CONTENTSChairman's Message 03

Milestones 04

Our Industry and Services 06

TCS Companies In Pakistan 07

Organization and People 08

TCS Holdings Board 09

Mission and Vision 12

Management Committee 13

Our Brand Promise 18

Our Core Values 19

TCS Hedgehog 20

Let’s Take A Drive 21

Pakistan Fact Sheet 22

Why Do Business in Pakistan 26

Logistics In Pakistan 28

TCS Goes Global 29

TCS Snapshot 30

Innovation 32

Studio by TCS 34

Consumer Business 36

TCS Express 37

TCS Hazir 38

TCS Logistics 39

TCS Financial Services 40

Intiana (TCS Private Limited, Travel & Tours) 41

TCS Visatronix 42

The TCS Card 43

Corporate Business 44

Supply Chain Advisory 45

TCS ECOM 48

Yayvo.com 50

TCS Sentiments 51

International 52

TCS UAE 54

Octara 55

Information Technology 56

Customer Care 57

Human Resources 58

TCS Financial Snapshot 60

Testimonials 62

02

I borrow this term from a well-known biography of our times, as nothing better illustrates TCS's journey of the past three decades.

This brief profile I hope, will give you an idea of the human endeavour in delivering millions of shipments come rain or shine, to your doorsteps - at home or at work.

That each delivery has a business or personal significance for you, has earned us great trust and an enduring bond with the people of Pakistan.

Indeed an entire generation - now in its prime, has grown with the daily sight of TCS couriers and the sound of our cheerful jingles embedded in their memory.

In us, the daily sweat has created a special bond of love and affection for our customers through good and bad times.

It is this bond that gives TCS a special place in the hearts of our customers and constitutes our most valuable asset, while living up to their expectations constitutes our greatest opportunity and challenge.

As socio-economic changes driven by modern technology and enhanced connectivity reshape our lives, TCS is well poised to develop into a world class organization of the future. This publication showcases our many services - business or personal through which TCS is endeavouring to become a meaningful part of your work and life.

It's my belief that never before in human history has there been a better time - to collectively grow and improve our world.

And since in our customers’ growth lies our own success, I wish you God speed in your endeavours.

THE AUDACITY OF HOPE

Khalid Nawaz Awan Chairman

TCS Holdings

CHAIRMAN'S MESSAGE

04

MILESTONES

• TCS was founded in Pakistan with 12 stations and 25 bookings

on the first day

1983• Countrywide expansion to over 100 locations to meet Pakistan Banking Council’s need• Established a countrywide dial-up IT link

1985

• Established Sentiments Express – A Unique Gift Delivery Service

• Established company in the UK

1989• Emerged as the leading courier company in Pakistan – High Growth Years

1990

• Bid for the first private airline license in collaboration with

British Airways

1991• Air operations established under own AOC/license in support of courier operations

1993 – 96

• Formed own Aviation setup – Inducted first AN-26

• Established our operations in UAE and later in Canada

1997 – 99• Harvard Business School undertook a case study• Re-designed and standardized the courier uniforms• Expansion in the UK• Established a dedicated logistics entity

2001 – 02

The Founding Brothers: Sadiq Awan (1928 - 2009) and Khalid Awan (1947 -)

• TCS Holdings (Pvt.) Ltd. formed for vesting ownership of group

companies in Pakistan• Launch of TCS HAZIR

• TCS E-com (Pvt.) Ltd., was formed

2014• Launch of We Move You• Launch of Yayvo• Launch of Hazir Subkuch• Introduction of Hand Held Devices• Launch of Supply Chain Advisory

2015 – 16

• Inducted a bigger AN-12Aircraft into the TCS Aviation Fleet

2005• Inducted a Boeing 737-200 Aircraft into the TCS Aviation Fleet• Established Mail Management Solution division and Print Shop

2006

• TCS awarded Super Brand title • TCS awarded Brand of the Year Award

• TCS won 1st Telecom Excellence Award• Implemented ISO 9001:2000 in TCS

Logistics

2007• Inducted a yet bigger Boeing 727 into TCS aviation• Aviation Fleet Retail Franchising was launched

2009

• TCS case study published in Principlesof Marketing by Phillip Kotler

• Launch of Agent network –Business Partner Program

• Launch of Distribution Business• SBP provided Provisional Permission

for establishing Micro Finance Bank

2011• Development and launch of “Voice of Customer” VOC• Soft-launched the E-Business division and TCS Connect E-Market place

2012

• Formed Road Transport company(Renamed TCS Logistics in 2006)

2003• Corporate office at Karachi Airport• Octara launched

2004

06

All TCS entities operate under the Holdings Company within the broad spectrum of logistics and its related services extending into its corporate and consumer customer base

TCS Holdings (Pvt.) Limited, Pakistan, owns the country’s largest logistics services infrastructure, through seven companies in the fields of Courier, Warehousing & Distribution, Trucking, Air and Sea freight as well as E-commerce.

While the above are mostly business-to-business services, an array of consumer services is also provided by TCS companies dedicated to Travel and Visa Services, Gifts-Delivery, & Concierge Services. A patented “Supply Chain Advisory” service offers customized solutions to corporate customers, which extend to project management for customers looking to outsource non-core activities.

Customers outsourcing key processes to TCS include government departments, multi-national corporations, utility companies and banks. Such projects are implemented by TCS through dedicated teams or facilities. One such facility is state-of the-art equipment for printing and stuffing of millions of envelopes containing utility bills or bank or credit card statements. TCS operates its own transportation fleet from two wheelers to vans/trucks, and aircraft. The newest TCS Company, TCS E-Com (Pvt.) Limited was founded in 2014. The website Yayvo.com is nationally focused while the recently launched studiobytcs.com aims to take Pakistani fashion global.

TCS has a strategic partnership with the world’s largest package delivery and supply chain solutions provider ‘United Parcel Service’ - UPS which has exclusive access to its sales and delivery network in Pakistan. Reciprocally, TCS has access to the UPS global network. Its services and strategic alliance with the giant UPS

gives TCS global reach & scope. A 100% Pakistani enterprise with 34 years track record, TCS has significant potential in the context of China-Pakistan Economic Corridor Projects, where Logistics is a key component. A strong service-culture and state-of-the-art technology enables close to a million human interactions every day.

Employing over 12,000 people in Pakistan - some in the country’s remotest corners, and serving customers either through its 900 retail outlets or at nearly every doorstep in the country, TCS is widely recognized within the industry and academia, for its economic and social impact The history of TCS is the subject of a Harvard Business School Case Study on Entrepreneurship titled: TCS – AN ENTREPRENEURIAL AIR EXPRESS COMPANY IN PAKISTAN:https://hbr.org/product/tcs-an-entrepreneurial-air-express-company-in-pakistan/803027-PDF-ENG This study has been reproduced in text books taught around the world.

SERVICESOURINDUSTRYANDTHE

TCS COMPANIESIN PAKISTAN

SHAREHOLDERS

(The shareholding in the above companies is limited to the family members ofMr. Khalid Awan and Mr. M.A. Mannan respectively).

*Under incorporation

*Khalid Awan Private Limited……………..80%*M.A. Mannan Private Limited……………20%

The Flagship Company

TCS Holdings (Pvt.) Ltd.

TCS LogisticsEst. 2002

IntianaEst. 2004

OctaraEst. 2004

TCS EcomEst. 2014

Financial ServicesEst. 2010

TCS DistributionEst. 2012

TCS (Pvt.) Ltd.Est. 1983

Foreign entities in UK, Canada,UAE and Afghanistan

TCS Holdings is the parent concern for all of the subsidiary/holding companies. Each subsidiary has its own management structure and operates under the

guidance/direction of the Holdings management.

The epitome of all our efforts is the Delivery of Services To You through our front line staff namely:

ORGANIZATIONAND PEOPLE

24/7 Call Center

Couriers

Sales Team

Express Center Staff

08

TCS Holdings Board

Khalid Awan was born in Dera-Ismail-Khan and is a Mechanical Engineer by education, a profession in which he started his career.

He entered business in 1982 when his older brother established a Joint

Venture in Pakistan with the global Air-Express giant DHL, under the name DHL Pakistan Private Ltd.

The brothers then founded TCS Private Ltd. as the domestic arm complementing the International business. The first decade saw phenomenal growth in the jointly owned and managed business.

The future potential in each business – domestic and international, necessitated long term structuring. The brothers astutely addressed this in 1991 by ‘de-linking’ the organization and ownership of the two companies, enabling each to pursue its own trajectory.

It was thus in 1991 that Khalid Awan, who had served as Managing Director since inception of both TCS and DHL Pakistan under the Chairmanship of Sadiq Awan, took over as the Chairman and M.D. of TCS Private Limited.

The challenges and implications of this decision are the subject of a Harvard Business School Case Study undertaken in 2002. Between then and 2007 when Sadiq Awan disinvested his share-holding in DHL Pakistan, TCS and DHL maintained a collaborative non-competitive relationship.

Khalid Awan not only piloted the evolution of TCS in Pakistan but also went on to establish TCS in UK (1989), UAE (1996), and Canada (1999).

On the thirtieth anniversary of its founding in 2013, Khalid Awan out-lined for TCS its course for the next thirty years by installing a futuristic young leadership, guided by a mission statement and core-values in a world class corporate environment overseen by a competent Board.

Mr Awan is an active philanthropist who generously gives time to organizations in the field of health, education, and social welfare.

He is a lifetime member of 'World Presidents Organization' - WPO, and has served as Chairman of

Khalid Nawaz AwanFounder and ChairmanTCS Holdings Private Limited

YPO Pakistan Chapter. He has chaired the 'Corporate Award Committee of the Management Association of Pakistan-MAP, and serves on the Pakistan National Committee of the International Chambers of Commerce (ICC), and the Board of Governors - Karachi Council of Foreign Relations and Community Advisory Board of the Aga Khan University Hospital, Karachi.

He served on the Paris based Transportation Committee of the ICC from 1997 - 2007, and represented it at the United Nations 2003 General Assembly Session on Millennium Development Goals.

He has also advised the Government of Pakistan on development of Postal Services.

Mr. Awan is a member of the Chartered Institute of Transport, and Fellow of the Royal Aeronautical Society.

M.A. MannanPresident & Chief Executive OfficerTCS Holdings Private Limited

M.A. Mannan is the President & CEO of TCS Holdings (Pvt.) Limited, looking after all TCS business units and companies. He brings to the organization over 25 years of business experience both locally and internationally. Mannan strives to

embody the TCS tagline “WE MOVE YOU” and keenly works to be a force of inspiration by adding value to the lives of others – be it the employee or the customer. What drives Mannan, is innovation: he believes that in every sphere of business, systems and processes evolve and so we all must grow accordingly.

Prior to joining TCS, Mannan served as the Executive Director at Silkbank where he was responsible for Islamic Banking and also spearheaded the Mergers & Acquisitions activities to deliver the best value for the Bank.

Having completed his MBA from one of Pakistan’s finest business institutions, the IBA, Mannan began his professional career at Citibank (1991-2003) where his focus was on Consumer Banking. In his final assignment at Citibank-New York, USA, Mannan was responsible for Cross-Selling to customers across all Citibank Cards portfolios consisting of 93 Million customers. Mannan has the privilege of serving as a member of the Management Committee of Citibank Pakistan responsible for Strategic

Mrs. Saadia Awan is the wife of Mr. Khalid Awan and has been by his side through the various stages of business and organizational development.

She played an active role in the early years, and as Director since 1992 is

keenly focused on service quality and efficiencies within the organization.

She is an active social worker and has been involved with The Citizens Foundation since its founding, and established its chapter in Canada in 2005.

Mrs. Awan is a Company Director and is certified by the Pakistan Institute of Corporate Governance.

Saadia Awan Irshad Ali ShabanAli Kassim(MBA USC, CA)Chairman, Karam Ceramics Limited

Mr. Irshad Kassim is Chairman of Karam Ceramics Limited, Karam Green Energy Limited, PICIC Insurance Company, and Director Industrial Promotion Services

Pakistan. He also serves as the Member Executive Committee & Chairman Industry & Trade Sub-Committee of American Business Council, Membership Officer YPO/WPO Pakistan Chapter of Young Presidents Organization, Member of Board of Governors – The Aga Khan University and Hospital, Board of Governors Kidney Centre, Board of Governors of Lady Dufferin Hospital and the Honorary Consul of Tajikistan, in Karachi.

Mr. Irshad Kassim’s interest in sports and the less privileged has led him to be the founder member of the Special Olympics Pakistan. He also served as past Chairman-Focus Humanitarian Services Assistance.

Management and profitability for the bank’s entire product range comprising of Cards, Car Loans, Personal Loans and Branch Banking.

Mannan built on his headship experience in the financial sector, first as Deputy CEO of UBL (2003-2005) where he was directly responsible for consumer and commercial banking as well as international operations in USA, UK, UAE, Qatar, Bahrain and Switzerland. He then went on to serve as CEO of Dubai Islamic Bank from 2005-2010 where he was responsible for launching the franchise in Pakistan from scratch and successfully led it to its current status of being one of the largest Islamic banks in Pakistan.

Mannan has also served as the Chairman of the task force on remittance to Pakistan. He envisioned and created Pakistan Remittance Initiative (PRI), a joint venture between the State Bank of Pakistan, Ministry of Finance and Ministry of Overseas Pakistanis. This was a breakthrough program which delivered more than $14 billion in remittances during 2012/13. He is also an Ex Member of the Revenue Advisory Council to Federal Board of Revenue (FBR) in Pakistan.

With a strong customer-centric focus, Mannan sees TCS’s future full of innovation and ideas, and at the core of those ideas a closely knit family of team members with a shared vision to scale new heights in serving our customers and going beyond their expectations.

