Coorong Community Links Combined Program Commonwealth Home Support Program (CHSP)

Murray Mallee Community Passenger Network

(MMCPN)

Provided by the Tailem Bend Community Centre & Coorong District Council

85723513 141 Railway Terrace Tailem Bend SA 5260

Client Information Booklet

Please keep this booklet for your records

CHSP funded by The Australian Government Department of Health HACC funded The Australian Government Department of Human Services

Medical bus funded by the Department for Planning Transport & Infrastructure NDIS funded by The Australian Federal Government

For more information visit:

Department of Health www.health.gov.au Department for Communities and Social Inclusion www.dcsi.sa.gov.au

Department for Planning Transport and Infrastructure www.dpti.sa.gov.au

Although funding for this program has been funded by the Australian Government, the material contained herein

does not necessarily represent the views or polices of the Australian Government.

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Contents

3 Tailem Bend Community Centre Vision, Mission and Values

4 Commonwealth Home Support Program (CHSP) and Murray Mallee Community Passenger Network (MMCPN)

Assessment/Reassessment

Privacy and Confidentiality

Accessing your personal information

Refusal and / or withdrawal of service

5 CHSP services: -Principles of the CHSP program

Eligibility

6 CHPS Fees

Social Support

Home Maintenance

Home Modification

7 Domestic and Personal Assistance

Transport

Carer’s Support / Respite

Aboriginal Aged Care

8 Murray Mallee Community Passenger Network (MMCPN)

MMCPN Services

9 MMCPN Eligibility

10 MMCPN Fees

MMCPN Procedures

15 Charter of Care Recipients Rights and Responsibilities

17 Advocacy

18 What if I’m not happy with the service?

19 Useful Contacts

20 Registering with My Aged Care

21 Aged Care Quality Standards

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Tailem Bend Community Centre

Vision, Mission and Values

Vision The Tailem Bend Community Centre Incorporated will be a self-sustaining enterprise that supports the diverse needs of the community. Mission Statement Provide social interaction and lifelong learning opportunities for our community. Core Values Equality and Empathy Support and Encouragement Honesty and Integrity Safety and Security Tolerance and Understanding Social Inclusivity Non-discriminatory Positive Partnerships Key Objectives 1. Advance community connections, individual health wellbeing and independence. 2. Reduce isolation, encourage and support social inclusion, volunteering, and training. 3. Increase the community’s access to information, services, and support transport options. 4. Expand programs, secure grant funding and social enterprise opportunities. 5. Develop facilities, environmental resilience and cultural diversity. 6. Maintain Service Excellence and Audit frameworks and continuously improve.

TBCC Prides itself as being

Diverse, respectful, inclusive, accepting, welcoming, with safe space for everyone.

TBCC welcomes the following and more

Seniors, all nationalities, people with disabilities, disability assistance dogs, LGBTI, breast

feeding, wheel chair accessible.

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Tailem Bend Community Centre

Commonwealth Home Support Program (CHSP) Murray Mallee Community Passenger Network (MMCPN)

Assessment/Reassessment An assessment is required before the commencement of any CHSP and MMCPN service. Please call My Aged Care, the national gateway for Aged Care Services on free call number 1800 200 422 and request the Coorong Community Links Combined Program – Tailem Bend Community Centre. Alternatively, you can visit the My Aged Care website www.myagedcare.gov.au. Tailem Bend Community Centre staff can assist you with registration please call 8572 3513 to make an appointment time. Younger people with a disability (under 65 years or 50 for ATSI) assessments are conducted by TBCC staff please call 08 8572 3513. Regular reviews will be conducted by TBCC staff to ensure that the services delivered still meet your needs. All services are subject to eligibility, availability, priority of services and funding. Due to the 8,830kms of service delivery in the Coorong region services may be delayed due to contractor availability timeframes for services will be communicated by TBCC staff.

Privacy and Confidentiality

Your privacy and confidentiality is respected by the TBCC staff we are committed to protecting

your personal information and dignity. We will not disclose any personal information without

your prior consent. You have the right to withdraw your consent at any time by contacting the

TBCC Coordinator. TBCC adheres to the Information Sharing Guidelines (ISG) decision

making steps and practice guide. http://www.ombudsman.sa.gov.au/wp-content/uploads/ISG-

Decisions-Making-Steps-and-Guide.pdf

Accessing your personal information

TBCC has a legal obligation to comply with the Freedom of Information Act 1991. With your

consent information may be provided to other CHSP service providers to support continuity

of care. You may access your information at any time contact the Tailem Bend Community

Centre on 8572 3513

Refusal and/or withdrawal of service

If you refuse or withdraw from a service you may re-apply at any time without fear of prejudice.

