course library

Course Library Home Care Institute

Home care, hospice and private duty organizations that subscribe to the Home Care

Institute LearnCenter receive unlimited access to our entire library of courses and

resources. Each month, the library grows as new content is added. With our

development of interactive and engaging courses and through our partnerships, we

provide a robust library of courses in the following categories:

u Compliance and regulatory

u Home care (orientation and ongoing development)

u Hospice (orientation and ongoing development)

u Home care, hospice and private duty aide

u OASIS and HIS

u ICD-10 coding

u Soft skills

u Leadership development

u Sales training

u E-learning games

u And much more…

Check out our library and then contact us today at [email protected] to learn

more about partnering with Home Care Institute.

mailto:[email protected]

© 2018 – Home Care Institute, LLC 1 of 48


Course Name Description Duration

(Minutes) Audience

CNE Hours?

Abuse and Neglect in Home Care and Hospice

This course covers a variety of types of abuse, including child abuse, elder abuse, domestic abuse and sexual abuse. The course is part of the HCI compliance library.

30 All Clinicians Yes

Accountability at Work The program leads participants through the concept and practices of accountability in two respects – personal and mutual accountability.

60 All Learners No

Activities for Clients with Alzheimer's Disease

This course reinforces for your nurse aides that appropriate activities have a positive effect on the behaviors associated with Alzheimer's disease. Your aides will learn about the benefits of physical, mental, and sensory activities. The course also covers how to overcome obstacles that are preventing AD clients from being active, how to focus on the five senses, the importance of social activities and the power of music when working with Alzheimer's clients. (In The Know - Aide Inservice)

60 Home Care, Hospice and Private Duty Aides

CNA

Adapting Your Leadership Style

This course assesses your personal leadership style and applies practice tools for building connections with employees, running productive meetings and enhancing employee motivation.

65 All Leadership Learners

No

Adult Failure to Thrive This inservice provides nurse aides with an overview of adult failure to thrive, including the causes and who is at risk. Nurse aides will learn how to help with nutrition and increase social interaction for clients with Adult Failure to Thrive. The module includes information on complementary and alternative treatments and the role of hospice and palliative care. (In The Know - Aide Inservice)


CNA

Advance Directives in Home Care and Hospice

This program provides an overview of the regulations related to advanced directives and the requirements of home health and hospice clinicians to ensure the healthcare decisions of patients are respected and upheld.

30 Home Care and Hospice Clinicians

Yes




(Minutes) Audience

CNE Hours?

Advanced Pain Management in Home Care and Hospice: Assessment

This program provides an overview of strategies for effectively assessing pain in the home care and hospice setting.


Yes

Advanced Pain Management in Home Care: Management

This program provides an overview of strategies to manage advanced pain in the home setting.

60 All Home Care Nurses and Therapists

Yes

Advanced Pain Management in Home Care: Pathophysiology

This program provides an overview of the pathophysiology of pain, with a focus on the mechanisms for pain transmission and how analgesics work to suppress the pain signal.

45 Home Care Clinicians

Yes

Advanced Pain Management in Hospice: Management

This program provides an overview of strategies to manage advanced pain at the end-of-life.

60 Hospice Nurses Yes

Advanced Pain Management in Hospice: Pathophysiology

This program provides an overview of the pathophysiology of pain, with a focus on the mechanisms for pain transmission and how analgesics work to suppress the pain signal.

45 Hospice Clinicians

Yes

Aide Services in Home Care and Hospice - Aide Inservice

This program is part of the Home Care Institute Aide Series and provides information on the aide's role as a member of the home care and hospice interdisciplinary team. The course also reviews Medicare coverage criteria for aide services.


Yes

Aide Services in Home Care and Hospice - Professional

This program provides information on the aide's role as a member of the home care and hospice interdisciplinary team. The course also reviews Medicare coverage criteria for aide services.


Yes

All about Bed Bugs This course covers some bed bug history and explains why they are reappearing as a major problem. Nurse aides will learn how to identify bed bugs, their bites and the signs of a possible bed bug infestation. The inservice also includes information about how aides can help get rid of bed bugs. (In The Know - Aide Inservice)


CNA




(Minutes) Audience

CNE Hours?

All about Osha PDF This course explains the importance of OSHA in the healthcare workplace. Nurse aides will review OSHA's Safe Patient Handling Standards and Bloodborne Pathogen Standards. The inservice also addresses workplace violence, employee fall prevention, and chemical hazard safety. CNAs will also learn what to do if they are injured on the job. (In The Know - Aide Inservice)


CNA

Alzheimer's Disease and Related Dementias

This program provides information to support care of the patient with Alzheimer?s disease in the home care and hospice setting. The course reviews pathophysiology, assessment, risk factors, and management strategies for people in various stages of dementia.

60 All Home Care and Hospice Learners

Yes

Analytical Thinking Skills Helps to develop the ability to systematically and logically work through issues by following a 6-step process.

60 All Learners No

Are You Smarter Than a Surveyor? Home Health Edition

Learning Game that reviews survey related principles.

30 Home Care Clinicians and Leadership Learners

Yes

Assertiveness Skills The course focuses on asking for what you need, handling confrontations gracefully, and putting ideas forward with confidence.

55 All Learners No

Assisting Patients in Pain - Aide Inservice

This program is part of the Home Care Institute Aide Series and provides information on how pain develops in the body, the aide's role in observing for signs of pain, and actions aides can take to support patients who are in pain.


Yes

Assisting Patients with Hearing Loss

This program is part of the Home Care Institute Aide Series and provides information on identifying patients who have hearing loss and effectively communicating with them to achieve care goals.


Yes

Assisting Patients with Oxygen - Aide Inservice

This program is part of the Home Care Institute Aide Series and provides information on caring for patients receiving oxygen therapy in the home setting.


Yes




(Minutes) Audience

CNE Hours?

Assisting Patients with Vision Loss - Aide Inservice

This program is part of the Home Care Institute Aide Series and provides information on vision loss and how aides can safely support patients who have vision loss.


Yes

Balancing Priorities This course focuses on helping employees to manage their workload effectively.

45 All Learners No

Basic First Aid Tips An overview of basic first aid including how to react to and handle emergency situations. Includes tips on handling the top ten emergencies including falls, cuts, choking, seizures, burns and more. While this inservice can’t be used to certify your aides in first aid, it serves as a great safety orientation course. (In The Know - Aide Inservice)


CNA

Bathing Tips PDF This course provides a review of bath time personal care procedures, including bed bath, tub bath, shower, use of shower chair, shampoo, sitz bath, etc. Provides many practical tips to help improve the provision, safety and documentation of personal care. (In The Know - Aide Inservice)


CNA

Behavioral Interviews This course leads participants through a structured interview process from reviewing resumes to conducting interviews to evaluating candidates.


No

Being Assertive This course includes information for nurse aides about passive, aggressive and assertive communication, how to be assertive with difficult people and the rights and responsibilities of assertive communication. (In The Know - Aide Inservice)


CNA

Body Mechanics in Home Care and Hospice

This course contains information on body mechanics in home care and hospice environments. The course is part of the HCI compliance library.





(Minutes) Audience

CNE Hours?

Building Trust This program is part of the Home Care Institute Leadership Series and provides a scenario-based introduction into key actions leaders can take to build trust within their team.


Yes

Business Ethics This course discusses common ethical dilemmas in the business environment and how to manage them.

60 Leadership Learners

No

Business Etiquette This course provides guidelines for common business etiquette, how to show respect for yourself and others, how to establish positive connections with anyone, and how to choose polite and positive responses to rude behavior.

105 All Learners No

Calculations and Conversions for Nurses

Provides and overview of dimensional analysis as a means of performing dosage and drip factor calculations in home care and hospice.

60 Home Care and Hospice Nurses

Yes

Calling 911 - Aide Inservice

This program is part of the Home Care Institute Aide Series and provides general information related to calling 9-1-1. The course focuses on emergencies that warrant a 9-1-1 call, how to make a 9-1-1 call, what to say to the 9-1-1 operator, and how to best support the victim during and after the call.


Yes

Caring for Clients after Orthopedic Surgery

This course provides a great review for any nurse aide who works with orthopedic clients. The program covers hip and knee replacement surgery and how nurse aides can help prevent complications and enhance rehabilitation. The course also includes information on neck and spine surgery, amputations, and post-surgical pain management. Aides will review fall prevention, exercising after orthopedic surgery and orthopedic precautions for each area of the body. (In The Know - Aide Inservice)


CNA




(Minutes) Audience

CNE Hours?