Nilofer SaeedOwner, Hobnob GroupDirector, The Citizens Foundation

Nilofer Saeed pioneered the restaurant industry in 1992 with the iconic Copper Kettle Restaurant, and with its success, many other local restaurants opened in Karachi and also set the stage for international franchises.

Her experience with Copper Kettle convinced her that there was a dire need for good desserts and sweet treats other than the more traditional options, and that led her to launch Hobnob Bakeries. Hobnob Bakeries created a market for other bakeries and not only helped develop the confectionery industry but also created space for many home bakers to flourish.

N'eco's Natural Store & Cafe, her passion, was started 7 years ago with the intent to bring the goodness of Baltistan to the forefront and to offer real lifestyle change solutions to the people of Karachi and other cities across Pakistan. N'eco's played a pivotal role in educating consumers and building opportunities for natural and organic businesses.

Nilofer has also been a supporter of The Citizen's Foundation since inception and served as the first female Director on the Board.

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Feroze Dada(FCA, CTA, MCIArb)Chairman, Crowe Clark Whitehill(London) Ltd.

Feroze is Chairman of Crowe Clarke Whitehill (London) Ltd. He specializes in UK & International tax planning. He qualified as a Chartered Accountant in England in 1977 and formed Freeman & Partners, Chartered

Accountants in 1982 which merged with Crowe Clarke Whitehill LLP in 2010.

Feroze is a director of several private companies and has served as a Council member of the Institute of Chartered Accountants in England & Wales. He is the author of a number of articles published in taxation journals and of the publication Interest Relief for Companies and also a former lecturer on taxation.

Feroze is the founder Trustee of The Inle Trust – a UK registered Charity. He is an occasional TV interviewer for TVapex in London and author of the book Children of the Revolution.

Qasim AwanQasim Awan, as next generation member of the Awan family, joined the business in 2012, after graduating from York University in Canada, and is a Master’s in Management from the Cass Business School, University of London.

Prior to joining TCS he worked for a couple of years with an Accounting and Management firm in Dubai, UAE. He has attended several courses in Personal Development, E-commerce and International Business.

During the past five years at TCS, Qasim has passionately pursued his interest in the E-commerce eco-system particularly E-commerce Logistics and Supply Chain Warehousing.

He is also an avid observer of the technological and regional developments reshaping the industry, contributing to various publications on this subject.

He has travelled extensively across TCS facilities in Pakistan in the company’s own trucks and aircraft, but the most enjoyable learning for him has been on courier bikes in communities he would have otherwise never visited.

Saira Awan Malik is a corporate lawyer. She worked at the London office of international law firm Cleary Gottlieb Steen & Hamilton LLP from 2009-15, focusing on corporate and financial transactions, including cross-border mergers & acquisitions, restructurings and

capital market issuances. In June 2015, Saira joined her family business, TCS (Pakistan), and is working to develop the international and e-commerce sides of the business. Saira received an undergraduate degree in History from Yale University in May 1999. She read Law at the University of Cambridge (2001-3) and subsequently completed the Bar Vocational Course at the Inns of Court School of Law in London. She was called to the Bar of England and Wales in October 2007. Saira has served on the board of the British Pakistan Foundation (BPF) since 2012. In April 2013, she launched the BPF Women’s Network. She is also a founder member of the British Pakistani Lawyers’ Association and the Pakistan International Film Association.

Saira Awan

He deeply values the learning experience and camaraderie thus developed with the TCS rank and file.

He is the recipient of the President’s Award for instilling team spirit within the company.

Qasim has attended the Director Course at the Pakistan Institute of Corporate Governance prior to his induction on the Board of TCS Holdings.

Qasim is also a sportsman and sport commentator.

He is a member of the Digital Economy Commission of ICC Pakistan and Karachi Council of Foreign Relations.

SHAREDVISIONMISSION

STATEMENT

Delivering Beyond Customer Expectations

To direct all our organizational efforts at building upon the existing organizational strengths and brand

recognition to achieve enhanced levels of profitable growth in the core business. Furthermore, we aim to

diversify into new areas that complement and supplement the core business, with the diversification

aimed at achieving excellence and industry leader status in the new areas.

The TCS People will however be encouraged to be open to unconventional ideas and services and recognize new trends at very early stages.

12

THE MANAGEMENT COMMITTEEThe President & CEO preside over a Management Committee.

PROFILES OF MANAGEMENT COMMITTEE MEMBERS

Asma ShaikhChief People Officer

Asma Shaikh is a seasoned HR professional with over twenty years of overall experience in the banking, pharmaceutical, energy, health care and education sectors. She has to her credit over fifteen years of experience of HR leadership roles with leading banks locally and globally.

As Chief People Officer of TCS Holdings (Pvt.) Limited, Asma’s focus is on the culture trifecta: people, value and capacity to facilitate an environment that enables the best possible way of working to strengthen and future proof the Company.

Prior to joining TCS Holdings she was working as Group Head – Human Resources at NIB Bank Limited and was a key contributor to many of the organization’s most important achievements. As Head of Human Resources, Asma worked very closely with the CEO and the Board of Directors in playing a pivotal role in the rapid transformation of the HR Function and the Organization as a whole.

Asma has also worked as Regional HR Business Partner for Barclays Commercial & Consumer Banking Business

across 14 Emerging Markets Countries for two years and her last position before coming to Pakistan was Head of HR, Barclays Africa Regional Office & Regional Head of Leadership, Learning & Organizational Effectiveness. As Head of Human Resources of Dubai Islamic Bank Limited in Pakistan, Asma was primarily responsible for setting up the Bank’s HR function from scratch. Her role was critical in resourcing high potentials from leading banks in Pakistan to form the initial core team that propelled a new entity in Pakistani banking industry becoming one of the leading Islamic banks in Pakistan.

As Head of Human Resources HSBC and Deutsche Bank AG in Pakistan, Asma specialized in Executive Coaching and was certified by SHL - Hong Kong on Occupational Testing & Personality Assessment. She is MBTI certified from IHS Dubai, received Top-Grading accreditation from Barclays UK and is a Performance Management expert from Achieve Global – Singapore.

Throughout her career, she has worked extensively in organizational restructuring and revamping the Human Resources function based on business realities and objectives.

14

Jamil JanjuaCEO-Octara

Jamil Janjua is the CEO of Octara, and started his working career as a Pilot for the national flag carrier PIA, flying to various international locales as Captain on 707s and Co-pilot on 747s. Medical reasons brought his airline career to a premature end, and he opted for a new career in human

resource development and corporate management. Soon Jamil found himself at TCS (Pvt.) Limited the leading domestic courier service in Pakistan and during the next eleven years Jamil rose to Chief Operating Officer. During this time he played a vital role as the communications coordinator for "Operations Self Renewal", a corporate development programme implemented in 1991. This programme was to enable TCS to maintain its leadership position in the courier industry. The need for a new

Passionate about excellent customer service, he believes that happy motivated people are a company's most valuable asset.

Salman HasanCEO – TCS E-COM (Pvt.) Limited

Salman Hasan is the CEO – TCS E-com (Pvt.) Limited, currently overseeing business management and online/web sales channels. Salman brings with him over 13 years of experience in Banking & Marketing with special focus on developing, launching and P&L Management of

Business Lines from Credit Cards, Branch Banking, Autos, and Mortgages to Personal Finance products. He is a specialist in launching and revamping business lines within aggressive deadlines.

Prior to his appointment at TCS, Salman was heading the Credit Cards division at Silkbank where he was responsible for the successful launch of VISA chip based cards. Salman was also part of the turnaround team of Karachi Electric. As the GM Marketing, he created a new face of KE post privatization as a forward looking, customer oriented power supply company for one of the largest cities in the world.

A graduate from one of the finest business schools in Pakistan, the IBA, Salman started his career from Union Bank Limited in Consumer Assets business development. He built on his career in UBL as a Vice President – Product Manager, Mortgage Business and then went on to DIB where his last role was Vice President, Regional Head – Distribution Network.

Salman AkramManaging Director

Salman Akram is the Managing Director of TCS (Pvt.) Limited. As part of his role, Salman looks after the Corporate and Consumer business units and leads the Operations division of the Company. During his time with TCS, Salman has in turn spearheaded the Retail, Marketing &

Corporate Sales divisions.

Salman comes with extensive and diverse experience of over 20+ years in Sales, Marketing & Business Management. Having worked with leading companies in both the service and manufacturing sectors, Salman has well-rounded knowledge in all business aspects. He has been instrumental in reinforcing the Company’s shared vision ‘Delivering Beyond Customer Expectations’ by effectively serving the needs of the corporate sector and establishing TCS as the preferred logistics solution provider in the country. He established ‘TCS Supply Chain Advisory’ to provide customized supply chain solutions to individual customers in line with their current and future needs and challenges.

Prior to TCS, Salman was part of the Management team at Philips Electrical Industries of Pakistan. Earlier, he has served in the Telecom sector where he started his career as a Marketing Executive in Paktel. He is a graduate of the Institute of Business Administration (IBA) with majors in Marketing.

Mark WoodcockManaging Director International

Mark joined TCS to oversee the external business of TCS in the UAE and UK, along with accelerating the international business to and from Pakistan.

Mark brings with him over twenty years of experience with TNT Express,

one of the leading global integrators. He started his career in TNT Express as Senior Sales Executive in 1992 and went on to manage business units in Spain, Portugal and the UK.

In 2008, Mark came to the Middle East where he managed the Sales, Marketing and Commercial functions for TNT - UAE, later overseeing the Middle East and Associates. He spent the last three years as Country Manager, Saudi Arabia and Bahrain, managing the complex operational processes between the Middle East gateways and the rest of the business, as well as upgrading a home delivery network for a major retailer.

Naiyar Manzoor SaifiDirector Marketing & Public Affairs

Naiyar Saifi is the Director Marketing and Public Affairs at TCS Holdings. Apart from Marketing he also heads Consumer Research (VOC), Corporate Communications and Public Relations. With over 30 years of experience in various MNCs in FMCG and Banking sectors he has

managed and launched numerous consumer brands and financial services. Naiyar looked after the product management and development at Glaxo and Boots, launched the Greenstar Social Marketing program in Pakistan and also led marketing teams at Citibank, UBL and Silkbank.

He has an MBA from the University of Oklahoma and also holds a Master’s degree in International Relations from the University of Karachi. Naiyar aims to transcend our shared vision of Delivering Beyond Customer Expectations into a reality and further entrench TCS as the Brand of Choice in Pakistan and for the Pakistani diaspora abroad.

Naiyar is fond of the outdoors and passionately pursues water sports, trail biking and hunting.

Brig. Nasir NasrullahDirector Security & Risk Management

Brigadier Nasir joined TCS in 2015 and brought with him experience of over 3 decades. Having worked with one of the prestigious institutions of the country i.e. Pakistan Army (1984-2014), he had a myriad of challenging appointments that helped

enrich his professional experience and knowledge primarily in the field of security/vigilance, administration, logistics and HR management.

Brig. Nasir has served in Pakistan in addition to a foreign assignment with the UN Peace Keeping Mission, Ivory Coast as head of the UN Observers’ Team. He is a graduate of Command & Staff College Quetta as well as Army College of Logistics Kuldana, Murree and a member of the Chartered Institute of Logistics & Transportation (UK). He is qualified in Financial Management, Logistics Management, Material Management and HR Management from the Institute of Business Administration (IBA) Karachi and Time Management from Pakistan Planning & Management Institute Islamabad (PPMI). He also holds a Master’s in International Affairs.

His assignments included Director Operations at the

Minhaj ur Rehman KhanHead of Internal Audit

Minhaj ur Rehman Khan joined TCS as Head of Internal Audit. Minhaj is a Chartered Accountant from the Institute of Chartered Accountants of Pakistan and a Certified Information Systems Auditor (CISA) from the Information Systems Audit and Controls Association (ISACA), USA.

He also holds degrees of M.A. (Economics) and M.Com. from the University of Karachi.

Minhaj’s 15 years audit experience started from mandatory articleship with Khalid Majid Chartered Accountants. During his articleship he was elected unopposed as member of Chartered Accountants Students Association (CASA-South). After completing articleship he joined Adamjee Insurance Company Limited and added significant value to the business by redesigning traditional internal audit practices, implementing new ERP, standardization of underwriting, claim settlement process, and reinsurance underwriting mechanism. After serving Adamjee, he joined Indus Motor Company Limited. During his tenure at Indus, he participated in project appraisal meetings, price negotiations, redesigning of management structure, inventory management activities, security protocols and more. He then accepted the challenge of establishing internal audit and risk management department in Shangrila (Private) Limited, a renowned ketchup and dip sauces manufacturing company in Pakistan. He also headed the Legal Affairs Department where he looked after matters related to Provincial Food Authorities, PSQCA, PCSIR, consumer matters, and dealing with Provincial & Federal food bodies.

Minhaj has a very humble and friendly nature that makes him a great part of the TCS team. He terms “Integrity and Innovation” as the two legs of his entire life.

challenge beckoned, and he left TCS for the British Council as Head of Management Services.

In 2001, Jamil returned to TCS to take up the controls as Chief Executive Officer. His passion for self-development has found expression at various levels, and as a good corporate citizen Jamil involved TCS in a public speaking program for school and college kids that he had begun at the British Council namely the Hyde Park Juniors.

Upon Jamil’s initiative, TCS launched its own HR & Management Development Services under the name OCTARA to source local and overseas trainers of repute and conduct seminars and workshops for the corporate sector.