TBCC may refuse / withdraw its services if a client does not meet the funding requirements

and you will be advised of reasons for this should it happen. We will refer you to another CHSP

/ NDIS provider if applicable.

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Commonwealth Home Support Program (CHSP) Services

Principles of the CHSP program The program will:

• Promote each client’s opportunity to maximise their capacity and quality of life through:

- being client-centred and providing opportunities for each client to be actively involved in addressing their goals

- focusing on retaining or regaining each client’s functional and psychosocial independence

- building on the strengths, capacity and goals of individuals

• Provide services tailored to the unique circumstances and cultural preference of each client, their family and carers

• Ensure choice and flexibility is optimised for each client, their carers and families

• Emphasise responsive service provision for an agreed time period and with agreed review points

• Support community and civic participation that provide valued roles, a sense of purpose and personal confidence

• Develop and promote strong partnerships and collaborative working relationships between the person, their carers and family, support workers and grant recipients.

Eligibility Frail, older person who:

• is aged 65 years and over (or 50 years and over for Aboriginal and Torres Strait Islander peoples); and

• has difficulty performing activities of daily living without help due to functional limitations (for example communications, social interaction, mobility or self-care); and **NOTE** There are costs associated with the provision of the services listed in this information brochure. Please check with the CHSP Service Provider of the relevant service. The services are used to assist with your care needs. Contact the Tailem Bend Community Centre CHSP Coordinator to discuss criteria for fee waivers to assist people who have limited capacity to pay for services required.

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CHSP Fees

▪ CHSP Contributions are set at the same scale for each individual delivery of service

and will not exceed the actual cost of a service provision. ▪ The funding percentage determined by the TBCC Board of Management will be

calculated for pensioners at 30% CHSP 70% or non-pensioners 50% CHSP 50% (dependant on the client’s capacity to pay)

▪ The CHSP staff are delegated the responsibility to determine the ratio of funding

allocation. ▪ Agencies will be charged in full the cost of the service should a Service Recipient be

receiving compensation payments intended to cover the cost of a service provided. Social Support Regular social and educational classes are offered at the Tailem Bend Community Centre and throughout the Coorong please call 08 8572 3513 or visit http://www.tbcc.org.au/ for the current timetable. TBCC host a monthly ‘Our Goldies’ lunch with information sessions, guest speakers and at least 4 bus trips per year as requested by clients. Call TBCC for details and a copy of the annual calendar of events. Home Maintenance The Home Support Program provides essential minor and major home maintenance to ensure your home is in a safe and habitable condition. Minor home maintenance and repairs such as replacing light bulbs, minor plumbing, gutter and window cleaning, and garden maintenance such as clearing paths, mowing, trimming shrubs (not trees above 2m) and rubbish removal (dump fees may be required for non-green waste). Home Modification Minor and major modifications are provided to improve safety and accessibility as directed by Occupational Therapist (OT) recommendations. Modifications may include grab rails, banister rails, half steps, hand held shower heads and door shields/magnets/reversals. To receive these services contact My Aged Care 1800 200 422 for your request for service application or via the My Aged Care Website www.myagedcare.gov.au If you require assistance to access the website, or help with calling My Aged Care, please call the Tailem Bend Community Centre on 08 8572 3513 for assistance.

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Domestic & Personal Assistance can be provided by Country Health SA Local Health Network Murray Mallee Community Health Service PO Box 346 Murray Bridge SA 5253 Tel: (08) 85356800 Mobile: 0427 715 114 Website: www.health.sa.gov.au Transport

Transport can be arranged to attend TBCC events and

activities. When you book an event or activity, please let us

know you also need pickup.

Transport can also be arranged for you to attend medical

appointments, visit a doctor or a hospital. This service is

not strictly a CHSP service. It is a community service that

can be accessed by CHSP eligible clients through the

Murray Mallee Community Passenger Network TBCC

telephone 85723 513 Email: mmcpn@tbcc.org.au

Carer’s Support / Respite

A person can come to your home for a few hours and look after the person you care for, so

that you can have a rest - this service is called Respite Care. Please contact Carers SA

Australia 1800 052 222 for details.