Caring for Clients During Chemo

This inservice provides nurse aides with an overview of chemotherapy: what it is and how it is typically administered. It covers the most common side effects of chemo and how aides can assist clients who suffer these effects. Also provides information about the emotional effects of chemo and how to help clients overcome them. Includes dozens of helpful tips! (In The Know - Aide Inservice)


CNA

Chemical Hazards in the Workplace PDF

This course provides nurse aides with an overview of the chemical hazard Right to Know Law and the Globally Harmonized System for hazard communication. An OSHA mandatory topic! (In The Know - Aide Inservice)


CNA

Client-Centered Care This course defines client-centered care and discusses how clients' personal preferences can be integrated into the plan of care. It provides nurse aides with tips for communicating with clients, families and the care team in a client-centered way--and for using clients' personal preferences to improve their physical and emotional health. (In The Know - Aide Inservice)


CNA

Coaching Conversations This course helps learners establish the context of a situation and lead a series of coaching conversations that make employees responsible for proactively defining goals and becoming accountable to their commitments.


No

Coaching for Development

This course recognizes the need for employees to feel committed to their work and is designed to help managers, supervisors, and leaders alike to encourage individual performance as a means for increasing engagement and ultimately productivity rather than to use the traditional “command and control” method.


No




(Minutes) Audience

CNE Hours?

Coaching Others Coaching is an on-going, one-on-one activity between managers and employees designed to boost performance and drive success. An effective coach helps employees explore the significance and consequences of their actions, and involves them in the process of finding a solution and identifying next steps. The course will help develop the coaching skills your team members need to help your organization succeed.


No

Common Cardiac Conditions

This lesson provides nurse aides with an overview of common cardiac conditions they are likely to see on the job, including: CHF, CAD, hypertension, heart attack, edema, arrhythmias, endocarditis and valve disease. Includes tips for how to help every client get and keep a healthy heart. (In The Know - Aide Inservice)


CNA

Communicating Effectively

Whether writing an email, sending a text, speaking to an audience, or talking on the phone, clear communication matters. Learning how to effectively get your message across is a key part of any business skillset. It takes practice and commitment to communicate effectively.

60 All Learners No

Communicating with Your Alzheimer's Clients

This course provides nurse aides with important information about the communication needs of clients with Alzheimer's disease or other dementias. It discusses how communication happens normally and how it is affected by Alzheimer's disease. Nurse aides will learn how to help clients communicate with them and ways that they can better communicate with their clients. In addition, there is information on how to handle a client's anger, how to answer tough questions, and alternative therapies that assist with communication. (In The Know - Aide Inservice)


CNA

Conflict Resolution This course will teach your employees how to CATCH interpersonal conflict early and manage it long before it gets out of hand.

60 All Learners No




(Minutes) Audience

CNE Hours?

Corporate Compliance in Home Care and Hospice

This course contains information on corporate compliance in home care and hospice environments. The course is part of the HCI compliance library.

60 All Learners Yes

Creating an Effective Home Health Plan of Care

This program provides guidelines for completing all locators of the 485 Plan of Care to justify reimbursement for home care services.


Yes

Creative Problem Solving

This course reviews critical thinking skills that can support creative problem solving (ELB)

60 All Learners No

Creative Problem Solving

This course reviews how to integrate creativity with analytic thinking for effective problem solving, and to develop critical thinking skills. (HRDQ)

76 All Learners No

Creative Problem Solving – Applied

This course reviews techniques for both generating a variety of relative, novel ideas to problem resolution and evaluating their effectiveness. (HRDQ)

60 All Learners No

Critical Thinking Skills This course provides learners with tips, techniques, and thought exercises that help to develop critical thinking skills.

45 All Learners No

Critical Thinking Skills This inservice includes tips on how aides can think more creatively and critically, use better judgment, ask probing and pertinent questions to clarify information, explore new ideas and expose themselves to new concepts. (In The Know - Aide Inservice)


CNA

Critical Thinking Skills - Applied

This course begins with an introduction into the process of critical thinking and the characteristics it encourages as well as the common mistakes one should avoid.

35 All Learners No

Cultural Competency This course focuses on the shared values, traditions, norms, customs, art, history, folklore and institutions, as well as the willingness and ability to interact respectfully and effectively with individuals and groups, acknowledging the common and different elements of our cultural identities.

48 All Learners No




(Minutes) Audience

CNE Hours?

Cultural Diversity in Home Care and Hospice

This course contains information on cultural diversity in home care and hospice environments. The course is part of the HCI compliance library.

30 All Learners Yes

Customer Service Provide team members the foundational customer service skills they need to take the high road while managing difficult customers.

60 All Learners No

Delegating for Growth at Work

This course helps leaders to better understand the purpose of delegation, prepare for and apply the steps to delegating effectively, and learn to recover from inevitable mistakes or disappointments. The program helps to increase company-wide productivity, foster employee confidence at all levels, and develop a team-driven culture.


No

Developing Positive Relationships at Work

This course helps leaders unite employees around a common mission, value diversity, rise above personal differences, take responsibility, and cultivate an environment based on trust.


No

Developing Your Direct Reports

This course teaches managers to target employee strengths as the basis for future performance and the achievement of long-term goals.


No

Diversity Awareness The course defines diversity in broad terms, recognizing that people see differences in varying ways from educational background to personal attributes and experiences. Professionals at every level will learn how to take proactive steps to find and capitalize on unique skills as well as exercise flexible thinking and seek personal growth.

45 All Learners No

Documenting Incidents - Aide Inservice

This program is part of the Home Care Institute Aide Series and provides information on defining, identifying, documenting and reporting incidents in the home health and hospice setting.


Yes

Documenting Incidents - Professional

This program provides information on defining, identifying, documenting and reporting incidents in the home health and hospice setting.





(Minutes) Audience

CNE Hours?

Don't Let the Bed Bugs Bite - Aide Inservice

This program is part of the aide inservice series and provides guidelines on identifying, preventing, and managing bed bug infestations in the home setting.


Yes

Don't Let the Bed Bugs Bite - Professional Version

This program provides guidelines on identifying, preventing, and managing bed bug infestations in the home setting.


Yes

Dressing & Grooming Tips PDF

This course provides an overview of a nurse aide's responsibilities in the dressing and grooming process. Aides will review the benefits of dressing and grooming, the purposes of adaptive clothing and assistive devices, and how to maintain a client's comfort, safety and infection control during the grooming process. (In The Know - Aide Inservice)


CNA

Driving Safety in Home Care and Hospice

This program reviews general safe driving practices with a focus on preventing emergencies, defensive driving, and measures clinicians should take to stay safe when driving in the community. The course is part of the HCI compliance library.


Effective Communication in Home Care and Hospice - Aide Inservice

This program is part of the Home Care Institute Aide Series and provides information on building effective communication skills to promote desired patient outcomes.


Yes

Effective Communication in Home Care and Hospice - Professional Staff

This program is part of the Home Care Institute Aide Series and provides information on building effective communication skills to promote desired patient outcomes.


Yes

Effective Listening Skills This course reviews a five-step process individuals can take to learn how to eliminate barriers to good listening, improve communication skills, maximize productivity, and build interpersonal relationships.

50 All Learners No




(Minutes) Audience

CNE Hours?

Effective Risk-Taking This course reviews how to conduct a risk analysis that unearths the potential benefits and negative consequences of acting on an idea or opportunity. Other areas of focus include overcoming fears, creating contingency plans, managing crises, and building resilience. Learners are able to develop the confidence they need to pursue valuable growth opportunities that effect positive change in their organization.

65 All Learners No

Effleurage Aromatherapy in Hospice

This course provides an overview of the use of effleurage aromatherapy as a comfort measure in hospice.


Yes

Emergency Management in Home Care and Hospice

This course contains information on emergency management in home care and hospice environments. The course is part of the HCI compliance library.

30 All Learners Yes

Emotional Intelligence This course reviews emotional intelligence by recognizing a person's emotional triggers and knowing when and how to use them in a way that enables the person to not only deal with these stressors objectively, but to also develop strong connections with co-workers.

55 All Learners No

Emotional Losses in the Elderly

This inservice provides nurse aides with an overview of the many emotional losses facing people as they age, including: loss of health, loss of productivity, loss of loved ones, loss of home and loss of mobility. Provides tips for how nursing assistants can make these emotional transitions easier for their elderly clients. (In The Know - Aide Inservice)


CNA

Employee Engagement This course introduces leaders to tools and techniques for ensuring employees feel valued and supported in their day-to-day responsibilities.


No

Ensuring Safety When Providing Personal Care - Aide Inservice

This program is part of the Home Care Institute Aide Series and provides information on supporting a safe environment when assisting patients with personal care.


Yes




(Minutes) Audience

CNE Hours?

Ethical Dilemmas in Healthcare PDF

This course reviews the basic concepts of ethics in health care. It covers ethical dilemmas commonly faced by nursing assistants, including end of life care, the use of restraints, care of clients with dementia, the right to refuse treatment and disclosing client care errors. (In The Know - Aide Inservice)


CNA

Ethics in the Workplace This course explores how workplace ethics should be developed, how to create the standards and policies that support them, how employees can be supported to follow these standards, and how to deal with ethical dilemmas.