Raziuddin AhmedCFO & Director Administration

Raziuddin Ahmed is a Chartered Accountant from the Institute of Chartered Accountants of Pakistan with over 25 years of experience with leading multinational and local companies. He started his career with Fazal Group of Industries in 1991.

He has been the Chief Financial Officer and Company Secretary for Coca-Cola Beverages Pakistan Limited. He has also worked as Regional Chief Financial Officer looking after Gulf Coordination Countries for Coca-Cola Bottling Operations. He was also associated with the UAE-based Abraaj Group for their project in Egypt as Group Chief Financial Officer. He has also worked with Oil Refinery and Explosive Manufacturing Concerns in Pakistan in various senior capacities.

Prior to joining TCS (Pvt.) Ltd., Razi’s last assignment was with IFFCO Pakistan, a UAE-based group as Chief Financial Officer and Company Secretary, with additional responsibilities for Production, Quality Control & Solution Selling.

Razi brings with him a diverse and multifaceted experience in the areas of Operations, Finance, Accounts, Procurement, Logistics and Audit. He is a fellow member of Institute of Chartered Accountants of Pakistan, Institute of Chartered Secretaries and Institute of Taxation Management.

Jameel AshrafDirector IT

Jameel Ashraf is currently Director IT for the TCS Group with responsibility to align the IT strategy with the overall business strategy to ensure smooth delivery of enterprise wide technology solutions, empowering TCS to maintain its leadership position.

Jameel is an experienced professional with over eighteen years of experience in various IT verticals while working in the telecom and banking industry, globally. Prior to joining TCS, Jameel was working for Dubai Islamic Bank (DIB) in Dubai where he was responsible for deployment of IT infrastructure and business applications for new franchises. Jameel has worked for JP Morgan Chase Card Services and for the Canadian Imperial Bank of Commerce (CIBC) in Canada from 2009 to 2014. During this tenure, he managed numerous large scale projects involving infrastructure as well as business applications

Nauman S. AfzalCountry Head-Corporate Business

He brings with him over 22 years of experience in managing business supply chains of FMCG companies and has worked in international organizations around the world and led multi-functional business teams. Prior to TCS, Nauman served with British American Tobacco, where he

was responsible for the Supply Chain Services for the South Asia Area which included Pakistan, Bangladesh, Sri Lanka and Myanmar. He also led the 2 manufacturing sites for BAT in Pakistan which are among the largest sites in the world for the group. Nauman has served as Supply Chain Director for Reckitt Benckiser for the Middle East and North African Markets from 2008 to 2012 where he led the supply chains of 26 countries.

Nauman started his career with Procter & Gamble in 1994 where he spent 14 years working in different capacities. He has worked on projects in diverse locations like Russia, Saudi Arabia and Romania. Nauman is an Electrical Engineer, having qualified from Imperial College of Science & Technology in London. He then proceeded to do his Masters in the US from University of California at Los Angeles (UCLA). He is a Chevening Scholar and a member of IEE, IEEE and the City of Guilds Union of London.

He has a passion for delivering beyond customer expectations and strongly believes in people as the strongest asset for any organization.

16

GHQ, Commander Corps Logistics 5 Corps Karachi, Head of Administration 5 Corps Karachi, UN Military Observer, and as faculty at the Army College of Logistics as well as Army Service Corps School. He has also served in NLC during the critical stage of its expansion. He commanded a key logistics battalion during 2001/2002 as part of an Independent Armoured Brigade Group in Sialkot Sector. In recognition of his professional excellence and services rendered to Army and the country, the coveted award of Sitara-e-Imtiaz (Military) was bestowed upon him.

Upon taking over the position of Director Security, he aimed to quickly reorganize the department into two segments i.e. Security and Risk Management. This restructuring is aimed to help cover the whole spectrum of responsibilities and enhance the overall efficacy and objectivity of Security & Risk Management. Under his leadership his entire department is geared up towards the company’s prime objective of ‘Delivering Beyond Customers Expectations’.

Syed Shauket AbbasCountry Head Consumer

Syed Shauket Abbas is the Country Head Consumer Business. His association with TCS dates back to the last 20 years. Presently, he is responsible for the development of the TCS Consumer Business that includes Express, Overland, Cargo,

Intiana and Visatronix, as well as the new projects of Financial & Value Added Services.

Syed Shauket Abbas joined TCS in 1994. His core competencies and skill-sets ensured his rapid rise in the organization; and in 2005, he was appointed as General Manager – Central, after which he was transferred as General Manager – South.

In 2011, he was given the task of National Manager Retail Business and was responsible for the Business Management of all Retail Outlets in the TCS Network, along with the newly launched Franchisee Program.

Syed Shauket Abbas started his professional career in 1990 with Sterling Winthrop Pakistan Private Limited.

Shauket is a graduate from Punjab University and holds an MBA degree in Marketing from Hamdard University.

Shafiq MalikCountry Head – Operations

Shafiq Malik is the “Country Head Operations” with over 21 years of in-depth experience of Operations in Express (Domestic & International),

3P Logistics, E Com Logistics (E2E Fulfillment), Gift Delivery, Bulk Mailing, Fleet, Aviation, and Production. He carries a proven track record of delivering hallmark service quality standards of TCS.

He joined TCS Projects Operations in 1995. He was then elevated to the position of “Manager Network Operations”. Following his successful stint in Network Operations, he was designated to raise the business of the biggest area of TCS Network i.e. Karachi as “Senior Area Manager”. After that he worked on a country level position as “Senior Manager Network Operations”. He was the youngest to reach the level of “Country Head Operations - Express” in 2004 and also the first “Head of BPR” in TCS.

In 2005, he got another challenging task to start a new business division “MMS – Mail Management Solutions” with P&L responsibility as “Business Head”. He has the distinction to change the perception associated to this business in the market and establishment of the most advanced “Digital Printing & Automated Stuffing facility” in Pakistan with the latest equipment providing end to end solutions for businesses in Pakistan.

In 2009, he was delegated as “Regional Director – South” and “Head of Network Operations” to take care of the Business in the Region (Karachi, Hyderabad, Sukkur & Quetta) and coordination of Country wide Operations of all entities. In 2011 he was elevated as “Director Operations – Express” with additional responsibility as “Regional Director – Central” where he served till September 2014.

Shafiq is a graduate from Karachi University. He also holds several certifications in Supply Chain Management, Strategic Management, Quality Management, Business Excellence, Emotional Intelligence, Freight Forwarding, Customer Care and Sales.

upgrade and deployment. Jameel was also associated with United Bank Limited (Pakistan), Logistics Solutions (USA) and SITA Equant (Pakistan) during early stages of his career. He holds a Bachelors Degree in Engineering and is a certified Project Management Professional (PMP).

Jameel believes in empowering people and his favorite TCS core value is to “Make life simple, convenient and easy for our people and customers”.

Sohail ShaikhDirector Innovations & Customer Services

Sohail has over 26 years of well-rounded experience, both locally and globally, Sohail started his career in 1989 with American Express Bank – TRS. In 1994, he joined Citibank Pakistan Credit Card team in Service department to identify process gaps

and remove deficiencies within end-to-end processes. He was also a part of EMEA team responsible to launch consumer products in emerging markets in the region. Later on, he served Citibank Bahrain and then Russia as Resident Vice President – Head of Consumer Operations.

In UBL, as Global Head Consumer Operations, he was the core team member responsible for strategic transformation of the Bank into a modern and technically advanced consumer Bank driven by innovation, value and profitability. As Head of Consumer Operation, Dubai Islamic Bank, apart from his role, he additionally managed the centralized and branch banking operations of the Bank.

Prior to joining TCS, his last assignment was with Silkbank as Executive Vice President - Head of Operations & Technology, Islamic Banking. A graduate from Karachi University, Sohail brings with him a diverse experience in areas of customer service, process development, automation & re-engineering and systems implantation.

OUR BRAND

We believe that the tagline “WE MOVE YOU” encapsulatesthe true essence of TCS.

In saying “WE MOVE YOU”, we offer a simple yet powerful proposition, one that summarizes the outcome of TCS services, everything that we aim to achieve and provide. It is not just a statement, but a promise. It’s essentially a philosophy that remains at the core of our shared vision of

‘Delivering Beyond Customer Expectations’

At TCS, we understand that each shipment sent by our customer matters highly to them. We understand that it is so much more than merely a physical item being shipped from one place to another. Each shipment of our customer is a conveyance of someone’s love, hope, joy, ambition and dreams amongst all the other emotions. Every little shipment matters to us, regardless of its size or scope, and we fully comprehend the sentiment behind it. We cherish the fact that when a mother is sending a package to her child, it is not just condiments contained within the packages, but the pure essence of her love and care for them. We make the commitment to deliver the package with all the favor that the mother spends in packing it up carefully. And this is

what we try to communicate with this line.

We don’t just move letters… We don’t just move shipments….. We don’t just move

parcels…WE MOVE YOU.

PROMISE

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OUR CORE VALUES

Give it all yougot and be fearless

What you do ismore important

than who you are DeliveringBeyond

CustomerExpectations

Embed ethicsand transparency

in everything we do

Enable our peopleto align their personal

goals with theircareer aspirations

Do more with less

Build a team ofpassionate

people!

Be humbleand respectful

Trust andempower people

Make life simple,convenient and

easy for our peopleand customers

Create happinessfor self and others

THE TCS HEDGEHOG

What drives yourEconomic Engine?

Profit per delivery on time.

What you can bethe best in the world at?

Moving anything and everything to &fro in Pakistan and for Pakistanis

locally & globally.

What you are deeplypassionate about?

We carry customer emotions not shipments andwe are fanatical when it comes to delivery on

time no matter what the situation is.

DeliveringBeyond

CustomerExpectations

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New JourneyAfter celebrating more than 30 years of success, TCS has embarked on a new journey with an aim to reach ever greater heights of prosperity and success. The President & CEO, M.A. Mannan, shared

the company’s vision in his inaugural speech dated 11th August,

2014, the excerpt of which is shared below:

First and foremost…. Our Customers:We will live our customers. They will be the focus of everything we do. They will be the starting point and

ending point of everything we do. We will make things simple

for them. We will help them. We will add value to their lives.

Which brings me to the question, how will we do

this for our customers? We will do that by innovation:We will innovate. We will innovate new things and old things. We will innovate big things and small things. We will innovate a new E-commerce platform but at the same time we will also innovate a small process in the mail room. We will innovate together and… we will do it every day.

This brings me to the most important theme of all… you. The TCS family:You are and you will be the most important asset of this company. We will

make this place where you live your dreams. Where you grow as the company grows. Where you feel pride in what you do and take ownership of the future.

So how will we operate? We will operate with a sense of urgency:We will create a shared vision together. But as you know…..We have an unparalleled opportunity in front of us. We have to move quickly. Not just because of the competition, the shareholders, the external factors and the money we can make…… these are realities and good enough reasons to make us move faster. But I hope we move with a sense of urgency because we want to be the pioneers of this platform which will change the life of our customers and most important of all… because it will change your life and mine.

Let me conclude by a quote which has always inspired me:

Somebody once said… nothing is more powerful than an idea whose time has come. We have the idea. We are the team….We have the foundation… We have the resources.

We are TCS….it is our time and Insha’Allah we will make it happen.

(President & Chief Executive Officer)M.A. Mannan

LET’S TAKE A

DRIVE

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Pakistan boasts of burgeoning consumerism with a highly active demand flow and target market. The country is experiencing a consistent growth in GDP of over 5% per annum, and low inflation environment.

Geography & LocationPakistan is strategically located at the crossroads of Asia, with China (523 km border) as its neighbor in the North, India (2,912 km border) in the East and Iran (909 km border) and Afghanistan (2,430 km border) in the West. Pakistan covers 796,095 sq. km and constitutes five provinces: Sindh, Punjab, Balochistan, Khyber Pakhtunkhwa (KPK), and Gilgit-Baltistan.

Economic GrowthPakistan’s economic growth is expected to increase gradually, and the economy is projected to grow by 5% in FY2017 and 5.4% in FY2018. Growth in gross fixed investment, which expanded by 12.04% in 2014/15, is expected to normalize in 2016/17 as the GOP reduces its borrowing from commercial banks, thereby freeing up credit for the private sector, and as lower energy bills leave corporations with more money to invest.

InflationAnnual consumer price inflation (CPI) is expected to accelerate to 4.66% on average in 2017, from 4.00% in 2016, owing to the slump in global energy prices. Inflation will accelerate again in 2017-20, to an average of 3-4%, in response to rebounding oil prices, reductions in subsidies on food & electricity tariffs, and a possible weakening of the Pakistani rupee.

Exchange RatesThe Pakistani rupee depreciated against the US dollar to an average of PKR104.5:USD 1 in 2016, from PKR101.1:USD1 in 2015, owing to increased FX inflows stemming in part from disbursements under the IMF loan. Continued disbursements by IMF (ending in 2016) and a continuous YoY rise in workers’ remittances will help support the PKR over the next 3 years.

Languages:Punjabi 48%, Urdu (official) 8%,English (official lingua franca of

Pakistani elite, government)

Population:Approx. 208 Million(August 2017)

Age Structure:0-14 years:

31.99% (male 33,195,073/female 31,429,440)

15-24 years:21.31% (male 22,194,064/

female 20,845,816)25-54 years:

36.87% (male 38,680,978/female 35,794,333)

55-64 years:5.43% (male 5,498,126/

female 5,463,453)65 years and over:

4.4% (male 4,139,899/female 4,754,358)

Median Age:Total: 23.4 yearsMale: 23.3 yearsFemale: 23.4 years(2016 est.)

Population Growth Rate:2.40% (1998 - 2017)

Urbanization:Urban population: 38.8%of total population (2016) Rate of urbanization:2.81% annual rate ofchange (2011-16 est.)

