Council on Licensure, Enforcement & Regulation

ANNUAL EDUCATIONAL CONFERENCEPortland Marriott Downtown Waterfront | September 14–17, 2016

www.clearhq.org

OREGON

ANNUAL EDUCATIONAL CONFERENCE

September 14–17, 2016

CLEAR

TABL

E OF CONTENTS

Board of Directors, Past Presidents & Conference Program Committee ...........2

Patron, Sponsors, Contributors & Exhibitors ...................................................................3

2016 CLEAR Awards ....................................................4

Agenda ...................................................................................7

Floor Plans .......................................................................20

Exhibit Hall Floor Plan ...........................................21

2017 Call for Session Proposals .....................22

Social Events ............................................24

CROWD COMPASS CONFERENCE MOBILE APPBring the entire 2016 Annual Educational Conference to your fingertips through the Conference Mobile App, powered by CrowdCompass. The app is your resource for conference content, attendee networking, Portland fun, and much more!

Get the CrowdCompass app by choosing one of the following methods: § Download CrowdCompass from the Apple App Store or the Android Marketplace § Visit https://events.crowdcompass.com/ from your phone’s browser and search for

CLEAR § Scan the QR code to the right with your mobile phone. (A QR-code reader, such as

Red Laser or Barcode Scanner, is required and can be easily downloaded from the Apple App Store or the Android Marketplace.)

OREGON

ANNUAL EDUCATIONAL CONFERENCE

September 14–17, 2016

WELCOME TO PORTLAND

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ANNUAL EDUCATIONAL CONFERENCE PROGRAM COMMITTEE Program Committee Co-Chair Program Committee Co-Chair Cory Everett Claudia Newman

Program Subcommittee Chairs and Vice-ChairsChris Buck | Ida Darragh | Nancy Godby | Steve Hart | Stacy Lawson | Bruce Matthews | Sean McKinley | Frances Picherack

CLEAR’S PAST PRESIDENTS1980–82 Caroline Stellmann, Md.1982–83 Charles E. Barner Jr., Fla.1983–84 James H. Douglas, Vt.1984–85 William L. Wood, N.Y.1985–86 Wellington E. Webb, Colo.1986–87 Gary Clark, Okla.1987–88 Robert A. Nebiker, Va.1988–89 Kara Schmitt, Mich.1989–90 Bruce Douglas, Colo.1990–91 Elizabeth Stewart, Ariz.1991–92 Mary Romelfanger, Ky.1992–93 Henry A. Fernandez, N.Y.

1993–94 William A. Marcus, Calif.1994–95 Donna H. Mooney, N.C.1995–96 David A. Montgomery, Neb.1996–97 Linda Vaclavik, Texas1997–98 James Moore, Texas1998–99 Linda Siderius, Colo.1999–00 James L. Guffey, Va.2000–01 Lisa Russell Hahn, Va.2001–02 Donna H. Mooney, N.C.2002–03 Mack Smith, Kan.2003–04 Deanna Williams, Ontario

2004–05 Bonnie Rhea Adams, Va.2005–06 Linda Waters, Prometric2006–07 Budd A. Hetrick Jr., Idaho2007–08 Kathleen (Kate) R. Nosbisch, Va.2008–09 Rosemary McCool, Colo.2009–10 Caroline MacIssac, Ontario2010–11 Faye Lemon, Va.2011–12 Bruce Matthews, Ontario2012–13 Michelle Pedersen, Colo.2013–14 Darrel S. Crimmins, Pa.2014–15 Marc Seale, U.K.

CLEAR’S 2015–16 BOARD OF DIRECTORS

President President-Elect

Robin Jenkins Steve Hart District of Columbia Health Kentucky Board of Pharmacy Regulation & Licensing Administration

Sara ChambersAlaska Division of Corporations,

Business & Professional Licensing

Ida DarraghNorth American Registry of Midwives

Cory EverettColorado Department of

Regulatory Agencies

Nancy GodbyWest Virginia Medical Imaging &

Radiation Therapy Technology Board of Examiners

Sandy GreenbergProfessional Examination Service

Lori LongRoyal College of Dental Surgeons

of Ontario

Leanne MatthesCollege of Registered Nurses

of Manitoba

Michael SalvatoriOntario College of Teachers

Marc SealeUnited Kingdom Health and

Care Professions Council

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2016 ANNUAL EDUCATIONAL CONFERENCESPONSORS & EXHIBITORS

(AS OF SEPTEMBER 1, 2016)

ExhibitorsASI | B Virtual | CE Broker | CLEAR | Continental Testing Services | Creating Ethical Boundaries

Ethics & Boundaries Assessment Services | GL Solutions | In1Touch RE Regulatory Management Solutions

inLumon | International Association of Continuing Education and Training | Leara eLearning, Inc.

Pearson VUE | Professional Boundaries, Inc. | Professional Licensing Report (ProForum) | Prometric

PSI Services LLC | Schroeder Measurement Technologies | System Automation Corporation

Thoughtspan | World Education Services (WES)

Exhibits are located in the Exhibit Hall on Lower Level 2.

Exhibit hall hours are Wednesday, September 14, 5:30–7 p.m., Thursday, September 15, 7 a.m.–5 p.m., and Friday, September 16, 7:30 a.m.–Noon

See page 21 for the Exhibit Hall Floor plan and booth numbers.

Patron

Prometric, a wholly-owned subsidiary of ETS, is the recognized global leader in technology-enabled testing and assessment services. Its comprehensive suite of services, including test development, test delivery and data management capabilities, allows clients to develop and launch global testing programs as well as accurately measure program results and data.

Sponsors

Contributors

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Consumer Protection AwardM. Daniel Roukema

CLEAR’s Consumer Pro-tection Award recogniz-es an individual who has innovatively contributed to enhancing a broader public understanding of regulatory issues with respect to consumer and public protection and citizen advocacy. This award also serves to acknowledge an

individual who has successfully demonstrated public informa-tion and consumer outreach in addition to education efforts and initiatives. CLEAR is pleased to present the 2016 Consumer Protection Award to M. Daniel Roukema, Director of Communi-cations for the Immigration Consultants of Canada Regulatory Council (ICCRC).

Mr. Roukema joined ICCRC as Director of Communications in 2013. During this time, he has focused on raising awareness about unauthorized representatives that provide immigration services. In 2013, Mr. Roukema launched the ALERT program, a confidential online whistleblowing tool to help consumers inform law enforcement about unauthorized representatives. Following ALERT’s introduction, the number of convictions against unauthorized representatives has increased. Mr. Rouke-ma also facilitated a partnership with the Competition Bureau that allowed ICCRC to participate in Canada’s Fraud Prevention Month campaign. Fraud awareness campaigns were launched on YouTube and social media to expand ICCRC’s outreach efforts. Videos were produced in English, French, Punjabi and Mandarin and 17 ethnically-diverse newspapers carried printed ads and editorials about the issue.

Mr. Roukema’s contributions have surpassed the requirements of his position and he has also taken on the role of Chief Privacy Officer. He is the consummate professional, but as the son of immigrants his job is also personal. Mr. Roukema understands the many challenges that immigrants face and works tirelessly to make the immigration process easier and safer. By expanding ICCRC’s marketing and outreach efforts to as many outlets as possible, the campaigns Mr. Roukema directed have reached 15 million people.

CLEAR Service AwardNancy McLennan

The CLEAR Service Award for Lifetime Achievement recognizes an individ-ual who has made an outstanding contribution and commitment to CLEAR, demonstrating dedication and integrity. The recipient shall have shown exceptional leadership, vision and creativity in the fulfillment of the goals and objectives of CLEAR. CLEAR is pleased to present the 2016 CLEAR

Service Award for Lifetime Achievement to Nancy McLennan.

Nancy was skilled in enforcement matters, dedicated to the integ-rity of her work and to consumer protection. She was a devoted CLEAR member, faithfully contributing to numerous committees and initiatives. Her contribution to CLEAR, while unjustly brief, left a lasting impact on our culture. She was in every committee meet-ing she could be a part of. She went to every networking event, every midyear and every conference during her membership. She served with dedication, thoughtfully participating in each conver-sation at the morning meetings as well as the late ones.

Nancy served on the NCIT and Program committees, but often made the rounds to others at CLEAR’s in-person committee meetings. Nancy was the Director of Standards Enforcement with the Institute of Chartered Accountants of Alberta. From this perspective, overseeing the complaint process for Alberta accountants, she served on the Transition and Succession Plan-ning Working Group, the Making CLEAR Clearer initiative and par-ticipated in the review of the NCIT Specialized Program. In several committee leadership positions, Nancy advanced numerous proj-ects and discussions at CLEAR, especially concerning investigator issues and substance abuse. Nancy was a devoted and valuable committee member giving her time, energy and commitment.

