corporate plan 2017 - 2022 - home - cassowary coast ...€¦ · the corporate plan 2017 - 2022 ......

Cassowary Coast Regional Council

Corporate Plan 2017 - 2022

A message from the Mayor

Councillors and their portfolios

Our seven core values

What we want to see by 2022

How the Plan was prepared

The 4 guiding principles:

Growth and Economic Sustainability

Community First

Sustainable Infrastructure

Responsible Governance

Version: 1, Version Date: 14/06/2017Document Set ID: 2503822

2

Contents

A Message from the Mayor ....................................................................................................... 3

Councillors and their portfolios ................................................................................................. 4

Our Seven Core Values .............................................................................................................. 4

Our Vision ................................................................................................................................. 5

Our Mission .............................................................................................................................. 5

About Our Corporate Plan ......................................................................................................... 5

The Corporate Plan 2017 - 2022 ..................................................................................... 5

Statutory Requirements ................................................................................................ 5

Partnerships are important to us ................................................................................... 5

How we measure our success ........................................................................................ 6

How our planning and reporting processes come together ......................................................... 6

Services snapshot ..................................................................................................................... 7

Opportunities and Challenges ................................................................................................... 8

Goal 1. - Growth and Economic Sustainability ............................................................................ 9

Goal 2. - Community First ........................................................................................................ 10

Goal 3. - Sustainable Infrastructure ......................................................................................... 11

Goal 4. - Responsible Governance............................................................................................ 12

How Council Works - Our Organisational Structure .................................................................. 13


3

"Better Together"

A message from the Mayor

I am proud to present to you the new

Cassowary Coast Regional Council Corporate

Plan with our vision of working together to

build a stronger economy, increase

investment and job opportunities and create

an even better lifestyle.

The 2017-2022 Corporate Plan will guide your

Council's future direction and its operations.

We are entering a new stage in the Cassowary

Coast region with a Council that is debt-free

and energised to focus strongly on economic

growth, sustainable infrastructure,

responsible governance and putting the

community first.

We have created a new organisational

structure for Council and new way of doing

business. Your Council is committed to

working better together within the

organisation and externally with our

residents, businesses, investors and visitors,

as well as the State and Federal Government.

The Cassowary Coast region is already well-

known for its natural beauty, tourism and

diverse agricultural industries. We are the

nation's banana production hub and sugar

cane is another major driver of the economy.

As an established tourism destination, we

have a renewed emphasis on adventure

tourism.

Through this plan we will work to further

strengthen our region's economic prosperity

and the health, wellbeing and safety of our

residents. The plan contains strategic

indicators and targets which Council will be

reviewing and we will be reporting back to the

community.

Cr John Kremastos

Mayor


4

Councillors and their portfolios

Division 1 Cr Raleigh

Division 2 Cr Taylor

Division 3 Cr Kimberley

Division 4 Cr Nolan

Division 5 Cr Baines

Division 6 Cr Heath

Cr Raleigh Functions pertaining to the Works and Infrastructure Services Committee including Waste Management

Cr Taylor Functions pertaining to the Corporate and Community Services Committee

Cr Kimberley Functions pertaining to the Planning, Development and Environmental Services Committee.

Cr Nolan Functions pertaining to Corporate and Community Services Committee excluding economic development, tourism and natural environment.

Cr Baines Environmental functions

Cr Heath Economic development and tourism functions

At Cassowary Coast

Regional council, we

are committed to

working as one team

(Better Together) to

achieve for our

customers and

community. We have

seven core values that

reflect what we truly

value in delivering

efficient and effective

outcomes for our

community.

Our seven core values


5

Better Together …

Our Vision

Our Mission We are committed to providing strong leadership and direction to enhance economic growth, opportunity and maintain our lifestyle and our region's natural beauty.

About our Corporate Plan The Corporate Plan 2017 - 2022 is a high level

strategic document that sets the direction for

Council for the next five years. It is one of the

most significant planning documents adopted

by Council and informs Council's action in

continuing to deliver a sustainable future for

the region.

The Corporate Plan provides direction for

Council as an organisation and guides our

Councillors and staff to make informed

decisions. It outlines the key focus areas

(goals), objectives and strategies which the

community has said are important. The plan

helps us to monitor our performance and stay

on track; ensuring legislative requirements are

met as outlined in the Local Government Act

2009.

The Corporate Plan is the foundation

document which facilitates the identification

of Operational Plan activities. These activities

enable Council to work toward achieving the

goals, objectives and strategies as outlined in

the Corporate Plan. The Operational Plan also

provides the framework for Council to

prepare its annual Budget.