Major Cities:Karachi 14.9mn;Lahore 11.1mn;

Faisalabad 3.2mn;

Population:Islamabad1.365mn (2016)

EducationExpenditure:2.53% of GDP (2016)

PAKISTANFACT SHEET

External SectorStrong remittance growth caused the current-account deficit to narrow to an estimated 1.3% of GDP last year. Continuous growth in remittances and financial flows for CPEC projects will help in financing the current account deficit.

Monetary Policy Interest RatesAt its monetary policy meeting in September 2016, the State Bank of Pakistan (the central bank) kept its main policy interest rate at 5.75%. The SBP cited a better outlook for consumer price inflation amid the downward trend in global energy prices and an improvement in local food supplies. The bank was also aiming to stimulate private-sector credit growth, which had slowed in the second-half of 2014.

InfrastructureA new rail link has been established from Islamabad to Istanbul, via the Iranian cities of Zahedan, Kerman and Tehran. It is expected to promote tourism and trade, especially for exports destined for Europe.

• Number of Airports with paved runways over 3,050 meters: 15• Railways broad gauge: 7,500 km (300 km electrified)• Paved Roadways: 190,000 km (includes 750 km of expressways)• Pipelines: Gas (13,000 km), Oil (2,600 km), Refined Products (1,100 km)• Sea Ports: Karachi Port, Port Qasim, Gwadar

Pakistan is brimming with investment opportunities and has a world-class telecommunications and IT infrastructure. It has an excellent road and communications network in the region and with the construction of the China Pakistan Economic Corridor, access to the Gwadar Port would be further facilited. It also has one of the most developed and regulated banking sectors in the world with high performance stock markets.

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The Pakistani stock market is trading at a hefty discount to comparable regional markets due to the general security situation as well as political uncertainty. However, the Pakistani Armed Forces are tackling the security situation head-on and the overall situation is expected to get better through the successful operation Zarb-e-Azb. As far as political uncertainty is concerned, a democratic set-up has been in

place since the year 2008 and a smooth transition also took place in 2013. Therefore, the Pakistani stock market is expected to be re-rated within the next 1-2 years and the discount differential will reduce substantially, meaning that this is the right time for medium to long term investors to take a view on Pakistan.

Pakistan 10.70 11.23 1.55 1.78 20.19 23.00 6.63 5.10

Thailand 12.98 12.96 1.83 1.87 14.50 16.23 3.51 3.30

Taiwan 12.01 12.30 1.66 1.63 13.23 14.13 3.67 4.21

Singapore 12.95 13.31 1.26 1.29 9.42 10.24 3.51 3.89

Malaysia 15.62 15.62 1.89 1.85 12.01 13.25 3.34 3.46

Indonesia 14.13 13.89 2.46 2.53 (-4.03) 17.83 2.12 2.21

China 11.53 12.96 1.87 2.13 16.82 20.05 2.08 2.05

Korea 10.40 10.51 0.91 1.06 9.15 10.24 1.52 1.96

Hong Kong 10.54 10.63 1.23 1.41 11.10 12.32 3.64 3.57

India 16.39 16.78 2.49 2.63 16.07 19.14 1.62 1.93

Philippines 16.84 17.74 2.56 2.67 14.45 16.14 1.94 1.91

Vietnam 9.70 10.28 1.70 1.81 17.24 18.27 3.55 2.82

Regional Avg. 12.81 13.18 1.80 1.88 14.32 15.97 2.77 3.03

2016E 2017F 2016E 2017F 2016E 2017F 2016E 2017F

PER (x) P/BV S (x) ROE (%) Dividend Yield (%)

15-Year USD-Based Returns of the Pakistan Stock Market

CY04 34.0% 18.7% -16.3% 40.4% 31.4% 42.1% 31.3% 14.3%

CY05 52.7% 37.3% -5.3% 58.4% 30.7% 27.3% 9.6% -0.3%

CY06 3.2% 49.3% 128.5% -6.1% 34.6% 1.6% 142.4% 69.7% 30.6%

CY07 38.5% 65.3% 179.5% 71.8% -7.7% 106.1% 23.6% 45.6% 40.4%

CY08 -67.5% -61.6% -63.6% -63.3% -43.1% 10.1% -68.8% -58.3% -42.1%

CY09 50.3% 89.9% 96.7% 102.1% 122.5% 35.5% 48.3% 121.1% 46.9%

CY10 26.0% 22.2% -9.6% 21.3% 102.1% 100.1% -7.2% 52.8% 33.5%

CY11 -10.1% -36.5% -21.3% -36.6% -10.8% -43.3% -32.8% 2.4% -2.5%

CY12 38.0% 21.3% 8.7% 61.7% -17.1% -18.2% 18.8% 4.6% 14.3%

CY13 37.8% -3.0% -5.0% -28.0% 2.3% 1.0% 20.5% -20.3% 3.2%

CY14 33.3% 27.3% 48.0% 16.3% 23.1% 11.1% 6.6% 20.1% -11.6%

CY14 33.3% 27.3% 48.0% 16.3% 23.1% 11.1% 6.6% 20.1% -11.6%

CY15 34.1% 29.2% 49.3% 15.8% 24.5% 12.3% 6.7% 18.99% -4.75%

Pakistan India China Turkey Sri Lanka Bangladesh Vietnam Indonesia Malaysia

*Compounded Annual Returns

Equity Capital MarketsRegional Comparison of Stock Market Indices

Banking & FinancePakistan's banking sector has remained remarkably strong and resilient during the world financial crisis in 2008–09, a feature which has served to attract a substantial amount of FDI in the sector over the past decade, with the central bank (the SBP) having won global awards for being amongst the best banking sector regulators in the world.

Large Scale ManufacturingPakistan's industrial sector accounts for approximately 22% of GDP. Cotton textile production and apparel manufacturing are Pakistan's largest industries, accounting for about 58% of the merchandize exports and almost 45% of the employed labor force. Other major industries include cement, fertilizer, edible oil, dairy products, food processing, beverages, and oil refining etc. The government is continuing to privatize large-scale industrial units, and the public sector accounts for a shrinking proportion of industrial output. Large Scale Manufacturing (LSM) is the fastest-growing sector in the Pakistani economy.

In Pakistan, SMEs have a significant contribution in the total GDP, according to SMEDA and Economic Survey reports, the SME share in the annual GDP is 40%.

Automotive IndustryThe auto sector currently contributes 16% to the manufacturing sector and the number is expected to be 25% in the next 7 years.

Construction MaterialsIn 2016, Pakistan exported 8.2 million metric tons of cement. Pakistan now has an installed capacity of 44.8 million MT of cement and 42.6 million MT of clinker. The cement industry is one of the most profitable industries in the country.

IT IndustryThe IT industry in Pakistan grossed over $2.8 billion in 2013, however it is expected to exceed the $10 billion mark by 2018. A marked increase in software export figures is an indication of this booming industry’s potential.

The Digital RevolutionThe E-commerce industry in Pakistan is currently at an extremely exciting stage, and the outlook for local entrepreneurs and venture capitalists is strong in the medium to long term. Being one of the largest in the world in terms of population size, Pakistan has an ever-expanding Internet base presently at 31 million users.

• The next 500 million internet users are going to come from Pakistan, India and others in the region

• 110 million 3G/4G users are expected by 2019

• Mobile subscription in Pakistan is approx. 140 million, one of the highest teledensities in the world

• Internet penetration is 16%, which is higher than India

• Mobile penetration is higher than India; 74% vs. 72.1%

• Smart phone penetration is higher than India; 3.7% vs. 3%

There are thriving E-com opportunities with high 3G/4G LTE connectivity in the region. E-commerce in Pakistan has an ever expanding fan base and is set to go far in the region.

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Why do business in Pakistan?Pakistan boasts of burgeoning consumerism with a highly active demand flow and target market. The country is experiencing a consistent growth in GDP of over 5% per annum, and low inflation environment.

Having embarked on an economic reform program in 2013, Pakistan has restored macroeconomic stability, improved its credit rating, and boosted growth.

One of the highest consumer confidence countries in the world, Pakistan is expected to become the world’s 16th biggest economy by 2050, forecast PricewaterhouseCoopers (PwC) in its report in Feb, 2017 (Ref. PwC Report).

The South Asian country’s economy’s GDP at purchasing power parity (PPP) currently ranked 24, would score 20th rank replacing Thailand by 2030 and till 2050 the country’s economy would make its way to 16th position, replacing the current Spain, PwC’s data showed.

“By 2050, Pakistan and Egypt could overtake Italy and Canada on Purchasing Power Parity (PPP) basis,” the London-based consultancy firm said in the report, titled, “The long view: how will the global economic order change by 2050.” http://www.pwc.com/world2050. The International Monetary Fund (IMF) estimates Pakistan’s economy to grow more than three times within the next three decades. Pakistan’s GDP on PPP-basis is projected to be $1.868 trillion in 2030 and $4.236 trillion in 2050. The tax consultancy forecast a whopping nine times jump in the country’s GDP at market exchange rates (MER) within three decades. The consultancy logged the country’s GDP at MER of $284 billion in 2016 and projected this at $776 billion in 2030 and $2.831 trillion in 2050.

Present Scenario:Longer Distance - Higher Costs

Future Scenario:Shorter Distance - Lower Costs

Few examples of Distance saved1. Europe – Western China (9,535 miles)2. Middle East – Western China (10,242 miles)

Why is this happening?One of the reasons of this increase is the growing middle class status, rapid urbanization and increased level of women education and women presence at workplace. Pakistani consumers are ready to spend money according to Trading Economics Global Macro models and analyst expectations. What to do about it?The changing nature of Pakistan’s consumer market has attracted multiple multinational corporations to open up business channels in Pakistan boosting the investment status of Pakistan’s economy. Now is the right time for businesses worldwide to take proactive measures and engage the Pakistani market and consumers. With a burgeoning demand for products, the market is open to new investments and entries by external parties.

“Pakistan’s economy has been growing for a number of years and its growing middle class, which will expand from an estimated 40 million people today to 100 million people by 2050, represents a powerful engine for change, demanding both improved services and greater access to opportunities.”

What’s changing the Game?The single largest investment in Pakistan is the US $62bn China Pakistan Economic Corridor (CPEC) A major belt and road initiative, CPEC is the game changer for logistics in the region. Considered to be central to the development of the Pak-China co-operative partnership it is focused on four key areas including Gawadar Port, energy, transportation and infrastructure, and industrial co-operation. Focusing on efficient and fast transportation CPEC shall essentially follow the North-South corridor. Currently the major road project has been inaugurated and is under construction. At the same time, railway up gradation feasibility has been completed. The second major component of this project is the development and inauguration of the Gwadar deep sea port which has also been completed. Slated to become the gateway port for Pakistan and the region and a world class maritime hub, Gwadar Port is to compliment Karachi Port and Port Qasim in order to stimulate economic growth of Pakistan.

2028

LOGISTICS IN PAKISTANThe robust trade, economic growth, and liberalization policies followed by many industries have resulted in increased trade volumes. The ensuing increase in transportation, handling and warehousing needs has led to a demand for integrated logistics solutions in the region. Increased globalization in manufacturing and other technological advancements has made companies focus more on core activities, and thus logistics activities have been outsourced as a cost-effective solution.

A good logistics company integrates all the supply chain functions ranging from raw material sourcing and manufacturing to the distribution of finished goods. The company has to control costs of transportation and inventory while working out strategies to serve customers optimally within set time periods and budgets.

All this makes supply chain management complex, and therefore companies need real-time visibility to gain optimal insights into the flow of goods from suppliers and even suppliers' suppliers. Different companies need different solutions designed according to the product, volumes involved, location, and so on.

Keeping in view the diverse nature of the logistics sector in Pakistan, there is a need to have a one-window solution for all your logistics management needs, from import to storage, from transport to distribution, from custom clearance to back-end supply chain solutions, you need the best – and in Pakistan you can’t do better than TCS.

WHY TCS?Pakistan’s most recognizable and preferred courier, logistics and e-commerce provider; TCS provides services to the corporate sector, SMEs and household customers. With a widespread network of 900 outlets in over 380 cities, 550 satellite-tracked vehicles, a dedicated Boeing-737, a proficient team of more than 4,500+ couriers and the fastest digital printing facility in the country, TCS leads the Pakistani courier and logistics industry in terms of both service and reliability.

Perhaps one of the most well-known brands in the country and with core competencies in the fields of logistics, transportation, warehousing, supply chain solutions and E-Com, TCS has worked hard over the last three decades to enhance the commitment to customers by making their lives simple, easy and convenient.

TCS has partnered with UPS (NYSE: UPS), the world’s largest express carrier and package delivery company to offer International Express services in Pakistan.

At a time when supply chain efficiencies are becoming critical to global business, this agreement will enable customers to enjoy effective and cost efficient international shipping. Additionally, world class supply chain solutions developed by UPS for the Manufacturing, Retail and Healthcare industries will now be available in Pakistan through TCS. The combined strength of UPS - the world’s largest express carrier and package delivery company, and the national logistics brand TCS, will significantly ease doing business in Pakistan. Some of the key strengths of TCS include:

• Over 129 million shipments weighing over 100 million kg shipped per annum

• Dedicated chartered Boeing-737 aircraft

• 12,000+ professional people including 4,500+ proficient couriers

• 900 Express Centers (Retail Outlets) in 380+ cities, with a daily walk-in of 40,000 customers

• 550+ Satellite-tracked delivery vehicles covering over 27 million kilometers annually across Pakistan

• State-of-the-art warehousing facility spread over approx. 850,000 sq. ft. across Pakistan

• Pakistan’s fastest Digital Production Printing Facility with a capacity to print 2.2 million pages and 600,000 stuffing of envelopes per day; printing facility is ISO 27001:2005 Information Security Management System and ISO 9001:2008 Quality Management System Accredited

• Visa Drop Box Services; Travel and Tour Packages

TCS GOES GLOBALThe document and parcel delivery service market in Pakistan has seen an exciting new development with the announcement of the agreement between United Parcel Serves (NYSE: UPS), the world’s largest express carrier and package delivery company and TCS, Pakistan’s most recognized courier, logistics and e-commerce provider. As UPS’s Authorized Service Contractor, TCS will be offering International Express services in Pakistan. At a time when supply chain efficiencies are becoming critical to global business, this agreement will enable exporters to enjoy effective and cost efficient international shipping. Additionally, world class supply chain solutions developed by UPS for the Manufacturing, Retail and Healthcare industries will now be available in Pakistan through TCS. The combined strength of UPS – the world’s largest express carrier and package delivery company, and the national logistics brand TCS, will significantly ease doing business in Pakistan. “We are delighted to combine the experience and penetration of TCS in the domestic market with the global reach and service quality of UPS to deliver a powerful proposition for customers’ worldwide.” said M.A. Mannan, President and CEO of TCS Holdings. “This is an exciting time for us and we foresee considerable long term value generation for customers and both the companies as a result of this strategic alliance, which would contribute significantly to the national economy.”

TCS and CPECPakistan’s logistics sector will receive a major impetus from the CPEC project as we become a transit hub for China and Central Asia. The two-way cargo traffic on CPEC will surpass anything the country has seen before, and generate major demand for logistics companies who already have expertise in transportation, warehousing and supply chain. The alliance with UPS will enable TCS to explore freight opportunities for CPEC.

Import businessTCS is establishing the first ever integrated air cargo clearance centre to provide modern shipment and custom clearance facilities. The TCS air cargo clearance center will provide customers with a single stop facility for import and export shipments, along with a suite of peripheral services. For imports, TCS off dock terminal would operate as a hub for catering to storage, and customs clearance facilities for industrial, corporate, diplomatic and individual customers. The centre would also house an e-commerce trade center. Once established it would be Pakistan’s first air cargo clearance facility to fulfill customs standards on warehousing electronic data interchange to provide secure, modern and efficient cargo clearance and multi modal transportation facilities to the importers and exporters of air cargo.

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• Established in 1983, now in its 4th decade of successful operations

• Over 100 million Kg shipped per annum

• Dedicated chartered Boeing-737 aircraft

• Over 129 million shipments per annum

• 2,000+ locations in Pakistan

• 15,000+ Corporate Customers

• Over 12,000+ professional people including 4,500+ proficient couriers

• 900 Express Centers (Retail Outlets), where 12 million shipments are booked annually, with a daily walk-in of 40,000

customers

• TCS has an extensive network with offices in 380+ cities

• 550+ Satellite-tracked delivery vehicles covering 27 million kilometers annually across Pakistan

• All major TCS locations are connected through mesh topology network through Microwave, Fiber and RF Media

• In-house developed, smart phone Mobile App for Pickup and Delivery operations

• State-of-the-art Warehousing Facility spread over 850,000 sq. ft. approx. in Karachi, Sukkur, Lahore and Islamabad

• Pakistan’s fastest Digital Production Printing Facility at Karachi and Lahore with a capacity to print 2.2 million pages and

600,000 stuffing of envelopes per day; printing facility is ISO 27001:2005 Information Security Management System

and ISO 9001:2008 Quality Management System Accredited

• Visa Drop Box Services. Umrah/Hajj packages & Airline tickets are also available

• 24/7 dedicated Call Centre

TCS SNAPSHOT

Pakistan’s most recognizable and preferred courier, logistics and e-commerce provider; TCS provides services to the corporate sector, SMEs and household customers. With a widespread network of 850+ outlets in over 380 cities, 500+ satellite-tracked vehicles, a dedicated Boeing-737,

a proficient team of more than 4,000 couriers and the fastest digital printing facility in the country, TCS leads the Pakistani courier and logistics industry in terms of both service and reliability. The company can be found on the web at www.tcs.com.pk.

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“Make life simple, easy and convenient for our people and customers”

In line with the above given TCS core value the Innovation department has a mandate to embed new cutting edge technologies across all business functions, thereby giving a competitive edge to the company and making TCS the most innovative logistics and courier company in Pakistan.

We are driving new innovative ideas and challenging ourselves every day doing things better and faster than ever. Now our field force is fully equipped with the latest technology of Handheld Mobile Computers providing our customers online and real time shipment information within their reach.

TCS is the first courier company in Pakistan which is compliant with the Electronic Transaction Ordinance (ETO) 2002 by Accreditation of Digital Signature Certification. Due to this automation, traditional shipment details printing on paper will be eliminated which is a step towards “Go Green” initiative and will lead to saving around 45 Trees per year.

TCS Express Centers are transforming from the traditional model to an innovative model providing a customer friendly, convenient and high tech environment thus saving time, increasing efficiency and matching our customer’s lifestyle.

INNOVATION

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Studio by TCS is a new online modern luxury fashion experience. Showcasing carefully curated collections from leading Pakistani designers, Studio by TCS is the go-to destination for every fashion-forward South Asian.

We bring to you designers who are at the cutting edge of Pakistan's dynamic and vibrant fashion scene - such as Shamaeel, The World of HSY, Deepak Perwani, Tena Durrani, Sania Maskatiya and Mahgul, to name a few - and will be bringing you more designers and regularly updated collections.

Each week, we partner with our different designers to bring you a curated selection of products at the best possible prices.

On offer are casual, everyday pieces as well as beautifully crafted and heavily worked wedding wear. You can buy a ready-to-wear piece or select a bespoke outfit as part of our special made-to-order service.

We have also meticulously chosen a range of elegant accessories including internationally renowned brands such as Amishi, Red Dot and Rema Luxe to name a few.

And we have something for men as well, offering amongst the pioneers of menswear, Amir Adnan and Deepak Perwani’s kurtas and sherwanis.

In addition, you will find original content in our journal as we aim to become the source of new fashion ideas and inspiration and have a stylist on board who can resolve all your fashion woes.

We sell more than just clothes, we sell an online fashion experience.

With the unparalleled strength and reliability of TCS’s logistics platform, Studio by TCS provides a seamless customer experience. We serve you with the same unflinching commitment to quality and customer service that has set TCS apart as the market leader for 34 years.

We deliver all over the world so you simply need to log on to www.studiobytcs.com, select something that catches your eye and we will bring it to your doorstep. No matter where in the world you are, fabulous fashion is just a click away.

Taking Pakistani fashion global

Studio by TCS - a new online shopping experience. Showcasing carefully curatedcollections from an array of Pakistani designers, Studio by TCS is the go to destination

for every fashion forward South Asian. Join us to take Pakistani fashion global.

www.studiobytcs.com

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Furthermore, TCS Express Centers facilitate Sentiments, E-Business and International businesses.

• Express

• TCS Hazir

• Logistics / Overland Express

• Financial Services

• TCS Travel & Tours

• Visatronix

• TCS Card

TCS Consumer is one of the most profitable segments of the organization. This is also the segment which most people recognize and has become synonymous with the word courier i.e. TCS ‘Kardo’. With foot fall of around 40,000 customers every day, in more than 850+ retail outlets in more than 380 cities across Pakistan, our customers are the engine which drive our business and we value them through dedicated service and customer solutions. Whether it is a document, parcel, electronic gadget, heavy or fragile items, we consider each shipment a priority and make every effort to deliver your shipment in an efficient and effective manner.

Furthermore, under the consumer department we provide customers with customized national and international tour and travel facilities along with visa drop box services, to make travel easier for our valued customers. Our home movers service with the name of Pack’n’Go, facilitates the need to move your home or office domestically.

Our constant inclination to reward and value our customers has resulted in the launch of the TCS Card which will reward our repeat clients with various discounts/special offers to further strengthen the bond between TCS and its customers.

TCS ‘KARDO’ is a term coined by our customers and a reflection of the half a million lives which we touch

everyday through our service and products

CONSUMER BUSINESSTCS KARDO

‘Express’ is the flagship product of TCS consumer division. Facilitating walk-in customers at various Retail Express Centers across Pakistan, we are offering different services to different customers with diverse needs, generating billions of rupees of revenue annually.

Operating ModelOperating since 1983, we started from less than 10 shipments a day and have now crossed more than 40,000 shipments per day. This expansion has made the business look for alternate operating models resulting in 3 different business setups namely:

A. Company Maintained Express CentreB. Franchise C. Franchise Agent

TCS Express carries various services under its banner. Each product is carefully tailored to provide solutions to the constantly changing needs of the consumer. The services include:

• OvernightExpress Overnight is our flagship Express service and caters to all documents and shipments that need to be delivered overnight, which is nearly 80% of all shipments. Under the umbrella of Overnight we have various other services catering to different needs of the consumer.

• Document/ParcelsA shipment carrying normal documents or non-fragile items can be booked through this service.

• Extra Special FlyerFor important documents we offer customers specially designed flyers for particularly important and significant shipments.

• Red BoxRed boxes are designed to send parcels of different weights namely 2 kg, 5 kg, 10 kg and 25 kg. Each box is on a discounted price than the corresponding charges of the weight that they carry.

• Express Heavy Used for shipments heavier than 30 kg, Express Heavy facilitates the transfer of heavy shipments across the country.

• Economy ExpressAppealing to our cost sensitive customers, we have designed Economy Express for shipment deliveries on the 2nd day of Booking.

• Same Day Delivery For the most urgent shipments, we arrange same day delivery services in certain cities. This is a premium service for the shipments that need to be delivered on the same day.

• Student ExpressStudent Express delivers your documents to the college, university or any other educational institution of your choice anywhere in the world. This is specifically designed keeping in mind the students’ need to send their applications across the globe.

• Supplementary Services Supplementary services include holiday delivery, special handling services for fragile and other sensitive shipments as well as out of service area delivery. Some of the supplementary services are listed below:

• Holiday/Sunday Delivery• Remote Area Delivery • Personal Delivery • My Collect (Hold for Collection)• Special Handling Shipments (Handle with Care)

TCS EXPRESS

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We believe the future of TCS is Hazir, because not only is it a service that offers the most in terms of convenience, but it is a perfect encapsulation of everything that TCS stands for.

As the name implies, TCS Hazir is a one-of-a-kind pick-up and delivery service, which is available 24/7, 365 days a year. Given the fast paced lives of our customers for whom time is the most important asset; TCS Hazir is basically a ‘lifestyle’ product which facilitates the customers by taking care of their courier needs. Under TCS Hazir, there is an array of services available for our customers including:

Hazir 60-minute Pick-up ServiceThe 60-minute pick-up or delivery service was initially introduced in Karachi, Lahore, Islamabad and Rawalpindi but after gaining popularity, the service is being extended to other parts of the country as well. This service facilitates the customers by offering them the freedom to have their packages, documents or parcels, with sizes ranging from 2 kg to 25 kg, picked up by a courier within 60 minutes.

Hazir Time Choice Facility To make TCS Hazir truly stand out as a symbol of innovation, TCS Hazir Time Choice has recently been launched, which enables customers to get their shipments delivered on the day and time of their choice and convenience. Our customers can also choose from an available 60-minute slot for delivery within five days of booking and can also get a refund if the shipment is not delivered on time. This product has been designed to ensure that the customers have complete control over the delivery of their package, assigning the date and the time of delivery as per their need. What more convenience can one ask for!

Key features of TCS Time Choice Delivery• Time stipulated delivery• 24/7 Delivery• Money Back Guarantee• 2 stage SMS notification to customers• Online track and trace status of consignments• Delivery confirmation via SMS alert or phone call

TCS HazirWith the objective of revolutionizing the logistics industry of Pakistan and unleashing the potential of our business, TCS Hazir now offers an unparalleled service to its customers under the banner of TCS Hazir SabKuch.

SubKuch, as the name suggests, is the ultimate solution provider to almost all our customers’ needs. From grocery shopping to paying bills to picking up clothes from the tailor to picking any important document forgotten at home and delivering it to the workplace, SubKuch picks it up and delivers it to them at their required destinations within the desired timeframe.

TCS Hazir customers no longer have to experience the hassle of visiting an express center but they can simply call 111-123-456, or tap the TCS Hazir App (available on Android and IOS) for anything, anytime, anywhere (halal and legal)!

Hazir for SME Hazir for SME is a variant service of the Hazir ambit offering a 60 minute pick-up + 2 hour delivery service in Karachi, Lahore and Rawalpindi/Islamabad. This service directly caters to small businesses with a need to get their products delivered within the same day. Hazir enables you to deliver your product within city in just 3 hours. Through this service you can also avail COD facility. The interesting feature of this service is that you can receive your COD amount via Interbank Fund Transfer (IBFT) in 48 hours.

RESHAPING CUSTOMER EXPERIENCE

TCS Consumer business has also designed various logistics products to cater customers who deal with heavy shipments on daily basis. Details are given as below;

Trade ExpressTrade Express was launched to capture the market of small traders, wholesalers and distributors, who don’t want to maintain a monthly account based on their business nature and market trends. This service was initially offered in KHI and now after successful results, we are launching it in LHE and other potential areas.

