Corpra Care, Inc.

Serving the healthcare provider in revenue cycle management since 1990

Exclusive Medical Collectors since 1990

“Tenacity With Tact”

Collectors dedicated to the Medical Provider

• No Retail

• No Commercial

• No Departments

• All Medical - All the time

Corpra Care is a calling agency

Effective follow-up using Mail, Dialer & Collection / Billing Management Software with the Applied Emphasis in Telephone Contact and Verbal Talk Offs

Saturday and evening call / contact sessions

“Tenacity with Tact” is our company motto and base philosophy that we apply to all aspects of our business.

“Pro-active” rather than “re-active”.

Low Employment Turnover

Because of Corpra CareÊs non-aggressive and positive

reinforcement to it’s associates, we are fortunate to experience low employment turn-over throughout our 20 year history.

What does that mean for you?

Reduced Complaints

Accustom to Provider’s Policies

Stabilized Month to Month Results

Personalized approach to your accounts.

Corpra Care is transparent

How we do our job should not be secretive nor a mystery.

Our efforts are always open for review.

We are pro-active and will keep you informed and updated of any issues that might arise.

Provide feedback loops and “open line” communication.

Clarified work rules.

We welcome the provider’s input on how the work is

approached.

We are prepared to work your accounts your way.

Experience

• 20th year in operation• Over 200 Providers Served• Early-Out (with the emphasis in customer service)

• Self-pay (including pre-bad debt )

• Bad Debt (with or without credit bureau referral)

• Insurance Follow-up (Follow-up-re-filing & Appealing)

• Post Medicare Remittance (self pays and secondary)

• Payment Arrangement Management (extended payment accounts)

• Financial Class Clean-ups• Sensitive “Fishing” Projects

Logistics & Effort

Corpra Care is tenacious in the approach to the installation and working of accounts referred:

– Upon receipt of accounts CCI installs work & within 24 hrs 1st letter is released.– Collectors receive the work within 72 hrs of work installed for telephone contact.– Accounts are generally worked for about 90-180 days before cancelled for final remedy,

unless otherwise specified by Provider.

Collectors work accounts in the following queue:– New Business– Broken Promises– Insurance Pending– Follow-up– Active– Night / Saturday (run separately on late nights & Saturdays).– Collectors receive the “company” mix of accounts referred from all clients.

Corpra CareÊs efforts include:– Software (Tiger CDS) ability “campaigning” by age, client, account status, last contact, last

payment.– Dialer “Runs” by age, client, account status, last contact, last payment.– Corpra Care employs small balance (<300.00) & PPA (partial payment arrangements) “live”

collectors to actively work small balance accounts.

Corpra Care takes a balance in full approach. However our healthcare collector will accept and set PPA in a professional expeditious manor that will reflect the desired image of the Medical Provider.

Corpra Care, Inc.

“Plans its work and works it’s Plan”

The Following cell is an example on how we plan our referred work

“A goal without a plan is just a wish”

Exclusive Medical Collectors

Sun Mon Tue Wed Thu Fri Sat

1

Baylor Anesthesiology /

Neurology

2

All Collectors Saturday / Night

queue

3 4Late Night

All Collectors Wadley / Brazosport

WNJ

5ADC

Citizens / North Bay

6

GSMC River Oaks

UT

7M. Jacob

Travis Surgery Baptist Beaumont

Orange

8ADC

GSMC Citizens

9

10 11

Citizens WNJ

12

All Doctors

13

Yoakum WNJ

14

Sadler ADC Small Balance

15

River Oaks

16ADC

All Collectors Saturday / Night

17 18

WNJ UT

19ADC

Baptist Beaumont Orange & Yoakum

20

Wadley UT

21

Leake River Oaks ADC

22

Sadler

23

24 25Merry Christmas!

Corpra Care closed in observance of

Christmas

26

ADC PTP

27

PTP

28

PTP

29

PTP

30

Volunteer Day for check writers /

Immediate payers

31

December

C L O S E O U T

Corpra Care, Inc. Exclusive Medical Collectors

Corpra Care, Inc. “Plan its work and works it’s plan”

Please Note: Late / Saturday do change in accordance to the following: Sporting Events(Monday & Thursday Night Football / College Games / Playoffs / highly rated TV shows &

miniseries / Political Events

Goal: $ 26 Mail Days $ Per Day

Our 20 year Business

• Hospitals (Profit, Non - Profit, Government, Church)

• Physicians (All specialties and Disciplines)

• Clinics ( multi – specialty / service)

• Surgery Centers

• MRI / Radiology

• Clinics / All Specialties

• EMS

• DME

0

100

200

300

400

500

600

700

800

900

Total EO BD

Placements in Dollars9/05

Our Results

0

5

10

15

20

25

30

35

Bad Debt Early-Out Hospitals Clinics/MRI

Percent Recovery Dollar recovery in millions

0

10

20

30

40

50

60

70

80

90

E/O Hosp BD Clinic Phys

9/05

Our proven success is derived from 20 years of actual dollar and percent recoveries from the same entity:

Corpra Care, Inc.Exclusive Medical Collectors since 1990

Ancillary Services

• Collection Seminars-Real life seminars done to energize and to be part of training your staff. For your ER, Registration, as well as back end collections. Proven / Measurable results

• Pre- collect letter series

Client Sampling

• Good Shepherd Health System 412 Beds

• Renaissance Healthcare Systems (3 Acute Care facilities)

• Matagorda Regional Medical Center

• The Sadler Clinic- 79 Physicians

• Anesthesia Associates of Longview

References will be furnished

Corpra Care is Experienced and Qualified.

Corpra Care is Progressive, and Agile.

Corpra Care is Judicious, Prudent, and Vigilant.

“Tenacity with Tact”