50 All Learners No

Financial Intelligence This course reviews how to read, interpret, and analyze the ten most commonly used accounting instruments. From budgets and income statements to EBITDA, break-even analysis, and profitability ratio, this program empowers individuals to control operations, justify requests, translate performance into financial terms, and quantify their contribution to the organization.


No

Fire Prevention & Safety This course includes important information about fire safety--whether nurse aides work in a facility or in a client's home. It includes basic information about types and causes of fires, how to prevent fires, how to respond to a fire, the use of fire extinguishers, and how to protect clients during a fire. A MANDATORY OSHA TOPIC! (In The Know - Aide Inservice)


CNA

Fire Safety in Home Care and Hospice

This course contains information on fire safety in home care and hospice settings. The course is part of the HCI compliance library.

30 All Learners Yes

Fire Safety in Home Care and Hospice - Aide Inservice

This program is part of the Home Care Institute aide series and provides an overview of measures aides can take to prevent fires, respond to fires, and promote fire safety among their patients and co-workers.


Yes




(Minutes) Audience

CNE Hours?

Fluid & Electrolytes for CNAs

An overview for nurse aides of fluid and electrolyte fundamentals, including a description of the most vital electrolytes and their role in keeping the body in balance. Reviews the importance of water balance within the body and how measuring intake and output relates to water balance. Covers the signs of dehydration and fluid and electrolyte challenges in certain client populations. (In The Know - Aide Inservice)


CNA

Food Preparation and Safety Tips PDF

This nurse aide lesson focuses on basic food preparation techniques and food safety. Includes tips for preparing foods for special client populations such as immunosuppressed clients and people on prescribed diets. Discusses safe handling of food and ways to prevent food borne illness. (In The Know - Aide Inservice)


CNA

Foot Care: Aide Inservice

This course is part of the Home Care Institute Aide Series and provides guidelines and best practices for assisting patients with foot disorders and providing effective foot care.


Yes

Fundamentals of Strategic Planning

This course identifies the elements of an effective strategic planning model, gives the learner the tools to discover strengths, weaknesses, opportunities and threats when setting a strategic vision, and helps leaders avoid common pitfalls that derail strategic plans.


No

Grieving with and for Your Clients

This inservice gives nurse aides the knowledge and tools they need to deal with grief. It includes terminology associated with grief, the five stages of the grieving process, how genders may grieve differently and information about grief and mourning across cultures. Nurse aides will learn how to communicate with grieving people, including what not to say, and how to cope with the loss of their clients. (In The Know - Aide Inservice)


CNA




(Minutes) Audience

CNE Hours?

Hand Washing PDF This course provides an overview of the importance of handwashing, with lots of interesting facts and tips about handwashing. Includes information to support handwashing as the single most important measure for infection control. (In The Know - Aide Inservice)


CNA

Handling a Difficult Customer

This course reviews strategies for working with difficult customers.

60 All Learners No

Handling Biomedical Waste

This course provides nurse aides with a comprehensive definition of biomedical waste; a review of standard precautions; tips for safe handling of sharps and biohazardous spills; and how to deal with biomedical waste in a client's home. (In The Know - Aide Inservice)


CNA

Handling Complaints This inservice provides nurse aides with a review of the four basic vital signs... temperature, pulse, respirations and blood pressure. It includes information about the importance of obtaining vital signs, the correct procedure for each, and how to report and document the results. (In The Know - Aide Inservice)


CNA

Handling Incontinence & UTIs PDF

This lesson provides nurse aides with a review of the urinary system and the common problems of incontinence and urinary tract infections. Includes information about how to prevent urinary problems and how to deal with them when they do occur. Teaches that incontinence is not a normal part of aging and that aides can have a real impact on a client's urinary status! (In The Know - Aide Inservice)


CNA




(Minutes) Audience

CNE Hours?

Helping Clients Who Have Chronic Pain

This course offers aides an overview of chronic pain and how it differs from acute pain. Aides will learn different methods of measuring pain, including a "quality of life" scale. The course reviews pain tolerance, medication addiction versus dependence and the negative consequences of chronic pain. Includes tips for communicating with and helping people in chronic pain. (In The Know - Aide Inservice)


CNA

Helping Clients with Mobility PDF

This aide inservice stresses the importance of mobility for all clients and discusses the factors that can lead to a loss of mobility. Nurse aides will review positioning, safe transfers, ambulation techniques and range of motion exercises. The module also provides tips for making mobility safe...and fun! (In The Know - Aide Inservice)


CNA

Helping Prevent Client Elopement

This module explains the difference between wandering and elopement and discusses why elopement is an urgent issue. It includes information on assessing elopement risk, who is at risk, including people with autism, and how to both prevent and prepare for an elopement. Learners will review what to do should an elopement occur and how to document the incident. (In The Know - Aide Inservice)


CNA

Helping with Activities of Daily Living

Helping with activities of daily living (ADLs) is an important part of any nurse aide's job. This course provides an overview of bathing, oral hygiene, toileting, dressing, grooming, eating and transferring. It also emphasizes the importance of accurately documenting ADLs for each client. (In The Know - Aide Inservice)


CNA




(Minutes) Audience

CNE Hours?

Helping with Instrumental Activities of Daily Living

IADLs, or Instrumental Activities of Daily Living, are activities that go beyond basic needs and allow clients to be independent at home and in the community. This course provides an overview of IADLs including housework, meal preparation, understanding prescribed medications, shopping, telephone use and transportation within the community--and how nurse aides can assist with these important activities. (In The Know - Aide Inservice)


CNA

HIPAA: Protecting Patient Privacy

This course contains information on protecting patient privacy in accordance with HIPAA. The course is part of the HCI compliance library.

45 All Learners Yes

Home Care Basics Provides fundamental information and guidelines for providing care to patients in the home, including a brief history of home care as a unique specialty, an overview of the home care Prospective Payment System, and an introduction to the Medicare Coverage Criteria.

60 All Home Care Learners

Yes

Home Care Beyond the Basics

Provides an advanced overview of Medicare Home Care Coverage Criteria, with a focus on skilled services and documentation to support reimbursement.


Yes

Home Care of the Patient with Advanced Heart Disease: Assessment

This program focuses on cardiac physical assessment and expected abnormalities common in patients with advanced heart disease and heart failure.


Yes

Home Care of the Patient with Advanced Heart Disease: Management

This program provides an overview of the management of patients with advanced heart disease in home care. The focus is on measures to promote a heart-healthy lifestyle, reduce risk factors for heart disease, effectively manage cardiovascular medications, control the extensive symptom burden, reduce acute care hospitalizations, and improve quality of life.

60 Home Care Nurses and Therapists

Yes




(Minutes) Audience

CNE Hours?

Home Care of the Patient with Advanced Heart Disease: Pathophysiology

This program provides an overview of the pathophysiology of heart disease, with a focus on the mechanisms that lead to the high symptom burden seen in patients with advanced heart failure.


Yes

Home Care of the Patient with Advanced Lung Disease: Management

This program provides an overview of evidence-based practice guidelines for managing patients with advanced lung disease in the home setting.


Yes

Home Care of the Patient with Advanced Lung Disease: Pathophysiology and Assessment

This program provides an overview of the pathophysiology and assessment of the most common types of advanced lung disease managed in home care.


Yes

Home Care of the Patient with Diabetes: Pathophysiology

Provides an indepth overview of the pathophysiology of diabetes, including the types of diabetes, glucose metabolism, and complications of diabetes.

60 All Home Care and Hospice Professional Clinicians

Yes

Home Care Safety Tips PDF

This course is filled with tip after tip for keeping both clients and aides safe in the home environment. It includes information about preventing falls, kitchen safety, bed and bath safety, fire safety and how to plan for disasters. It also reviews the National Patient Safety Goals. Great for every home care and hospice organization! (In The Know - Aide Inservice)


CNA

Home Health Conditions of Participation (2018 release)

This course reviews the revised Home Health Conditions of Participation, with a detailed review of the conditions and the associated interpretive guidelies.


Yes

Home Health Covered Services

Provides an overview of Medicare skilled and unskilled services, including skilled nursing services, rehabilitation services, medical social work services and home health aide services.


Yes

Home Health Face-to-Face Encounter

This program provides a comprehensive overview of the regulation requiring a face-to-face encounter by a physician or non-physician practitioner for all Medicare fee-for-service patients receiving home care services.


Yes




(Minutes) Audience

CNE Hours?

Hospice Basics Provides an overview of the specialty of hospice, including historical perspectives, the Medicare Hospice Benefit, covered services, and general hospice practices and guidelines.

60 All Hospice Learners

Yes

Hospice Care of the Patient with Advanced Heart Disease: Assessment

This program focuses on cardiac physical assessment and expected abnormalities common in patients with advanced heart disease and heart failure.


Yes

Hospice Care of the Patient with Advanced Heart Disease: Management

This program provides an overview of the management of patients with advanced heart failure at the end-of-life. The focus is on measures to support the extensive symptom burden present in this propulation, while promoting quality of life.