Cargo TCS Cargo is a product, launched on retail platforms (Booking on TCS Cargo Centers & Designated TCS Express Centers) by TCS Logistics. It offers:

• Hub to Hub service (At origin shipment booked at TCS premises & at destination shipments are delivered to TCS premises)

• Hub to Door service (At origin shipment booked at

TCS premises & at destination shipments are delivered at the customers provided address)

TCS Cargo provides fastest by road connectivity and offers very competitive rates. Its target customers are

• Walk-in customers (sending their high weight & volume shipments)

• Wholesalers

• Small & Medium Traders

• Small Manufacturers

• Suppliers & Vendors

• Commercial & Business Centers in main cities

• Bus Stops

• Railway Stations

Overland Formed almost 3 decades ago, (year 1989), TCS Overland Express is the market leader in door-to-door goods transportation business in Pakistan by land through 40 and 50 ft. containers. This business is particularly suited for heavy consignments which are moved by 500+ Satellite-tracked delivery vehicles in around 380+ cities through the TCS network of offices in the country.

PACK N GOMoving your home or office is more than just an investment of time, effort and energy. It is also a financial investment, which is why whatever company you choose should be one that understands your specific needs in terms of the moving process. This is where the TCS Pack’n’Go can be of assistance.

TCS Logistics brings for you TCS Pack‘n’Go; that ensures you are not only working with professional movers, but also with a service provider that understands the value of your personal assets. This means that a home moving company which knows how to get your items packed up safely, with an eye towards preservation, before, during, and after the move, as well as the best way in which to transport them from one location to the next in a safe & sound condition.

LOGISTICS

Financial Services is a subsidiary of TCS Holdings. The company aims to be the preferred service provider of financial services in Pakistan by creating internal and external strategic alliances, customer friendly products, creative delivery channels and building strong customer relationships. TCS FS aims to provide the right financial solutions to customers by focusing on technology, human resources and product development.

Insurance: TCS is leveraging its proven strength in distribution to transform the financial ecosystem of Pakistan and collaborating with reputed insurance companies to design and distribute simple, affordable, innovative insurance products and solutions for the benefit of emerging customers.

Shipment / Parcel Transit Insurance TCS customer’s Insurance offers financial protection against damage/loss to the shipment during transit. This product is developed in collaboration with UIC-Window Takaful Limited.

TCS Safety First With Safety First, we ensure that you are protected all the time. It offers a cover of up to PKR 500,000 in case of demise or disability at nominal cost. Easy to subscribe it is offered by TCS in collaboration with IGI Life.

TCS Easy Protect Easy Protect is a very unique life insurance cover that will take care of the economic worries of your family. It offers a cover of up to PKR 900,000. Very affordable and easy to subscribe it is offered by TCS in collaboration with IGI Life.

TCS Care TCS Care is a unique product that will provide compensation against per day hospitalization of an insured client due to sickness or injuries and treatment of an insured client for injuries sustained as a result of an accident. It is a very affordable and easy to subscribe cover offered by TCS-FS in collaboration with Micro Ensure.

FINANCIAL SERVICES

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Intiana - TCS Travel and Tours, a division of TCS (Pvt.)

Limited, commenced its operations in May 2004. The

division is playing a major role in the uplift of the country’s

travel & tour industry. Intiana provides specialized services

in air ticketing on all domestic and international carriers.

Whether it is spiritual, business or leisure travel, the

company offers exclusive packages to its customers.

Intiana also offers customized travel packages to suit the

budgets of its customers catering to all segments of the

market including special packages for customers who

intend to travel for Umrah with easy and convenient travel

plans. Intiana is a high potential segment and is being

developed into one of the biggest consumer businesses of

TCS.

INTIANATCS PRIVATE LIMITED (TRAVEL & TOURS)

VISATRONIXWith the mission of becoming the market leader by becoming the most trusted name in Visa Drop Box Services, TCS Visatronix extends drop box facilities for visa applicants all over Pakistan. Through special Visa Drop Box centres, TCS Visatronix offers Visa in the non-immigrant (work, visit, study) categories for popular destinations from around the world.

Major destinations are:• Malaysia • India • Spain • Egypt• Tunisia • Philippines

To offer further convenience, applications are booked on a “Return Service Basis” at selected TCS Express Centres in all major cities.

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To deliver beyond our customers’ expectations, we have designed a program to reward our existing loyal customers and those who are planning to be one, through our TCS card. This card will serve different types of customers with whom TCS interacts on a daily basis therefore a single plastic card will have two functions:

Prepaid Card:TCS will provide its customers an option to pay service charges in advance and in return they will receive greater value in return. This prepayment option will keep customers continuously engaged with the business without worrying about the amount of cash in their pockets.

Reward Card:For every transaction customers will be getting reward points that they can redeem to utilize TCS services and other merchant outlets. The more revenue a shipment is generating or the more number of transactions that are being made, the more loyalty points will be rewarded to the customers.

TCS CARD

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For years, TCS has extended beyond the realm of traditional courier companies and entrenched itself as a leader in logistics services across Pakistan by providing customized solutions for businesses across varied verticals. By providing efficient logistics solutions to various industry segments, TCS has played a key role in facilitating the country’s economy. Our commitment to excellence and innovation has allowed us to maintain successful partnerships with customers, be it via our high-tech warehousing and distribution facilities, our top-of-the-line digital printing and bulk mail solutions or customized solutions for retail distribution. Our various products and services have helped move our customers as well as several businesses forward.

Further building upon this philosophy, TCS has established the first Supply Chain Advisory in the country with the objective of comprehensively assessing the industry’s present and future Supply Chain logistics needs and by providing customized solutions that improve efficiencies and optimize costs.

TCS intends to further strengthen its integration with businesses in Pakistan as their long term and integral supply chain logistics partner.

At present we are the preferred partner for some of the biggest corporate names in Pakistan, including: Mobilink, Telenor, Ufone, Zong, PTCL, Altas Honda, Unilever, P&G, Engro, GSK, and Novartis to name a few. In the banking industry we have managed to capture 70% of the market share, in the telecom industry we’ve captured 90% of the market share, 70% of the textile industry’s market share and 75% of the automobile industry now uses our logisticsservice.

CORPORATEBUSINESS

The TCS supply chain is a well-rounded assortment of services, carefully developed to cater to a wide range of logistical requirements of corporate customers. One of the services we are most proud of is our warehousing facility. Specializing in providing various industries with secure storage and warehouse management system, TCS Supply Chain facilitates a convenient and seamless pick and drop mechanism – completely monitored by TCS as well as our clientele.

Our services to the telecom industry are specially unique and beneficial for our clientele. TCS provides one of Pakistan’s leading telecom operators with an innovative, indigenous semi-automated SIM packing solution resulting in reduced cost, flexibility and reduced time to market. This technical warehousing and distribution of cell site equipment to any corner of Pakistan makes TCS a unique partner in the telecom world. Further building upon this philosophy, TCS has established the first Supply Chain Advisory in the country with the object of comprehensively assessing the industry’s present and future Supply Chain logistics needs and by providing customized solutions that improve efficiencies and optimize costs.

Digital Printing and MMS SolutionWe have the fastest digital production printing facility located at Karachi & Lahore.

It has a capacity to print 2.2 million impressions & can automatically stuff 600,000 million envelopes a day. It has the ability to print bar codes, OMR & 2 D symbols for all transactional & non transactional printing. The facility has quality technical human resource & is ISO 9001:2008 & ISO 27001:2013 certified which are certifications for Information Security Management. Data is very well secured through SFTP & SVPN to make sure that all information gets transmitted in a secured manner.

Currently, we also have industry specialists for Pharmaceuticals, Fashion and the Financial Sector. All these industries are looked after and monitored closely by our subject matter specialists.

Our portfolio includes some of the biggest names across all industries, with the banking sector contributing to 70% of the share, telecom & handsets being 90% & 25% respectively, fashion being 70% and Auto-engineering

being 75%, to name a few. Some of our major clients include Mobilink, Nadra, PTCL, Indus Moters Pakistan, Atlas Honda, Unilever & P&G. In the banking sector, we are proud to be the chosen company for HBL, MCB, UBL, NBP, BAF, ABL, Meezan Bank, Habib Metropolitan Bank and Silkbank.

Web based Customer Facilitation Portal

E-com & Supply ChainThrough our E-com platform, our corporate clients are able to get an alternative distribution channel with a much wider reach that allows for a larger connectivity network. Not only is it more innovative, it can be utilized without incurring major cost.

Our PlatformTCS Ecom Solutions is a product catering to the needs of all aspirational E-Retailers who want quick flow of goods to their customers. From simple shipment preparation to seamless last mile deliveries, TCS Ecom Solutions offers a complete range of services including updated shipment tracking, timely email and sms alerts, easy transfer of funds and convenient return solutions to bolster and supportyour online business.

E-Retail Portal:A powerful yet easy tool for shipment preparation, booking and tracking, E-Retail Portal helps you accomplish more in fewer steps. This web-based management system is a complete shipping management solution that eliminates the need of any paperwork, reduces unnecessary steps and diminishes costly handwritten errors. All E-Retailers can view and print updated summary reports of their cash collected and fetch billing details on one click.

SUPPLY CHAIN ADVISORY

“TCS, with its new supply chain management solution, aims to meet the needs of its corporate customers in a smooth and more efficient manner. With this, we’d be further enabled to better connect with customers by understanding their business, gauging their supply chain needs and challenges and developing customized solutions to add value to their business.”M.A. Mannan

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E-Retail Portal

Pick-up fromPremises

Multiple DeliveryOptions

Tracking

Email & SMSNotifications

Fastest CashTransfer

Customized Delivery asper Payment Option

Hold for CollectionShipments

Shipper and ConsigneeSupport

Fulfilment

Pick-up from Premises:Once you prepare your shipments on our E-Retail Portal, TCS takes care of the rest. Our agile couriers arrive at your facility, verify booking and take custody of shipments to be delivered nationwide. If your shipment volume and order frequency is high, TCS E-com Solutions offers you second pick-up service to ensure you reach your customers timely to enhance their customer experience.

Multiple Delivery Options:TCS E-com Solutions offers Same Day Express, 2nd day, overland and international services to all areas in Pakistan. Using our core-competency of last-mile logistics and a dense network across the country, we reach your consignees overnight or otherwise, depending on the shipping methods chosen.

Tracking:All our E-Retail customers can fetch an updated status to all of their shipments through the E-Retail Portal and website. Our customers can monitor all shipments in transit and advise over particular shipments. In fact, via API Integration our customers can share tracking with their consignees to keep them in the loop over their orders.

Email & SMS Notifications:Our E-Retail customers get auto-generated email notifications at the time of shipment booking, delivery and returns. Likewise, consignees receive immediate sms notifications when their shipments are booked at your premises and subsequently before delivery.

Fastest Cash Transfer:Our speedy cash transfer mechanism can be done monthly, weekly or within 48 hours which allows our

E-Retailers to manage their cash flows conveniently. TCS E-com Solutions guarantees weekly transfer of funds via IBFT with complete summary and billing reports available on portal.

Customized Delivery as per Payment Option:We will have a delivery method customized according to whether online shoppers have chosen cash-on-delivery or prepaid methods with which to pay for their purchase.

Hold for Collection Shipments:Your consignees can pick their shipments from their nearest Express Center or nearest area offices on demand. If they are unavailable at delivery location at the time of delivery, we can still service them speedily through our Express Center network.

Fulfilment by TCS:Through our expertise in warehousing and fulfilment center services, we ensure our customers can transfer their inventory management risks, improve working capital, increase order processing efficiency and thereby focus on sales to both grow their business and enhance customer experience.

Shipper and Consignee Support:E-Retailers can coordinate with our operational teams in order to have visibility into their parcel movements, whereas online shoppers can coordinate with our Customer Service teams about the same.

AviationTCS Aviation, a division of TCS, specializes in delivering customized air freight solutions for freight forwarders, pharmaceutical companies, charities & relief organizations, government departments, airlines, general sales agents, oil & automotive industries and brokers.

Warehousing & DistributionTCS offers state-of-the-art, dedicated as well as multi-user warehousing facility which is spread over 650,000 sq. ft. across Pakistan. The Inventory Management & Warehousing process is automated. We also offer a Web-based Inventory Management System (WIMS), which provides online real-time information to customers for ordering, monitoring and managing their stocks efficiently.

Cool ControlTCS Cool Control, our temperature controlled delivery service, is part of the full spectrum cold chain solution system being offered by TCS to provide customized transport solutions. The operation of this logistics solution system includes temperature-controlled warehousing and transportation, ice pack boxes for air shipment, and emergency protocols for safety of goods, etc.

Passport ExpressTCS, in collaboration with the Government of Pakistan has launched the MRP Home Delivery Project. Under this project, the citizens of Pakistan have a convenient and cost-effective option of having their Machine Readable Passports delivered to them right at their doorsteps through TCS Passport Express.

This ‘Home Delivery of Machine Readable Passports’ service offers a swift, reliable, and secure option to the applicants and delivers their passports at their given home addresses within the prescribed time limit.

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"With e-commerce industry booming and gaining momentum in Pakistan, TCS is nowhere behind. In fact, we are far ahead when it comes to bringing everything at the doorstep of our customers within minutes. When you remove the physical boundaries of a store, you offer a plethora of convenience to your customers; and this is what TCS stands for – making customers’ lives convenient and easy.”