CLEAR’s members are united in a common mission, all dedicated to regulatory science and excellence, but it is our people that bind us together. Nancy was just that person, embodying and living out the culture that we value through her easy-going, gen-uine presence. She made everyone feel welcome and helped new attendees and members get connected within the organization.

Sadly, Nancy passed away in June 2016 after a three-year battle with ALS. CLEAR benefitted immensely from Nancy’s efforts and her dedication, work ethic and engaging nature will be sorely missed.

2016 CLEAR AWARDS

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Regulatory Excellence Award (team)National Nursing Assessment ServiceThe CLEAR Regulatory Excellence Award recognizes an outstanding contribution to the enhancement of occupational or professional regulation. It celebrates exceptional leadership, vision, creativity, re-sults and outcomes that are above and beyond the regular functions of the job or expectation, and beyond what is normally achieved. CLEAR is proud to present the 2016 Regulatory Excellence Award to the National Nursing Assessment Service (NNAS).

A Canadian not-for-profit established in 2012, NNAS provides an innovative service to its twenty-one organizational regulatory body members. Through the leadership of the members, NNAS successful-ly created a single-point-of-virtual contact and entry for internation-ally educated nurses (IENs) and harmonized the preliminary steps in the Canadian nursing licensure process for the three nursing groups (RNs, LPNs, and RPNs) across nine provincial jurisdictions within a Pan-Canadian context. All IENs applying within participating jurisdic-tions undergo the same registration application process, document authenticating process, education credentials assessment, and have the same types of conclusion reports on education compatibility. The nursing profession in Canada is the only health profession that has harmonized to this degree.

This harmonization work is the result of significant change manage-ment efforts and collaboration. It required that all members agree to adopt the same policies related to the preliminary IEN registration

process, to change their own jurisdictional legislation, regulations, and processes. The NNAS’ preliminary IEN registration intake and assessment process ensures fairness for all the parties involved. Further, because the education credential assessment process is evidence-based and replicable, this has enhanced defensibility for the regulatory body when rationalizing registration decisions. The centralized and common intake and IEN registration process has also eased the navigation process for the IENs by streamlining the appli-cation and preliminary registration process. NNAS has reduced the workload for its members, reduced file and document management and reduced IEN call volume inquiries on the registration processes.

The NNAS is an excellent case study of how leadership, innovation and partnership can help transform the professional regulatory sector. The work of NNAS shows that significant improvements in professional health registration can be achieved. Leadership and commitment from the twenty-one regulatory body members was crucial in helping to drive a strong and ambitious vision and engage in significant systems change. Members voluntarily agreed to change their existing processes, legislation, regulations and structures in order to adopt the new NNAS system, and support harmonization. As a result, other Canadian health and social services professional regulatory bodies are looking to the NNAS as an exam-ple of how to achieve standardization and centralization within their own profession.

Regulatory Excellence Award (individual)Shelly EdgertonThe CLEAR Regulatory Excellence Award recognizes an outstand-ing contribution to the enhancement of occupational or pro-fessional regulation. It celebrates exceptional leadership, vision, creativity, results and outcomes that are above and beyond the regular functions of the job or expectation, and beyond what is normally achieved. CLEAR is proud to present the 2016 Regulato-ry Excellence Award to Shelly Edgerton, Director of the Michigan Department of Licensing and Regulatory Affairs.

Ms. Edgerton has led a department-wide effort to improve regulatory processes and improve customer service, as part of the Reinventing Performance in Michigan (RPM) program. The department’s licensing process has moved from an extensive and lengthy paper application process that gathered much more information than was statutorily required to a streamlined process that allows online applications and has eliminated unnecessary and redundant requirements. For the Unarmed Combat Commis-sion (UCC) for Professional Mixed Martial Artists (MMA), or Pro-fessional Boxers, process improvements resulted in a 60 percent reduction in processing time. Applicants are no longer required to drive to the office to apply in person and a wider variety of

payment methods are now available. Today, 70 percent of all UCC applications are received online and same-day processing has become standard. The new process has saved a significant amount of time for the applicant and the state.

The initiative in paperwork reduction and customer service improvement by Ms. Edgerton combined with the success of the UCC licensing process overhaul helped to build the case for RPM taking hold and gaining strength, popularity, and success within the department. Overall, the department exceeded its goal of a 50 percent reduction in paperwork, and individual bureaus saw a paperwork and regulatory reduction of more than 60 percent, including some bureaus that were able to achieve a reduction of more than 75 percent. The initiative continued to grow and is still in play, having transcended the department, with other state departments requesting RPM resources to better align their work process and agencies piloting RPM methods. The Governor’s Office recently issued an executive order to centrally coordinate and ex-pand the adaptation of RPM throughout the state. Without success stories like the UCC licensing process, this initiative would not be expanding today.

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Investigative Excellence Award (individual)Renee Bruess

The CLEAR Investigative Excellence Award recognizes an investigator who has demonstrated exceptional performance in a particular case that resulted in a direct and significant impact to the protection of the pub-lic. CLEAR is proud to present the 2016 Investigative Excellence Award to Renee Bruess, Investigator for the Washington State Medical Quality Assurance Commission.

Investigator Bruess conducted a three-year investigation of an OB/GYN physician. The complaints against this physician ranged from overbilling to performing unnecessary procedures that caused harm or risk of harm to patients. In total, Investigator Bruess completed 24 investigations, concerning 52 patients. She interviewed 49 individu-als, from patients to hospital staff, and gathered and reviewed over 6,800 pages of medical records and other evidence regarding the physician’s standard of care. When it became clear that summary action was needed to protect the public, Investigator Bruess worked at a remarkably swift pace to achieve a very strong outcome.

The review of patient records and patient interviews showed that the physician performed an unusually high number of post-delivery dilation and curettage procedures. Investigator Bruess used her medical and legal training in conjunction with this information to determine that many of these procedures were completely unnec-essary. In at least three cases, there were complications from the procedure that prevented the patient from being able to have any more children. The dedicated and thorough work of Investigator Bruess allowed the Commission to take action against the physician to ensure he was not able to hurt any more expectant mothers.

Renee Bruess is a registered nurse with a Master’s Degree in Health Law. Since April 1, 2011 she has been conducting complex stan-dard of care investigations and completing practice reviews for the Washington State Medical Quality Assurance Commission. She is able to use her clinical and legal skills to conduct these complex investigations into allegations of negligence, incompetence, sub-standard care or impairment on the part of physicians and physician assistants. Her clinical competency and proficiency when conduct-ing investigations involving complex medical issues makes her a very deserving recipient of this award.

Investigative Excellence Award (team)Real Estate Council of Alberta—Conduct Review Team

The CLEAR Investiga-tive Excellence Award recognizes a team of investigators who have demonstrated excep-tional performance in a particular case that resulted in a direct and significant impact to the protection of the public. CLEAR is proud

to present the 2016 Investigative Excellence Award to the Real Estate Council of Alberta—Conduct Review Team.

Over a period of four years, the RECA Conduct Review Team inves-tigated an individual who was trading in real estate and dealing in mortgages without authorization. The individual used the anonymi-ty of the internet to prey upon vulnerable home owners who needed to sell their house or find a way to stave off foreclosure and home buyers who did not qualify for conventional financing. Between 2011 and 2013, home owners and buyers were defrauded out of an esti-mated $400,000. Each time RECA issued an Administrative Penalty, or the case was covered by the media, or the matter was before the courts, the defendant and his associates would adjust their tech-niques in an attempt to further distance themselves from detection.

The RECA Conduct Review Team relied on a number of investigative techniques to continue pursuing this individual. The team devel-oped and maintained effective relationships with sources, located and thoroughly interviewed witnesses and employees quickly and effectively, posed as a potential employee in order to gain first-hand knowledge of instructions and training and drilled down for key evidence related to web presence. RECA’s investigation resulted in $115,000 in Administrative Penalties being issued and a court injunc-tion was obtained. The extensive and comprehensive work of RECA’s investigators provided evidence to prove that the defendant had repeatedly and brazenly breached the injunction. Consequently, the defendant was found to be in civil contempt of court and is facing jail time as a result of this rare court finding. None of this would have been possible without the knowledge, skill, professionalism, tenaci-ty, and extraordinary effort of this team of RECA investigators.

RECA investigators’ relentless dedication to exposing this fraud scheme, and stopping unauthorized activities, generated extensive media coverage and focused the public’s attention on the impor-tance of working with licensed real estate and mortgage profession-als. The investigation not only raised the profile of RECA’s role in the industry, it raised public awareness throughout Alberta, informing Albertans how they could identify and protect themselves from fraud schemes.

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AGENDAWEDNESDAY, SEPTEMBER 14 NOON–7 P.M.

Registration OpenLower Level 1

WEDNESDAY, SEPTEMBER 14 5:30–7 P.M.