Yes

Hospice Care of the Patient with Advanced Heart Disease: Pathophysiology

This program provides an overview of the pathophysiology of heart disease, with a focus on the mechanisms that lead to the high symptom burden seen in patients with advanced heart failure.


Yes

Hospice Care of the Patient with Advanced Lung Disease: Management

This program provides an overview of evidence-based practice guidelines for managing patients with advanced lung disease at the end-of-life.


Yes

Hospice Care of the Patient with Advanced Lung Disease: Pathophysiology and Assessment

This program provides an overview of the pathophysiology and assessment of the most common types of advanced lung disease managed in home care.


Yes

Hospice Care of the Patient with Cancer: Common Types of Cancer

Second course in a three part series on Hospice Care of the Patient with Cancer, focusing on characteristics of the most common types of cancer managed in the hospice setting.


Yes

Hospice Care of the Patient with Cancer: Management

Provides best practices for hospice care of patients with the most common types of cancer. The focus is on effectively controlling the patient's symptom-burden.


Yes

Hospice Care of the Patient with Cancer: Pathophysiology

Provides an overview of the pathophysiology behind the most common types of cancer managed in hospice.


Yes




(Minutes) Audience

CNE Hours?

Hospice Care of the Patient with End-Stage Renal Disease

Provides a comprehensive overview of end-of-life care of the patient with end-stage renal disease.


Yes

Hospice Conditions of Participation Part 1

This program provides highlights of the Hospice Conditions of Participation that were updated in 2008, as well as what agencies need to do to maintain compliance. This course is part one of a two part series on the hospice conditions of participation. Part two focuses on Subpart D, Organizational Environment.


Yes

Hospice Conditions of Participation Part 2

This program provides highlights of the Hospice Conditions of Participation Part 2, Subpart D, Organizational Environment that were updated in 2008, as well as what agencies need to do to maintain compliance.


Yes

Hospice Covered Services

Provides an overview of the core and non-core hospice services as specified in the Medicare Hospice Benefit Conditions of Participation.


Yes

Hospice Face-to-Face Encounter

This program provides a comprehensive overview of the regulation requiring a face-to-face encounter by a hospice physician or hospice nurse practitioner for all patients receiving hospice services under the Medicare Hospice Benefit prior to the third and subsequent benefit periods.


Yes

Hospice Item Set: Basics (1080013)

This program provides general guidelines and conventions for completion of the Hospice Item Set as a mechanism for hospice agencies to capture and report on required quality measures.

60 Hospice Nurses Yes

Hospice Levels of Care Provides an overview of the Four levels of care utilized in hospice to determine care and billing requirements.


Yes




(Minutes) Audience

CNE Hours?

Housekeeping Basics "Light housekeeping" is a common part of a home care or hospice client's plan of care. But what does that really mean? This course spells it out and includes information about cleaning supplies, tips for efficient and effective cleaning, doing laundry and stopping the spread of infection. (In The Know - Aide Inservice)


CNA

Housekeeping Basics - Aide Inservice

Aide inservice provided by In the Know that reviews the aide's role in assisting patients with light housekeeping tasks.


Yes

How to Make Yourself Indispensable

This course helps everyone in the organization to take ownership of their responsibilities, learn how to go above and beyond the call of duty, be a team player, challenge the status quo, and perform well under pressure.

55 All Learners No

How to Manage Your Emotions

From minimizing frustration to conquering negative self-talk, this course gives learners the tools they need to control physical responses, reframe thinking, handle accidental outbursts, and learn long-term strategies for channeling emotions productively.

55 All Learners No

How Wounds Heal & How You Can Help

This lesson covers basic wound pathophysiology and the healing process for different types of wounds. Reviews basic care considerations (applicable to paraprofessionals) as well as nutritional concerns. (In The Know - Aide Inservice)


CNA

ICD-10 Coding for Clinicians

This program reviews general principles and guidelines for selecting the best diagnoses to support the care received by patients in home care. This course is directed at home care clinicians who are responsible for selecting the patient's diagnoses and employees responsible for documenting the diagnoses within the OASIS assessment and billing claim.


Yes




(Minutes) Audience

CNE Hours?

Ideas Into Action: From Creativity to Innovation

This course dispels the myths and misconceptions surrounding innovation and guides people and teams through the innovation process, from generating good ideas and encouraging creativity to developing a plan and implementing new concepts.

60 All Learners No

Increasing Your Emotional Intelligence

This course offers techniques to increase and develop emotional intelligence. It guides the learner through proven methods to apply emotional intelligence in the workplace to enhance employee relationships and increase productivity.

70 All Learners No

Infection Control for Non-Clinicians

This course contains information on infection control for non-clinicians. The course is part of the HCI compliance library.

45 Non-Clinical Learners

Yes

Infection Control in Home Care

This course provides nurse aides with a review of some of the common infection control challenges faced by home health aides. Includes information on disinfecting surfaces, doing laundry, "sharps" disposal, household pests and food safety. Provides dozens of tips for keeping clients' homes as germ-free as possible. (In The Know - Aide Inservice)


CNA

Infection Control in Home Care and Hospice

This course contains information on infection control in home care and hospice environments. It takes approximately one hour to complete. The course is part of the HCI compliance library.


Yes

Infection Control: Tuberculosis, HIV and Hepatitis

This course contains information on infection control of tuberculosis, HIV, and hepatitis. It takes approximately one hour to complete. The course is part of the HCI compliance library.


Yes

Influenza: Community Preparedness

This program provides an overview of influenza and how community-based employees can minimize spread and reduce mortality associated with influenza infection.


Interpersonal Skills This course focuses on building interpersonal skills that lead to rewarding relationships and effective work-life balance.

60 All Learners No




(Minutes) Audience

CNE Hours?

Introduction to Spiritual Care in Hospice

This program provides a basic introduction to the hospice core service of spiritual counseling and the role of the hospice chaplain.


Yes

Journey to OASIS-C2 This course involves an interactive journey to learn about the changes associated with the OASIS-C2 assessment.


Yes

Leadership 101 This course gives both newly emerging and experienced leaders and managers the tools and techniques for developing and refining their skills. The goal is to help their organization retain employees and clients, make better decisions, and improve performance.


No

Leadership Basics in Home Care and Hospice

This program is part of the Home Care Institute Leadership Series and focuses on fundamentals and principles for effectively leading others.


Yes

Leading Others Through Change

This course recognizes that to affect a positive and productive experience, leaders must ACT - Activate the change, Create a Plan, and Transition the change. Using a 10-step process as its basis, the course takes learners through the three phases and identifies techniques for ensuring that the change is not only a success, but that it becomes a lasting part of the culture.


No

Learning to Manage This course reviews the process of successful management by introducing the tools and techniques for effectively handling five target areas — people, projects, performance, problems, and even personal development.


No

Legal Issues for Nurse Aides

A lesson for nurse aides on basic legal concepts including negligence, standards of care, confidentiality, and informed consent. Explains the difference between a legal issue and an ethical issue. Includes information on the common legal problems that arise for healthcare workers - and how your nursing assistants can avoid them. (In The Know - Aide Inservice)


CNA




(Minutes) Audience

CNE Hours?

Listening With Intent: Mastering the Skills of Active Listening

This course reviews how to master the skills of active listening to produce important benefits for your team and your organization. The goal is to minimize misunderstandings, encourage open communication, and increase cooperation and collaborative problem solving.

70 All Learners No

Maintaining a Professional Distance

As a nurse aide, you spend a great deal of time with your clients--making it a challenge to maintain a professional distance. This course reviews the difference between personal and professional relationships, discusses how to avoid crossing the line and how to help your clients do more independently. It also gives tips on keeping it professional with co-workers. (In The Know - Aide Inservice)


CNA

Maintaining Confidentiality PDF

As a nurse aide, you are trusted each day with confidential information about your clients. This course reviews everything you need to know about maintaining your clients’ confidentiality. You’ll learn what to do and what not to do. And, you’ll learn all about the laws and consequences that are in place to protect clients. (In The Know - Aide Inservice)


CNA

Management of Lower Extremity Ulcers

Provides an overview of the most common causes of lower extremity ulcers, including venous ulcers, arterial ulcers and diabetic neuropathic ulcers

60 All Nurses and Therapists

Yes

Management of Pressure Ulcers

Provides an overview of assessment and treatment strategies for patients with pressure ulcers.


Managing Offsite Employees

This course provides strategies for leaders to effectively manage offsite employees. Managing a remote workforce takes more than smartphones, WiFi, web cams, and expense allowances. It requires the right employees in the right jobs with the right skills and the right resources.


No




(Minutes) Audience

CNE Hours?

Managing Up This course focuses on principles of managing up and is designed to support managers to meet the needs of the organization. Employees learn to become in-tune with their needs to support their daily obligations so that the organization becomes more productive.

