contents · occupation is a set of job roles, which perform similar/related set of functions in an...

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Contents 1. Introduction and Contacts..…………. P1

2. Qualifications Pack……………............ P3

3. Glossary of Key Terms …………..….…. P5

4. OS Units……………………..……..……...... P8

5. Nomenclature for QP & OS…..…...... P60

6. Assessment Criteria for each NOS….. P62

➢ OS describe what individuals need to do, know and understand in order to carry out a particular job role or function

➢ OS are performance

standards that individuals must achieve when carrying out functions in the workplace, together with specifications of the underpinning knowledge and understanding

Logistics Skill Council (LSC) ‘Temple Towers’, Ground Floor, No 476 Anna Salai, Nandanam, Chennai 600 035 Email: [email protected]

Qualifications Pack: Vessel Operator Grade 3

(Electives – Near Coastal Vessel Operations/ Tug Vessel Operations

/Passenger Vessel Operations)

(Options – Ship and Yard Planning)

SECTOR: LOGISTICS

SUB-SECTOR: Inland Waterways

OCCUPATION: - Deck Operations, Vessel Operations, Navigation and Planning

REFERENCE ID: LSC/Q4103

ALIGNED TO: Currently N/a for inland waterway vessels

Brief Job Description: The individual is responsible for overall boat operations and

ensures safety, security and facilities on the vessel. S/He plans and leads the

specialised operations like passenger vessel, tug vessel and NCV operations.

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Introduction

QUALIFICATIONS PACK - OCCUPATIONAL STANDARDS FOR LOGISTICS SECTOR

Qualifications Pack for Vessel Operator Grade 3

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Electives

Elective 1: Near Coastal Vessel Operations

The unit is about planning and conducting near sea operations like supply of goods

to offshore locations

Elective 2: Tug Vessel Operations

The unit is about load planning, route mapping, assess operational limitations and

operating for tug vessels

Elective 3: Passenger Vessel Operations

The unit is about assessing and facilitating passenger experience in a passenger

vessel

Options

Option 1: Ship and Yard Planning

The unit is about supervising cargo handling and storage operations in the port

terminal, Inland Container Depot (ICD) or Container Freight Station (CFS)

Personal Attributes: The job holder should have normal or corrected eyesight, be

physically fit and should have attention to details, and adaptability. The individual

should be pro-active, organised and multitask.


3

Job Role Vessel Operator Grade 3

Role Description The individual is responsible for overall boat operations

and ensures safety, security and facilities on the vessel.

NSQF

Minimum Educational

Qualifications

Maximum Educational

Qualifications

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Diploma / Class XII with relevant experience

-

Prerequisite License or Training Not Applicable for License. Should be proficient and cleared Level 4

Minimum Job Entry Age 21 years

Experience 2 years of work/experience as Vessel Operator Grade 2 and 1.5 years of work/apprentice experience as Vessel Operator Grade 1

Applicable National

Occupational Standards (NOS)

Compulsory:

1. LSC/N4107 Plan and oversee operations

2. LSC/N4108 Inspect and maintain vessel and equipment

3. LSC/N9701 Business development and stakeholder relations

4. LSC/N9602 Review performance and develop performance improvement plan

5. LSC/N9603 Profit and loss account management and cost accounting

6. LSC/N9904 Maintain integrity and ethics in operations

7. LSC/N4102 Follow and monitor health, safety and security procedures on vessel

Electives (Mandatory to select atleast one): Elective 1: Near Coastal Vessel Operations 1.1 LSC/N4109 Manage near coastal vessel operations

Qualifications Pack Code LSC/Q4103


Credits(NSQF) TBD Version number 1.0

Sector Logistics Drafted on 30/06/2018

Sub-sector Inland waterways Last reviewed on 04/05/2019

Occupation

Deck Operations, Vessel Operations, Navigation and Planning

Next review date 04/05/2022

NSQC Clearance on

Effective from date

Job

Det

ails


4

Elective 2: Tug Vessel Operations

2.1 LSC/N4106 Manage tug vessel operations

Elective 3: Passenger Vessel Operations

3.1 LSC/N3902 Manage passenger vessel operations

Options (Not mandatory) Option 1: Ship and Yard Planning

1.1 LSC/N3511 Perform ship and yard planning

Performance Criteria As described in the relevant OS units


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Keywords /Terms Description

Core Skills/Generic Skills

Core Skills or Generic Skills are a group of skills that are key to learning and working in today's world. These skills are typically needed in any work environment. In the context of the NOS, these include communication related skills that are applicable to most job roles.

Function

Function is an activity necessary for achieving the key purpose of the sector, occupation, or area of work, which can be carried out by a person or a group of persons. Functions are identified through functional analysis and form the basis of NOS.

Job role Job role defines a unique set of functions that together form a unique employment opportunity in an organization.

Knowledge and Understanding

Knowledge and understanding are statements which together specify the technical, generic, professional and organizational specific knowledge that an individual needs in order to perform to the required standard.

National Occupational Standards (NOS)

NOS are Occupational Standards which apply uniquely in the Indian context

Occupation Occupation is a set of job roles, which perform similar/related set of functions in an industry.

Organisational Context Organisational Context includes the way the organization is structured and how it operates, including the extent of operative knowledge managers have of their relevant areas of responsibility.

Performance Criteria Performance Criteria are statements that together specify the standard of performance required when carrying out a task.

Qualifications Pack(QP)

Qualifications Pack comprises the set of NOS, together with the educational, training and other criteria required to perform a job role. A Qualifications Pack is assigned a unique qualification pack code.

Electives Electives are NOS/set of NOS that are identified by the sector as contributive to specialization in a job role. There may be multiple electives within a QP for each specialized job role. Trainees must select at least one elective for the successful completion of a QP with Electives.

Options Options are NOS/set of NOS that are identified by the sector as additional skills. There may be multiple options within a QP. It is not mandatory to select any of the options to complete a QP with Options.

