CORPORATE STRUCTURE

About Johor Corporation

Johor Corporation (JCorp) was established as

a public enterprise and a statutory body via

Johor Enactment No. 4 1968 (as amended

under Enactment No. 5 , 1995). As a State-

owned Conglomerate, JCorp through its Group

of Companies is involved in core businesses

encompassing Palm Oils (KULIM), Specialist

Healthcare, Food & Restaurant Services,

Property, Port Services, Hospitality,

Entrepreneur as well as Oil & Gas

CENTRAL

9 hospitals

• KPJ Ampang

KPJ Damansara

• KPJ Selangor

• KPJ Tawakkal

• KPJ Kajang

• KPJ Seremban

• KPJ Sentosa KL

• KPJ Klang

• KPJ Rawang

SOUTHERN

5 hospitals

• KPJ Johor

• KPJ Puteri

• KPJ Kluang

Utama

• KPJ Pasir Gudang

• KPJ Bandar

Maharani

NORTHERN

5 hospitals

• KPJ Ipoh

• KPJ Penang

• KPJ Taiping

• Kedah Medical Centre

• Sri Manjung

EAST COST

2 hospitals

• KPJ Perdana

• KPJ Pahang

SABAH & SARAWAK

4 hospitals

• KPJ Kuching

• KPJ Damai

• KPJ Sabah

• Sibu Specialist Hospital

IT Health Solution Pride Outlet Skop Yakin

ABOUT US

Abandoned building since 1998

Bought over from Acmar Group in 2009

Construction period 2 yrs : 2010 – 2011

Opened to public on June 2012

21st

hospital in the group

35,088 inpatients

110 beds

35 consultants

348 employees

244,502 outpatients

Business Excellence Journey

Measurements

Intervention & Nurture

Certifications

Recognitions

7 Excellence Dimensions Leadership Planning Information Customer People Process Results

BE Scorecards

Accreditation & Standards MSQH IMS 5 S Food Safety Innovative & Creative Circle

TQM

Awards & Recognition Industry Excellence

Award Prime Minister Service Category 3

Lean Management Recognition

Productivity Award Malaysia Productivity

& Innovation Class

HOSPITAL GROWTH SERVICE QUALITY KPI STAFF PERFORMANCE (SPAR & KRA) SERVICES KPI

1.0 LEADERSHIP

ORGANIZATION STRUCTURE

PARTNERS IN LEADERSHIP

Clinical Governance

A framework through which

organisations are accountable for

continually improving the quality of their

services and safeguarding high

standards of care by creating an

environment in which excellence in

clinical care will flourish

Ybhg Dato’ Dr Sivamohan .N

Medical Director

Tn Hj Mohd Taufik Ismail

Executive Director

Corporate Governance

Conscientiously applies good

business ethics and governance in

conducting day-to-day business

affairs of the hospital.

Accountability

Transparency Responsibility

HOW TO FACE THE CHALLENGES

The Preferred Healthcare Provider

Deliver Quality Healthcare Services

Safety, Courtesy, Integrity,

Professionalism, Continuous

Improvement

VISION MISSION CORE VALUES

2.0 PLANNING

Planning Strategic Process

Corporate Level

• Business Strategic Plan

• Hospital KPIs

• Services/ Departmental Budget Plan

• SWOT Analysis

Operational Level

• Services KRAs

• Services QO & PI

• Services Budget Plan

Vision, Mission & Values

Establish Long Term

Objectives

Generate, Evaluate &

Choose Strategies

Implement Strategy

Measure & Evaluate

Performance

External Environment Analysis

Internal Environment

Analysis

Development Deployment Evaluation

Monitoring & Review

• BOM

• MRM

• Bi-yearly Appraisal Review

Strategy

Analysis Methods

OBJECTIVES

ENSURE BUSINESS SUSTAINABILITY FOCUSING ON Customer intimacy (service/relationships) oCreate close relationships with customers oProvide services needed by customer

Operational excellence(improve efficiency/effectiveness)

o Reduce Cost and maximize output

INCREASED SALES VOLUME

OBJECTIVES

STRATEGY CHARACTERISTICS

Compelling tagline

Divergence “Be Different, Not Just Better”

3.0

Generate Knowledge

Use all the Knowledge and Technology to Ensure Success

SOURCE OF INFORMATION

Clinical Hospital Information System System that integrate patient information & improve

efficiency and quality care.

KCIS - (KPJ Clinical Information System) LIS - (Laboratory Information System) PACS - (Picture Archiving & Communication

System)

Hospital Information System System designed to manage/ administer

hospital’s operation.

HITS (Hospital Information System)

SOURCE OF INFORMATION

Supportive System Any other system which support the hospital’s operation.

Q-Radar (Incident Reporting) - Reporting Risk management & Safety related issues SQM Application Portal - Services Initiatives & patients feedback Employee Self Service - Employees Data - staff profile, salary information, training & benefits Workplace Asset Management System - Asset Management Including Breakdown & Servicing

SOURCE OF INFORMATION

4.0 Customers

Customer Service Mindset

Service from the

H.E.A.R.T

HUMILITY

EMPATHY

ATTITUDE

R ESPONSIBILITY ESPECT

TIMELY

CUSTOMER

1 Building

Rapport & Trust

Customer Needs & Expectations

Service Delivery

Continuous Improvement

SERVICE EXCELLENCE

2

3

4

5.0 People

TALENT BREAKDOWN

Women

Men

Gender

79%

21%

Tenure (years)