Statutory Requirements

This Plan has been developed in accordance

with the Requirements of the Local

Government Act 2009. Under this legislation,

Council must adopt a Corporate Plan at least

every five years and discharge our

responsibilities in a way that is consistent with

our Corporate Plan. The Plan must—

Outline Council's strategic direction;

State the performance indicators for

measuring councils progress in achieving

our vision for the future of the Cassowary

Coast region; and

Partnerships are important to us

Council has a key role to play in bringing

community organisations and businesses

together to facilitate regional development.

By working effectively with individuals,

business and community organisations,

Council can add value to existing programs,

create new opportunities and deliver ongoing

benefits for the region.

As we work towards our outcomes we

recognise that not everything can be achieved

by Council involvement alone. Council will

therefore advocate on behalf of the

community, and collaborate and work with

stakeholders, including all levels of

government, to realise our vision.

How we monitor our level of involvement and

influence with the various stakeholders will

depend on our co-contributors and key

partners. The following indicates the type of

influence and/or involvement Council may

have in achieving a particular goal.


6

D Direct: Council has a direct influence on the result.

M Monitor: Council has no influence on the measure but monitors it to assist in future planning.

I Influence: Council has an influence on the result but other external factors beyond Council's control also impact it.

How we will measure our success

Through Council's integrated planning

framework, the Corporate Plan is linked to the

Operational Plan and Budget by its programs

and core services.

Progress against the Plan is measured in

quarterly performance reports to Council and

through Council's Annual Report. This will

inform the community of our achievements,

our successes and any challenges that the

Council may experience now or into the

future.

The Operational Plan provides a number of

indicators for each goal, objective and

strategy to inform progress towards agreed

targets. These targets are set and reviewed

annually during the budget process.

How our planning and reporting processes come together


7

Services snapshot

Services

Description

1 Aerodromes Aeronautical operations, tourism and business-related services and management for Innisfail, Tully and Dallachy Aerodrome

2 Beaches, foreshores, coastal infrastructure

Sand replenishment, maintenance of dune management, jetties, boat ramps, pontoons, groynes and beach access

3 Bushland conservation and habitat

Partnerships and education programs to protect and enhance biodiversity assets, pest animal and plant mitigation, natural area reserve network protection, enhancement and management, fire management programs

4 Cemeteries Providing and maintaining cemeteries for burial and ashes internment

5 Community, cultural development and partnerships

Planning, partnering and supporting the community through a range of community development, civic and cultural programs and grants

6 Community venues Providing, managing and administering the hiring and leasing of community and cultural venues including The Con and Shire Hall and other performance venues

7 Development services Planning, engineering, provision of specialist advice to the community on planning requirements, audit of private development works, investigation of complaints from the public around land use or development, management of appeals

8 Disaster management Regional disaster management co-ordination including prevention preparation, response and recovery

9 Economic development Industry and business programs and initiatives to support the growth of the regional economy

10 Elected Council Community leadership, democratic representation, advocacy and decision-making

11 Holiday parks Providing and operating holiday parks including caravan, camping and cabin facilities

12 Libraries Providing access to information and learning and interaction opportunities through library and museum buildings and collections

13 Lifeguards Supporting Surf Life Saving clubs to undertake regular patrolling of beaches to ensure the safety and enjoyment of residents and visitors

14 Local amenity and local laws

Maintaining and regulating local amenity through local laws, regulated parking, community land permits, and management of animals, overgrown land and abandoned vehicles

15 Public Health Protecting public health by managing declared pests, controlling mosquitoes and administering environmental health regulations

16 Quarry Provision of quarry products for construction and landscaping, landfill purposes

17 Public lighting Providing and maintaining public lighting

18 Recreation parks, trails and facilities

Design, maintenance and management of Council’s public open space for active and passive recreation

19 Rivers, streams, and water bodies

Providing policy and programs, maintenance of stormwater quality devices, water quality monitoring, litter collection and riverbank rehabilitation

20 Roads, cycle ways and pathways

Maintaining and improving the road network and associated assets (sealed and gravel roads, bridges and pathways), vegetation management, construction and project delivery services, permit fees, private works, levies

21 Road network management

Road transport infrastructure planning, design and delivery, road safety and traffic management, streetscapes planning and place making

22 Sporting facilities Providing regional, district and community sport and recreation facilities including aquatic centres, showgrounds and multi-sports fields

23 Stormwater drainage Managing and maintaining functional stormwater drainage systems

24 Sustainable growth and network planning

Land use planning, social policy, infrastructure planning and charges, flood mapping, transportation planning, environmental initiatives

25 Waste and resource management

Collection and disposal of solid and liquid wastes, operation of waste transfer facilities and landfills, recycling and materials recovery, community education programs

26 Water Managing water assets to ensure the provision of safe reliable drinking water

27 Sewerage Managing sewerage assets for the collection and treatment of domestic sewerage, commercial and industrial trade waste

28 Housing Provide and manage housing in partnership allowing residents access to affordable housing

29 Family Day Care Provide flexible and affordable childcare and education

30 Visitor information Providing visitors with contact points and useful information

31 Events Facilitating and supporting events


8

Opportunities and challenges

In implementing this Plan

and delivering on its

objectives, Council

recognises that there are

both internal and external

challenges impacting on our

ability to deliver services to

our community. We also

recognise that there are

external factors that have

the ability to drive growth

and create opportunities.