Unit Code Unit code is a unique identifier for an Occupational Standard, which is denoted by an ‘N’

Unit Title Unit title gives a clear overall statement about what the incumbent should be able to do.

Qualifications Pack Code

Qualifications Pack Code is a unique reference code that identifies a qualifications pack.

Scope Scope is the set of statements specifying the range of variables that an individual may have to deal with in carrying out the function which have a

Def

init

ion

s


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critical impact on the quality of performance required.

Sector Sector is a conglomeration of different business operations having similar businesses and interests. It may also be defined as a distinct subset of the economy whose components share similar characteristics and interests.

Sub-Sector Sub-sector is derived from a further breakdown based on the characteristics and interests of its components.

Sub-functions Sub-functions are sub-activities essential to fulfil the achieving the objectives of the function.

Technical Knowledge Technical Knowledge is the specific knowledge needed to accomplish specific designated responsibilities.


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Keywords /Terms Description

3PL Third party logistics

BP Bollard Pull

CFS Container Freight Station

ECDIS Electronics Charts Display and Information System

ERP Enterprise Resource Planning

ETA Expected Time of Arrival

GPS Global Positioning System

ICD Inland Container Depot

IMDG International Maritime Dangerous Goods

JIT Just in Time

MHEs Material Handling Equipment

MIS Management information system

NCV Near Coastal Vessel

NOS National Occupational Standards

NSQC National Skills Qualifications Committee

NSQF National Skills Qualifications Framework

OS Occupational Standards

OSHA Occupational Safety and Health Administration

PGA Participative Government Agencies

PMS Planned maintenance schedules

PPE Personal Protective Equipment

QP Qualifications Pack

RFID Radio-Frequency Identification

SLA Service Level Agreements

SOP Standard Operating Procedures

VHF Very High Frequency

Acr

on

yms

LSC/N4107 Plan and oversee operations

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Overview

This unit is about planning route and operational strategy


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Unit Code LSC/N4107

Unit Title (Task)

Plan and oversee operations

Description This unit is about planning, operations, coordinating, communicating and overseeing vessel operations

Scope This unit/task covers the following:

• Operational planning and coordination

• Oversee navigation, cargo operations and other activities

Range: Management information system (MIS), navigation aids, Standard Operating

Procedures (SOP), computer, projector, worksheets, stationery etc.

Performance Criteria(PC) w.r.t. the Scope

Element Performance Criteria

Operational planning and coordination

To be competent, the user/individual on the job must be able to: PC1. assess if the vessel is fit and equipped to perform the specified task

PC2. develop vessel’s sailing plan based on transport and travel requirements,

using the map and navigation aids, factoring in weather and tide forecasts

PC3. coordinate with port authorities, clients, shipping agents, etc. to finalize

details regarding route, cargo, ETA, costs and continuous update on vessel

position and status

PC4. check for availability of adequate equipment, ration, stores, spares, life

jackets and PPEs factoring in buffer for unforeseen circumstances

PC5. order the master/ crew to execute the planned route

PC6. work out expected time of arrival (ETA)

PC7. communicate and update the port on the progress of the vessel

Oversee navigation, cargo operations and other activities

To be competent, the user/individual on the job must be able to: PC8. review and approve the task allocation plan prepared by masters for engine,

catering, deck and cargo operation

PC9. coordinate with shipper, surveyor and port for cargo discharge and loading

and provide sign-off

PC10. take regular update on engine room operations, cargo security and navigation

of vessel during operations

PC11. guide and approve major overhauls and course corrections as required

PC12. devise emergency strategy, oversee emergency drills, and review inspection

reports for emergency equipment

PC13. check update on inventory and stock and make arrangement for

replenishment

Knowledge and understanding (K)

A. Organizational

context

The individual on the job needs to know: KA1. organizational procedures and SOPs for tasks at hand, documentation policy

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and emergency responses, internal communication over network

KA2. security and safety procedures to be followed

KA3. reporting structure of the organization for escalation of issues

KA4. risk and impact of not following defined procedures/work instructions

KA5. coding system followed to communicate using flags, hand signals and sound

signals

B. Technical knowledge

The individual on the job needs to know and understand: KB1. navigation terms and Mercator chart

KB2. sea and port watch systems

KB3. meteorological instruments such as Stevenson screen, Psychrometer,

Barometer, Barograph, Anemometer, magnetic compass

KB4. international code of signal and flags

KB5. hazard identification and avoidance, warnings and safety signs

KB6. emergency evacuation procedure

KB7. handling of fuel spillage

KB8. preparing of overall vessel maintenance plans, planned maintenance

schedules (PMS), emergency and contingency plans

KB9. various engine and deck operations

KB10. use of fire extinguisher

Skills (S)

A. Core skills/

generic skills

Reading skills

The user/individual on the job needs to know how to read: SA1. written instructions

SA2. map and navigational charts

SA3. messages over internal and port communication system

Writing skills

The user/individual on the job needs to know how to write: SA4. instructions and reports

SA5. communication via email and letters to stakeholders

Oral communication (listening and speaking skills)

The user/individual on the job needs to know how to: SA6. communicate in clear and concise manner with the crew, port authorities,

shippers and other stakeholders

B. Professional Skills

Decision making

The user/individual on the job needs to know how to: SB1. identify the most efficient route

SB2. decide on operation plan

SB3. identify acitivities to be prioritised

Plan and organize


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The user/individual on the job needs to know how to: SB4. plan and estimate the time for each activity

SB5. Plan work allocation and maintenance schedules

SB6. respond in a timely manner

SB7. prioritize and execute tasks based on instructions

Customer centricity

The user/individual on the job needs to know and understand: SB8. importance of given timelines

SB9. urgency of priority requests

Problem solving

The user/individual on the job needs to know how to: SB10. resolve queries with respect to navigation, cargo, deck and engine operations