M.A. Mannan

TCS Holdings ensures it stays on top of the ever-changing consumer trends, as no other industry changes as rapidly and with as much effect as the E-commerce industry. The market of E-commerce in Pakistan is at an extremely exciting stage given that it is still exploring and finding its own feet. The outlook for local entrepreneurs as well as venture capitalists remains strong in the medium to long term, which has helped many businesses, small and large, to operate successfully and to build a customer base that would have been otherwise impossible to reach. Being one of the largest countries in the world in terms of its population size, Pakistan has an Internet base that is constantly expanding, currently resting on 31 million users. It is forecasted that the next 500 million internet users will come from India, Pakistan and other neighboring countries, which makes the E-commerce scenario ever the more exciting. It is expected that by the year 2019, there will be

110 million 3G and 4G users, which will translate to a rapidly expanding E-com market. Besides this, mobile subscription in Pakistan is currently approximated to be 140 million, which is one of the highest telecom densities in the world. The current Internet penetration rate is 16%, which is higher than India. This number is surely going to rise in the next 3 years, what with the advent of the digital revolution. Mobile penetration in Pakistan is at 74%, which is slightly higher than that of India that rests at 72%. Smartphone penetration is also higher than India, which opens up an opportunity for E-commerce to take its hold. Hence, in Pakistan, E-commerce is a revolution waiting to happen and TCS aims to capitalize on this $410 million market. The current E-commerce sales are estimated to be at $30 million with 7% conversion. E-commerce remains a global phenomenon with 80% of the online population choosing to shop online instead of visiting outlets.

With the enormous potential of E-commerce in Pakistan, TCS E-COM (Pvt.) Limited, a separate entity of TCS Holdings (Pvt.) Limited, plays an important role in this key focus area for the company. TCS, with a solid and reliable system of logistics services in Pakistan and globally, automatically presents itself as the strongest market player for the E-commerce industry in the subcontinent.

Interestingly enough, while other E-commerce businesses are struggling with the last mile to the finish line, mainly a reliable system of logistics, TCS has that entire area of business covered and literally owns the logistics aspect of E-commerce in Pakistan with its own online shopping sites as well as in supporting the entire ecosystem of the E-commerce industry in Pakistan.

Currently, TCS E-com has Yayvo.com (www.yayvo.com) and Sentiments Express (www.sentimentsexpress.com) as the main business lines, offering unique customer experiences for online shoppers, as well as walk-in customers at TCS Express Centres nationwide.

The E-com team has a distinct and fun work culture; bringing together a team of dedicated and passionate professionals who live by “We love what we do, and we don’t consider it work”. The E-com leadership team is a group of people from diverse backgrounds and previous stints in the fields of digital and online marketing, IT, customer services, vendor management, operations, B2C and B2B management.

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Yayvo.com, a one stop online shopping solution operates side by side with Sentiments Express, to form TCS E-COM. Yayvo.com brings with it a unique algorithm, one that enables users to purchase the ‘yay’ and the ‘vo,’ in a timely and reliable fashion, delivered anywhere in Pakistan- a promise upheld by TCS for decades. The term Yayvo was coined using two Urdu words ‘yay’ and ‘vo,’ together meaning ‘this’ and ‘that’. The brand name is a reflection of the company’s mission, vision and business strategy.

Our biggest strength is our link with TCS and its highly popular Hazir service, which delivers selected products from the website, in less than 120 minutes. Our 360 degree process gives us a competitive edge over other leading e-commerce portals- from stock keeping, online shopping experience, pick-ups, deliveries, to our interactive shopping segment on TV; it’s all done under one brand name – Yayvo by TCS.

The response rate and growth of Yayvo.com by TCS, has been exponential to say the least. The number of orders placed grew by 961% in 2016 and is expected to grow by 141% in 2017. Our revenue grew by 191% in 2016 and is expected to grow by 184% in 2017. 2016 has been a rather exciting year for Yayvo.com in terms of our

campaigns and collaborations. Yayvo and Google came together to execute the Great Online Shopping Festival 2016. GOSF is an online occurrence initiated by Google to create awareness of various online web portals available to customers, additionally E-commerce platforms display unbelievable discounts for 24 hours. Our GOSF event was a huge success, with 10,000+ orders, 20 MN worth of discounts, 3 MN website visits and 60% same day deliveries. Furthermore, Yayvo held it’s first ever Black Friday this year, as well. Yayvo.com, backed by TCS Holdings, together with their “PASSIONATELY PAGAL” team and their partner Jazz Cash launched deals of up to 80% off site wide. The anxiously awaited event officially launched on 18/Nov/2016 with minimal promotional deals varying day by day, leading up to the actual full-blown discount offerings on 25th/Nov/2016. The sale ended 27th/Nov/2016, with a phenomenal market response- over 60,000 orders were placed, with 60% of orders delivered before the culmination of our massive offering. We can now proudly exclaim that Yayvo.com is one of the top players in the e-commerce industry.

Visit www.yayvo.com to experience the future of online shopping in Pakistan - an experience unparalleled.

Sentiments Express is the softer side of TCS. A trusted name in communicating emotions to your loved ones, we are taking Sentiments to the next level by offering our customers a range of customization options where they can make their own bouquet or customize their cakes so that their emotions are translated through gifts exactly how they desire.

Sentiments Express, an affiliate of TCS E-COM (Pvt.) Limited, is designed to deliver tokens of memories and appreciation to those dear to us. For over two decades, Sentiments Express has upheld its promise to create happiness for its customers nationwide and in the UAE.

Creating memories and enhancing special moments is at the heart of strategic operations at Sentiments Express. In an era rife with digital innovation and technological prowess, convenience is a core requirement. Sentiments Express is here to deliver just that and offers a vast array of specially crafted, designed and packaged gifts, including gourmet cakes, floral bouquets, ethnic sweets, and lots more, elegantly wrapped and delivered with a personalized greeting card.

Sentiments Express operates on an outlook based on a very simplistic goal - to provide a broad, beautifully fabricated display consisting of a large variety of products for customers to select, aid in their expression and provide a platform to send wishes, show gratitude and spread love to their friends, family, business partners, colleagues, employees and customers. Sentiments greatly values our customers’ lives and expends an immense amount of energy and effort on designing, crafting and customizing a

wide range of tailor-made products to appeal to our diverse patrons, from corporate customers to friends and family. Our packaging is product specific and well-equipped to look both exquisite as well as safeguard the product during transit.

This year, Sentiments Express introduced Birthday Special - an initiative that eradicates tension. It’s as simple as sharing your yearly calendar with us. Humans are susceptible to forgetfulness and we understand that. Therefore, we came up with a solution where you would leave it to us to remember the birthdays you wouldn’t want to forget and send out warm wishes and tokens of love to those precious to you.

If that’s not enough, our new offering at Sentiments Express redefines convenience. If someone is running late to pick flowers for an occasion, no worries, Sentiments Express will deliver flowers within 3 hours at the customer’s desired location, anywhere in Karachi, Lahore, Islamabad & Rawalpindi. Visit the Sentiments Express website: www.sentimentsexpress.com or visit any TCS express center to keep up to date with our promotions and packages. With delivery available in 84 cities in Pakistan, as well as the UAE, missing a birthday or a special occasion is out of the question. We deliver to the largest, smallest, nearest, farthest, and most remote locations of Pakistan.

Eventually, it is our goal to expand beyond local horizons, and become the brand of choice for overseas Pakistanis demanding deliveries in Pakistan or anywhere else on the globe. We would like to provide our services to customers world over, making life simple, convenient and easy for all.

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INTERNATIONALTCS Express Worldwide is our international express courier division, connecting Pakistanis to businesses and individuals across the world since 1999; we operate to over 3,500 destinations worldwide, ensuring a secure, fast and reliable service to our clients.

Along with serving consumers through our extensive network of Express Centers we also serve corporate clientele including multinationals as well as financial institutions and leading organizations from all the key business sectors nationwide.

The modern connected lifestyle means an expectation for express delivery and logistics products to evolve to meet the requirements of today’s society; where speed, convenience, reliability and cost effectiveness are the expectations of individuals and businesses.

TCS Worldwide Express plays a vital role in connecting Pakistan to the rest of the world, offering our extensive customer base peace of mind and convenience when moving documents, parcels or freight to and from locations across the world.

Recent developments due to Pakistan’s strategic position between East and West, has led to investment in the Pakistan China Economic Corridor (CPEC). Once complete, the speed and reliability of connecting manufactured goods from China to the rest of the world via Pakistan will see huge volume increases. With our extensive logistics network, TCS is best placed to provide excellent support in moving anything and everything to and fro in Pakistan and for Pakistanis locally and globally.

To ensure the future integrity and development of our global network, TCS Express Worldwide has become the sole Authorized Service Contractor for UPS in 2016.

UPS is the world’s largest express and logistics company, employing 444,000 distribution experts in every corner of the world. The combination of UPS’ global expertise and TCS’ nationwide power is a perfect alliance for our customers; delivering perfect service, at competitive prices.

This alliance gives further strength to our commitment to connect Pakistanis at home or abroad.

PRODUCTS & SERVICESDocument & Parcel Express Services worldwideIs Speed What You Need?For your shipments that need to arrive as quickly as possible, TCS offers on-time express services, usually with options for morning or end of day delivery. Delivery time typically ranges from next day to four working days depending on the origin and destination countries.

Express offers customers the flexibility and the convenience to send their parcels or documents to more than 3,500 destinations worldwide, with a vast network of professionals making quick delivery an integral part of the whole operation.

Whether it’s Karachi to Canada or London to Lahore, you are secure in the knowledge that TCS will care for your delivery every step of the way.

International Worldwide Express Red Box

Need an Economical Solution?For less-urgent shipments, even those that require reliable, day-definite delivery, we have services that offer an excellent solution.

TCS International Red Box offers consumers peace of mind when sending their friends and relatives packages in secure boxes ranging from 1kg to 25kg, for a set price to popular destinations. The Red Box has become a symbol of TCS, which says trust and assurance to not only the sender but the recipient.

Making a good impression is easy with world-class TCS services working for you.

Student ExpressTCS caters to every age bracket. We believe that today’s students are the future of Pakistan and the Student Express service was especially conceived to ensure the student population of Pakistan has no challenges when applying to colleges or universities abroad. This Express service helps deliver applications and documents to any college, university or educational institution the world over,

at a highly discounted flat rate especially designed to help our young people as they start on this highly important next step in their journey.

Worldwide Express FreightFast, Reliable and Guaranteed – When Your International Freight Can't Wait

Our fast, reliable freight solution lets you import and export palletized shipments up to 1500kg to key markets around the world in the shortest possible time.

Gain Confidence with Our Global ReachIn our position as the Authorized Service Contractor for UPS we have direct access to one of the world’s largest customs brokers - who also happen to have one of the world's biggest air networks, so we're uniquely positioned to help ensure the on-time, door-to-door delivery of your expedited shipments.

Mango Tango & Gift Delivery Services For mango lovers, TCS introduced Mango Tango and Gift Delivery Services to send beautifully packaged mangoes in boxes ranging from 5kg to 10kg. This product was introduced especially for those living abroad who look towards Pakistan during the monsoon season, when the mangos are at their brightest and ripest.

Pakistani Passport Deliveries and Attestations TCS aims to deliver ease to our customers in each aspect of their lives, so we decided to go beyond standard document and parcel delivery and really think out of the box. TCS facilitates the delivery of passports at our customers’ doorstep for the Pakistani community living abroad, in a highly safe and secure way. We also simplified the attestation processes that are done exclusively through various embassies and foreign affairs departments using our special ties with the Pakistan High Commission Missions in the UK & UAE. This not only helps our Pakistani customers living abroad feel more secure, but offers them a feeling of solidarity and connection with their nation.

The UAE has grown to become a global crossroads for tourism, travel and trade. Being a hub for ocean, air and road freight second to none in the region, it offers compelling benefits for importers and exporters, along with significant warehousing businesses that service the thousands of multi-national companies settled there.

The UAE population is also very diverse; it is a hugely multicultural country, with a workforce from all over the world, employing nationals from over 150 countries. The biggest element that TCS focuses on in terms of logistics is the estimated 1.2 million Pakistanis that the UAE hosts. It caters to this population in the same way as if they were still living at home, from the heart.

TCS began operations in the UAE in 1996 and has become one of the leading logistics services providers for Non Resident Pakistanis. Today we offer a range of domestic, international, freight and E-commerce services, not only to our diaspora, but to the wider business community across the seven Emirates.

2012 also marked key milestones for TCS in the UAE when we signed an exclusive agreement with the Embassy and Consulate General of Pakistan for delivery of MRP and NICOP, successfully extending our support to our nationals across the country, in the tallest towers, to the remotest villages.

Today TCS UAE handles more than 1 million shipments annually and has a strong presence with over 125 employees, a fleet of 58 vehicles and outlets in all the major cities of the country, including Dubai, Abu Dhabi and Sharjah. The vision for our UAE business after serving Pakistan for more than 30 years is that we also want to be the number one choice for Pakistanis living abroad,

specifically in the UAE. Hence, it aims at offering complete end-to-end solutions with quality services to both consumer and corporate segments. Customer services have been made available 24/7 to cater to the high service level demands in the nation.

The latest technology hand-held devices have been made part of our UAE operations to ensure real-time visibility of our couriers, for the benefit of our customers. The breakthrough product, TCS Hazir, has also been launched to offer 60 minutes pickup and delivery. We offer the ease and convenience of getting shipments delivered or picked up from home, which is especially important for our UAE customers, where convenience and speed of service are expected attributes of any major service provider.

Our key focus in the competitive UAE arena is to deliver best in class service across the UAE - Pakistan corridor to support our international population.

In today’s rapidly changing connected world we further extended the reach of our special E-commerce offerings; Sentiments Express and Yayvo for the customers based in the UAE. This now means that home or abroad a special event can always be celebrated as if you were there in person and Pakistani gifts, handicrafts and mementoes from home are readily available at the click of a mouse.

“After serving Pakistan for more than 33 years, TCS aims to become the number one choice in courier and logistics specifically for our Pakistani customers in the UAE.”

M.A. Mannan

TCS UAE These days the presence and performance of the

United Arab Emirates needs no introduction. Stellar

growth and iconic developments in business, trade

and architecture has made it a must visit country,

not only in the Middle East but from across

the world.

54

Octara (Pvt.) Limited is an sister enterprise that specializes in Corporate Trainings & Workshops, Seminars, Conferences and Publications.

Octara is a premium training solutions provider that offers a diverse range of training courses, consisting of more than 250 technical and core-skills performance improvement programs. It is spread across several industries, including Finance, Banking, IT, Telecoms, HR, Supply Chain, Sales, Marketing and Management (Operational, Strategic and Crisis). It provides a massive range of customized in-house trainings as well as consultancy services and blended learning technologies.

Octara is proudly paving a new path for the corporate sector, and holds strong alliances with the leading industry practitioners and consultants from UAE, UK, USA, Australia, Pakistan and Bangladesh. Its aim is to be a top of the mind Trainings and Management Services provider for all major organizations in Pakistan who aspire to be successful in their business strategies. It conceptualizes, creates, develops, markets and delivers conferences, seminars, and workshops that are focused on meeting the learning needs of the corporate, public, private, MNC’s and SME’s sector.

With its slogan “We help you S u c c e e d ! ” , Octara is determined to stand tall above all other organizations in the industry.

Octara’s vision is to bring the best training minds to Pakistan. Not only this, it aims to e x p a n d

regionally and increase its earnings through leveraging experiences and resources.

It aims to create state-of-the-art custom built facilities in Karachi and beyond which would ideally be used to provide training and certifications to managers, as well as ensure aspiring entrepreneurs have access to the relevant knowledge they require to acquire skills and techniques.

Some of the latest speakers we have had the joy of receiving have included Peter Senge, Paul Bridle, Ron Kaufman and Bob Uricuck, to name a few. Each session is held with the intention of inspiring the participants, and motivating them to go beyond their scale.

As Tony Buzan, Inventor for Mind Maps and one of the esteemed international speakers, puts it: “Team Octara was very efficient…they were flexible and engaged with what they were doing”.

Ron Kaufman was also left impressed, as he explained; “I have worked with many companies and Octara is absolutely world class! This company knows how to do it right!”

At TCS, IT strategy is driven by business strategy. TCS IT is undergoing a major reform to not only meet with ever growing business needs but also to enhance service levels for direct and indirect customers. The scope of these reforms encompasses both, human resources alignment with business strategy and technology upgrade to efficiently support the business growth.

IT has established a dedicated function for Enterprise Architecture & Program Management Function to define and to implement standards of undertaking any change to the organization and to ensure predictable and consistent delivery of solutions to our customers.

The Software development arm of IT has always kept pace with business demands and has a history of delivering world class technology solutions enabling businesses to maintain tier leadership position. Efforts are underway to further bolster the capacity and to improve the overall solution delivery mechanism.

IT infrastructure has also gone through major upgrades and has implemented a private cloud solution. This model enables infrastructure team to facilitate new requirements quickly while ensuring uninterrupted delivery of services.

IT is currently evaluating various solutions to centralize the core business applications. The objective of this exercise is to consolidate the applications, enable rapid development of new applications, automation of the business processes (eliminating paper work) and to move the organization towards a service oriented model that will facilitate secure communication with internal and external touch points via reusable services.

TCS IT is well positioned to continue to deliver world class business solutions to fulfill business requirements while achieving target service standards.

INFORMATION TECHNOLOGY

56

CUSTOMERCARE

Customer Service is the backbone of TCS, and we ensure every operation we undertake creates happiness and adds value to the lives of our customers. In line with our core value of making our customer’s lives simpler, easy and convenient, we ensure Customer Service before all else. Our organizational culture fully reflects our Shared Vision of ‘Delivering Beyond Customer Expectations’, and we have left no stone unturned in ensuring the customer always comes first. It is customer service alone that impacts our organization’s goals and values, thus we ensure our standards are constantly improving.

In line with our Shared Vision, we have a customer focused approach, where all efforts are made to first understand our customers’ needs and then in return offer them the most innovative solutions. To make this happen, Team TCS is continuously exploring new avenues of services that can delight our customers. As new service lines are created and brought online, we also remain focused in ensuring transparent two-way communication with our clients through state-of-the- art customer touch points. For instance, our customers can reach us at any time of the day through our 24/7 world class call center providing them online, real time solutions to their queries. For walk-in customers, our Express Centers are stationed at strategic locations all across Pakistan to attend to our clients’ needs. Additionally, for our E-based clients we offer Web enabled services that are only a click away.

In continuation to our vision, our strategic alliance with UPS has enabled us to strengthen and build an unmatched international customer services team thus broadening our horizons and being able to reach out to customers across the globe.

In addition through our CS teams, we facilitate the ‘TCS Hazir’ service which is available 24/7 365 days a year. Even more for products that are not currently available on our online portal, our representatives promise to find alternative options for you and have them delivered at your doorstep. This is service innovation at its best, a delight in the truest sense of the word!

Our ‘Sentiments Express’ is another world class service that empowers our customers to express their feelings faster and in the most convenient way. A simple click of a button on our website or a call to our customer service representative, and we will deliver your emotions in the form of a gift or greeting of your choice.

58

TCS envisions “Being the best HR Company in Pakistan for its employees and entry level staff through growth, development and motivation. To have a career plan for all”

We believe that ‘Excellence’ is a continuous journey, best travelled through resolute commitment and consistent performance. As a team, we are committed to align all our

initiatives, programs and services with the overall business strategy.

The HR team is divided into two critical areas i.e. HR Business Partners (HRBPs) and Center of Excellence (HR Specialists). This structure aims to facilitate the HR role of closely aligning people and processes with group strategy and creating value.

President & CEO

Chief People Officer

Head of Talent Acquisition

Center of Excellence

Head of HR Strategy& Research

Head of HR Governance& Legal

Head of Compensation& Rewards

Head of HR - ECOMHead of HR - TCS

HR Business Partner

HUMAN RESOURCES

Human Resource Business Partners:HRBPs are the point of contact for all TCS HR specific requirements and queries. Their role is multifaceted. By maintaining an effective level of business literacy about each business unit's/region’s financial position, its midrange plans, its culture and its unique challenges, they act as internal consultants and change agents for operationally and financially viable business.

HRBPs work in tandem with business managers for HR planning, policy implementation, recruitment and selection, roll out of employee training programs, performance management cycles, career development and maintaining employee discipline. The two senior positions in this area are Head of HR – TCS and Head of HR - E-COM.

The Head of HR - TCS is the point of contact for all TCS HR specific requirements and queries and provides support for all HR related initiatives and projects besides managing the day-to-day affairs of TCS.

Similarly, Head of HR - E-COM drives HR initiatives through implementing best practices in E-COM and building a high performance culture that inspires employees to achieve their full potential and driving employee engagement.

The Center of Excellence: The Center of Excellence includes a team of specialists who are senior subject matter experts. They provide support and guidance to HRBPs and all the group companies in building competitive advantage, developing and retaining talent, leadership development and rolling out new initiatives aimed at implementing the HR Vision.

The Centre of Excellence, combined with our HR Business Partner model facilitates TCS family through geographically positioned HR Business Partners and their respective teams in the regions.

Centre of Excellence includes:• HR Strategy & Research• Talent Acquisition• HR Governance & Legal• Compensation and Benefits

HR Strategy & Research HR Strategy & Research initiatives are aimed at achieving the group’s short & long term strategic HR objectives. Its role is to develop and implement policies, strategies and initiatives in collaboration with business and senior management to improve efficiency and expand productivity.

Additionally, Learning and Development (L&D) unit also

comes under its umbrella. TCS believes in achieving its results through people. L&D’s focus is on organizational effectiveness through world class process-based and online interventions. These interventions converge on achieving the group’s objectives and development of a strong enabling culture of continuous improvement and alignment with TCS HR vision.

Our team of highly committed, competent and qualified in-house trainers work diligently to ensure that the skills and knowledge of all TCS employees are continually enhanced so that we exceed our customers’ expectations every time.

Talent Acquisition The unprecedented business growth and expansion of service portfolio requires building a strong ‘Employer Brand’. Our aim, therefore, is solely focused on identifying, attracting and taking onboard top talent to effectively meet business needs.

Our Talent Acquisition strategy revolves around developing talent acquisition/ recruitment strategies for the Company’s local and international businesses, establishing and sustaining ‘High Potential Talent Pipeline’, which is not limited to immediate hiring needs, but a continuous and long term association with top performing professionals as well as future prospective individuals.

HR Governance & LegalHR is committed to maintaining the highest standard of fairness, openness, ethical conduct and integrity across TCS.

The team at HR Governance & Legal endeavours to ensure that Employee Relations strategies are aligned with business needs and country laws. It is also responsible for dealing with different statutory and regulatory authorities to effectively and lawfully handle relevant matters. The aim is to create an environment where employees feel comfortable, safe and are highly motivated to contribute with peace of mind.

60

TCS FINANCIAL

SNAPSHOT

$ M FY 2005-2006 FY 2006-2007 FY 2007-2008 FY 2008-2009 FY 2009-2010 FY 2010-2011 FY 2011-2012 FY 2012-2013 FY 2013-2014 FY 2014-2015 FY 2015-2016

Investments

ER

Rs. In million

5

60

282

5

60

325

2

67

106

1

80

55

3

86

254

3

85

241

2

93

176

6

98

558

2

101

237

3

102

345

4

105

450

5,986

7,090

8,685

9,517

10,970

176 558

237 345 450

-

2,000

4,000

6,000

8,000

10,000

12,000

FY 2011-2012 FY 2012-2013 FY 2013-2014 FY 2014-2015 FY 2015-2016

Revenues

Capex

Key Performance (Rs. M)

Key Performance ($ M)

64 72

86 93

105

2 6 2 3 4

-

20

40

60

80

100

120

FY 2011-2012 FY 2012-2013 FY 2013-2014 FY 2014-2015 FY 2015-2016

Revenues

Capex

Rs. In million FY 2011-2012 FY 2012-2013 FY 2013-2014 FY 2014-2015 FY 2015-2016

Revenues 5,986 7,090 8,685 9,517 10,970 Capex 176 558 237 345 450

US$ In million FY 2011-2012 FY 2012-2013 FY 2013-2014 FY 2014-2015 FY 2015-2016

Revenues 64 72 86 93 105 Capex 2 6 2 3 4

$M FY FY FY FY FY FY FY FY FY FY FY FY

2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016

- - - - - - - - - - - -17E

2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016

Revenue($M) 39 51 51 46 47 54 64 72 86 93 105 133

Revenue(Rs. M) 2,35 3,04 3,39 3,66 4,03 4,61 5,98 7,09 8,68 9,51 10,9 14,3 5 7 0 1 5 0 6 0 5 7 70 45

10- 17%Year CAGR

FY 2016-17 (e)FY 2015-2016FY 2014-2015FY 2013-2014FY 2012-2013FY 2011-2012FY 2010-2011FY 2009-2010FY 2008-2009FY 2007-2008FY 2006-2007FY 2005-2006

140

120

100

80

60

40

20

-

133

105

93

86

72

64

54

47465151

39

Revenue ($M)

14,345

10,970

9,5178,685

7,090

5,986

4,6104,0353,6613,390

3,0472,355

FY 2016-17 (e)FY 2015-2016FY 2014-2015FY 2013-2014FY 2012-2013FY 2011-2012FY 2010-2011FY 2009-2010FY 2008-2009FY 2007-2008FY 2006-2007FY 2005-2006

16,000

14,000

12,000

10,000

8,000

6,000

4,000

2,000

-

Revenue (Rs. M)

10-Year CARG: 17:

5

5

2

1

3 3

2

6

2

3

4

-

1

2

3

4

5

6

FY 2005-2006 FY 2006-2007 FY 2007-2008 FY 2008-2009 FY 2009-2010 FY 2010-2011 FY 2011-2012 FY 2012-2013 FY 2013-2014 FY 2014-2015 FY 2015-2016

Investments

62

TESTIMONIALS

Being a logistics partner and having a strong business relationship, Bank Alfalah Limited - Islamic Banking Group appreciates and feels satisfied by keeping an association with TCS

(Private) Limited since a decade.

In addition, we congratulate the whole TCS team on the successful completion of 32+ flourishing years in the Express and Logistics industry.

Look forward for accustomed cooperation and best services at all times.

We are pleased to confirm that TCS (Private) Limited is our logistics service provider and has been facilitating us since 2 years. We have maintained a healthy business relationship with them and find their services to be satisfactory.

To the best of our knowledge, TCS (Private) Limited practices its business operations in a prudent and ethical manner and has a high financial standing and reputation in the corporate world.

We are pleased to confirm that TCS (Private) Limited is our logistics service provider and has been facilitating us since 2002. We have maintained a healthy business relationship with them

and find their services to be satisfactory.

To the best of our knowledge, TCS (Private) Limited practices its business operations in a prudent and ethical manner and has a high financial standing and reputation in the corporate world.

This is to confirm that TCS (Private) Limited is an important logistics service provider to Allied Bank. We value our professional association with TCS spread over a decade and are satisfied with their services.

We congratulate the whole TCS team on the successful completion of 32+ flourishing years in the Express and Logistics industry.

We are pleased to confirm that TCS (Private) Limited is our logistics service

provider and has been facilitating us since Sept, 2013. We have maintained a healthy business relationship with them and find their services to be satisfactory.

To the best of our knowledge, TCS (Private) Limitedpractices its business operations in a prudent and ethical manner and has a high financial standing and reputation in the corporate world.

TCS (Private) LimitedTCS Headquarters, 101-104, Civil Aviation Club Road, Karachi - 75202, Pakistan.

Tel: (021) 111 123 456, Web: www.tcs.com.pk