65 All Learners No

Managing Your Time - Aide Inservice

This program is part of the Home Care Institute Aide Series and provides strategies for effectively managing daily patient and agency-specific responsibilities.


Yes

Massachusetts - Medical Orders for Life-Sustaining Treatment (MOLST)

This course includes access to a video produced by the MOLST Massachusetts Collaboration Project that provides an overview of the Massachusetts Medical Orders for Life-Sustaining Treatment program. Video length is 37 minutes.

37 All Massachusetts Clinicians

Yes

Mechanical Lift Use & Safety

This course reviews proper body mechanics and explains why they aren't enough to prevent back injuries. It also covers the basic types, uses, operation tips, safety features and slings for a Hoyer-type mechanical lift. After completing the module, aides will be armed with the knowledge necessary to prevent back injuries and to safely transfer clients with a sling lift. (NOTE: Hands-on practice and competency with actual lifts should be performed after completing this module.) (In The Know - Aide Inservice)


CNA

Medicare Noncoverage and Change of Care Notices in Home Care

This program provides an overview of guidelines for issuing Medicare-required notices at the time of termination of home health services or when services are reduced outside of the initial plan of care.


Yes

Medication Safety in Home Care and Hospice

This course contains information on medication safety in home care and hospice environments. The course is part of the HCI compliance library.


Yes

Meeting Management The course focuses on effective meeting management skills

60 Leadership Learners

No




(Minutes) Audience

CNE Hours?

Meetings: How to Make Them More Efficient and Effective

This course helps learners to develop skills to ensure meetings are an advantage instead of a disadvantage to both employees and organizations alike. Whether running the meeting or simply participating in it, this program provides the knowledge and techniques for making the most of meetings.

48 All Learners No

Mental Models: The Key to Making Reality-Based Decisions

This course shows employees how to examine their mental models, separate fact from opinion, clarify assumptions, and reveal hidden beliefs. It illustrates the need to tune into one’s surroundings, look for opportunities, and approach work with an open mind.

45 All Learners No

Mentoring 101: Discover the Keys to a Successful Mentor-Mentee Relationship

This course reviews how to ask the right questions, set up expectations, and establish measurements of success to ensure a mentoring relationship is successful. The goal is to foster an environment where personal and professional growth is valued and helping others is expected and appreciated.

45 All Learners No

Motivating Employees to be Their Best

This course focuses on the skills and techniques leaders need to help groups develop a sense of community, to acquire influence over their work-related actions, and to enjoy the openness of shared information and feelings.


No

Name That Patient Bill of Right

An elearning game that reviews specific patient rights that must be honored for all home care patients.


Yes

Navigating Difficult Conversations: Deliver Your Message with Poise, Empathy, and Resolve

This course introduces learners to a seven-stage process for taking control in these situations and minimizing negative backlash to reduce stress, increase trust, and improve relationships and productivity.

30 All Learners No

Negotiation Skills This course reviews skills sales people and leaders can take to achieve desired results.

60 Business Development and Sales Learners

No




(Minutes) Audience

CNE Hours?

Nutrition Basics in Home Care and Hospice - Aide Inservice

This program is part of the Home Care Institute Aide series and provides general dietary guidelines so that aides can support the nutritional health of their patients.


Yes

Nutrition for the Elderly This modules provides nurse aides with an overview of the most important nutrients for seniors. It covers age-related changes that impact nutrition, the modified food pyramid for older adults, and how seniors can eat healthy foods on a tight budget. Learners will review the nutritional needs of elderly people when it comes to calories, whole grains, fruits and vegetables, protein, dairy and special nutrients. (In The Know - Aide Inservice)


CNA

OASIS-C2 Basics Provides introductory guidelines for completion of the OASIS-C comprehensive assessment.


Yes

OASIS-C2 Crossword Puzzle

OASIS-Cs crossword puzzle to test your knowledge of the OASIS-C assessment.


Yes

OASIS-C2 Practice Exam Provides a 100-question competency exam to assess for OASIS-C proficiency. No CEs for this test.


Yes

OASIS-C2 Room by Room

Provides details for completing an accurate OASIS-C2 comprehensive assessment while stressing the importance of using observation, assessment and demonstration techniques and the patient's environment to obtain the most accurate results. This course is scored as the data elements are completed. There is no separate post-test and no passing score. Completion requires that all rooms of the home are visited and all data elements are completed. You should also complete the post-course survey, which may be accessed by clicking the Evaluation link from the Knowledge Center after the course closes.


Yes




(Minutes) Audience

CNE Hours?

OASIS-C2: Beyond the Basics Part 1

This course provides item-by-item guidance for completion of the OASIS-C Comprehensive assessment, with support from the OASIS-C Guidance Manual and the OASIS-C Best Practice Manual.


Yes

OASIS-C2: Beyond the Basics Part 2

This course provides item-by-item guidance for completion of the OASIS-C Comprehensive assessment, with support from the OASIS-C Guidance Manual and the OASIS-C Best Practice Manual.


Yes

Onboarding: How to Successfully Integrate New Employees

This course reviews the Onboarding Model that includes four overlapping elements — Resources, Rules, Relationships, and Roles. Using these elements as a cornerstone in the onboarding process, managers learn how to become an active participant in helping new hires not only accelerate their involvement, but establish groundwork for continual progression.


No

Ongoing Performance Development: A Systematic Approach to Maximize Employee Productivity and Efficiency

This course introduces a four-step approach that focuses on setting clear expectations for individual performance based on organizational goals as well as meeting regularly with employees to provide feedback and customized training. Managers learn how to best share performance observations, brainstorm development strategies, and gain commitment on actionable ways to improve among other techniques to help employees achieve their peak performance potential.


No

Organizational Trust: Strengthen and Restore Respect, Faith, and Integrity at Work

This course lays the groundwork for effecting respect, faith, and integrity at all levels of the organization with the goal of helping employees be more credible, productive, flexible, innovative, and able to handle crisis and change.


No

OSHA Hazard Communication Standard

This course contains information on OSHA hazard communication standard. The course is part of the HCI compliance library.

30 All Learners Yes




(Minutes) Audience

CNE Hours?

Over-the-Counter Medications

This inservice provides nurse aides with an overview of OTC medications. It explains how to read an OTC medication lable, gives tips to guard against tampering, discusses how OTC medications may affect children and the elderly and offers basic information about OTC pain relievers, cold medications and stomach medications. The lesson also covers adverse drug reactions and how nurse aides can observe for them. (In The Know - Aide Inservice)


CNA

Oxygen Safety for Nurse Aides

This lesson provides nurse aides with a description of oxygen therapy and which clients make need it. Aides will review the most common types of oxygen containers and methods of administration. They will also learn what makes oxygen dangerous and how to observe clients who are on oxygen therapy. Includes dozens of oxygen safety tips and comfort measures. (In The Know - Aide Inservice)


CNA

Pain and the Elderly PDF An inservice for nurse aides on how pain affects the elderly, including common causes and types of pain. Discusses why pain is undertreated among the elderly, the challenges of assessing pain in the elderly and how nursing assistants can help their older clients cope with pain. (In The Know - Aide Inservice)


CNA

Passive & Active Range of Motion

This nurse aide inservice contains basic information about the musculoskeletal system, especially the joints. Includes a discussion of the causes of joint stiffness and other problems-and how important it is for joints to remain flexible. Describes basic range of motion exercises. GIVES TIPS FOR BOTH PASSIVE AND ACTIVE RANGE OF MOTION! (In The Know - Aide Inservice)


CNA




(Minutes) Audience

CNE Hours?

Patient Bill of Rights PDF This lesson provides an update on the rights of healthcare consumers and how the Bill of Rights varies in different healthcare settings. Includes a discussion of the basic rights such as the right to quality care, informed consent and confidentiality -- and how aides can support these rights. (In The Know - Aide Inservice)


CNA

Patient Rights in Home Care

This course contains information on patient rights in the home care setting. The course is part of the HCI compliance library.


Yes

Patient Rights in Hospice

This course contains information on patient rights in the hospice setting. The course is part of the HCI compliance library.


Yes

Performing Mouth Care PDF

An inservice for nurse aides on the basics of mouth care, including the importance and benefits of good oral hygiene. Includes tips for performing oral hygiene, dealing with dentures, and observing for oral and dental problems. ENHANCES ANY MOUTH CARE PROTOCOL AT YOUR WORKPLACE! (In The Know - Aide Inservice)


CNA

Performing Safe Transfers

This course provides important information about basic body mechanics, transfer techniques, and the nine steps for safe lifting. Aides will learn about "No Lift" policies and what it means for them. The module includes tips for easing clients' fears about being transferred and descriptions of various transfer devices and mechanical lifts. (In The Know - Aide Inservice)


CNA

Perineal & Catheter Care

This nurse aide course outlines the procedures for providing excellent perineal care for both males and females. Includes a review of the urinary system, the prevention of UTI's and information about catheters and catheter care. (In The Know - Aide Inservice)


CNA




(Minutes) Audience

CNE Hours?

