copyright siep b.v.. managing rule breaking what? a simple tool that explains why people break rules...
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Managing Rule Breaking
Managing Rule Breaking
WHAT?
A simple tool that explains why people break rules
WHY?
To help establish a culture of compliance and working safely that will assist in achieving Goal Zero
HOW?
By helping to understand why people break rules and how to manage and change this behaviour
Types of Rule Breaking: Errors
Slips
Doing something one did not mean to
“You decide to stop adding sugar to your coffee and then find yourself doing it anyway ”
Lapses
Forget to carry out an action
“You are on your way to work when the thought strikes you: Did I lock the
door?”
Mistakes
The chosen plan was wrong
“The doctor makes a wrong diagnosis and as a result prescribes the
wrong medicine”
Types of Rule Breaking: Violations
Unintentional Incorrect/unclear rules or faulty communication and training
“Because they did not know the procedures operators were not using correct PPE”
SituationalImpossible to do the job without breaking the rules due to lack of resources
“A technician discovered that the tool they were supposed to use does not fit in the space available. They used a different tool instead”
Optimising
More convenient, profitable, pleasing the boss, fun
• Organisational: For the benefit of the organisation/boss“Not to cause any production losses a maintenance worker decides to fix a broken relay without turning off the electricity supply”
• Personal: For the benefit of the individual “In order to get home in time a person is driving 70 km/h where the speed limit is 50 km/h”
Types of Rule Breaking: Special Violations
Reckless Optimising ViolationA rule was violated without thinking or caring about the consequences
“Drunk Driving”
RoutineAny violation that has become the normal way of doing things
“Crossing the street on the red light whenever there are no cars”
Exceptional
Novel, extreme situations for which there is no guidance “A man dies while trying to save a child”
When a hazard is presentViolation + Error = DISASTER
Procedures and Practices Questionnaire
Individually:Complete the Procedures and Practices Questionnaire
In Groups:Compute the group average for each violation types
• If the average is less than a ‘critical score’ discuss that type of rule breaking
• If several areas are identified, focus on Exceptional Violations last
• If routine violations are identified
• What was the original violation type?
Discussion
Discuss your scores with the group:• Is there a certain type of rule breaking that might be an issue?
• Which category is it?• What type of problem does it
cause?• Why?• Is there specific rule or
procedure causing it?
Do you have any own examples?
What were the specific problems there?
Action Plan
How can we be more compliant?
What are you going to do?Who will do it?When will it be done?Who and when will review it?
Is your Action Plan SMART:Specific?Measurable?Achievable?Realistic?Time based?
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