JOB DESCRIPTION

SECTION ONEJOB OUTLINE

Job TitleHealth Club Supervisor

DeptHealth Club

DivisionRooms

Job Code Job GradeLevel 4

Reports ToHealth Club Manager and Director of Spa and Recreation.SupervisesLifeguards / HC Attendants, HC Attendants, Fitness Instructor and Pool Attendants.Other RelationshipHC Receptionists, Spa Therapists / Attendants and all relevant Hotel Departments.

Approved by : Date :

Position : Signature : ________________

Updated by : Date :

Staff Name :

Commencement Date : Signature : ________________

No. of Pages : 11 pages

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SECTION TWOKEY AREAS

Title : Health Club Supervisor

Division/Department : Rooms / Health Club

Job Summary/Purpose : Responsible for the day to day safety & operation of the following on swimming pools, pool deck areas, tennis & squash courts, spa areas, gymnasium, movement studio, indoor and outdoor locker rooms and to assist in all aspects of the Health Club Department. Supervisor to ensure all activities conducted are well organized and conducted safely.

Core Competencies:1. Customer Loyalty2. Employee Loyalty3. Leadership4. Process Improvement5. TechnologySafety & SecurityAdministration

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SECTION THREERESPONSIBILITIES

Responsibilities Activities1. Customer Loyalty

a. Guest RecognitionEnsure strong guest recognition within

the department.

b. Customer Delight and RetentionEnsure a high level of customer delight

within the department.Ensure a high level of guest recovery

from guest complaints.

c. Value for MoneyEnsure we meet customer expectation

on money spent.

Service StandardsEnsure compliance to SLIM minimum

requirements and service standards.

Guide the Associates in identifying return guest and VIPs.

To walk the talk and be a role model in delighting our customer.

Recognize team members for outstanding delivery of customer delight.

Be visible and accessible to the guest and follow through.

Effective utilization of guest profiles and consistent delivery of guest preferences.

Maintain strong relationship and goodwill with regular guests and local patrons.

Practice and promote effective and timely recovery of guest complaint situations.

Be consistent in our delivery of service.Always meet and exceed customer

expectation.Ensure all published activities are run.Observe and highlight service areas, which

can be improved to maximize guest values for money.

Review SLIM minimum requirements in the Health Club areas on a daily basis.

Ensures set standards are maintained and delivered.

Communicate set standards of service to team.

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SECTION THREERESPONSIBILITIES

Responsibilities Activities

e. Marketing FocusActively promote marketing programs

designed to enhance member loyalty.

2. Employee Loyalty

a. RecruitmentHire the best individual based on

market condition.

Employee Training and DevelopmentMaximize the potential of the employee

through training programs for the department.

c. Performance AppraisalMaintain a high performance

environment within the department.

d. Work EnvironmentCreate a positive and relaxed working

environment

Help in ensuring all member’s benefits are run within the year.

Assist in interview and recruitment throughout the year for the section.

Assist in implementing and manage structured training programs for the section.

Assist and support HR Training Manager in his duties.

Communicate training based on sectional needs to the Health Club Manager.

Review employee performance on a fair and objective basis with the Health Club Manager.

Provide honest feedback at all times.Take appropriate actions within a set time

limit to improve staff performance.

Create a fun work place.Safeguard positive environment from

negative influences.Promote and develop teamwork.Praise team members in public and discuss

individual problems privately.

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SECTION THREERESPONSIBILITIES

Responsibilities Activities

CommunicationEnsure open and timely communication

throughout the department.

3. Leadership

Commitment and AlignmentBuild a high level of commitment,

which is integrated throughout each level of the department.

b. Quality AssuranceSet and maintain SLIM and Hotel

service standards.

c. InnovationInstill creative entrepreneur mind set

within the department.

d. Ethics and IntegrityEnsure the values of the Guiding

Principles and Shangri-La Care are apparent within the department.

Utilize all communication tools available to disseminate information in a timely manner.

Assist in developing strong communication channels among team members.

Ensure integrity and confidentiality of information at all times.

Support and encourage empowerment.Provide direction, which is aligned with

departmental and Health Club objectives.

Conduct daily follow up to ensure standards of quality and service are in place.

Take appropriate action to correct any deficiencies.

Encourage employees to provide innovative ideas.

Support and follow through with implementation of new ideas.

Practice the Guiding Principles.Communicate values to team regularly.

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SECTION THREERESPONSIBILITIES

Responsibilities Activities

Coaching and Counseling Provides an open and supportive

environment to improve employee performance.

MotivationCreate a highly motivated and

enthusiastic work force.

Role ModelBe a positive role model for the team.

h. Rewards and RecognitionMaintain an environment that rewards

and recognizes employees for service excellence.

Process Improvement

a. Customer Friendly Process Constantly review the current

procedures and practices to ensure a high level of customer and owner satisfaction.

Utilize every interaction with team as an opportunity to coach and improve performance.

Effectively listen and assist staff with problems.

Display a positive and passionate attitude towards the accomplishment of department goals and achievements.

Encourage open communication channels amongst team.

Motivate employees at all times.

Earn a level of trust and respect throughout the organization through hard work and dedication.

Take every opportunity to recognize and reward staff for service excellence.

Praise publicly.

Challenge all to review and improve existing procedures and practices.

Maintain a high level of productivity.