Welcome Reception Sponsored by PrometricExhibit Hall, Lower Level 2

THURSDAY 7 A.M.–4 P.M.

Registration OpenLower Level 1

THURSDAY 7 A.M.–5 P.M.

Exhibit Hall OpenLower Level 2

THURSDAY 7–8 A.M.

Light Continental Breakfast in Exhibit HallLower Level 2

THURSDAY 8–10 A.M.

I Know Something You Don’t Know: Revelations on Regulatory Models from Around the World, Part 2Salons A & B Regulators all think they have the ideal model, but the real question might be, right for what? Join us as we debate the development of distinct models of regulation in Australia, Canada, New Zealand, Northern Ireland and the United States. We will explore the core functions of regulation and discuss the differences among the models and the strengths of each. This session will challenge your view of the ideal model of regulation and propose that regulation is most effective when the model reflects the situational and cultural context of the professions being regulated. (Part 1 of this series was offered at the 2015 Annual Educational Conference.)

Coordinator § Debbie Tarshis, Partner, WeirFoulds LLP

Moderator § Laura Sheehan, Deputy Registrar, Ontario College of Social Workers

and Social Service Workers

Speakers § Kym Ayscough, Executive Director, Regulatory Operations, Nursing

& Midwifery Board of Australia

§ Marian O’Rourke, Head of Workforce Development, Northern Ire-land Social Care Council

§ Mark Rodgers, Registrar, New Zealand Dental Council § Debbie Tarshis, Partner, WeirFoulds LLP § Brian Tobias, Senior Policy Analyst, Colorado Department of Regula-

tory Agencies

From Chaos to Clarity: Creating a Credential Registry to Increase Transparency in the U.S. Credentialing SystemSalons C & DToday’s credentialing market is a confusing maze of degrees, certifi-cations, licenses, badges and other microcredentials. Students, job seekers, workers and employers struggle to understand what creden-tials mean, what knowledge and skills stand behind them, and how they relate to learning, performance and employability. A new Lumina Foundation-funded effort, the Credential Transparency Initiative, is advancing a promising three-part solution to this credentialing chaos. Join Dr. Roy Swift, CTI project co-director and executive director of Workcred, as he highlights CTI’s efforts to build and pilot-test a web-based, national credential registry and related software apps that aim to bring clarity and transparency to the U.S. credentialing system. Dr. Swift will also address how individuals involved in state licensure and regulation can participate and make contributions to this very important pilot.

Coordinator § Jana Zabinksi, Senior Program Manager, Workcred

Moderator § Cynthia Woodley, Vice President and Psychometrician, Professional

Testing Inc.

Speaker § Roy Swift, Executive Director, Workcred

THURSDAY 9–10 A.M.

Getting the Most Out of CLEARMt. HoodThis session provides the opportunity for conference attendees to learn more about CLEAR’s structure, function, mission and products. New this year will be a focus on how to use the conference network-ing tools and opportunities to the best advantage. Hear from current CLEAR members about ways to get the most out of your CLEAR membership.

THURSDAY 10–10:30 A.M.

Coffee Break in Exhibit HallLower Level 2

AGENDA

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THURSDAY 10:30 A.M.–NOON

Keynote: Reframing Regulation for the Emerging Health Care EnvironmentSalons E & FFive years into the Affordable Care Act, the basic foundations of health care in the U.S. are beginning to show some of the changes that the law was created to produce. Dr. Ed O’Neil’s presentation will address questions relevant to this transition, including:

§ How does this sit with the traditional approaches to regulation from the 20th century?

§ What new dimensions in the system of care need the attention of regulators?

§ What type of leadership is needed in the regulation community to raise and answer these questions?

Moderator § Robin Jenkins, Executive Director, Allied and Behavioral Health

Boards, Health Regulation and License Administration, District of Columbia Department of Health and CLEAR President

Speaker § Edward O’Neil, Owner, O’Neil & Associates

THURSDAY NOON–1:30 P.M.

Portlandia Lunch in Exhibit HallLower Level 2

THURSDAY 1:30–2:30 P.M.

Soft Skills: A New Frontier for Professional Credentialing?Salons G & HProfessional education and certification programs emphasize the de-velopment and assessment of knowledge and skills, which rely largely on cognitive abilities to learn, apply information and solve problems. These are core areas that are needed to perform effectively to protect the public welfare. In recent years, increasing attention has been given to the importance of noncognitive competencies, or soft skills, needed to succeed in the workplace for all occupations. This session will explore the importance of soft skills, how they are assessed and the potential applications for professional credentialing.

Coordinator § John Weiner, EVP and Chief Science Officer, PSI

Moderator § Ron Rodgers, Director of Psychometric Services/President, CTS/

Employment Research Institute

Speakers § Jerry Gorham, Vice President, R&D, Ascend Learning § John Weiner, EVP and Chief Science Officer, PSI

Understanding the Testing Program: Do Your Candidates Use the Candidate Handbook?Salons C & DIt is essential for candidates to understand testing program informa-tion; so much so, that an implied contract between the candidate and the regulatory agency may exist. This session will explore whether test program information is being conveyed in ways that meet the test takers’ needs, and discuss options, such as enhanced web designs, videos, web messaging and social media, for more effective communication.

Coordinator § Linda Waters, Vice President, Prometric

Moderator § Sara Cowling, Account Manager, Prometric

Speakers § Russ Friedewald, Executive Director, Illinois Board of Examiners § Susan Layton, Chief Operating Officer, The Federation of State

Boards of Physical Therapy

So, You Say You Serve the Public ... Do They Know You Exist?Salons A & BIn an age of communication overload, regulators must find new ways to engage and inform the public about who we are and what we do. What are the best ways to reach people? What messages will get through? How do you measure results? In 2013, the Ontario College of Teachers embarked on a comprehensive public awareness initia-tive, including bilingual print, radio and online campaigns, to educate the public about its role. The College of Physicians and Surgeons of Ontario also pursued an ambitious social media campaign to educate new audiences and engage key influencers in the health care field. Join us to learn how these organizations successfully raised the bar for public awareness, using tangible and measurable results to com-municate effectively with the broader community.

Coordinators § Morwenna Marwah, Senior Communications Officer, Ontario Col-

lege of Teachers § Bill Powell, Manager, Communications, Ontario College of Teachers

Moderator § Charlie Morrison, Manager, Policy and Research Unit, Ontario Col-

lege of Teachers

Speakers § Jill Hefley, Associate Director, Communications, College of Physi-

cians & Surgeons of Ontario § Richard Lewko, Director of Corporate and Council Services, Ontario

College of Teachers § Michael Salvatori, Chief Executive Officer and Registrar, Ontario

College of Teachers

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AGENDAEpic Outcomes ... Improving Your Investigations by Learning from HistorySalon EThis session will discuss important and influential regulatory cases where investigative errors, oversights or misjudgments have created challenges for regulators and their prosecutors. The presenters will discuss strategies on how to conduct investigations that provide the right information in the right way. Using real-life examples, attendees will vote on what they would do in similar situations. Attendees will gain practical strategies and best practices to improve their investiga-tions and the likelihood of a successful prosecution.

Coordinator § Kim Williams, Investigator, Royal College of Dental Surgeons of

Ontario

Moderator § Line Dempsey, Investigator, North Carolina Dental Board

Speakers § Dean Benard, President, Benard + Associates § Marc Spector, Director of Professional Regulation, College of Early

Childhood Educators

THURSDAY 2:30–2:45 P.M.

Break in Exhibit HallLower Level 2

THURSDAY 2:45–3:45 P.M.

Using Mentorship to Increase the Public’s Access to CareSalons A & BThe College of Dental Hygienists created a program that would prepare experienced dental hygienists to mentor less experienced registrants. The online course, workbook and full-day workshop gave mentors the confidence they needed to mentor. Mentees felt that having conditional authorization had a positive effect on their job opportunities. The Peer Mentorship program demonstrates the College’s ability to regulate the profession while supporting regis-trants in their progression towards authorization to self-initiate care. Eliminating identified barriers improves access to care for the public by enabling dental hygienists to provide care in a variety of settings.

Coordinator & Speaker § Cathy Goldberg, Manager, Programs and Exams/Practice Advisor,

College of Dental Hygienists of Ontario

Moderator § William Wilson, Compliance Investigator III, Louisiana State Board

of Nursing

The Future of Labor Market IntegrationSalons C & DIn 2013, the Association of Science and Engineering Technology Professionals of Alberta adopted competency-based assessments to create a modern, objective and defensible evaluation process that would maintain the rigor necessary for ensuring applicant qualifi-cations meet the standards required to protect the public interest. The benefits of ASET’s new competency-based assessment model are many, in particular ensuring that applicants who meet a high standard of theoretical knowledge and practical skill—regardless of country of education—can achieve certification based on their current qualifications. In turn, this means a greater number of highly qualified professionals, regulated to protect the public interest, are ready to work within their field of practice in Alberta.