If you care for someone at home, you may also like to be part of a group to receive support

and information. These services are called Carers’ Support. Please contact Carers SA Murray

Bridge 1800 052 222

Aboriginal Aged Care aged 50 years and above

The program is driven by the Elders of the region and is focussed on ensuring the delivery of

services that the Elders have considered as the most appropriate outcomes for their

communities.

There is a referral process for Aboriginal Specific Community Aged Care Packages offered by

Tumake Yande contact Murray Bridge 8535 6800 or 0402155239 (Tumake means ‘taking

care’ and Yande means ‘old’) Tumake Yande is a Ngarrindjeri term and it defines what it is

that the Aboriginal Aged Care Program actually does. Please note registration is still required

via My Aged Care on free call number 1800 200 422 or via website www.myagedcare.gov.au

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Murray Mallee Community Passenger Network (MMCPN) The Murray Mallee Community Passenger Network (MMCPN) is managed by the Tailem Bend Community Centre. We assist people living in regional communities who are transport disadvantaged by:

• assessing eligibility • providing advice on transport options • advising of your Passenger Rights and Responsibilities • assisting with general transport enquiries

The MMCPN is serviced by volunteer drivers for eligible people living in the District Council areas of:

MMCPN SERVICES Community Passenger Network The Community Passenger Network provides transport with a volunteer driver where no other appropriate transport is available within the region. The Murray Mallee Community Passenger Network (MMCPN) coordinates this service with the support of volunteer drivers. The Service

• Operates Monday - Friday (excluding Public Holidays) *

• Comfortable air-conditioned sedans

• A carer or travel companion can travel free to support the passenger (conditions apply)

• Eligibility and conditions apply

• Fee for service applies

• Service is subject to volunteer and vehicle availability Service Area For eligible people living in the District Council areas of:

• Coorong

• Karoonda East Murray

• Southern Mallee Conditions • Passengers are responsible for their own dietary needs • Passengers need to be respectful and considerate of volunteer drivers • No smoking

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Medical Bus

The Medical Bus Service is a vital link for regional communities to attend medical appointments that are not accessible within their own towns. The Murray Mallee Community Passenger Network (MMCPN) is the brokerage service for the Medical Bus. The Service

• Operates from Keith to Adelaide

• Operates Monday - Friday (excluding Public Holidays)

• Coaches are air-conditioned and wheelchair accessible

• Service is for medical appointments only

• Medical appointments in Adelaide need to be between 11:00am and 2:00pm (finished by 2:30pm)

• A carer or travel companion can travel free (conditions apply)

• Eligibility and conditions apply

• Fee for service applies

Service Area District Council areas of:

• Coorong

• Karoonda East Murray

• Mid Murray

• Rural City of Murray Bridge

• Southern Mallee

• Tatiara

Conditions

• Transport will not be available for a period of 6 weeks following hip replacement surgery (medical certificate required)

• Passengers are responsible for their own dietary requirements • Passengers need to be respectful and considerate of fellow passengers and the driver • Passengers to advise any special needs for transport (eg Oxygen cylinder, Wheelchair

etc) at the time of booking • No smoking MMCPN ELIGIBILITY If you are unable to drive yourself, do not have family or friends that can assist or do not have access to public transport, then you may be eligible to use MMCPN transport services. Eligibility for this service:

• people over 65 years (or over 50 years for Aboriginal and Torres Strait Islander people)

• people under 65 years (or under 50 years for Aboriginal and Torres Strait Islander people) who are mobility constrained limiting their ability to access general public transport services

• people who are transport disadvantaged

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MMCPN FEES

Community Passenger Network Pricing Scale

Prices are charged per client based on distance from client's home Prices are subject to change Medical Bus Tailem Bend prices incorporate Tintinara, Coonalpyn, Coomandook, Yumali, Meningie & Wellington East Prices

KEITH - ADELAIDE $36.00 return

KEITH - MURRAY BRIDGE $21.00 return

MURRAY BRIDGE - ADELAIDE $25.00 return

MURRAY BRIDGE - MT BARKER $15.00 return

TAILEM BEND - ADELAIDE $30.00 return

TAILEM BEND - MT BARKER $30.00 return

TAILEM BEND - MURRAY BRIDGE $15.00 return

Note: On 1 July 2019 Coorong Coaches will increase their fees by an additional $2 return