Personal Wellness In this course, nurse aides will review the five components of wellness, how to deal with stress and avoid job burnout, tips for getting a good night's sleep, understanding your family health history, information about weight control and regular exercise, giving up tobacco and taking steps to move toward wellness. (In The Know - Aide Inservice)


CNA

PHQ Depression Screening Training

Includes a link to an online course developed by Weill Cornell Medical College as part of the Mental Health Training Network on the PHQ questionnaire. The course requires registration in the vendor's site, completion of a post-test on the vendor's site, and an attestation of completion to provide course credit. Optional Continuing Education hours available for an additional charge from the vendor's site.


Yes

Physician Orders in Home Care

This program reviews general guidelines and fundamentals for documenting physician orders within the plan of care and as supplemental verbal orders.

90 All Home Care Learners, Home Health Managers and QI Staff, Home Health Business Development

Yes

PPS Basics This course provides an overview of the Medicare Prospective Payment System for home health care with a focus on the Four Equation Model.


Yes

Practical Project Management: Taking Projects from Inception to Completion

This course helps employees to become effective leaders on projects of any size and scope. The program walks learners through four key stages to project management.

60 All Learners No

Presentation Skills This course focuses on effective facilitation skills whether in a training environment or a formal or infomraiton presentation

60 Leaders and Educators

No

Preventing Falls in the Home - Aide Inservice

This program is part of the Home Care Institute Aide Series and provides information on identifying the risk for falls, guidelines for


Yes




(Minutes) Audience

CNE Hours?

preventing falls, and actions to take if a patient falls.

Preventing Falls in the Home: Overview

This program is part of the Home Care Institute Fall Prevention Program and provides information on identifying the risk for falls, guidelines for preventing falls, and actions to take if a patient falls.


Yes

Preventing Pressure Ulcers

This course provides nurse aides with pertinent information about the causes of pressure ulcers and tips for preventing pressure ulcers. It emphasizes how much easier it is to prevent a pressure ulcer than to cure one! (In The Know - Aide Inservice)


CNA

Productive Work Habits This course helps learners develop the positive habits they need to gain focus, learn how to prioritize tasks efficiently, become better organized, manage their time efficiently, work more effectively with co-workers, and create better work-life balance.

50 All Learners No

Professional Boundaries in Home Care and Hospice

This course contains information about professional boundaries in home care and hospice environments. The course is part of the HCI compliance library.

30 All Learners Yes

Professionalism & Work Ethic

This nurse aide lesson defines "professionalism" and "work ethic" and outlines the traits commonly associated with being professional versus unprofessional. The course stresses the importance of attitude, communication skills, teamwork, relationships and how nurse aides can take charge of their work life. (In The Know - Aide Inservice)


CNA

Promoting Patient Compliance - Aide Inservice

This program is part of the Home Care Institute Aide Series and provides information on assisting patients to be compliant with the home health and hospice plan of care.


Yes




(Minutes) Audience

CNE Hours?

Providing Cost-Efficient Care

A timely topic for today's economy, this inservice provides practical tips for how nursing assistants can save money throughout their daily client care. (In The Know - Aide Inservice)


CNA

Put it in Writing: How to Prepare, Organize, and Present a Compelling Business Report

This course helps learners to create reports that are consistently relevant, organized, credible, and professional no matter whether the message is intended to help improve work processes, resolve an issue, or encourage a decision.


No

Recipe for Effective Documentation in Home Care and Hospice

This program reviews general ingredients and guidelines for successful documentation that meets regulatory and compliance standards.


Yes

Recognizing and Managing Catastrophic Reactions

Do you care for clients with dementia, Alzheimer's disease, traumatic brain injury, PTSD or people who have had multiple strokes? If so, it is vital to learn about catastrophic reactions. This inservice defines a catastrophic reaction, discusses common triggers and arms nurse aides with the communication and behavioral tools they need to help prevent and/or manage these "super anxiety attacks." (In The Know - Aide Inservice)


CNA

Reducing & Preventing Readmissions to the Hospital PDF

Preventing readmission doesn’t end when a person leaves the hospital. In fact, that’s often when it begins! When a newly discharged client is added to your home health roster, the entire team accepts the responsibility to help that client follow discharge instructions, take medications properly and to make and keep follow-up appointments. This course helps aides understand their role in this process. (In The Know - Aide Inservice)


CNA

Resilience: How to Keep Going When the Going Gets Tough

This course focuses on resilience, or the ability to bounce back after adversity. Being resilient doesn't prevent tough challenges from happening, but it does provide individuals with the strength and understanding to recover and move forward.

55 All Learners No




(Minutes) Audience

CNE Hours?

Safe Environments for Clients with Dementia or Alzheimer's Disease

This course provides nurse aides with important information about the safety needs of clients with Alzheimer's disease or other dementias. It discusses fall prevention, using assistive devices to promote safety, preventing elopement and alternatives to restraints. It also covers household safety, especially in the kitchen and bathroom, gives tips on fire safety and discusses gun safety for clients with firearms in their homes. (In The Know - Aide Inservice)


CNA

Safe Medical Device Act This course reviews requirements of the Safe Medical Devices Act, which requires organizations to report adverse events caused by faulty or improperly labeled medical devices.


Safety in Home Care and Hospice

This course contains information about safety in home care and hospice environments. The course is part of the HCI compliance library.complete.


Selling Essentials: Coaching for Performance

Part of the Selling Essentials series, this course targets the skills sales managers need to be effective coaches throughout the selling process, from high-level planning in the early stages to tactical decision making later in the cycle.


No

Selling Essentials: Developing Clients for Life

Part of the Selling Essentials series, this course focuses on the skills salespeople need to cultivate relationships based on mutual trust and loyalty.


No

Selling Essentials: Opening the Sales Call

Part of the Selling Essentials series, this course helps salespeople open a sales call and establish themselves as experts, think on their feet, adapt to client expectations, and capture lifetime clients.


No

Selling Essentials: Presenting Solutions, Overcoming Objections, and Closing the Sale

Part of the Selling Essentials series, this course helps salespeople develop the ability to see through the client’s eyes, pinpoint their needs, think outside of the box, and deliver a convincing presentation.


No




(Minutes) Audience

CNE Hours?

Selling Essentials: Prospecting and Territory

Part of the Selling Essentials series, this course gives salespeople at all levels the know-how to tackle prospecting, maintain a healthy pipeline, and grow their business.


No

Selling Essentials: Understanding the Sales Cycle

Part of the Selling Essentials series, this course includes an assessment, activities, worksheets, action planning, and more, to allow salespeople to understand the entire sales cycle so they can take an active role in their learning.


No

Selling Essentials: What to Ask and How to Listen

Part of the Selling Essentials series, this course shows salespeople how to ask the right questions, avoid communication shut downs, and learn valuable active listening skills that will move the customer relationship forward.


No

Servant Leadership: Supporting Others While Growing Your Business

In this course, learners discover how to shape an environment of support where everyone feels a sense of value and purpose – and where, as a result, organizational success is bound to naturally transpire.


No

Sexual Harassment in Home Care and Hospice

This course contains information about sexual harassment in home care and hospice environments. The course is part of the HCI compliance library.

30 All Home Care and Hospice Learners

Yes

Sexual Harassment in the Workplace

An up- to- date overview of sexual harassment including the definition of sexual harassment, who it affects and types of sexual harassment. It also includes information about preventing, handling and reporting sexual harassment. REQUIRED BY LAW IN EVERY STATE! (In The Know - Aide Inservice)


CNA

Skillful Collaboration: Working Successfully with Others to Achieve a Common Goal

This course helps learners to make sense of the ins and outs of collaboration. From setting common objectives, defining roles, establishing communication strategies, troubleshooting obstacles, and building networks, the course focuses on how to structure an effective framework that enables individuals to develop harmonious and productive working relationships.

60 All Learners No




(Minutes) Audience

CNE Hours?

Skin Care in the Elderly - Aide Inservice

This program focuses on common skin care issues in the elderly and what the home care and hospice aide can do to assist patients to maintain a healthy skin integrity.


Yes

Social Media at Work: Reap the Rewards and Avoid the Risks

Using examples, exercises to test knowledge, and a sample social media policy, this course explores the dos and don’ts of using social media in the workplace.

55 All Learners No

Social Work Basics in Home Care

This program provides an overview of the role of the social worker within the home care interdisciplinary team.


Yes

Social Work Basics in Hospice

This program provides an overview of the role of the social worker within the hospice interdisciplinary team.


Yes

Solid Business Writing This course reviews principles of effective business writing. Participants learn how to spend less time writing and create a better document.

57 All Learners No

Standard Precautions PDF

This course discusses the "chain of infection" and details how standard (and additional) precautions help break that chain. Aides will learn the specifics of standard, contact, droplet and airborne precautions, along with guidelines for handwashing, cleaning client care equipment and handling biomedical waste. (In The Know - Aide Inservice)


CNA

Stress Management This course provides strategies to reduce stress in the workplace.

