build Expertise Across Your Organisation

Our in-house training programmes give you a cost-effective way to build the expertise your

organisation needs.

They are different to our open training courses because they are driven by your organisation’s

specific needs.

We work closely with you to explore the issues facing your organisation and then build a

bespoke training workshop to deliver solutions. Our in-house training programmes cover two

areas:

Off the shelf – any of our open training courses delivered directly to your team at your

location

Bespoke training – we create and deliver training that reflects your specific needs and

meets your objectives

We can offer a wide variety of courses to suit your needs, such as:

Practical skills such as first aid and manual handling

Wellbeing, including as mental health, safeguarding, resilience and mindfulness

Technology, including social media, using the web and blogging

Communication skills, including assertiveness, presentation skills and resolving

difficult situations

Management, including planning, finance, people skills, mentoring and coaching

And much, much more

Contact Us

Call: 01206 505250

Email: information@community360.org.uk

Web: https://vst.community360.org.uk

Write: Community360, Winsley’s House, High Street, Colchester, CO1 1UG

@Community360.org

Voluntary Sector Training is part of Community360, an incorporated registered charity. Registered in England

and Wales number 04426567. Registered charity number 1092567. Registered Office: Winsley’s House, High

Street, Colchester, Essex CO1 1UGz\\\