• One-way transport half pricing cost

• Prices are subject to change MMCPN PROCEDURES

MMCPN Client Non-Response Procedures - Community Passenger

MMCPN Client Non-Response Procedures – Medical Bus

MMCPN Transport on Fire Risk Days

0 - 5 km $8.00

6 - 15 km $15.00

16 - 50 km $25.00

51 - 150 km $40.00

151 - 250 km $60.00

251 - 450 km $80.00

451 - 600 km $100.00

601 km + Price on Application

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MMCPN FEES

Community Passenger Network Pricing Scale

Prices are charged per client based on distance from client's home Prices are subject to change Medical Bus Tailem Bend prices incorporate Tintinara, Coonalpyn, Coomandook, Yumali, Meningie & Wellington East Prices

KEITH - ADELAIDE $36.00 return

KEITH - MURRAY BRIDGE $21.00 return

MURRAY BRIDGE - ADELAIDE $25.00 return

MURRAY BRIDGE - MT BARKER $15.00 return

TAILEM BEND - ADELAIDE $30.00 return

TAILEM BEND - MT BARKER $30.00 return

TAILEM BEND - MURRAY BRIDGE $15.00 return

Note: On 1 July 2019 Coorong Coaches will increase their fees by an additional $2 return

• One-way transport half pricing cost

• Prices are subject to change MMCPN PROCEDURES

MMCPN Client Non-Response Procedures - Community Passenger

MMCPN Client Non-Response Procedures – Medical Bus

MMCPN Transport on Fire Risk Days

0 - 5 km $8.00

6 - 15 km $15.00

16 - 50 km $25.00

51 - 150 km $40.00

151 - 250 km $60.00

251 - 450 km $80.00

451 - 600 km $100.00

601 km + Price on Application

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Charter of Care Recipients’ Rights and Responsibilities – Home Care

Aged Care Act 1997, Schedule 2 User Rights Principles 2014 (amended on 27 February 2017) 1 Care recipients’ rights - home care General (1) Each care recipient has the following rights: (a) to be treated and accepted as an individual, and to have his or her individual preferences respected (b) to be treated with dignity, with his or her privacy respected (c) to receive care that is respectful of him or her, and his or her family and home (d) to receive care without being obliged to feel grateful to those providing the care (e) to full and effective use of all human, legal and consumer rights, including the right to freedom of speech regarding his or her care (f) to have access to advocates and other avenues of redress (g) to be treated without exploitation, abuse, discrimination, harassment or neglect. Consumer Directed Care - choice and flexibility (2) Each care recipient has the following rights: (a) to be supported by the approved provider: (i) to set goals in relation to the outcomes he or she seeks from home care (ii) to determine the level of ongoing involvement and control that he or she wishes to have in the provision of the home care (iii) to make decisions relating to his or her own care (iv) to maintain his or her independence as far as possible (b) to choose the care and services that best meet his or her goals and assessed needs and preferences, within the limits of the resources available (c) to have choice and flexibility in the way the care and services are provided at home (d) to participate in making decisions that affect him or her (e) to have his or her representative participate in decisions relating to his or her care if he or she requests it or if he or she does not have capacity (f) to choose the approved provider that is to provide home care to him or her, and to have flexibility to change that approved provider if he or she wishes. Consumer Directed Care - care and services (3) Each care recipient has the following rights: (a) to receive reliable, coordinated, safe, quality care and services which are appropriate to meeting his or her goals and assessed needs (b) to be given before, or within 14 days after, he or she commences receiving home care, a written plan of the care and services that he or she expects to receive (c) to receive care and services that take account of his or her other care arrangements and preferences (d) to ongoing review of the care and services he or she receives (both periodic and in response to changes in his or her personal circumstances), and modification of the care and services as required. Consumer Directed Care - individualised budget and monthly statement of available funds and expenditure (3A) Each care recipient has the following rights: (a) to receive an individualised budget for the care and services to be provided (b) to have his or her individualised budget reviewed and, if necessary, revised if: (i) the care and services to be provided, or the costs of providing the care and services, change; or (ii) he or she requests the approved provider to review and, if necessary, revise the individualised budget (c) to receive a monthly statement of the funds available and the expenditure in respect of the care and services provided during the month. Personal information (4) Each care recipient has the following rights: (a) to privacy and confidentiality of his or her personal information (b) to access his or her personal information. Communication (5) Each care recipient has the following rights: (a) to be helped to understand any information he or she is given