SB11. authorize overhauling and major maintenance to troubleshoot problems

Analytical thinking

The user/individual on the job needs to know how to: SB12. analyse trends and identify common route options

SB13. analyse trends and anticipate cargo and make prior adjustment and

arrangements

SB14. analyse performance across teams and identify skilling needs

Critical thinking

The user/individual on the job needs to know how to: SB15. identify and inform regarding emergency on vessel and action to be taken SB16. check that the cargo is correctly weighed and discharged to avoid any losses SB17. check for overall security of the vessel and cargo SB18. identify hazardous situation and dangerous goods and ensure adequate

precautions are taken

NOS Version Control

NOS Code LSC/N4107


Industry Logistics Drafted on 30/06/2018

Industry Sub-sector Inland waterways Last reviewed on 28/03/2019

Occupation

Vessel Operations (Navigation, vessel planning, route planning)


LSC/N4108 Inspect and maintain vessel and equipment

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Overview

This unit is about checking overall maintenance and functioning of the vessel equipment’s


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Unit Code LSC/N4108

Unit Title (Task)

Inspect and maintain vessel and equipment

Description This unit is about checking overall maintenance and functioning of the vessel equipment


• Inspect engine parts and equipment

• Inspect deck and cargo handling equipment

Range: Vessel and engine room equipment, checklist, Standard Operating Procedures

(SOP), computer, projector, stationery, worksheets, etc.



Inspect engine part and equipment

To be competent, the user/individual on the job must be able to: PC1. check daily report of engineers and engine crew regarding engine and

auxiliary machine operations

PC2. conduct an inspection of engine room to check for cleanliness, availability of

adequate fuel, functioning of exhausts, working condition

PC3. conduct a trial run of engines and auxiliary part to check for troubles, repairs,

etc.

PC4. order a full maintenance check including greasing, painting and other

preventive maintenance based on inspection

PC5. oversee external repairs, servicing and overhauling parts and equipment’s

Inspect deck and deck equipment

To be competent, the user/individual on the job must be able to: PC6. check daily report of master and deck crew regarding status of deck

equipment and deck facility

PC7. conduct an inspection of deck to check for cleanliness, missing paint jobs,

corrosion, fractures, working condition, presence of emergency equipment,

etc.

PC8. check the functioning of anchors and steering units

PC9. review order maintenance including greasing, painting and carpentry for

preventive maintenance of deck and deck equipment based on inspection


A. Organizational

Context

The individual on the job needs to know and understand: KA1. organizational procedures

KA2. documentation and reporting as per organization's mandate

KA3. security procedures to be followed

KA4. escalation matrix for reporting identified problems


KA6. coding system followed to label cargo

KA7. IT system and Enterprise Resource Planning (ERP) system of the organization

B. Technical The individual on the job needs to know and understand:

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knowledge

KB1. various parts and components of the ship

KB2. different type of vessels and their functions and cargo

KB3. different type of cargo and their handling requirement

KB4. various types of PPEs and their usage

KB5. electrical shock and precautions to be observed to prevent shock

KB6. types of power tools and equipment

KB7. emergency procedure of dealing with pumps and valves

KB8. functions of various kinds of equipment such as hoists, cranes and booms

KB9. various signs and signals

KB10. functions of capstan and winches

KB11. donning and using breathing apparatus

KB12. use of electrical equipment

Skills (S)

C. Core Skills/

Generic Skills

Reading skills

The user/individual on the job needs to know how to read: SA1. written instructions SA2. map and navigational charts SA3. Messages over internal and port communication system

Writing skills

The user/individual on the job needs to know how to write: SA4. Instructions and reports SA5. communication via email and letters to stakeholders


The user/individual on the job needs to know how to: SA6. communicate in clear and concise manner with the crew, port authorities,

shippers and other stakeholders

D. Professional

Skills

Decision making

The user/individual on the job needs to know how to: SB1. decide on maintenance and repair requirement

SB2. decide on maintenance task allocation

SB3. identify acitivities to be prioritised

Plan and organize

The user/individual on the job needs to know how to: SB4. plan and estimate the time for each activity

SB5. plan work allocation and maintenance schedules

SB6. respond in a timely manner


Customer centricity

The user/individual on the job needs to know and understand: SB8. importance of given timelines

SB9. urgency of priority requests


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Problem solving

The user/individual on the job needs to know how to: SB10. resolve queries with respect to deck and engine operations

SB11. authorize overhauling and major maintenance to troubleshoot problems

Analytical thinking

The user/individual on the job needs to know how to: SB12. analyse common issues with respect to deck and engine equipment

SB13. analyse trends of repairs and maintenance and schedule maintenance

SB14. analyse performance across teams and identify skilling needs

Critical thinking

The user/individual on the job needs to know how to: SB15. identify and inform regarding emergency on vessel and action to be taken

SB16. check that the equipment are well maintained and fit for operations

SB17. check for overall security of the vessel and cargo

SB18. identify hazardous situation in engine or deck and ensure adequate


NOS Version Control

NOS Code LSC/N4108




Occupation Vessel Operations Next review date 28/03/2022

LSC/N9701 Business development and stakeholder relations

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Overview This unit is about generating new business and maintaining relations with all stakeholders


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Unit Code LSC/N9701

Unit Title (Task)

Business development and stakeholder relations

Description This unit is about generating new business and maintaining relation with all stakeholders


• Generate new business prospects

• Maintain customer relations

• Coordinate with government officials, vendors and contractors Range: Management information system (MIS), Enterprise Resource Planning (ERP), worksheets, computer, projector, stationery etc.

Performance Criteria(PC) w.r.t. the scope


Generate new

business prospects

To be competent, the user/individual on the job must be able to:

PC1. obtain a list of existing clients and new prospects from the company's sales

database.