60 All Learners No

Succession Planning This course reviews how to conduct a gap analysis to identify current and future needs, how to create a pipeline of potential top leadership and how to bring selection systems, reward systems and management development into alignment with the process of leadership renewal.


No




(Minutes) Audience

CNE Hours?

Summer Safety Tips Hot weather brings a variety of challenges for nursing assistants. This inservice gives an overview of heat-related illnesses, including heat rash, heat edema, heat syncope, heat exhaustion and more. It provides information on summer weather terminology, the Heat Index and the UV Index. It also gives tips for helping clients deal with the heat (including some special tips for home health clients). And, for aides who depend on a car to get to work and/or clients' homes, there are tips on summer car care and summer driving safety. A perfect inservice to get nursing aides (and their clients) through the hot weather! (In The Know - Aide Inservice)


CNA

Super Hero's Guide to ICD-10 Coding in Home Care and Hospice

This course is the first module in the Home Care Institute Super Hero Coding Series and provides an introduction to ICD-10-CM. The course provides an interactive approach to learning components of the ICD-10-CM Coding Manual, proper steps for coding, and fundamentals for accessing the Alphabetic Index and Tabular list.


Yes

Super Manager: Be the Boss Everyone Wants to Work For

This course focuses on supporting employees to receive the necessary support, resources, and guidance to get the job done.


No

Supervisor Communication Skills

This course focuses on the importance of assertive speaking - asking directly for what you need from others without being aggressive. You will discover techniques for holding others accountable while also creating and practicing the art of equitable compromise.


No

Systems Thinking: How to Solve Problems So They Stay Solved

This course focuses on systems thinking a proactive problem-solving technique that examines the relationships between various organizational functions and how they impact each other. The course helps your organization find optimal solutions to complex challenges, improve innovation, and increase productivity.


No




(Minutes) Audience

CNE Hours?

Taking Care of Your Back This inservice provides nurse aides with a review of the four basic vital signs... temperature, pulse, respirations and blood pressure. It includes information about the importance of obtaining vital signs, the correct procedure for each, and how to report and document the results. (In The Know - Aide Inservice)


CNA

Taking Control of Conflict: How to Resolve and Minimize Workplace

This course introduces the different types of conflict, shows learners how to communicate clearly and tactfully, explores appropriate resolution strategies, and establishes a common-sense approach for preventing unnecessary conflict.

75 All Learners No

Taking Initiative: How to Inspire a Proactive Company Culture

In this course, learners discover how to identify, develop, sell, and implement ideas that produce a wide-array of long-term company benefits and boost employee morale.

60 All Learners No

Talk Like a Leader This course focuses on four key areas of leadership communication: Vision, Competence, Relationships, and Support. The course empowers leaders with the skills and confidence to encourage enthusiasm, increase productivity, minimize miscommunication, and improve working relationships.


No

Talking about Death This nurse aide inservice includes basic information about death and the grief process, the importance of listening and tips on verbal non-verbal communication with dying clients and their families. (In The Know - Aide Inservice)


CNA

Team Chemistry: How to Build a Team that Everyone Wants to Join

This course teaches participants how to identify and correlate diverse, but complementary skills, characteristics, and strengths to team roles. The course also focuses on techniques for observing interactions, establishing positive communication patterns, overcoming groupthink, developing mutual accountability for results, and boosting morale.


No




(Minutes) Audience

CNE Hours?

Team Excellence: The Secret to Achieving High Performance

This course focuses on helping teams achieve positive outcomes. Participants learn to CARE by discovering techniques for effective Communication, maximizing individual Ability, producing Results, and fostering Esprit de corps.

55 All Learners No

Territory Management in Home Care and Hospice

Provides strategies and best practices for effectively managing key home care and hospice accounts with a goal of optimizing productivity and increasing home care and hospice referrals.


Yes

The Art of Influencing Others

This course lays the foundation for more effective communication by developing creative ways to establish rapport and build relationships through a deeper awareness of the power of nonverbal communication.


No

The Golden Rule This course is designed to help employees consistently demonstrate respect in their day-to-day interactions. From electronic to face-to-face communication, participants learn the behaviors that contribute to a respectful environment.

53 All Learners No

The Normal Aging Process

This inservice outlines (by body system) the normal changes that come with aging. It includes a discussion of what slows aging, what speeds it up and how nursing assistants can help their elderly clients enjoy a good quality of life. (In The Know - Aide Inservice)


CNA

The Patient with Renal Disease - Aide Inservice

Provides an overview of acute and chronic renal disease in home care and hospice and the home care and hospice aide's role in caring for these patients.


Yes

The Toughest Supervisor Challenges

This course gives both new and experienced managers the supervisory skills, tools, and techniques they need to evaluate the situation at hand and choose the appropriate response.


No




(Minutes) Audience

CNE Hours?

Therapy Services in Home Care

This program provides a comprehensive overview of physical therapy, occupational therapy and speech-language pathology services in home care. The course focuses on compliance with therapy-specific requirements in the Home Health Conditions of Participation, Medicare Coverage Criteria, and 2011 Prospective Payment System reform.


Yes

Time Management Practicing the principles of time management will help your organization reap the benefits of a more productive and efficient workplace.

60 All Learners No

Time Management This course focuses on how to increase your personal effectiveness by using management techniques that fit your personality. You will apply time saving techniques, learn ways to overcome procrastination and find out a variety of methods to living a balanced life.

75 All Learners No

Time Management in Home Care and Hospice

This program provides strategies for effectively managing daily patient and agency-specific responsibilities. The course focuses on time management and case management principles in the home health and hospice environment.


Yes

Train the Trainer: A Practical Guide to Classroom Facilitation

Suitable for both seasoned facilitators looking to maximize the learner experience and first-time facilitators looking to understand the ins-and-outs of effective classroom facilitation, this course helps learners to develop, deliver, and manage a smooth and engaging training session. The program leads participants through the four dimensions of facilitation as they learn the best techniques for the most common training blunders and challenges.

60 Educators No

Understanding Abuse This course provides an overview of the problem of abuse, including elder, child, physical, emotional, financial and sexual abuse. Aides will learn how to prevent abuse, signs of abuse and how to report their observations/suspicions. (In The Know - Aide Inservice)


CNA




(Minutes) Audience

CNE Hours?

Understanding Alzheimer's Disease

This course provides background on the basic biology of Alzheimer's disease, its three stages and how it is diagnosed and treated. Aides will gain insight into how to communicate with AD clients, how to keep them safe and how to meet their personal care, nutritional and emotional needs. (In The Know - Aide Inservice)


CNA

Understanding and Supporting Advance Directives

An inservice for nurse aides that covers advance directives including definitions, legal and moral aspects and the relationship of advance directives to patient rights. Includes tips for supporting clients' wishes. (In The Know - Aide Inservice)


CNA

Understanding Arthritis The course provides nurse aides with a review of the anatomy of a joint, six common types of arthritis, how the condition is diagnosed and treated and how aides can assist clients with arthritis. Includes tips on nutrition, exercise and joint protection. (In The Know - Aide Inservice)


CNA

Understanding Autism This course provides aides with an overview of the autism spectrum and the disorders included under this "umbrella." It discusses the possible causes of autism and the impact of early diagnosis/intervention. Aides will learn about how it is to age with autism and what they can do to help clients with behavior, communication and sensory issues. (In The Know - Aide Inservice)


CNA

Understanding Cancer PDF

A general overview for nurse aides of cancer, its risk factors, symptoms and treatments. This module reviews nutritional and emotional concerns and highlights the four most common cancers. Includes tips for how nursing assistants can do to help people with cancer. (In The Know - Aide Inservice)


CNA




(Minutes) Audience

CNE Hours?

Understanding Common GI Disorders

This module provides nurse aides with a review of the gastrointestinal system and how it functions normally. It includes an overview of fifteen common GI disorders including nausea and vomiting, heartburn, ulcers, diarrhea, constipation, hemorrhoids, food intolerances...and more! Tips for helping clients are provided for each common disorder. Your nurse aides will learn how fiber affects the GI tract and the signs of symptoms that indicate a GI disorder is serious. (In The Know - Aide Inservice)


CNA

Understanding Common Medications PDF

This course provides nurse aides with an overview of the most common categories of prescription medications, including antimicrobials, antidiabetics, cardiac medications, mental health medications, asthma medications...and more. Includes information about observing for side effects and adverse medication reactions. (In The Know - Aide Inservice)


CNA

Understanding Common Respiratory Conditions

This module provides nurse aides with a review of the respiratory system and how it functions normally. It includes an overview of the common cold, the flu, allergies, sinus infections, pneumonia, asthma and COPD. Your nurse aides will learn how smoking affects the respiratory system and how they can help prevent and/or support respiratory conditions in their clients. (In The Know - Aide Inservice)


CNA

Understanding Congestive Heart Failure PDF

This course offers nurse aides a basic review of congestive heart failure including a description of the disease, the causes of CHF, treatments for CHF and important facts about the disease. It also includes tips for working with clients who have CHF and additional resources for employees who'd like to know more about the disease. (In The Know - Aide Inservice)


CNA




(Minutes) Audience

CNE Hours?