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(b) to be given a copy of this Charter (c) to be offered a written agreement that includes all agreed matters (d) to choose a person to speak on his or her behalf for any purpose. Comments and complaints (6) Each care recipient has the following rights: (a) to be given information on how to make comments and complaints about the care and services he or she receives (b) to complain about the care and services he or she receives, without fear of losing the care or being disadvantaged in any other way (c) to have complaints investigated fairly and confidentially, and to have appropriate steps taken to resolve issues of concern. Fees (7) Each care recipient has the following rights: (a) to have his or her fees determined in a way that is transparent, accessible and fair (b) to receive invoices that are clear and in a format that is understandable (c) to have his or her fees reviewed periodically and on request when there are changes to his or her financial circumstances (d) not to be denied care and services because of his or her inability to pay a fee for reasons beyond his or her control. 2 Care recipients’ responsibilities - home care General (1) Each care recipient has the following responsibilities: (a) to respect the rights of care workers to their human, legal and workplace rights including the right to work in a safe environment (b) to treat care workers without exploitation, abuse, discrimination or harassment. Care and services (2) Each care recipient has the following responsibilities: (a) to abide by the terms of the written home care agreement (b) to acknowledge that his or her needs may change and to negotiate modifications of care and service if his or her care needs change (c) to accept responsibility for his or her own actions and choices even though some actions and choices may involve an element of risk. Communication (3) Each care recipient has the following responsibilities: (a) to give enough information to assist the approved provider to develop, deliver and review a care plan (b) to tell the approved provider and their staff about any problems with the care and services (c) before the care recipient changes approved providers, to tell the approved provider and their staff of the day the care recipient intends to cease to receive home care services from the approved provider. Access (4) Each care recipient has the following responsibilities: (a) to allow safe and reasonable access for care workers at the times specified in his or her care plan or otherwise by agreement (b) to provide reasonable notice if he or she does not require home care to be provided on a particular day. Fees (5) Each care recipient has the responsibility to pay any fees as specified in the agreement or to negotiate an alternative arrangement with the provider if any changes occur in his or her financial circumstances.

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Advocacy Advocacy may be able to help you.

An advocate can:

• provide you with information about your rights and responsibilities • help you to raise your issues with us or the service provider • support you at any stage during the complaints process.

Advocacy is free, independent and confidential. An advocate will always seek your

permission before taking action. You can call the National Aged Care Advocacy Line on

1800 700 600. With your permission, we can phone an advocacy agency on your behalf to

explain your concerns and arrange for the agency to contact you.

Anyone can raise a concern. We encourage you to raise your concern with the service

provider first.

You can submit your complaint anonymously or confidentially. However, this can limit what

we can do to help, so it is best to submit your concern openly. We can explain the

differences between open, anonymous and confidential complaints when you call. If you

have a concern or feedback about the aged care you or someone else is receiving, you can

talk to us. Engage Empower Safeguard 1800 951 822 agedcarequality.gov.au

If you are deaf or have a hearing or speech impairment: call 1800 555 677 (National Relay

Service) and ask for 1800 951 822

Aged Rights Advocacy Service Inc. 45 Flinders Street ADELAIDE SA 5000 Phone: (08) 8232 5377 1800 802 030 Disability Rights Advocacy Service Shop 4 Henley Beach Road Mile End SA 5031 Phone (08) 8531 9500 Translating & Interpreting Service (TIS) National If you need an interpreter: call 131 450 (Translation and Interpreting Service) and ask for 1800 951 822. Seniors Information Services 149 Currie Street, ADELAIDE SA 5000, Phone: 1800 636 368 Advocacy for Carers Commonwealth Carers Resource Centre Phone: 1800 242 636 You may also contact your State or Federal Member of Parliament to assist and advise you.