Coordinator § Jennifer Bertrand, Registrar, The Association of Science and Engi-

neering Technology Professionals of Alberta (ASET)

Moderator § Elizabeth Witt, Chief Consultant and Psychometrician, Witt Mea-

surement Consulting

Speakers § Jennifer Bertrand, Registrar, The Association of Science and Engi-

neering Technology Professionals of Alberta (ASET) § Natasha Parfyonova, Psychometrician, Yardstick

Regulators Managing Risk: Why, What, and How?Salons G & HThis session will explore how various risk management principles ap-ply to the regulatory organization as a whole and how the regulator’s unique mandate creates special challenges with respect to managing risk. Using risk management as a basis for all individual and collective policy decisions can ensure meaningful debate about the implica-tions of the decision and enhance the quality of the decisions made, and actions taken, by a regulator. Risk management may also be ap-proached from the perspective of the public being protected by the regulator. Under this model a risk officer identifies risks to the public, assesses the nature, probability and severity of those risks, and then reviews and assesses the effectiveness of the regulator in mitigating those risks through its work. A very small number of regulators are currently engaging in this new initiative to improve regulation.

Coordinator § Deanna L. Williams, President, Dundee Consulting Group Ltd

Moderator § Donna H. Mooney-Heywood, Regulatory Consultant, Independent

Contractor

Speakers § Rebecca Durcan, Partner, Steinecke Maciura LeBlanc § Deanna Williams, President, Dundee Consulting Group Ltd

AGENDA

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How to Achieve Regulatory Consistency Through the Case Review MethodSalon EOne of the challenges of regulatory agencies who employ many investigators is to have them apply the regulations and enforcement policies consistently. Often certain individuals, teams and regional offices develop patterns and practices that diverge from the norm. This creates inconsistency in regulatory enforcement, which creates conflict among the regulated industry and advocates for the benefi-ciaries of the regulation. This session will explore how the use of case studies, when reviewed together by front line investigators, supervi-sors, department heads and policy makers can create improvements in consistency.

Coordinator & Speaker § Lisa Tripp, Technical Director for Enforcement, Division of Nursing

Homes, Centers for Medicare & Medicaid Services, US Department of Health and Human Services

Moderator § John Bull, Compliance Manager, Maryland Board of Physical

Therapy Examiners

THURSDAY 3:45–4 P.M.

Break in Exhibit HallLower Level 2

THURSDAY 4–5 P.M.

SEAS: A National Assessment Process for Internationally Educated Occupational Therapists in CanadaSalons A & BThe Association of Occupational Therapy Regulatory Organizations developed a national assessment system for internationally educated occupational therapists. Launched in 2015, the Substantial Equivalen-cy Assessment System is an objective, impartial, consistent and fair process. This presentation will describe SEAS’s multistage process that assesses the extent to which an internationally educated occupa-tional therapist’s educational qualifications and competencies are substantially equivalent to those of a Canadian-educated occupation-al therapist. This process allows the applicant to demonstrate their competencies in a structured interview setting and ensures familiarity with Canadian legislation, ethics and standards of practice.

Coordinator § Elinor Larney, Registrar, College of Occupational Therapists of On-

tario, and President, Association of Canadian Occupational Therapy Regulatory Organizations

Moderator § Rod Hamilton, Associate Registrar, Policy and Quality Assurance,

College of Physiotherapists of Ontario

Speakers § Kathy Corbett, Registrar & CEO, College of Occupational Therapists

of BC § Elinor Larney, Registrar, College of Occupational Therapists of On-

tario, and President, Association of Canadian Occupational Therapy Regulatory Organizations

Language Access and the Role Certification and Licensure Exams PlaySalons C & DAs jurisdictions become more diverse, access to qualified profession-als who can communicate with clients in their native languages is be-coming increasingly important. The growing cultural and linguistic di-versity in society presents unique challenges for regulators who need to ensure public safety without adding unintended barriers for entry into a profession. What does this mean for certification exams, which have often been developed for English-speaking, Western-educated candidates? We will hear regulators in Washington and California—states with over 200 unique languages—and a test development expert discuss challenges and best practices in the development of exams administered across multiple languages.

Coordinator & Moderator § Stacy Lawson, Team Lead, Global Account Management, Prometric

Speakers § Carmen Castro Rojas, Court Analyst, Judicial Council of California § Ron Ripa, Senior Test Developer, Prometric § Stacey Saunders, Program Director, Washington State Department

of Health

Promoting Regulatory Excellence: Healthcare Workforce DataSalons G & HEvidence-based healthcare workforce policy development requires sound, empirical data that is specifically designed to answer key ques-tions. Unfortunately, the formal body of research is small and address-es disjointed topic areas, with no agreed-upon standard research methods or definitions. Valid, direct comparisons within and across professions, locations or time are not currently possible. Surveys for all professions designed to collect standard minimum data sets that are comparable within and across professions are needed. Each licensing jurisdiction already has processes for renewal that could be leveraged to include minimum data set surveys. With consistent data and analysis methods applied to all relevant professions, baseline descriptions and trends within and across borders and over time could readily be determined. This session brings together a panel of best-practice healthcare workforce policy research experts.

Coordinator § Elizabeth Carter, Director, Virginia Dept. of Health Professions

Healthcare Workforce Data Center

Moderator § Cory Everett, Deputy Director for Healthcare, Colorado Department

of Regulatory Agencies, Division of Professions and Occupations

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AGENDASpeakers

§ Katie Gaul, Deputy Director, Healthcare Workforce Technical Assis-tance Center

§ Jean Moore, Director, Center for Health Workforce Studies

Coordinating Parallel Regulatory and Criminal ProceedingsSalon EMembers of regulated professions charged with crimes are invariably subject to college investigations into the very same actions. This presentation will focus on how the criminal justice system and pro-fessional regulatory bodies can work together to ensure efficient and effective administration of justice.

Coordinator & Moderator § Josh Koziebrocki, Partner, Lerners LLP

Speakers § Chris Buck, Senior Investigator, Ontario College of Teachers § Brett Cohen, Assistant Crown Attorney, Ministry of Attorney Gener-

al (Ontario) § Seth Weinstein, Partner, Greenspan Humphrey Lavine

THURSDAY 6 P.M.

Networking DinnersMeet in Hotel LobbyJoin other attendees at a local restaurant for some informal network-ing and social time. Pre-registration is required. Visit the Onsite Social Event Registration Desk located on Lower Level 1 for more information.

FRIDAY 6–7 A.M.

Fun RunMeet in Hotel LobbyMeet some of your fellow conference attendees for a run along the riverfront and through downtown Portland during the tranquility of the early morning. Your tour guides are members of the Oregon Road Runners Club. Pre-registration is required. Visit the Onsite Social Event Registration Desk located on Lower Level 1 for more information.

FRIDAY 7 A.M.–4 P.M.

Registration OpenLower Level 1

FRIDAY 7 A.M.–NOON

Exhibit Hall OpenLower Level 2

FRIDAY 7:30–8:30 A.M.

Light Continental Breakfast in Exhibit HallLower Level 2

FRIDAY 8:30–9:30 A.M.

Accrediting Education Programs by Outcomes Not Inputs—Can It Really Be Done?Salon IThe international trend in accreditation of education programs is see-ing a shift from assessing program inputs to assessing program out-comes. While many like the idea, as it supports flexibility for program providers, some question if it can be achieved. This session will explore how the Australian Dental Council has shifted its focus in just this di-rection, what it has learned along the way and how stakeholders have reacted. Trends toward more proportionate accreditation and whether risk-based accreditation can actually work will also be discussed.

Coordinator & Speaker § Michael Carpenter, Director, Accreditation, Australian Dental Council

Moderator § Paula Garshowitz, Registrar, College of Optometrists of Ontario

The Evolution of Test FraudSalons A & BAs continuous professional credentialing grows across industries and around the globe, robust test security measures are becoming ever more essential. The efforts of fraudsters are becoming increasingly sophisticated and maintaining test security is crucial to the sustained success of a high-stakes testing program. A major misstep in this area could lead to the integrity and fairness of tests being questioned, and ultimately place the program’s reputation at risk. In this presentation, the speakers will discuss:

§ the evolution of technology across industries and specifically for the professional examinations industry.

§ the evolution of fraud across industries and specifically the testing, certification and licensure industry.

§ the prevention, detection and investigation of test fraud.