Under 1

1-3

> 3

Position

Managers

Executive

Executive Assistant

15%

33%

52%

5%

63%

32%

Training Need Analysis

TRAINING & DEVELOPMENT

Training Master Plan

Training Evaluation

Master Graduate (WIM – UEL)

Post Basic Healthcare Assistant Healthcare Information System

Customer Service Excellence Standard People Practice Executive Development Programme Other External & Internal Screening

Training Investment RM500,000

RM 32,500

RM 130,000

RM 337,500

Career Path for Medical Officers

Chief Executive Officer/General Manager/Corporate Manager

Master in Business Administration

Medical Officers

Clinical Consultant

Master in Disciplines

Medical Officers

Career Pathway for Support Service/Allied Health/Nursing

• Chief Executive Officer/General Manager

• Corporate Manager

• Senior Corporate Executive

• Corporate Executive

Above 15 years

• Degree/Diploma

• Manager

• Executive

• Officer

10 – 15 years

• Diploma – Supervisor

• Certificate/Diploma – Assistant Supervisor

5 – 10 years

• SPM – Senior Clerk

• SPM – Clerk

3 – 5 years

• Chief Executive Officer/General Manager

• Corporate Manager

• Senior Corporate Executive

• Corporate Executive

Above 15 years

• Degree – HOS or Senior Allied Health Personnel

10 – 15 years

• Diploma – Allied Health Personnel

• Certificate – Asst Allied Health Personnel

5 – 10 years

• SPM – Senior Clerk

• SPM – Clerk

3 – 5 years

• Master in Nursing – Corporate Nurse Manager

• Bachelor of Nursing – Area Manager

• Bachelor of Nursing – Chief Nursing Officer

10 – 15 years

• Bachelor of Nursing – Unit Manager

• Nursing Diploma – Staff Nurse

• Nursing Cert – Assistant Nurse

5 – 10 years

• SPM – Senior Care Assistant

• SPM – Junior Care Assistant

3 – 5 years

Promotions

Long Service Awards

Best Services Performance

Appreciation Dinner

Family Day

RECOGNITION AND REWARDS

Employee Share Option Scheme (ESOS)

Employer EPF increased from 13% to 15% for those in service 4 years and above

Free daily breakfast

Khairat Scheme

Yearly medical screening for employees aged 45 and above

COMPENSATION AND BENEFITS

Outpatient Medical benefit : No limit for investigations , Medication cap at RM400 (single) and RM800 (married with dependent)

Inpatient Medical Benefit : RM10,000 (Executive), RM5,000 (Non Executive)

Free 2 deliveries

Group Top up Medical Funds RM1.5 million

Yearly medical screening for employees aged 45 and above

COMPENSATION AND BENEFITS

ENGAGEMENT ACTIVITIES

PEDOMAN

Chinese New Year Celebration

Majlis Rumah Terbuka Hari Raya

Deepavali Celebration

TM Open Day

Car Boot Sales

Nurses Day

Staff Gathering

Singgah Sarapan

Majlis Berbuka

Puasa

6.0 Process

WORK PROCESS FRAMEWORK

Leadership

Vision

Mission

Values

People

Staff

Strategy

• QO, PI

Partnership

• Suppliers • Training

providers • Consultants

People

Loyalty

Customer

Advocacy

Society

Marketer

Business Result

KPIs

KRAs

Objective &

target

Enablers

Internal Sources

External Sources Results

Learning and Innovation

Process

Planned

and

Unplanned

activities

IMPROVEMENT TOOLS

PROCESS IMPROVEMENT WITH INNOVATION

Bekas Penyimpanan Silinder Gas

Intrafix Tubing

Save, Safe Denture Container

Medivider

Reuse to Single Use Dialyzer

Online Integrated Internal Audit Checklist System

SWAST – manual X Ray film

to digital system

Financial Highlight

Revenue Profits BOR

100 million Club

5 yrs in Operation

Breakeven 2015

Profits 2017 RM8 millions

NPM : 7%

2012 : 45 beds BOR 28%

2017 : 110 beds BOR 76%

People Highlight

Manpower Attrition Rate

Staff Performance

348 staff 35 Consultants

2017 Neurosurgeon

Ortho Oncologist

2015 : 31% 2016 : 26% 2017 : 11%

Competency 80%

Customers Highlight

Outpatient Inpatients Profile

2012 : 10,212 2017 : 244,502

2012 : 1,238

2017 : 35,044

Secured Major Insurance, MCO,

Corporations 80%

CERTIFICATIONS

2015

2014

2013

Integrated Management System By TUV Rheiland ISO 9001 (Quality), ISO 14001 (Environmental), ISO 18001 (Safety)

Quality Environment /5 S

MSQH Accreditation

Food Safety Management System • ISO 22000 : 2005 Healthcare Information & Management System Society (HIMSS) Recognition - Ranking 5.2 over 7 stages

QUALITY ACHIEVEMENTS

ANNUAL PRODUCTIVITY & INNOVATION CONFERENCE AND EXPOSITION (APIC) 2016

• GOLD 3 STAR – 1 TEAM , GOLD 2 STAR – 2 TEAMS

• 25 – 27 OCT 2016, PICC PUTRAJAYA

REGIONAL TEAM EXCELLENCE (CENTRAL)

• GOLD AWARDS – 3 TEAMS

• 17 – 18 AUG 2016, Grand Dorsett Hotel, Subang

LEAN RECOGNITION BY MPC

• 6 PROJECTS

• 1 SEPT 2016, Ingress Precision Sdn Bhd, Nilai

Prime’s Minister Award

Services Category 3 (Rev : RM 5m - RM 100m )