PC2. prepare sales targets and relationship strategies

PC3. prioritize the clients for contacting, based on the previous relationship

building calls made to each of them

PC4. call clients and prospects to seek meeting

PC5. meet client to offer new services and take feedback for current services

PC6. identify client’s business need and offer customized and bundled solutions

PC7. negotiate on costs, close the deal and collect organizational and payment

details of the client

PC8. take client's feedback before leaving

PC9. update information into ERP, inform the relevant departments on sale

closure

Maintain customer

relations

To be competent, the user/ individual must be able to: PC10. regularly interact with the client over phone, emails or personal visits

PC11. address the query raised by the customers effectively and timely

PC12. take appropriate actions on escalations raised by customers

PC13. handle customer grievances

PC14. quickly respond to the clients for their e-mails, voice-messages, calls, etc.

PC15. provide regular information to clients regarding new offerings, discounts,

customised solutions, etc.

Co-ordinate with

government officials,

vendors and

contractors

To be competent, the user/ individual must be able to: PC16. liaise with customs, other government departments, Participative

Government Agencies (PGAs), etc. and build professional relations with them

PC17. analyse and manage claim requests

PC18. co-ordinate with marketing agencies for publicity of services of the company

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PC19. negotiate with carriers, warehouse and transport operators, custom brokers,

insurance company representatives, vendors, etc. for services, preferential

rates, service level agreements (SLA), payment period, etc.

PC20. co-ordinate with labour contractor and local vendors for sufficient workforce,

carrier vehicle availability as per work demand


B. Organizational

context

(Knowledge of the

company /

organization and

its proses)

The individual on the job needs to know and understand: KA1. vision, mission and values of the company

KA2. company’s reporting structure to support and expedite project acivities

KA3. company’s policy and work instructions on quality standards as well as

documentation policy

KA4. importance of the individual’s role in the workflow

KA5. company’s policy on business ethics and code of conduct

KA6. business and performance of the company

KA7. knowledge repository and various projects done by the company

KA8. occupational health and safety standards, handling of special and dangerous

goods, etc.

KA9. procedures for dealing with loss or damage to goods

KA10. value of items handled and implications of damage/loss of the same

KA11. risk and impact of not following defined work, safety and security procedures

KA12. company policy defined turn aound time (TATs) and output metrics for daily

operations

KA13. just in time (JIT) mode of inventory management

KA14. coding system followed to label items

KA15. the IT system and ERP system of the organization


The user/individual on the job needs to know and understand:

KB1. process flow of service operation, value chain and basic supply chain value

map within the sub sector

KB2. state/country taxes and routing

KB3. local and global geographical knowledge

KB4. use of enterprise resource planning software (ERP)

KB5. use of tools for documentation: MS excel and MS Word, etc.

KB6. basics of statistical and quantitative analysis tools

KB7. use of spreadsheets to tabulate and analyze the data

KB8. structure and implications of fees and charges involved in transportation,

warehousing, etc.

KB9. transit rules and regulations

KB10. significance of team coordination to achieve revenue and productivity targets

of the organisation

KB11. customer relationship management


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KB12. about contract management and Service Level Agreement (SLA)

KB13. factors for evaluation of performance of vendors

Skills (S)

A. Core skills/ generic skills

Reading skills

The user/ individual on the job needs to know how to read:

SA1. company quality policy, work instructions and customer requirement

SA2. transit rules and trade policies

SA3. regulatory requirement associated with custom clearance

SA4. e-mails, invoices, letters, notes, memos, agreement reports, etc.

Writing skills

The user/ individual on the job needs to know how to:

SA5. write e-mails and letters to government officials, customers, vendors, etc.

SA6. note information about vendors on factors like quality of service,on-time

order completion, cooperation etc



SA7. listen and understand the requirements of the client

SA8. communicate with clients, government officials and other external

stakeholders by using various communication channels

SA9. exchange information with other managers, supervisory and operational staff

at all levels

SA10. carefully listen to vendor concerns and issues

C. Professional skills

Decision making


SB1. decide corrective measures to improve customer ratings

SB2. decide actions to be taken on escalations raised by the customer

SB3. decide appropriate action for poor performance and lack of cooperation by

vendor/ third party logistics (3PL)

SB4. identify and prioritise on select clients and prospects for generating business

Plan and organize


SB5. liaison with customers, government officials, vendors and staff to ensure that

smooth functioning of service centre/office

SB6. plan and organise review meetings with vendors, contractors

SB7. organise projects/ training plans for performance improvement

Customer centricity


SB8. take prompt action on queries raised by the customer

SB9. address customer requirement and offer customised or bundled solutions


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SB10. suggest ideas and solutions to increase customer loyalty and satisfaction

Problem solving


SB11. resolve the queries raised by customers as well as goverment officals

SB12. address the queries raised by vendors, contractors and other external

stakeholders

Analytical thinking

The user/ individual on the job needs to know and how to:

SB13. identify the factors that helped improve customer satisfaction

SB14. identify commonly preferred bundles and customisations

SB15. analyse reasons for customer dis-satisfaction

SB16. identify areas that are crucial for performance improvement

Critical thinking


SB17. improve work processes by adopting best practices

SB18. act upon constructively on any problems as identified

SB19. handle personality clashes effectively

NOS Version Control

NOS Code LSC/N9701




Occupation Sales and marketing/ business development


LSC/N9602 Review performance and develop performance improvement plan

21

Overview This unit is about reviewing performance and developing performance improvement plan.


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Unit Code LSC/N9602

Unit Title (Task)

Review performance and develop performance improvement plan

Description This unit is about reviewing performance and developing performance improvement plan


• Analyse activity wise operational performance

• Identify reasons for non-performance and areas for improvement

• Implement performance improvement action plans

• Provide leadership and direction

Range: Standard Operating Procedures (SOP), Management information system (MIS),

Enterprise Resource Planning (ERP), worksheets, stationery, computer, projector etc.