Coordinator § Brenda Aubin, Tradeshow and Event Manager, Pearson VUE

Moderator § Ken Zgraggen, National Director New Business Development,

Pearson VUE

Speaker § Joe Brutsche, Director of Security Services, Pearson VUE

AGENDA

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Two Approaches to Evidence-Based Policy Development for Professional RegulatorsMt. HoodWhat does evidence-based policy mean for professional regulators? What are the regulatory issues that could benefit from better evi-dence? Through case studies, the College of Physicians and Surgeons of Ontario and Professional Engineers Ontario will review how quan-titative and qualitative tools can be used to identify, gather and evalu-ate evidence to assist with policy development. The panelists will also discuss how to engage stakeholders through effective consultation processes and the necessary culture change and training to success-fully adopt and integrate evidence-based thinking into a regulatory regime.

Coordinator § Jordan Max, Manager, Policy, Professional Engineers Ontario

Moderator § Frances Picherack, President, Petrine Consulting Ltd.

Speakers § Lynn Kirshin, Senior Policy Analyst, College of Physicians and Sur-

geons of Ontario § Jordan Max, Manager, Policy, Professional Engineers Ontario

Innovations in Complaint Resolution: Using Online Dispute Resolution as an Early Resolution ToolSalons C & DInvestigating a potential complaint can be costly in terms of time and resources for the business, investigator and consumer. Is there a better way for a business and consumer to resolve an issue in a model of progressive enforcement? Consumer Protection BC has been piloting Online Dispute Resolution as a voluntary means for consum-ers and businesses to resolve disputes online. Session attendees will learn about Consumer Protection BC’s experience in piloting Online Dispute Resolution with debt collection licensees and the challeng-es and advantages of providing Online Dispute Resolution as a first point of complaint resolution in a progressive enforcement model.

Coordinator § Amber Bonner, Executive Assistant & Board Secretary, Consumer

Protection BC

Moderator § Tayt Winnitoy, Executive Vice President, Consumer Protection BC

Speaker § Joan Harmsworth, Manager, Business Solutions, Consumer Protec-

tion BC

FRIDAY 9:30–10:30 A.M.

Exhibit Hall HourLower Level 2

FRIDAY 10:30 A.M.–NOON

Nurses and Midwives on the Move— Exploring Two Countries’ Approaches to Assessing Internationally Educated PractitionersMt. HoodThe diversity of nursing education programs, scopes of practice and health systems throughout the world creates challenges in determin-ing whether internationally educated nurses and midwives possess the competencies required to practice in the receiving country. Each regulatory body’s approach is impacted by the regulatory environ-ment in their jurisdiction; however, the need for approaches that are consistent, rigorous, fair and transparent is universal. This session highlights approaches developed by two regulatory agencies—one in Australia and one in Canada—towards the creation of valid, reli-able, and defensible processes for the assessment and registration of internationally educated nurses and midwives.

Coordinator § Cathy Giblin, Registrar/Director Quality Assurance, College & Asso-

ciation of Registered Nurses of Alberta

Moderator § Barbara Haigh, Senior Manager Competence and Learning, College

and Association of Registered Nurses of Alberta

Speakers § Kym Ayscough, Executive Director, Regulatory Operations, Austra-

lian Health Practitioner Regulation Agency § Denise Fassett, Practitioner Member, Nursing and Midwifery Board

of Australia § Cathy Giblin, Registrar/Director Quality Assurance, College & Asso-

ciation of Registered Nurses of Alberta

Considerations for Legal Defensibility in Standard SettingSalons C & DEvery aspect of testing is subject to inquiry—especially the meth-od by which passing standards are established. Accordingly, a key concern for credentialing organizations is how to implement and maintain processes that produce valid, legally defensible standards. This interactive session will review areas where legal risk may exist with an eye toward standard setting methodologies and how these are prioritized relative to other validity evidence. We will also discuss a recent legal challenge in New York City and respond to practical concerns and questions of regulators.

Coordinator § Michaela Geddes, Senior Psychometrician, Yardstick

Moderator § Natasha Parfyonova, Psychometrician, Yardstick

Speakers § Chad W. Buckendahl, Partner, ACS Ventures, LLC § Michaela Geddes, Senior Psychometrician, Yardstick § Linda Waters, Vice President, Prometric

13

AGENDAThe Impact of National Membership Organizations in Promoting Regulatory Authority ExcellenceSalon IMany regulatory authorities and members of CLEAR are represented by larger member organizations with mandates to articulate a com-mon voice on key policy matters. These organizations also develop programs and initiatives that support their members’ efforts to fulfill their regulatory role to serve and protect the public interest. This session will explore the important role these groups play in promot-ing and facilitating regulatory excellence, with perspectives from Africa, Canada and the U.S. Participants will engage in active discus-sion about best practices in regulation, the strategic importance of consensus, management of member and stakeholder relations, and other key issues.

Coordinator § Louise Marcus, Director, Professional Affairs, Federation of Medical

Regulatory Authorities of Canada

Moderator § Michael J. Epp, Chief Operating Officer, College of Physicians &

Surgeons of British Columbia

Speakers § TKS Letlape, President, Health Professions Council of South Africa § Louise Marcus, Director, Professional Affairs, Federation of Medical

Regulatory Authorities of Canada § Mark Staz, Director, CPD, Federation of State Medical Boards

Orders and Costs in an Age of TransparencySalons A & BToday’s regulatory environment and the expectation for transparency create a challenge for discipline committees. Most notably, discipline committees must ensure that the orders or findings made against registrants found guilty of professional misconduct both protect the public interest and meet the public’s expectations of the college. This session will explore how discipline committee orders can be fash-ioned so that they strengthen the regulator’s credibility and integrity in the eyes of the public and accomplish the goals of public protec-tion, deterrence and remediation.

Coordinator § Jill Dougherty, Partner, WeirFoulds LLP

Moderator § Anita Ashton, Associate Registrar, Registration & Professional Con-

duct, College of Physiotherapists of Ontario

Speakers § Jonathan Bracken, Special Counsel, Bircham Dyson Bell LLP § Jill Dougherty, Partner, WeirFoulds LLP § Irwin Fefergrad, Registrar, The Royal College of Dental Surgeons of

Ontario § Katherine Neufeld, Discipline & Fitness to Practice Lead, Ontario

College of Pharmacists

FRIDAY NOON–1:30 P.M.

CLEAR Networking Luncheon & 2016 Awards PresentationSalons E & FRequires pre-registration. Visit the Onsite Social Event Registration Desk located on Lower Level 1 for more information.

FRIDAY 1:30–2:30 P.M.

Hot Topic Roundtable: Medical Assistance in Dying: What Keeps You Up at NightHawthorne, Belmont & LaurelhurstIn this interactive round-table session, attendees will be introduced to the regulatory approach to physician-assisted death in two jurisdic-tions: Oregon, USA and Ontario, Canada. The speakers will provide an overview of the historical and legal developments that led to the legalization of assisted dying in their respective jurisdictions, and the assisted dying frameworks currently in place. The challenges around physician-assisted death that continue to persist, from both the pa-tient and provider perspective, will be addressed.

Speakers § Kathleen Haley, Executive Director, Oregon Medical Board § Dionne Woodward, Senior Policy Analyst, College of Physicians &

Surgeons of Ontario

Hot Topic Roundtable: Telehealth/Telemedicine: Addressing the Scope Beyond Faster, Better, CheaperSalon IIn recent years, the buzz around Telemedicine has grown ever louder and more constant in the United States and many areas of the international community. While those voices are extolling the virtues of new technologies, Telemedicine as a concept and practice has functioned well for decades in certain sectors of health care. As jurisdictions develop infrastructure to support digital health tools in the home and remote areas, including declarations by Finland that access to broadband internet is a right, what role does the regulator play? What level of involvement is appropriate to protect the public while stimulating growth and innovation?

Speakers § Mark Steinagel, Director, Utah Division of Professional and Occupa-

tional Licensing § Micah Matthews, Deputy Executive Director, Washington Medical

Commission

Hot Topic Roundtable: Marijuana Evolving: Scheduled, Decriminalized, Legalized, or OtherMt. HoodThrough a long and stormy history, marijuana seems to be coming into its own as a substance that is both becoming socially acceptable and revealing potential legitimate medical uses. With this evolution comes legal questions in the face of a changing landscape that im-pacts all areas of our professional and personal lives. What laws apply

AGENDA

14

to possession or use? If the federal status changes, what will be the state and local impacts? What are the rules regarding medical use in an employment setting? What if a health care practitioner is approved for medical use of marijuana? What concerns should be shared about marijuana use of regulated non-healthcare entities? Join us as we discuss how jurisdictions are responding to this change, potential pitfalls, and where this area of regulation may lead.