Understanding Cultural Diversity

A general overview for nurse aides of the issue of cultural diversity and how it impacts a CNA’s interactions with both clients and coworkers. Includes information about the benefits of diversity and barriers to diversity--plus tips for adapting to cultural differences and preventing prejudice and discrimination. (In The Know - Aide Inservice)


CNA

Understanding CVAs This course provides an overview of cerebral vascular accidents, including risk factors, signs and symptoms of a stroke and treatment methods. It includes lots of tips for working with clients who have had a stroke. (In The Know - Aide Inservice)


CNA

Understanding Dementia: Aide Inservice

This program is part of the Home Care Institute Aide Series and provides information on the physiology of dementia and how aides can effectively support patients with dementia.


Yes

Understanding Depression

This course gives aides an overview of the main types and symptoms of depression. It discusses how depression affects people across the lifespan. Aides will learn how to communicate with depressed clients, how to recognize and deal with suicidal thoughts and how to give quality daily care to depressed clients. (In The Know - Aide Inservice)


CNA

Understanding Diabetes An overview for nurse aides of the different types of diabetes, the causes, risk factors, symptoms and treatments. The course includes information about short and long-term complications, some basic facts about insulin, and how nursing assistants can help clients manage their diabetes. (In The Know - Aide Inservice)


CNA




(Minutes) Audience

CNE Hours?

Understanding Domestic Violence

This course gives aides an overview of domestic abuse, including who is at risk, why people become abusers and the types of domestic abuse. It discusses the early warning signs of domestic violence and both the emotional and physical effects it can cause. Aides will learn how domestic violence can affect the workplace and how they can support victims of domestic violence, whether they are clients or co-workers. (In The Know - Aide Inservice)


CNA

Understanding Fall Risk Factors

This module provides nurse aides with an overview of the factors that put clients at risk for falls including age-related factors, medical factors and environmental factors. It includes ways that employees can help keep high-risk clients safe. (In The Know - Aide Inservice)


CNA

Understanding Neglect PDF

During this course, nurse aides will review different types of neglect including passive and active neglect, domestic neglect and institutional neglect. The module includes information about pressure ulcers, contractures, dehydration, abandonment, unsafe/unsanitary conditions, wandering and tips for how aides can prevent client neglect. (In The Know - Aide Inservice)


CNA

Understanding Parkinson's Disease

A discussion of the causes, symptoms and treatments of Parkinson’s Disease. This nurse aide inservice includes information on how aides can help their PD clients cope with the disease and meet their physical and emotional needs. (In The Know - Aide Inservice)


CNA

Understanding Pneumonia

This inservice provides nurse aides with information about the various types of pneumonia, the difference between community and hospital-based pneumonia and how to prevent the spread of this disease. It also covers pneumonia symptoms, treatment, recovery tips and more! A great topic to include during flu season! (In The Know - Aide Inservice)


CNA




(Minutes) Audience

CNE Hours?

Understanding Quality Improvement

This inservice provides nurse aides with a review of the importance of quality improvement to healthcare organizations. The course defines quality, covers the history of quality improvement, outlines the four basic steps of a quality improvement program and discusses the benefits of QI to the organization, the employees and the clients. Learners will also review how to measure quality and understand why making changes in the healthcare workplace is so vital. (In The Know - Aide Inservice)


CNA

Understanding Substance Abuse

This inservice provides nurse aides with an overview of substance abuse including alcohol, illegal drugs and prescription drugs. Provides a basic understanding of this widespread problem and gives tips for working with clients who are actively abusing or who are recovering. Touches on the problem of substance abuse among health care providers. (In The Know - Aide Inservice)


CNA

Understanding Suicide PDF

An overview of the risk factors and warning signs of suicidal behavior. Includes information about how illness, mental health and environmental factors impact a person's risk for suicide. Discusses how to reach out to depressed clients and how to help clients who are at risk for suicide. An important inservice for all caregivers! (In The Know - Aide Inservice)


CNA

Understanding the Elder Justice Act

This course focuses on the Elder Justice Act and the clinician's role in reporting actual or suspected abuse.





(Minutes) Audience

CNE Hours?

Understanding the Survey Process

This course provides nurse aides with a general overview of state and private accreditation surveys (such as Joint Commission). It includes the "who, what, when, where and why" of the survey process and discusses how nurse aides can prepare for and participate in a survey. The course provides tips for giving high quality care all year long--whether or not a surveyor is expected! (In The Know - Aide Inservice)


CNA

Urinary Elimination - Aide Inservice

This program is part of the Home Care Institute Aide Series and provides information on urinary elimination and measures aides should take to support patients with problems affecting the urinary system.


Yes

Urinary Tract Infections This course provides nurse aides with an overview of the urinary system; the causes, symptoms and risk factors for UTI; the steps for obtaining a urine sample; the treatment of urinary tract infections; possible complications of UTIs; information about incontinence and catheters; and how nurse aides can help prevent this common infection. (In The Know - Aide Inservice)


CNA

Using Assistive Devices This module provides nurse aides with an overview of a variety of assistive devices available to improve the quality of life of clients with limitations and/or disabilities. Covers the purpose of each device and how nursing assistants can help their clients use the device. Includes information about the emotional adjustment a client may experience when first using an assistive device. (In The Know - Aide Inservice)


CNA




(Minutes) Audience

CNE Hours?

Using Technology with Seniors

This course provides nurse aides with the tools and tips they need to help their elderly clients use technology to enhance their quality of life. The module includes the basics of using the internet, email, social media, Skype, Wii and other gaming systems, smart phones, e-readers and streaming music and entertainment. (In The Know - Aide Inservice)


CNA

Why We Struggle with Tough Decisions: Overcoming Doubts and Dilemmas

This course focuses on enhancing your confidence and skill at making—and implementing—tough decisions, allowing you to increase your value to your organization and actively contribute to its success.

60 All Learners No

Winter Safety Tips Nurse aides who visit clients during cold winter months will get an overview of winter weather terms, the dangers of hypothermia and frostbite, and tips for driving safely during winter weather. It also includes information on what to do if you are stranded on the road and how to keep clients safe during inclement weather. (In The Know - Aide Inservice)


CNA

Women and Leadership This course identifies the specific challenges imposed on women in the workplace and provides an in-depth look at how they can combat these obstacles to maximize their strengths - helping not only women, but all professionals and organizations as they work to build the leadership skills of their employees.


No

Work-Life Balance This course provides strategies to balance work and personal time for a more satisfying life.

60 All Learners No




(Minutes) Audience

CNE Hours?

Working with a Team PDF

This inservice provides nurse aides with the definition of teamwork and provides tips for people who work with a team. It includes a description of the members of a health care team and how each discipline impacts the team. The course stresses how CNA’s can help strengthen their health care team. (In The Know - Aide Inservice)


CNA

Working with Clients Who Are Mentally Ill

A general overview of mental illness, this inservice provides nurse aides with a basic understanding of common mental disorders (such as schizophrenia, manic-depression and anxiety disorders) in order to foster compassion and patience for their clients who are mentally ill. (In The Know - Aide Inservice)


CNA

Working with Difficult & Combative People

This module provides nurse aides with an overview of the types of difficult people they may have to work with on a daily basis...including clients, family members and co-workers. Includes information about why people may be difficult and/or combative, coping skills for working and communicating with these people and how a nurse aide's behavior can improve or worsen the situation. (In The Know - Aide Inservice)


CNA

Working with Infants, Birth to 12 Months

This lesson provides a review of the care of infants--from birth to twelve months of age. Includes information about how to keep a baby warm, dry and comfortable--with extra emphasis on infant safety. (In The Know - Aide Inservice)


CNA




(Minutes) Audience

CNE Hours?

Working with Non-Compliant Clients

This module provides nurse aides with an understanding of the difference between adherence and compliance and the consequences that can arise when clients fail to adhere to their plan of care. Adies will review the eight most common reasons why clients are non-compliant. The course includes tips for how to motivate clients and encourage adherence to physician orders on nutrition, exercise, activity, medications and more. (In The Know - Aide Inservice)


CNA

Workplace Harassment This course reviews workplace harassment and how to respond to it.

60 All Learners No

Workplace Safety and Violence Prevention

This course contains information about workplace safety and violence prevention. This course is intended for office-based staff and is part of the HCI compliance library.

60 Office-Based Learners

Yes

Wound Care Basics Provides an overview of wound care strategies for the most common wounds managed in the home environment. The program focuses on wound assessment, prevention strategies, and management guidelines.


course library

Documents