Analyse activity wise

operational

performance

To be competent, the user/ individual must be able to:

PC1. analyse activity related performance metrics

PC2. review output reports for escalated cases to identify reasons

PC3. review asset utilization rates and revenue per manpower

PC4. analyse trend of defaults, delays, etc. along with their reasoning

PC5. analyse the trends of various output metrics like average time per case,

average number delays per week, etc. to measure operational performance

Identify reasons for

non-performance and

areas of

improvement


PC6. analyse reasons for non-performance with respect to each operation and

department

PC7. identify process improvement areas and departments

PC8. identify training needs and develop training plans

PC9. analyse resource utilization trends to arrive at cases of under-utilization and

poor equipment management

PC10. examine staff turnover issues

PC11. identify the department and staffs that are underperforming and take

necessary actions to improve performance

Implement

performance review

action plan


PC12. prioritise performance improvement project implementation

PC13. develop strategic action plans to increase overall worker and operational

efficiency

PC14. communicate performance improvement benefits to senior management and

take their approval

PC15. establish key performance indicators, track regular performance output with

respect to set goals and take corrective actions

PC16. address all employee performance problems promptly and directly in

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accordance with personnel policies

PC17. take necessary action in case of theft or fiddling with the shipment

Provide leadership and direction


PC18. develop, implement, and manage departmental policies, procedures,

standards and strategies as required

PC19. set objectives and provide support to team members

PC20. communicate and emphasise on policies and standards in line with the

regulations laid down by various governing Acts

PC21. guide and support them to cope with work load

PC22. conduct meetings with staff to assess group’s overall performance; discuss

ideas for improvement and inform staff of new developments

PC23. support team members in identifying, developing and implementing new

ideas

PC24. direct the hiring, training, and performance evaluations of staff


A. Organizational

context

(Knowledge of the

company /

organization and

its processes)


KA1. vision, mission and values of the company




KA5. reporting structure to support and expedite project acivities

KA6. escalation matrix for reporting issues/challenges

KA7. company’s policy and work instructions on quality standards

KA8. company’s personnel management and incentives rules

KA9. importance of the individual’s role in the workflow

KA10. company policy defined turn around time (TATs) and output metrics for daily

operations

KA11. company’s approach towards skill up-gradation and technology modernisation

KA12. company’s training plans and schedules

B. Technical Knowledge


KB1. process flow of service operation, value chain and basic supply chain map

within the sub sector


KB3. local and global geographical knowledge

KB4. use of enterprise resource planning software (ERP)

KB5. use of various tools for documentation: MS excel and MS Word, etc.




warehousing, etc.


24



of the organisation

KB11. customer relationship management and contract management, and service

level agreement (SLA)

KB12. factors for evaluation of operational performance and utilization for

resources

KB13. different metrics of performance evaluation

KB14. different solutions to improve performance and utilization

Skills (S)

A. Core skills/

generic skills

Reading skills

The user/ individual on the job needs to know how to read:

SA1. company policy and standard work-related documents

SA2. emails, letters and instructions

SA3. daily reports

Writing skills


SA4. prepare reports on delivery performance, demand forecast, franchisee

performance etc.

SA5. write Minutes of Meeting, mails and memos



SA6. interact with team members to work efficiently

SA7. communicate effectively with colleagues and vendors to achieve smooth

workflow

SA8. communicate quality standards and performance metrics clearly to all the

employees

SA9. listen to queries patiently and answer them aptly

B. Professional skills

Decision making


SB1. decide on corrective measures to improve performance

SB2. identify and prioritise modules of improvement plans

SB3. prioritise areas for performance improvement

SB4. decide on actions to be taken on any issues identified hampering operational

efficiency

SB5. identify departments providing high performance and departments with low

performance

SB6. decide on training plans and improvement plans for departments and

individuals


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Plan and organize


SB7. plan and organise performance review sessions

SB8. make action plan for performance improvement


SB10. monitor the activities of the performance improvement plan

SB11. plan and organise monitoring activities to ensure no breach in terms of

commitments

SB12. timely complete analysis on reports and issues identified

Customer centricity


SB13. analyse performance with focus on customer requirement and ability to

improve satisfaction levels with customers

SB14. sensitise individuals towards customer satisfaction and train them accordingly

Problem solving


SB15. resolve interpersonal issues among employees

SB16. resolve performance related bottlenecks with respect to individuals and

resources

SB17. guide staff towards appropriate training to improve performance and remove

bottlenecks

SB18. assess resource utilization and performance and suggest solutions to remove

bottlenecks

Analytical thinking

The user/ individual on the job needs to know and understand how to:

SB19. analyse reports and take necessary action

SB20. analyse output and delivery performance to infer bottlenecks

SB21. assess the performance of resources to see capacity utilization

SB22. assess performance to see if there is a need for technology up-gradation or

training

Critical thinking


SB23. improve work processes by adopting global best practices

SB24. resolve recurring inter-personal or system related conflicts with colleagues

that hinder service

SB25. act upon constructively on any problems as pointed by seniors

SB26. review performance with respect to requirement and compare with global

peers to see prospects for technology and skill up-gradation


26

NOS Version Control

NOS Code LSC/N9602



Industry Sub-sector Generic Last reviewed on 28/03/2019

Occupation Management Next review date 28/03/2022

LSC/N9603 Profit and loss account management and cost accounting

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27

Overview This unit is about Profit and loss account management and cost accounting


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Unit Code LSC/N9603

Unit Title (Task)

Profit and loss account management and cost accounting

Description This unit is about Profit and loss account management and cost accounting


• Profit and loss account management and review

• Analysis of activity based costs

Range: Management information system (MIS), Enterprise Resource Planning (ERP),

spreadsheet program, computer, projector, stationery, worksheets, etc.



Profit and Loss

account management

and review


PC1. review department wise budgets and make amendments if required

PC2. collate and prepare annual budgets along with sales and profit targets

PC3. schedule both capital and operational expenses accordance to the budget

PC4. analyse and review the P&L performance for the unit

PC5. analyse profitability and business performance trends department wise

PC6. periodically analyse variances in the expenditure with respect to the budget

and accordingly take corrective actions

PC7. periodically analyse the physical output and performance with respect to the

budget and identify places for improvements

PC8. undertake adequate risk management so as to meet Key Performance targets

PC9. manage and control budgets of different departments on a periodic basis to

optimise financial performance

Analysis of activity

based costs

PC10. periodically review activity and department financial performance

PC11. identify the activities having high variance with respect to the budgeted costs

or the forecasted revenue

PC12. analyse the actual cost w.r.t physical output to draw inferences

PC13. identify reasons in discussion with department and take remedial and

corrective actions where-ever required

PC14. work towards rationalizing the cost of the activity wise operations to achieve

higher financial goals


A. Organizational

context

(Knowledge of

the company /

organization and

The individual on the job needs to know and understand:

KA1. vision, mission and values of the company

KA2. company’s reporting structure to support and expedite project acivities

KA3. company’s policy and work instructions on quality standards as well as

documentation policy

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its processes) KA4. importance of the individual’s role in the workflow




KA8. occupational health and safety standards, handling of special and dangerous

goods, etc.

KA9. procedures for dealing with loss or damage to goods

KA10. value of items handled and implications of damage/loss of the same

KA11. risk and impact of not following defined work, safety and security procedures

KA12. company policy defined turn around time (TATs) and output metrics for daily

operations

KA13. coding system followed to label items

KA14. IT system and enterprise resource planning (ERP) system of the organization

KA15. organizational goal for the year as well as branch/ territory targets



KB1. process flow of service operation and understanding of basic supply chain

value chain


KB3. local and global geographies

KB4. use of enterprise resource planning software (ERP) and the MIS

KB5. use of tools for documentation: MS excel and MS Word, etc.




warehousing, processing clearances, etc.


KB10. working and capacities of different Material Handling Equipment (MHEs) and

other equipment used for handling the shipment

KB11. procurement related concepts like Purchase order (PO), Invoices, procedures

etc.


of the organisation

KB13. various techniques for performance improvement and cost accounting

KB14. budgeting excercises

Skills (S)

A. Core skills/

generic skills

Reading skills

The user/individual on the job needs to know how to read:

SA1. company’s work instructions, customer requirement and quality policy

SA2. egal policies and regulations


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SA3. internal communications memorandums

SA4. written instructions, standard operating procedures

SA5. SOPs and documents required for all operational activities

SA6. inferences drawn from the system reports

SA7. financial statements

Writing skills

The user/individual on the job needs to know how to:

SA8. maintain the record of as per company’s policy

SA9. make the note of instructions to team members

SA10. develop operating procedures and update them

SA11. write communications, letters, etc.

SA12. prepare daily reports, checklists

SA13. prepare reports and presentations based on data analytics and ERP reports



SA14. communicate with client, external coordinators, internal staff effectively

SA15. motivate employees

SA16. share experiences and provide guidance to juniors and peers


Decision making


SB1. assess business performance to identify need for interventions

SB2. identify areas for improvement and accordingly suggest remedial action

SB3. identify areas for budget modifications and budget cuts

SB4. decide on ways to improve performance

Plan and organize


SB5. plan and organise performance review sessions

SB6. make action plan for performance improvement


SB8. monitor the activities of the performance improvement plan

Customer centricity


SB9. sensitive employees towards customer requirements

SB10. focus on customer satisfaction as a key part of the performance review

Problem solving


SB11. identify reasons for variances and resolve them in discussion with team and

management

SB12. suggest new technologies, capital purchases, operational strategies to


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31

enhance operational and financial performance

Analytical thinking


SB13. analyze reasons for variances across departments

SB14. compare with past trends to see if it is seasonal or cyclical in nature

SB15. identify areas that are crucial for improvement and accordingly revisit

budgets

Critical thinking


SB16. assess the financial performance and make strategic decisions regarding

budgets, focus areas

SB17. motivate and ensure output so as to achieve financial goals

NOS Version Control

NOS Code LSC/N9603




Occupation Management Next review date 28/03/2022

LSC/N9904 Maintain and monitor integrity and ethics in operations

32

Overview This unit is about maintaining integrity, ensuring data security, and professional and ethical practice


33

Unit Code LSC/N9904

Unit Title (Task)

Maintain and monitor integrity and ethics

Description This unit is about maintaining integrity, ensuring data security, and professional and ethical practice


• Maintain integrity and ensure data security

• Professional and ethical practice

• Ensure regulatory compliance

Range: Standard Operating Procedures (SOP), computer, projector, stationery,

worksheets, etc.



Maintain integrity

ensuring data

security


PC1. refrain from indulging in corrupt practices

PC2. avoid using company’s funds, property or resources for undertaking personal

activities

PC3. protect customer’s information and ensure it is not misused

PC4. protect data and information related to business or commercial decisions

Practice ethical and

professional behavior


PC5. avoid acceptance of cash or kind from vendors for support or contract

negotiations

PC6. demonstrate and practice ethics in day-to-day processes and dealings with

customers and colleagues

PC7. avoid nepotism

PC8. consult supervisor or senior management when in situations that may

require differentiating between ethical and unethical

PC9. report promptly all violations of code of ethics

PC10. dress up and conduct in a professional manner

PC11. communicate with clients and stakeholders in a soft and polite manner

PC12. follow etiquettes in accordance to the place

Ensure regulatory

compliance


PC13. check for regulatory documentation and compliances for the shop floor as

per information from the supervisor

PC14. perform activities considering the regulatory requirements

PC15. use PPEs in accordance to regulatory requirements

PC16. identify the different types of dangerous goods and handling methodologies

PC17. follow the SOP for handling of different types of dangerous goods

PC18. consult supervisor or senior management when in situations that may

require differentiating between ethical and unethical

PC19. promptly report all regulatory violations

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A. Organizational context (Knowledge of the company / organization and its processes)


