www.ielts.org IELTS is jointly owned by the British Council. IDP: IELTS Australia and University of Cambridge ESOL Examinations.

Cancellation Policy

Request for cancellation of your test must be made strictly 2 weeks before the test date via email or in person only. Telephone cancellation will not be accepted.

Cancellation more than two weeks ahead of the test date - you will receive a full refund (less a 20% administrative fee)

Cancellation less than two weeks ahead of the test date you will receive no refund *

Failure to appear for the test without notification is considered a cancellation, no refund will be issued, and you must register and pay again if you wish to take the test on another date *

* Candidates seeking cancellation or transfer within the 2-week period prior to the test date, or those who fail to appear for their scheduled test, can receive a refund if they can provide evidence that their ability to sit for the test has been affected by serious illness or cause:

Serious Illness - hospital admission or serious injury

Loss or Bereavement - death of a close family member

Hardship/Trauma - victim of a crime, victim of a traffic accident

Military Service You must complete a “Request for Refund” or attach appropriate documentation and/or evidence; such as a medical certificate from a qualified medical practitioner, a death notice or certificate or a police report.

Refunds

Refunds are paid by bank transfer and usually take three to four weeks from the date of the request to be processed and emailed.

CONFIDENTIAL

Section 3: Page 9 March 2009 edition IELTS Administrators’ Manual: Enquiries and Processing Applications

Request for Refund or Test Date Transfer FormPersonal detailsTitle:

Given names:

Surname:

Address:

Telephone:

Email:

Test date registered for (dd/mm/yyyy):

Request is for (tick one box):

Centre name/number:

Preferred new test date (dd/mm/yyyy):

Candidate statement (to be completed by the candidate)

Please detail your grounds for applying for a refund or a test date transfer (attach extra sheet if there is insufficient space).

Candidate signature:

Received by:

Test centre use only: Previous request for refunds/transfer

(IELTS Administrator)

Registered test date (dd/mm/yyyy)

Date of prior application (dd/mm/yyyy) Medical Personal Other

Grounds for application

Refund Test Date Transfer

Date: (dd/mm/yyyy)

Date: (dd/mm/yyyy)

Date: (dd/mm/yyyy)Request approved Request NOT approved

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CONFIDENTIAL

March 2009 edition IELTS Administrators' Manual: Enquiries and Processing Applications Section 3: Page 10

Request for Refund or Test Date Transfer FormSupporting documentation/evidence: Medical (This form must be accompanied by an original medical certificate.)

Professional Practitioner Certificate (to be completed by medical practitioner)

Date/s of consultation:

Candidate affected on the test day (please tick appropriate choice):

Totally unable to sit exam specify period

specify period

specify period

specify period

specify period

specify period

Candidate affected at some time prior to the test day (please tick appropriate choice):

specify period

specify period

specify period

specify period

specify period

specify period

Remarks: nature of illness and other relevant information (with reference to the candidate’s capacity to sit an exam) which will assist in any assessment of this application for special consideration.

Practitioner’s name:

Address:

Phone number:

Provider number: (if applicable): Stamp:

Signature:

Supporting documentation/evidence: Other (police report, military service notice, death notice). Please specify and attach relevant documentation/evidence

The information on this form is collected for the primary purpose of assessing your request for a refund/test date transfer. If you choose not to complete all the questions on this form it may not be possible for the test centre to process your request.

Very severely affected but able to sit exam

Severely affected but able to sit exam

Moderately affected but able to sit exam

Slightly affected but able to sit exam

Unable to assess ability to sit exam

Totally unable to sit exam

Very severely affected but able to sit exam

Severely affected but able to sit exam

Moderately affected but able to sit exam

Slightly affected but able to sit exam

Unable to assess ability to sit exam

Date: (dd/mm/yyyy)

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Candidate Refund Form

www.idpieltsturkey.com IELTS is jointly owned by the British Council. IDP: IELTS Australia and University of Cambridge ESOL Examinations.

Date………………..

Name : _____________________________________________

Receipt No. : _____________________________________________

Date : _____________________________________________

Test Date : __________________________

Amount : __________________________

Refund type : Cash / Bank Transfer

Amount to be refunded : _______________________

Reason

Requested by: _______________________ Date………………………

Checked by: _______________________ Date………………………

Approved by: _______________________ Date……………………..

Received by: _______________________ Date……………………..

**Remarks: