The Feedback Systemat

The Royal Danish Opera

An introduction to a feedback system for discussion and inspiration

European Opera ForumBarcelona April 18 2009

by Carina Johansson (cajo@kglteater.dk)

& Rikke Mortensen (rimo@kglteater.dk)Project managers at The Royal Danish Opera

FOR QUESTIONS and COMMENTS PLEASE CONTACT US!Design by Finn Hagen Storgaard

Kolb’s learning cycle

Milestone in the process

The project management team

Head of stage / chief carpenter

Production manager

Project Manage

r

Project Management team

Costume coordinator

Technical DepartmentArtistic Department

Theatre Management

Carpenter

Painter

Upholstery

Properties and Furniture

Special effects

External Services

Stage

Light

Sound

Video

Ladies and Gentlemen Tailor

Hat Workshop

Textile Workshop

Hairdresser

Costume DepartmentDressers and

ExtrasSpecial effects

Orderer

Supplier

Smith

Cue Caller

External Services

External Services

Project Group

Project Organisation

Artistic TeamStage director Set designerLighting designerCostume designerChoreographerConductor

Concept

Opera department

SoloistsChorus

OrchestraOpera

administration

What do we want to achieve?

Always begin the next production process

at a higher level of experience

Cover the entire process and not just base feedbacks

on observations from the final stage

Specify and clarify the actual problem as much as possible.

The higher quality of the problem specification, the better solution!

Involving ourselves in the solutions

and improvements.(We know best!)

Named people adopting the responsibility

for concrete solutions

Possibility of meeting across professions to share experience

Feedback procedure in two tempi:

The local evaluation &

The joint evaluation

Each member of the project management group

is responsible for his/her local group

Production department

Costume & make-up

STAGE & LIGHT & sound/video

Artistic department: administration

& soloists + chorus + orchestra

The evaluation form is printed at the beginning of the process and is posted as a daily reminder

The local feedback meeting

Joint feedback meeting

The joint evaluation will be attended by the people representing the local meetings

The project manager prepares the agenda based on the reporting from the local groups

All issues will be included in the agenda. NO censorship!

The meeting opens with the project manager outlining the subjects to be discussed

The group will be divided into smaller units:

Group discussions on the subjects – making priorities

Joint summing-up

Summing-up

AGAIN: making priorities!

1. What can be solved in the group gathered today?- How? - And who is responsible for this action?

2. Is there anything we have to forward to the Theatre Management?

• Max. 2 issues! • The administrative director is responsible for pushing

this process

Documentation

• The project managers prepare a short summary for posting on the intranet

• Each participant is obliged to return to his/her own department/local group and inform about the result

Documentation

• The HRdepartment will follow up on the issues addressed to the Theatre Management making sure decisions are being made and published (intranet)

• HR push the process of an on-going review of the conclusions from the feedback meetings

Summary

Summary

STATUS

QUESTIONS?

COMMENTS?