Council will address

challenges by advocating on

behalf of the community for

improved infrastructure and

services for the Cassowary

Coast Region through key

partnerships and lobbying

of State and Federal

Government.

What could impact our service delivery?

Better Together

What will assist our service delivery? Weaknesses and

Constraints (Internal) Challenges

External Capabilities and

Strengths Catalysts for Growth

and Opportunity

Increasing operational costs

Meeting unrealistic community expectations

Our natural and built environment

Federal and State Government policy

Competing priorities Federal & State fiscal restraints

Connecting with our community

Cassowary Coast's people

Ageing workforce Increasing costs of infrastructure

Community spirit and events

Engaged employees

Duplication of effort Cost shifting by State and Federal Governments

Competent and committed workforce / succession planning

Big audacious goals

Attracting skilled workforce and retaining youth

Aging population Lifestyle Foreign investment

Skill set for future innovation

Weather events / natural disasters / predicted sea level rise

Economic diversity Unique natural environment

Risk averse Transportation costs Resilience Meaningful engagement with the community

Ageing infrastructure Increasing energy costs

Workforce planning More extensive use of social media

Red tape Recognition and understanding of our community identity

Defining our risk appetite

Improved phone / internet coverage

Our identity - what is it?

Emerging and unplanned demands on resources

Training / employment strategies

Rationalisation of assets

Changes to council policy and direction

Coverage of phone / internet


9

Goal 1. - Growth and Economic

Sust ainability

Objective: To build a strong diverse economy which provides

opportunities for business and investment with an integrated approach to long-term planning where the region's assets meet community needs.

Key Strategies:

1.1. Encourage and facilitate investment in

the region that will support both traditional and emerging industries and act as a catalyst for further employment and population growth.

1.2. Further develop tourism industry, destination and events.

1.3. Enhance and maintain our website with content to inform and engage with residents and promote the Cassowary Coast Region.

1.4. Manage council owned business activities on a commercial basis leading to

economic growth, employment and investment.

1.5. Provide ongoing support for the traditional industries of sugar, commercial fishing, bananas and cattle while encouraging innovation, diversification and the development of next generational industries.

1.6. Ensure the Cassowary Coast Region is seen as an economically vibrant area to do business.

1.7. Develop effective partnerships which encourage development of training and research facilities.

How do we measure our performance?

Population Movement Direct Growth in the local economy Influence

Number of major events Influence Development assessments Direct

Council is committed to stimulating employment and population growth through progressive land-use planning, sustainable regional development, strong evolving tourism and a commercial approach to council business activities.

We recognise the importance of a diverse economy, low unemployment levels and local and foreign investment. Over the next five years our focus will be on initiatives embracing a business environment that encourages and attracts investment, generates business activity and creates jobs and opportunities for residents now and into the future.

We will continue to monitor our growth and provide and maintain infrastructure that meets the community's needs.


10

Goal 2. - Community First

Objective: Listen, respond and deliver quality community

facilities and services that support our lifestyle and our unique natural environment.

Key Strategies:

2.1 Effective community engagement and communication through strong community partnerships, meaningful discussion forums and assessable information.

2.2 Quality customer services through the

use of modern technology, informed and helpful staff and a positive organisational culture.

2.3 A quality public library service that

fosters lifelong learning and maximises social connectedness and opportunities in the digital environment.

2.4 Build our community's preparedness and

resilience to natural disasters. 2.5 Promote healthy active lifestyles through

the provision of diverse recreational infrastructure including open spaces, reserves and sporting opportunities.

How do we measure our performance?

2.6 Strong cohesive communities through the development of and continuity of service delivery, and infrastructure planning.

2.7 Communities that value the diversity of

our heritage and our natural environment through promotion, protection and partnerships.

2.8 Effective customer focused service,

providing enhanced public health and community safety.

2.9 Responsibly manage our impact on the

environment. 2.10 A well connected community and public

transport system. 2.11 Communities that value cultural diversity

and are socially connected through supportive partnerships and programs.

Employment rate Direct

Council program participation rate Direct

Customer satisfaction Direct

Council recognises the importance of a safe, accessible and healthy community in which to live. Our services, facilities, cultural programs and educational opportunities will energise, entertain and engage people of all ages and backgrounds.