KA1. company’s policies on use of language

KA2. company’s Human Resources policies

KA3. company’s code of ethics and business

KA4. company’s whistle blower policy

KA5. company’s rules related to sexual harassment

KA6. company’s reporting structure

KA7. company’s documentation policy



KB1. principles of code of ethics and business ethics

KB2. different regulations and acts that are applicable for the sub-sector and

logistics sector as a whole

KB3. understand the documentary compliance required for different type of

products

Skills (S)

A. Core skills/

generic skills

Reading skills

The individual on the job needs to know how to read:

SA1. policy documents and work related documents

SA2. emails letters and communications

SA3. acts and regulations

Writing skills

The individual on the job needs to know and understand how to write:

SA4. instructions, communications to internal staff

SA5. emails and letters

SA6. reports


The individual on the job needs to know how to:

SA7. interact with internal and external stakeholders

SA8. communicate with peers and subordinates


Decision making


SB1. take appropriate action in a vulnerable situation

SB2. identify breaches and take necessary actions

SB3. identify documentary requirement for a specific product or regulation and

take necessary action

Plan and organize


SB4. plan and organise steps/ actions as per company’s guidelines, if any

violation of code of ethics is noticed in the company


35

SB5. plan and organise training sessions, sensitization sessions for work force

SB6. plan review meetings to monitor compliance with ethics and regulations

Customer centricity


SB7. prevent company and customer information leakage

Problem Solving


SB8. provide proper advice or guidance to colleagues to deal with sensitive issue

SB9. suggest solutions to supervisors and workers when in an ethical dilemma

SB10. identify conflict of interests and take necessary actions

Analytical thinking


SB11. review reports to identify common trends of defaults

SB12. conduct review to analyse the reasons for default

Critical thinking


SB13. check that all regulatory compliances are adhered to

SB14. check that any unethical behaviour gets captured before a damage or

negative impact happens

NOS Version Control

NOS Code LSC/N9904




Occupation Generic Next review date 28/03/2022

LSC/N4102 Follow and monitor health, safety and security procedures on vessel

36

Overview This unit is about ensuring compliance with health, safety and security procedures at the workplace


37

Unit Code LSC/N4102

Unit Title (Task)

Follow and monitor health, safety and security procedures on vessel

Description This unit is about ensuring compliance with health, safety and security procedures at the workplace.


• Survival Techniques

• First aid

• Fire prevention and fire fighting

• Personal safety and social responsibility

• Security procedures

Range: Personal Protective Equipment (PPE), first aid kit, fire safety equipment,

Standard Operating Procedures (SOP), worksheets, computer, projector, stationery

etc.


Element Performance Criteria Survival techniques To be competent, the user/ individual must be able to:

PC1. wear a life jacket and immersion suit

PC2. safely jump from a height into the water

PC3. swim while wearing lifejacket

PC4. right an inverted life raft while wearing life jacket

PC5. board a life raft or survival vessel from the vessel or the water while wearing

life jacket

PC6. keep afloat without life jacket

PC7. operate survival craft, life raft and its equipment and communication devices

First Aid To be competent, the user/ individual must be able to:

PC8. assess the casualty and immediate medical needs and threat to own safety

PC9. position casualty and apply resuscitation techniques

PC10. apply measures to control bleeding, cover and secure burn injuries using

bandages and emergency medical kit

PC11. apply measures for basic shock management

PC12. assist in rescue and transport of the casualty

Fire prevention and fire fighting


PC13. take due precautions like – segregate and store, ensure proximity to

firefighting equipment, etc. while storing inflammable materials on-board

the vessel

PC14. regularly monitor the inflammable material and cargo for fire hazards

PC15. organise and maintain the firefighting equipment to make it easily accessible

and operable during emergencies

PC16. check fire and smoke alarms for functionality

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PC17. keep the emergency response routes and escape routes clear

PC18. use different protective equipment and high pressure breathing equipment

PC19. use different type of firefighting equipment to extinguish a fire, when

required

PC20. participate in fire and emergency drills

Personal safety and social responsibilities


PC21. inform and take appropriate action when discovering a potential emergency

PC22. recognize the emergency signal and respond as per the emergency plan

PC23. follow the designated escape routes

PC24. follow safe and environmental friendly working practices

PC25. follow precautions while entering closed areas and hazardous areas on-board

the vessel

PC26. maintain effective communications in person and while using vessel

communication devices and systems

Security procedures To be competent, the user/ individual must be able to:

PC27. follow vessel security plan

PC28. identify security risks and threats, communicate and initiate action as per

vessel security plan

PC29. undertake regular vessel inspection with respect to vessel and cargo security

PC30. check that all cargo containers, holds and hatches are secured

PC31. check security equipment and system for functionality and maintenance


A. Organizational context (Knowledge of the company / organization and its processes)

The individual on the job needs to know:

KA1. organizational procedures and SOPs for tasks at hand, documentation policy






signals



KB1. various nautical terms related to navigation – hulls, shipside, engine room,

etc.