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What if I am not happy with the service provided? It is important to inform your CHSP or MMCPN service provider if you have any concerns with the service you receive. Complaints will not affect your entitlement to services. We encourage your feedback if you are not satisfied with, or you have a question about the CHSP or MMCPN services administered by TBCC such as the Home Modifications, Home Maintenance services or Transport please tell us so we can improve. If you wish to make a complaint, or you have grievance with the Home Modifications and Home Maintenance program in the first instance please contact the Coorong Combined Community Link CHSP service Coordinator by telephoning 8572 3513. This may be verbal or in writing. However, a letter acknowledging receipt of a written complaint should be forwarded within three (3) working days. If you are not happy with the way your complaints have been addressed, you can take it further by contacting either: If you can’t resolve your concern with your service provider, you can contact the Aged Care Quality and Safety Commission •Anyone can lodge a concern •It is free •You can be anonymous or confidential •You can also give us feedback about the care you or someone else is receiving to help us when we check a service against quality standards •Call us on 1800 951 822 or visit agedcarequality.gov.au for more information ACCC Australian Competition & Consumer Commission Adelaide office Level 2 19 Grenfell Street Adelaide SA 5000 GPO Box 922 Adelaide SA 5001 Ph:(08) 8213 3444 Aged Rights Advocacy Service Inc. 1800 700 600 or (08) 8232 5377 Health and Community Services Complaints Commissioner (HCSCC) 1800 232 007 This service assists service users, carers and service providers resolve complaints about health and community services, when a direct approach to the service provider is either unreasonable, or was unsuccessful. (Interpreter Service is available) Ombudsman SA 1800 182 150 or 08 8226 8699 www.ombudsman.sa.gov.au Office for the Ageing 8204 2420 www.sahealth.sa.gov.au

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Useful Contacts My Aged Care 1800200422

National Disability Insurance Scheme (NDIS) 1800 800 110

Aged and Community Services SA & NT Inc 8338 7111

Aged Care Association Australia SA 8338 6500

Aged Care Information Line 1800 200 422

https://agedcarequality.govcms.gov.au/resource-library

Aged Rights Advocacy 1800 700 600

Alzheimer’s Australia - SA 8372 2100

Carers Advisory Service 1800 242 636

Commonwealth Carelink Centre 1800 052 222

Commonwealth Carer Respite Centre 1800 052 222

Coorong District Council 1300 785 277

Coorong Health Service—Meningie Campus 8575 2777

Coorong Health Service—Tailem Bend Campus 8572 5800

Dementia Hotline 1800 100 500

Disability SA 1300 786 117

Ethnic Link Services 1800 648 598

Health & Community Services Complaints Line 1800 232 007

Legal Services Commission of SA (Legal Helpline) 1300 366 424

Murray Mallee Aged Care Group 8532 2255

Murray Mallee Community Health Service 8535 6800

Murray Mallee Consumer Advisory Group 8569 1643

Murray Mallee Community Passenger Network 8572 3513

Office for the Ageing 8226 6000

Palliative Care Council of SA Inc 8271 1643

River Murray and Mallee Carers Murray Bridge 85846855

Riverland 85825485

Tailem Bend Community Centre Inc 8572 3513

Telephone Interpreter Services 13 14 50

Tumake Yande—Aboriginal Aged Care 8535 6800

Seniors Information Service 1800 636 368

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Registering with My Aged Care tips

Call My Aged Care on 1800 200 422 Have your pension card, and Medicare card with you. You may have to hold for a while before you actually start with the process tell them you want to register yourself (or another person) If it is a registration for another person, have that person close by so he/she can authorise you to speak on his/her behalf. They will ask to speak to him/her. You will need his/her pension card, and Medicare card. Go through all the questions and if they have trouble finding the Tailem Bend Community Centre, tell them to put ELWOMPLE with the 5260 or 5259 postcode. The Tailem Bend Community Centre Service Name is: Coorong Community Links Combined Program – Tailem Bend Community Centre. Please make sure that My Aged Care AND the Assessor know what the service name is. When asked if you are socially isolated you should answer YES, as living in the Coorong region qualifies you to be in “an isolated rural area” If you reside elsewhere in the Coorong District Council area, also tell them if you get social support from your local town (e.g. local medical centres or hospitals) During the assessment, be very clear about what services you need to enable you to stay in your own home as long as possible. Tell them if you receive services from Tailem Bend Community Centre (Social Support/Golden Oldies or Classes; Home Maintenance or Home Modifications etc.) Once registered you will need to be assessed by an accredited assessor. The assessor will ring when they receive a referral from my aged care may take up to two weeks. Don’t be afraid to change their suggested appointment time if it doesn’t suit you. Please call the Tailem Bend Community Centre if you require assistance with your registration our staff are happy to make an appointment time to assist you.

Disclaimer

Every care has been taken in checking the accuracy of details in this brochure. The

Tailem Bend Community Centre does not guarantee that this brochure is without error

of any kind, or wholly suitable for your certain use, and disclaims liability for error or

other outcome which may come about from your dependence on any information

contained in this brochure.

The Coorong Combined Community Link ONLY administers the Home Maintenance

Modification and Social Support Services detailed in this brochure. All other services

are provided by other CHSP Service Providers in the region.

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