Speakers § Ronne Hines, Director, Division of Professions and Occupations,

Colorado Department of Regulatory Agencies

Hot Topic Roundtable: Reviewing RegistrationColumbiaNew research and policy changes should influence strategic think-ing for regulators. A number of key international reports have been produced recently, outlining some new issues to be considered by regulators. Using recent publications include the Professional Standards Authority for Health and Social Care in the UK’s “Rethinking Regulation,” the White House’s “Occupational Licensing: A Framework for Policymakers,” the World Health Organization’s “Health Workforce Regulation for Western Pacific,” and the OECD Principles for the Gover-nance of Regulators as its basis, this session will discuss changes that need to be addressed by regulators; the growing research that is as-sisting decision making by regulators as well as the impact on policy and legislation. What are the areas that need further research?

Speakers § Kym Ayscough, Executive Director, Regulatory Operations, Austra-

lian Health Practitioner Regulation Agency § Ginny Hanrahan, Chief Executive Officer, Health and Social Care

Professionals Council § Brian Tobias, Senior Policy Analyst, Colorado Department of Regula-

tory Agencies

FRIDAY 2:30–2:45 P.M.

BreakPre-Function Area, Lower Level 1

FRIDAY 2:45–3:45 P.M.

Towards Defensible Language Proficiency StandardsSalon IIn Ontario, Canada, internationally educated health professionals, for whom English is a subsequent language, must demonstrate language skills as part of the credentialing process. The province’s fair-access law, enacted in 2006, outlines the broad, general duty of regulatory bodies to have transparent, objective, impartial and fair registration practices. This session will provide a review of the approaches used by some regulators in Ontario to establish language policies that meet current standards of measurement and evaluation and discuss the results that have been achieved.

Coordinator & Speaker § Andrea Strachan, Director, Communication Competency Program,

Touchstone Institute

Moderator § Sandra Braun, Corporate Communications Specialist, Touchstone

Institute

Recertification Redesign to Accommodate General and Specialty PracticeSalons C & DLike many professions, physician assistants enter practice with education and experiences that support a general approach to practice. Over time, most PAs begin to focus in a particular specialty. Can a general recertification process be redesigned to better reflect practice reality? Learn how a practice analysis was designed to evaluate how specialty practice differs from primary care practice. Then learn how NCCPA is redesigning their recertification process and exams to accommodate both general and specialty practice. Throughout the session we will utilize interactive discussion and iClicker technology to examine general/specialist issues and what other options are available to address it.

Coordinator § Grady Colson Barnhill, Senior Assessment Advisor, National Com-

mission on Certification of Physician Assistants

Moderator § Chuck Friedman, Director, Psychometrics, PSI

Speakers § Grady Colson Barnhill, Senior Assessment Advisor, National Com-

mission on Certification of Physician Assistants § Sheila Mauldin, Vice President of Research and Exam Programs,

National Commission on Certification of Physician Assistants

Rethinking Information Access in the Age of Accountability: Responding to Demands for More Information on Internal Regulatory ProcessesSalon EThis session will examine the controversial issue now facing regulators about how much more information about members (if any) should be made available to the public. The presenters will discuss the legal and policy issues surrounding the competing goals of increasing transparency to the public while preserving procedural fairness for members, as well as the experience of one regulator in introducing increased transparency.

Coordinator § Rod Hamilton, Associate Registrar, Policy and Quality Assurance,

College of Physiotherapists of Ontario

15

AGENDAModerator

§ Elinor Larney, Registrar, College of Occupational Therapists of On-tario, and President, Association of Canadian Occupational Therapy Regulatory Organizations

Speakers § Melanie DeLeon, Executive Director, Washington State Medical

Commission § Rod Hamilton, Associate Registrar, Policy and Quality Assurance,

College of Physiotherapists of Ontario § Debbie Tarshis, Partner, WeirFoulds LLP

Can I Please Take My Hat Off? Exploring the Parameters of Off-Duty ConductSalons G & HWhere should regulators draw the line and what factors should they consider in the course of governing a registrant for off-duty conduct? Can a registrant ever take his or her professional hat off? With increasing scrutiny on self-regulation and public accountability, it is important for regulators to manage off-duty conduct in a way that maintains the public’s trust and confidence. Regulators will be presented with case law and standards to demonstrate what to avoid and what to emulate. The audience will be engaged with clicker questions that illustrate examples of questionable off-duty conduct and how such conduct should be governed. Speakers will consider what it means for a conduct to “bring a profession into disrepute” and present cross-comparison analysis of various standards that apply in multiple professions.

Coordinator § Rebecca Durcan, Partner, Steinecke Maciura LeBlanc

Moderator § Michael Salvatori, Chief Executive Officer and Registrar, Ontario

College of Teachers

Speakers § Rebecca Durcan, Partner, Steinecke Maciura LeBlanc § Esther Jeon, Legal Counsel, Real Estate Council of BC § Robin K. McKechney, Partner, Steinecke Maciura LeBlanc

FRIDAY 3:45–4 P.M.

BreakPre-Function Area, Lower Level 1

FRIDAY 4–5 P.M.

Regulate in Partnership— A Model for Improving Competence in Your WorkforceSalons A & BThe Northern Ireland Social Care Council outlines an approach for partnership and collaborative working that delivers quality outcomes

for registrants and their employers. Can collaboration mean sharing the decision-making while remaining accountable as the regula-tor? The opportunities and challenges of relationship building with government, commissioners, educators, employers, registrants and service users will be explored. Several models of partnership are to be shared and outcomes presented.

Coordinator & Speaker § Marian O’Rourke, Head of Workforce Development, Northern Ire-

land Social Care Council

Moderator § Pamela Ing Stemmer, Psychometrician II, Comira

Practitioner Convenience vs. Public Protection— The Anti-Recertification MovementSalons C & DAnti-testing and anti-regulatory sentiment is now aimed toward continued competence requirements for healthcare practitioners. Legislation recently passed in Oklahoma, Kentucky, North Carolina, Missouri and Arizona that precludes state medical licensing boards from requiring ongoing specialty board certification or Maintenance of Competence (MOC) activities as a condition of medical licensure, and in some cases, attempts to discourage its use for credentialing (employment, hospital privileging, etc.). Practitioner resistance to strengthening recertification requirements has been increasing (e.g., resistance from physicians to American Board of Internal Medicine requirements, resistance of physician assistants to changes being considered for recertification, resistance of nurse practitioners to new recertification requirements for Nurse Anesthetists).

While some practitioners see stronger recertification requirements as unnecessary, costly and burdensome, every available survey of public opinion shows that consumers expect that healthcare prac-titioners are required to demonstrate their current competence as a condition of maintaining a credential or license. Anti-recertification legislation betrays this consumer expectation and unnecessarily exposes patients to risk. Credentialing organizations have been sen-sitive to their certificants’ complaints about the content of continuing competence requirements and are working on re-shaping programs to be less burdensome, expensive and time-consuming, to be more relevant to actual practice and professional growth, and in some cases, to be fun. Is this the time to throw the baby out with the bath-water and indiscriminately eliminate maintenance of competence requirements?

Panelists will describe current and proposed legislation, and how this trend might eventually affect continuing competence efforts in other professions. What is the research on issues such as medical errors or the relationship between testing and learning? What can be learned from surveys of the public and practitioners? Participants will be invited to discuss how to manage change and how to balance a public protection perspective with practitioner convenience when implementing recertification improvements.

Coordinator § Grady Colson Barnhill, Senior Assessment Advisor, National Com-

mission on Certification of Physician Assistants

AGENDA

16

Moderator § Sean McKinley, Chief Executive, Social Workers Registration Board

Speakers § Grady Colson Barnhill, Senior Assessment Advisor, National Com-

mission on Certification of Physician Assistants § Tom Granatir, Senior Vice President for Policy and External Rela-

tions, American Board of Medical Specialties § Karen Plaus, CEO, National Board of Certification & Recertification

for Nurse Anesthetists § David Swankin, President & CEO, Citizen Advocacy Center

The Social Media Journey: Navigating the First Year of a Social Media StrategySalon EIf you are happy with your social media efforts as a regulator, this session isn’t for you. However, if you are not currently participating in social media, or need to reinvent your presence, come aboard! At this session, Consumer Protection BC will share its experiences in creating a social media strategy, focusing on Facebook as a means of effective engagement with stakeholders. Session attendees will be provided with practical information and a tool kit, designed to help develop or refresh your organization’s social media strategy, from getting internal buy-in all the way to engaging a social audience.

Coordinator § Amber Bonner, Executive Assistant & Board Secretary, Consumer

Protection BC

Moderator § Dan Stefanson, Vice President, Strategic Services, Consumer Protec-

tion BC

Speaker § Tatiana Chabeaux-Smith, Manager, Marketing and Corporate Com-

munications, Consumer Protection, BC

State Regulatory Takeover: What Happens to Local Regulation?Salons G & HColorado began state regulation of massage therapy in 2008. In doing so, the state took away the ability of local jurisdictions to regulate the profession. This presentation will examine Colorado’s transition to state regulation of the massage therapy profession; the importance of ongoing collaboration with local authorities even though regulation is state run; and a discussion regarding ways to work together with local law enforcement to utilize civil regulatory enforcement mecha-nisms with criminal investigations for a greater impact.

Coordinator § Ronne Hines, Director, Divisions of Professions and Occupations,

Colorado Department of Regulatory Agencies

Moderator § Jack Confer, Executive Director, Arizona Board of Respiratory Care

Examiners

Speakers § Cory Everett, Deputy Director for Healthcare, Colorado Department

of Regulatory Agencies, Division of Professions and Occupations § Ronne Hines, Director, Divisions of Professions and Occupations,

Colorado Department of Regulatory Agencies

FRIDAY 5:30–7 P.M.

Social EventsMeet in Hotel LobbyJoin fellow attendees for one of three tours of the city of Portland: Underground Portland Walking Tour, Best of Portland Walking Tour or Best of Portland Trolley Tour. Each tour is about two hours long and will begin and end at the hotel with plenty of time for an evening on your own. Pre-registration is required. Visit the Onsite Social Event Registration Desk located on Lower Level 1 for more information.

SATURDAY 7–8 A.M.

Coffee BreakPre-Function Area, Lower Level 1

SATURDAY 8–9:30 A.M.

Initiatives in Military and Veterans Professional Licensing and CertificationSalons A & BThis panel discussion will outline initiatives being undertaken by the Department of Defense, the U.S. Department of Labor, industry lead-ers and higher education stakeholders aimed at improving opportu-nities for military members and veterans to earn professional licenses and certifications upon transition from the military. The session will include review of recent U.S. legislation, state legislative actions, results of related pilot studies, state collaboration for improved coor-dination on policies to recognize military training, and an overview of each of the various service’s credentialing programs.

Coordinator & Moderator § Bill Brigman, Senior Analyst/COOL Program Manager, Solutions for

Information Design (SOLID) LLC

Speakers § Michael Behm, CEO, Stateside Associates § Sue Jackson, Director of Market Development/Government, Pear-

son VUE § Gloria Salas-Kos, Senior Research and Evaluation Analyst, U.S. De-

partment of Labor, Employment and Training Administration § Ken Sauer, Senior Associate Commissioner and Chief Academic

Officer, Indiana Commission for Higher Education

17

AGENDABoard Members and Regulators: Do You Have Questions about Testing and Examinations? Ask the ExpertsSalon EA panel of experts will provide responses to examination-related questions. Priority will be given to areas that are not being covered in other conference sessions. I>Clicker technology will be used to engage the audience.

Coordinator & Moderator § Chuck Friedman, Director, Psychometrics, PSI

Speakers § Ellen Julian, Senior Director of Psychometric Services, Inteleos § Peter Mackey, Head, Exam Development, CFA Institute § Anthony Zara, Vice President, Assessment Solutions, Pearson VUE

Using Lean Methods to Drive Operational Excellence in a Regulatory EnvironmentSalon IRegulatory agencies are continually asked to address an increas-ingly complex regulatory environment without a similar increase in resources or funding. Colorado’s Department of Regulatory Agencies has adopted lean process excellence methods to engage employees, accelerate processes, deliver more with less and increase customer service. Presenters will share DORA’s journey, including relevant cases that focus on the situation, the approach and tools, and the outcomes in terms of cost, speed and quality of service. The presenters will then facilitate an open discussion on the audience’s challenges and how the application of these methods could make a difference.

Coordinator & Moderator § Cory Everett, Deputy Director for Healthcare, Colorado Department

of Regulatory Agencies, Division of Professions and Occupations

Speakers § Greg Bellomo, Managing Partner, Government Performance Solu-

tions, Inc. § Michelle Z. Pedersen, Former Deputy Executive Director, Colorado

Department of Regulatory Agencies

The Balancing Act — Challenges Facing Umbrella States TodaySalons G & HHawaii’s Regulated Industries Complaints Office handles investigation and prosecution for Hawaii’s 49 professional and vocational boards, commissions and programs. How does an umbrella agency provide equal services to each profession? Starting with the intake of com-plaints, the agency has implemented new strategies including early case resolution and training intake investigators to assess new cases. Learn how prioritizing cases and using forms and reference tools can speed the review process. Preview the agency’s plan for replacing its case management system, including taking the agency paperless. Discuss the need to employ specialized staff, balanced against the ability to create the depth needed to investigate claims that cross all

profession types. Whether an agency covers one or several profes-sions, the challenges—and maybe the solutions—are the same.

Coordinator § Daria Loy-Goto, Complaints and Enforcement Officer, Hawaii Regu-

lated Industries Complaint Office

Moderator § Jon Pellett, Managing Attorney - Medical Investigation Defense,

The Doctors Company

Speaker § John T. Hassler, Supervising Attorney, Regulated Industries Com-

plaints Office, State of Hawaii

SATURDAY 9:30–9:45 A.M.

Coffee BreakPre-Function Area, Lower Level 1

SATURDAY 9:45–10:45 A.M.

Your Reputation Precedes You— The Requirement for Good Character and ReputationSalon EIn the aftermath of a scandal involving a Facebook group of male dental students, regulators across Canada had to scramble to respond to questions from the public and the media about whether these men would be permitted to practice. Most regulators demand that regulated professionals be of good character, but what does that actually mean? This session will explore recent admissibility decisions involving criminal behavior, registrants who are disallowed entry in one jurisdiction while being entitled to practice in another, previous suspensions from practice, previous misconduct as a registrant, and unethical behavior prior to entry to the profession.

Coordinator § Anita Wilks, Director of Communications, College of Dental Sur-

geons of British Columbia

Moderator § Regina Dinger, Executive Director, Alabama Board of Licensure for

Professional Engineers and Land Surveyors

Speakers § Greg Cavouras, Legal Counsel, College of Dental Surgeons of British

Columbia § Alastair Wade, Principal, Alastair Wade Law Corporation § Carmel Wiseman, Deputy Registrar, College of Dental Surgeons of

British Columbia

AGENDA

18

Developing an Integrated Assessment Tool Across Professional Roles—The Nursing Community Assessment Service StorySalons C & DIn 2014, three nursing regulators and a care aide registry in British Columbia partnered with key stakeholders to develop integrated competency assessment tools for the evaluation of internationally ed-ucated professionals. With funding from government, the tools help assure the regulators and care aide registry of the skills, knowledge and abilities of international applicants. In addition, the tools help stream applicants into the most appropriate nursing role as quickly as possible.

Coordinator & Moderator § Cynthia Johansen, Registrar/Chief Executive Officer, College of

Registered Nurses of British Columbia

Speakers § Bruce Bell, Manager, BC Care Aide & Community Health Worker

Registry § Lynn Cairns, Chief Officer, Registration, Inquiry, and Discipline,

College of Registered Nurses of BC § Fiona Ramsay, Registrar, College of Registered Psychiatric Nurses of

BC § Sara Telfer, Deputy Registrar/Director of Regulatory Services, Col-

lege of Licensed Practical Nurses of BC

In with the Good, Out with the BadSalons G & HGood governance needs good people. Over 58% of nonprofit leaders report that it is difficult to recruit new board members. Only 73% of chief executives state that they have the right board members to effectively govern the organizations. In this third part of the ongoing series on good governance, Ronne Hines and Cathi Mietkiewicz will discuss how regulators can recruit the right people to the boards, retain those people and weed out bad ones. Since good governance spans borders, jurisdictions and legislative schemes, everyone should be able to take away principles and ideas for helpful policies that speak to them. At the same time, this presentation will be detailed enough to provide practical information and recommendations that everyone can use right now. Attendees will leave with the tools to find and keep the right individuals for their own organizations.

Coordinator § Cathi Mietkiewicz, Lawyer, Steinecke Maciura LeBlanc

Moderator § Jacinta MacKinnon, Consultant Early Intervention Program Health,

College of Registered Nurses of British Columbia

Speakers § Ronne Hines, Director, Division of Professions and Occupations,

Colorado Department of Regulatory Agencies § Cathi Mietkiewicz, Lawyer, Steinecke Maciura LeBlanc

Risk-Based Regulation Applied— When Regulation is Not Just the Business of RegulatorsSalons A & BRegulators are charged with protecting the public interest, but some-times the public interest demands more than the regulator alone can deliver. In this session, presenters will share a case study demonstrat-ing that even a national, multi-profession regulatory scheme needs to engage others in order to fulfill its objective of protecting the health and safety of the Australian public. We can deal with individual prac-titioners, even across more than one profession, but what happens when a single notification indicates system failures? How can you re-spect the limits on disclosing protected information and still engage employers, governments and others to manage the risk?