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SECTION THREERESPONSIBILITIES

Responsibilities Activities

5. Technology

a. Technology awareness

b. Training

6. Safety and Security

Training

b. Procedures and Compliance

7. Administration

a. Meeting attendanceMaintain a high level of visibility and

participation.

b. Budget and forecast

Ensures employees are aware and well trained on all available automation.

Be a competent user of available equipment and automation tools used within the section.

Maximize staff productivity and yield higher profit.

Facilitate training programs that deliver a high degree of awareness on customer safety and security.

Assist Departmental and Human Resources Trainer to ensure attendance at training sessions.

Constantly review and update safety procedures.

Never compromise safety.Ensure the highest level of safety and

security to all external and internal customers.

Conduct a daily briefing with employees.

Assist the Health Club Manager in budget preparation.

Assist in communicating budgetary goals and objectives to entire team.

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SECTION FOURJOB DUTIES

Responsibilities Activities

Areas of Responsibility

Lifeguard Supervision

Pool Supervision

Responsible for the following on levels 4 and 42: swimming pools, pool deck areas, tennis & squash courts, spa wet areas, gymnasium, movement studio indoor and outdoor locker rooms and to assist in all aspects of the Health Club Department.

Ensure as the highest priority, the safety and security of our guests and members. To be attentive to all actions of the guests in the areas of responsibility and ensure the rules and regulations of the area are being followed.

Ensure the Injury & Accident and Emergency & Rescue Procedures are being practiced by the Employees and enforced in all areas.

Ensure there is a qualified lifeguard present at the pool area at all times. The pool is never to be left unattended at any time during operating hours.

Ensure the Pool Counter is manned at all times and that the guests are provided with pool towels and locker keys.

Ensure the guests using tennis facilities are provided with equipment, dry and cold towels, instruction and hitting partner if necessary.

To ensure the guests are greeted properly and treated with the highest standard of service.

Ensure the Associates are willing and able to supply our guests with the proper amenities according to policy and any information requested in regards to the Health Club or Hotel.

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SECTION FOURJOB DUTIES

Responsibilities Activities

Chemical Control and Temperature

Cleaning Areas

Reports

Activities Lessons and Classes

HC Attendant Supervision

Ensure any noticeable variation with regards to the chemical control or clarity of the pool water is reported immediately to the Health Club Manager and the Engineering Department.

Ensure the temperature of the Jacuzzi and Swimming Pools and Spa areas remains consistent and set at the correct temperature.

Responsible for organization and cleaning of the areas of responsibility as per the policy and procedure.

Responsible to update the Cleaning and Maintenance Checklist for the areas of responsibility and turn it into the Health Club Manager on a weekly basis.

Report with regards to usage of equipment, towel and linen usage and disposal, usage of facilities, activities, classes, personal training and cleanliness and maintenance issues to be submitted on a monthly basis to the Health Club Manager.

Responsible to organize and oversee all guest and member activities, lessons and classes.

Responsible to liaise with outside activity instructors to ensure the contract, quality and timeliness of the classes are being strictly adhered to.

Responsible to conduct enjoyable activities and teambuilding for our guests and ensure timeliness.

Coordinate with other departments for special events and functions in the Health Club Areas.

To ensure the general duties of the Health Club Attendants and supply of linen and amenities to all areas.

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To ensure the general cleanliness of areas.

To ensure the attendants are properly trained in order to answer guest questions with regards to the Health Club facilities.

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SECTION FOURJOB DUTIES

Responsibilities Activities

General Duties

Care of the equipment

Training & Employee Activities

Communication

Grooming & Hygiene

Attendance

Company Policies & Procedures

Ensure the proper maintenance of all equipment at the Health Club, Pool Deck Areas and Beach Areas.

Ensure timely reporting and repair of malfunction or maintenance deficiencies to the appropriate area.

Attend scheduled training courses.

Participate actively in company-initiated employee activities.

Conduct daily briefings with staff in areas of concern.

Maintain good relationships with employees and contribute to team spirit.

Cooperate and coordinate with all areas of the Health Club and other departments when necessary.

Adhere to and be a role model to the Associates with regards to the specified hygiene and personal appearance standards of the Hotel.

Be a role model for set attendance and timekeeping schedules.

Adhere to the provisions outlined in the Employee Handbook, Disciplinary Code and Rules and Regulations.

Responsible to complete in a timely manner any duties assigned by the Health Club Manager.

The above areas, responsibilities and activities reflect the items considered necessary to describe the principal functions of the job identified and shall not be construed as detailed description of all the work requirements that may be inherent in the job.

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SECTION SIXPERSON SPECIFICATION

CHARACTERISTICSREQUIRED

ESSENTIAL DESIRABLE

PHYSICALHeight/build, Age, Sex, Presentation, Speech, Health

Neat appearanceGood Health

Twenties to thirties

LANGUAGESFluent English verbal and

written skillsKnowledge of foreign

languages

QUALIFICATIONS /TRAINING Lifeguard Certificate

CPR CertifiedCertificate in any leisure /

recreation / sports field

WORK EXPERIENCE Supervisor experience in

Health Clubs and Recreation.

2 year at an International class hotel as Health Club Supervisor.

DISPOSITIONLeadership, relationships, character, potential

Customer orientedMotivatedEnthusiasticFlexibleGoal orientedTakes initiativeDedicated

Sense of humor Self confident Outgoing

OTHERSAbility to work long

hours.Computer skills

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