©copyright 2003 project expertise pty ltd - [email protected] pmi honolulu chapter...

©Copyright 2003 Project Expertise Pty Ltd - [email protected] PMI Honolulu Chapter – March 2004 1

Increase the Likelihood of Project Success

by

Collaboratively Defining Intangible Project Outcomes

Kersti Nogeste

Principal ConsultantProject Expertise Pty Ltd

Melbourne, Australia &

Doctor of Project Management candidateRMIT University, Melbourne, Australia


Overview

• Planning for Project Success

• Outcome Profile

• Collaborative Method for Defining Intangible Project Outcomes

• Summary


• Project stakeholders assess project success from their own perspective

• Collaborative definition of objectives and outcomes increases likelihood of common agreement about project success

• Project outputs, resources and activities aligned to objectives and expected outcomes

Planning for Project Success


Strategic Organisational Objectives

Project Objectives

Intangible TangibleProject Project

Outcomes Outcomes

Project Outputs

Project Activities & Resources

Alignment - Planning for Project Success


Definitions• Tangible

– Primary value is physical and quantifiable

• Intangible – Non-physical, primary value is

intellectual• Outcome

– A result or consequence e.g. a change of significance to the community

• Output– Product, service



Project Objectives


Outcomes Outcomes

Project Outputs




Outcome Profile• Name• Definition Statement• Owner (Beneficiary)• Benefit Description• Benefits Realisation Schedule• Roles and Responsibilities• Measures• Project Outputs• Dependencies• Risk Assessment• Financial Summary


Collaborative Method for Defining Intangible

Project Outcomes1. Identify Stakeholders2. Introductory Stakeholder Meeting3. Stakeholder Workshop

a. Identify Tangible Project Outcomesb. Identify Project Outputsc. Identify & Prioritise Intangible Project

Outcomesd. Define Intangible Project Outcomes

4. Link Intangible Outcomes to Outputs5. Define/Review Project Outputs


Identify Stakeholders

• Project Sponsor

• Project Steering Committee

• Project Resource Managers

• Operations Representatives


Introductory Stakeholder Meeting

Agenda• Alignment of Outcomes and Outputs

• Project Success partly dependent on intangible project outcomes

• Outcome Profiles can define project outcomes

• Stakeholder Workshop – date, time and duration


Stakeholder Workshop

• Identify tangible project outcomes

– Gain stakeholder focus

• Identify project outputs

– Tangible, Physical, Quantifiable

– Product, Service


• Identify Intangible Outcomes

Leadership Reputation

Innovation

Knowledge Communications

Culture/Values Processes

Relationships

• Prioritise Intangible Outcomes




Project Objectives


Outcomes Outcomes

Project Outputs




Define Priority Intangible Outcomes• Name• Definition Statement• Owner • Benefit Description• Benefits Realisation Schedule• Roles and Responsibilities• Measures• Project Outputs• Dependencies• Risk Assessment• Financial Summary



Define Project Knowledge Outcomes

• Name • Definition Statement

– Explicit and/or Tacit – “Quick Hits” ?

• Owner (Beneficiary) – Knowledge Workers

• Benefit Description– Strategic and/or Operational



• Benefits Realisation Schedule– During and/or After Project

• Roles & Responsibilities– e.g. Knowledge Sharing Roles

• Measures– Anecdotal (ad hoc)

– Quantitative– Qualitative e.g. focus groups, case studies



• Project Outputs– Lessons Learned– Project Profile– Personnel Contact Details

• Project and Non-Project– Learning Contracts– Contractors’ Exit Plans



• Dependencies– Access to Operational Personnel– Communication Competencies

• Risk Assessment– Description– Effect– Severity x Probability = Risk– Mitigation/Contingency– Residual Risk

• Financial Summary


Link Project Outcomes to Outputs

Outcome 3

Outcome 4

Outcome 5

Outcome 2

Outcome 1

O1 O2 O3 O4D1 D2 D3 D4

Operational Outputs

Project Outputs

Outcome Definition StatementProject

Outcome


Define/Review Project Outputs

• Description–purpose, format, content, audience

• Activities • Resources • Schedule• Budget


Increase the Likelihood of Project Success

byCollaboratively Defining

Intangible Project Outcomes

• Alignment – Project Outcomes and Project Outputs

• Outcome Profiles• Collaborative Method• Define/Review Project Outputs

©copyright 2003 project expertise pty ltd - [email protected] pmi honolulu chapter...

Documents

project stakeholders

project success slide

likelihood of project

project outputs c

definereview project

intangible project outcomes

tangible project outcomes

pmi honolulu chapter