Coordinator & Speaker § Kym Ayscough, Executive Director, Regulatory Operations, Nursing

& Midwifery Board of Australia

Moderator § Denise Fassett, Practitioner Member, Nursing and Midwifery Board

of Australia

SATURDAY 11 A.M.–NOON

Changing Perspective: A View from Outside of the TrenchesSalon EBoard members, administrators, investigators and others involved with the regulatory process have few opportunities to assess the impact of their work on the broader regulatory community. Panelists will take a look at ten recent court decisions addressing a variety of regulatory issues. Building on the lessons learned from the past year, they will look into the regulator’s crystal ball and predict emerging trends. Panelists will comment on the current hot topics that may present challenges to the regulatory community and strategies for meeting these challenges moving forward.

Coordinator & Moderator § Anita Ashton, Associate Registrar, Registration & Professional Con-

duct, College of Physiotherapists of Ontario

Speakers § Rebecca Durcan, Partner, Steinecke Maciura LeBlanc § Bernard LeBlanc, Partner, Steinecke Maciura LeBlanc § Amigo Wade, Senior Attorney, Virginia Division of Legislative

Services

19

CLEAR’S 2017ANNUAL EDUCATIONAL CONFERENCE

Call for Session ProposalsSubmission deadline: November 15, 2016

The 2017 Annual Educational Conference Program Committee invites proposals for conference sessions supporting the theme Promoting Regulatory Excellence. The proposal form is available online at www.clearhq.org under the Events menu.

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HOTEL FLOOR PLANS

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Portland Marriott Downtown WaterfrontMain Lobby

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EXHIBIT HALL FLOOR PLAN

ASI ..................................................................................................................19

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Ethics & Boundaries Assessment Services .......................................16

GL Solutions ...............................................................................................36

In1Touch RE Regulatory Management Solutions .........................13

inLumon......................................................................................................... 4

International Association of Continuing Education and Training ................................................................................................21

Portland Marriott Downtown Waterfront—Lower Level 2

Leara eLearning, Inc. .................................................................................. 8

Pearson VUE ...............................................................................................28

Professional Boundaries, Inc. ................................................................25

Professional Licensing Report (ProForum) ......................................10

Prometric ................................................................................................6 & 7

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Yardstick .......................................................................................................42

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YOU RECEIVEAppointed content developerRegulatory & testing expert

Dedicated program managerAdvocate, facilitator, problem solver

Global test center accessQuality, convenient, secure

We’d like to hear about your state or regulatory testing program. Visit us at booth #28 or contact a Pearson VUE

Business Development team member at pearsonvue.com

WE PROVIDEExpertise

30 years regulatory experience

ServiceBest practice protocols

TechnologyInnovative, intuitive

A partnership with Pearson VUE(the abridged version)

www.prometric.comTrusted Provider of Market Leading Test Development and Delivery Solutions Trusted Provider of Market Leading Test Development and Delivery Solutions

At Prometric, you can count on us for the right test development and delivery solutions – the perfect blend of expertise, advanced technologies and best practices. As the leader in computer-based testing for more than 20 years, we can help you take the lead, too, with our:

+ Unprecedented flexibility, specialized expertise, dedicated experts, proven methodologies

+ Unparalleled testing locations, global offices, delivery options, security, tests delivered

Prometric is a Proud Patron

Sponsor of

CLEAR 2016

Prometric is a Proud Patron

Sponsor of

CLEAR 2016

TRUSTED PROVIDER OF MARKET LEADINGTEST DEVELOPMENT SOLUTIONS

CLEAR’s committees are engaged in important projects and tasks across the organization. Whatever your area of interest or expertise,

CLEAR welcomes your involvement.

Sign up at the Registration Desk or complete the online committee participation form at

www.clearhq.org/page-1720594.

GET THE MOST OUT OF YOUR CLEAR MEMBERSHIP

JOIN A COMMITTEE

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CLEAR

CLEAR’s Fifth International Congress on Professional and Occupational Regulation16–17 NOVEMBER 2017 | MELBOURNE, AUSTRALIA

Sponsor a CLEAR Learning Program at Your Agency’s Location

Regulatory Investigators and InspectorsNational Certified Investigator & Inspector Training Basic and Special-ized Programs are three-day, hands-on training and certification pro-grams in investigation and inspection techniques and procedures that have been attended by more than 19,000 investigators and inspectors.

Regulatory Board MembersBoard Member Training is a program for regulatory board members. Each program features five modules

Regulatory LeadersCLEAR’s Executive Leadership Program for Regulators “Building Regulatory Leaders” is the premier source of leadership training for regulators worldwide. The program is a comprehensive three-day workshop covering a broad array of topics.

Contact Jodie Markey at (859) 687-0263 or jmarkey@clearhq.org to learn how you can bring CLEAR Learning to your location.

CLEAR Learning has excellent training opportunities for everyone on your team.

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SOCIAL EVENTSThe Annual Educational Conference is about education; however, CLEAR invites you to take part in some fun activities while you are in the “City of Roses.”

Visit the Onsite Social Event Registration located on Lower Level 1 for more information.

Thursday, September 15

Networking DinnersWe invite you to join other attendees at a local restaurant for some informal networking and social time. Online registration, with restau-rant selection, is available on CLEAR’s website. Attendees will be responsible for their own meal cost. Meet in the lobby of the hotel by 6:30 p.m. to walk as a group to the restaurants.

Friday, September 16

Fun Run | 6 a.m. | $10Meet some of your fellow conference attendees for a run along the riverfront and through downtown Portland during the tranquility of the early morning hours. Your tour guides are members of the Oregon Road Runners Club. All fees collected will be donated to the running club.

Best of Portland Walking Tour | 5:15 p.m. | $20Discover Portland the green and eco-friendly way. This award-win-ning walk clarifies why Portland is regularly recognized as one of the best places to live. By the end of our walk, you’ll want to move here too. You’ll hear about early and modern Portland as your guide shows you an enlightened city rich with artwork, parks, bridges, downtown trains and streetcars, fountains and friendly people. Even locals are amazed and entertained by what they learn. This walk meanders through the most fascinating portions of the city, leading eventually to the waterfront. Walk is about two hours long.

Underground Portland Walking Tour | 5:15 p.m. | $20Expose the sins of Portland’s past on this tour through Old Town and Chinatown! Explore the remains of the physical underground as well as the underground subcultures, political underground and immor-al underground of the city’s sordid history, and expose the myths behind the legends of the so-called “Shanghai Tunnels.” This walk is a treat for lovers of all things sinister—crime, scandal and controversial characters—a no-holds-barred excursion into the worst Portland has to offer. Walk is about two hours long.

Best of Portland Trolley Tour | 5:15 p.m. | $35Learn why experts rate Portland as one of the best places to live and visit in North America. Resident experts will unlock the best-kept secrets of “Bridgetown” as attendees are entertained with stories about early and modern Portland while touring this enlightened city, rich with artwork, parks, fountains, bridges, downtown light-rail and streetcars. Tour is about two hours long.

CLEAR Call Webinar: Changes to the Canadian Health Regulatory Landscape that Allow Medical Assistance in DeathOctober 5, 2016 | 1 p.m. EDT

NCIT—SpecializedTopeka, Kansas | October 4–6, 2016

NCIT—BasicAnchorage, Alaska | October 12–14, 2016

NCIT—SpecializedAnchorage, Alaska | October 12–14, 2016

NCIT—BasicRichmond, Virginia | November 2–4, 2016

NCIT—SpecializedRichmond, Virginia | November 2–4, 2016

NCIT—BasicToronto, Ontario | November 8–10, 2016

NCIT—SpecializedToronto, Ontario | November 8–10, 2016

Winter Symposium & Midyear Business Meetings

§ Winter Symposium St. Petersburg, Florida | January 11, 2017

§ Midyear Business Meetings St. Petersburg, Florida | January 11–13, 2017

2017 Annual Educational ConferenceDenver, Colorado | September 13–16, 2017

Fifth International Congress on Professional & Occupational RegulationMelbourne, Australia | November 16–17, 2017

WHAT’S NEXT AT CLEAR?

www.clearhq.org

CLEAR

HELD IN CONJUNCTION WITH CLEAR’S MIDYEAR BUSINESS MEETINGS

Risk Identification, Analysis and Treatment for Regulators

This symposium will provide an overview of risk-based regulation and introduce tools and techniques for risk identification, risk analysis and risk treatment. In addition to hearing from expert speakers, participants will get the opportunity to apply methods of root cause analysis, risk quantification and risk treatment selection to real-world regulatory issues. This symposium will be of interest to a broad range of regulatory leaders and staff who have an interest in continuous improvement or policy development.

Registration is now open at www.clearhq.org/event-2197062.

St. Petersburg, Florida | January 11, 2017

COUNCIL ON LICENSURE, ENFORCEMENT & REGULATION

CLEAR

www.clearhq.org