We will continue to work with key partners to keep our region safe and responsive to disaster events. We will meet the ongoing demands of our community. We will strengthen our social connections and encourage healthy lifestyles.

We will respond to the community and deliver sustainable community facilities and services that support our quality lifestyle and our unique natural environment.


11

Council recognises the importance of a safe, useable and appropriate

infrastructure - including transport networks, drainage and water and

sewerage assets and other built assets in order to maximise service levels.

Council will continue to work with key partners to keep our region accessible.

We will plan and responsibly deliver in accordance with community

requirements.

Goal 3. - Sustainable Infrastructure

Objective: Regional infrastructure that delivers levels of

service supported by the community and is financially sustainable.

Key Strategies:

3.1. A safe, reliable and financially sustainable transport network throughout the Cassowary Coast to facilitate getting people and goods around our community.

3.2. Provide and manage appropriate marine facilities to meet the boating needs of the region.

3.3. Provide and manage cost effective and efficient water supply and sewerage infrastructure, which provides for growth while being environmentally sustainable.

3.4. Effectively deliver and manage infrastructure assets in order to maximise community service levels in a financially sustainable manner.

3.5. Develop and effectively manage open space to ensure maximum community benefit at an affordable price for residents.

3.6. Provide effective and environmentally responsible waste collection and disposal facilities. Provide recycling and waste disposal facilities.

How do we measure our performance—

Sustainability ratios Direct Meeting charter obligations Direct


12

Goal 4. - Responsible Governance

Objective: Ensure good governance is achieved by having efficient and effective decision-

making processes and systems. Maintain a well-managed, transparent and effective organisation that gives the community confidence, demonstrates financial sustainability and ensures our customers are satisfied with our services and our employees are proud to work here.

Key Strategies:

4.1. Build an 'organisational culture' that values risk management, facilitates the development of risk mitigation measures that are proportionate to the issues at hand, and capitalises on opportunities.

4.2. Undertake robust and accountable financial, resource and infrastructure planning and management to ensure affordable and sustainable outcomes for our community.

4.3. Strive towards excellence in customer service for our community.

4.4. Enable innovation and technology capacity within Council to drive organisational efficiencies.

4.5. Develop, implement and document asset management practices, plans, processes and procedures.

4.6. Engage with the community to inform council decision making processes.

4.7. Provide inspirational leadership and contemporary management systems that drive a coordinated, motivated, highly effective and efficient organisation.

4.8. Commit to open, transparent and accountable governance to ensure community confidence and trust in Council.

4.9. Promote organisational culture that values and empowers its workforce.

Council's financial sustainability ratios

Direct/ Indirect

External Audit Result

Direct

Customer satisfaction Direct

The Mayor is important in driving a culture of governance within Council. In addition to chairing council meetings, the Mayor is also responsible for preparation of the Budget and for directing the CEO and senior executive staff. Effective governance requires:

Decisions to be made in a consistent, impartial and transparent way Elected officials and senior staff 'walking the talk' Council delivering on its undertakings to the community and implementing all of its

decisions. Making measured, reasoned decisions based on the best available information.

Council is committed to a high standard of corporate governance and accountability.


13

How Council Works -

Our Organisational Structure As the 12 months anniversary of the election of the current Council approached, there was an emerging energy in council for transformation and renewal. One of the many strategies for leading the region forward clearly has been to realign the business of council with this vision. This provided the opportunity to review the organisational structure as part of a broader approach to the challenges of the region. The Review Objectives—

To identify and develop strategies that will improve cohesion between all Departments and Directorates within Council;

To develop approaches that will provide opportunity for continuous improvement in all areas of service delivery;

To provide an optimized structure that aligns staff with Council’s strategic priorities; and To develop approaches that improves engagement within Council and optimize

interaction between Councillors', Management, Work Groups and external Stakeholders

The following chart shows three departments and two additional direct reports to the Chief

Executive Officer. It also shows the establishment of an Office of the Chief Executive Officer. This is

specifically designed to provide capacity in two key areas:

Operational management of Council

Project and program delivery that will advance Council

The Chief Executive Officer has eight direct reports and a prime responsibility to lead the

organisation working closely with the elected members and delivering on strategy.

There are to two leadership teams in the organisation as follows:

Executive Leadership Team: Chief Executive Officer, Director Infrastructure Services,

Director Delivery Services and Director Planning & Regional Development

Executive Management Team: Executive Leadership Team, Executive Manager, Chief People

and Culture Officer and Chief Financial Officer


14


corporate plan 2017 - 2022 - home - cassowary coast ...€¦ · the corporate plan 2017 - 2022 ......

Documents