KB2. various parts and components of the ship

KB3. map reading and identification of location in the globe

KB4. different type of vessels and their functions and cargo

KB5. different type of cargo and their handling requirement

KB6. basics of Occupational Safety and Health Administration (OSHA)

KB7. necessary security procedures and vessel security plan and contingency plan

KB8. layout of fire-fighting and first aid on the vessel

KB9. safety and security procedures for different operations and equipment


39

KB10. handling procedure for hazardous / fragile cargo

KB11. security procedures for dangerous / hazardous goods – International

Maritime Dangerous Goods (IMDG) cargo

KB12. different personal protective equipment (PPE), their usage and purpose

KB13. various survival techniques

Skills (S)

A. Core skills/

generic skills

Reading skills


SA1. procedures and standards related to health, safety and security of vessel and

cargo

SA2. vessel security and emergency plan

SA3. emergency equipment layout

SA4. various documents related to security and movement of cargo

Writing skills


SA5. fill forms related to health, safety and security procedures


The user/individual on the job needs to know and understand how to:

SA6. communicate clearly with colleagues regarding safety procedures

SA7. share experience and provide guidance to peers

B. Professional

skills

Decision making


SB1. identify threats to security and emergency situations

SB2. decide the right equipment to be used in case of fire and threat emergency

SB3. decide the first aid required upon seeing casualty

Plan and organize


SB4. plan actions in case of security threat or emergency

SB5. prioritize and execute tasks as per contingency plan

Customer centricity


SB6. Follow instructions as per vessel contingency plan

Problem solving


SB7. identify any threats on personal health, safety, security, etc. and take

appropriate actions

SB8. identify risks aboard the vessel and inform superiors

Analytical thinking



40

SB9. analyse situations to assess threats or risks

Critical thinking


SB10. ensure right safety measures and security protocols are followed at all times

NOS Version Control

NOS Code LSC/N4102



Industry Sub-sector Gene Last reviewed on 28/03/2019


LSC/N4109 Manage Near Coastal Vessel (NCV) operations

41

Overview This unit is about performing near shore operations


42

Unit Code LSC/N4109

Unit Title (Task)

Manage near coastal vessel (NCV) operations

Description This unit is about operating coastal vessels


• Perform vessel handling and navigation

• Perform cargo handling

Range: NCV, navigation charts and aids, simulator, worksheets, stationery, computer,

projector etc.



Perform vessel

handling and

navigation


PC1. use buoyage system and landmarks to identify navigational routes

PC2. calculate distances and vessel positions in mercator chart

PC3. use celestial spheres, poles and medians to identify position and direction

PC4. navigate the vessel using radars, mercator maps, buoys, landmarks, compass

and celestial bodies as reference

PC5. use Global Positioning System (GPS) and Electronics Charts Display and

Information System (ECDIS) for navigation

PC6. coordinate and make course corrections as required based on navigational

inputs

PC7. use echo sounders for speed measurement and control

PC8. read barometers, thermometers, Beaufort scale for wind force, etc. to

estimate weather conditions, atmospheric pressure and wind speed for

navigation

PC9. manoeuvre the vessel through rough seas, shallow waters, making large and

immediate turns factoring in stability, centre of gravity, angle of loll, wind

speed, waves, currents and weather conditions considering

Perform cargo

handling


PC10. coordinate loading and unloading of cargo

PC11. authorise and inspect cleaning and preparation of hold for dry bulk cargo

PC12. use dunnage and spar ceiling to prevent cargo contamination

PC13. review blocking, tombing and lashing for securing cargo pallets and barrels

PC14. Inspect rigging and lashing for heavy cargo and vehicles

PC15. take adequate precautions, segregate and secure dangerous cargo with

respect to personal and vessel safety as well as marine pollution

PC16. Plug in and maintaining reefer cargo onto the vessel

PC17. review cleaning and maintenance of oil tanks, piping arrangement and pumps

during voyage

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A. Organizational

context (Knowledge of the company / organization and its processes)

The individual on the job needs to know:







signals



KB1. different type of coastal vessel and their operations

KB2. different type of hull and propulsion techniques

KB3. use of different deck equipment for cargo and vessel operations

KB4. navigation using celestial bodies, landmarks, radars, Mercator charts, etc.

KB5. effect of ocean currents, waves, atmospheric pressure, etc. onto the weather,

visibility and vessel stability

KB6. different type of cargo and their handling SOPs

KB7. emergency plans and contingency SOPs

KB8. safety and survival techniques in the sea

KB9. different coastal navigational routes and their limitations

Skills (S)

A. Core skills/

generic skills

Reading skills


SA1. written instructions

SA2. maps and routes

SA3. SOPs and operating manuals

SA4. messages on various communication systems

Writing skills


SA5. write instructions

SA6. write reports and communications



SA7. communicate with officers, port terminals, other vessels and co-workers

SA8. collect information from officers


Decision making


SB1. decide on the navigation route and speed for vessels

SB2. decide on the work allotlment of crew on board

Plan and organize


44


SB3. plan and estimate the time for each activity

SB4. maintain punctuality and respond in a timely manner


SB6. be a team player and achieve joint goals

Customer centricity


SB7. importance of timeliness for operations and circulation of information

SB8. urgency of priority requests as per the instructions

Problem solving


SB9. inform the ranking in-charge regarding adverse observations in engine,

navigation route, obstacles, etc.

SB10. suggest make shift arrangements, trouble shooting, route alterations, etc.

Analytical thinking


SB11. analyse the position of a vessel on the mercator and using nvaigational tools

and landmarks

SB12. analyse the speed and torque requirement for turning operations, vessel

stability, etc.

SB13. analyse weather conditions for fitness of operation

Critical thinking


SB14. observe obstacles and dangerous operations by other vessels and take

precautions

SB15. assess weather and environment for performing on sea voyage

SB16. focus on task at hand and complete it without errors and delays

NOS Version Control

NOS Code LSC/N4109

Credits(NSQF) 5 Version number 1.0


Sub-Sector Inland waterways Last reviewed on 28/03/2019

Occupation Vessel operations (Navigation, vessel planning)


LSC/N4106 Manage Tug Vessel operations

45

Overview This unit is about performing tug vessel operations


46

Unit Code LSC/N4106

Unit Title (Task)

Perform tug vessel operations

Description This unit is about performing tug vessel operations Scope This unit/task covers the following:

• Prepare for towing operation

• Towing of vessel

Range: Tug vessel and its equipment, navigation aids, simulator, Standard Operating

Procedures (SOP), worksheet,



Prepare for towing operation

To be competent, the user/individual on the job must be able to: PC1. check the engine and power systems of tug boat for fitness with respect to

operations and regulatory compliance

PC2. check that the crew is certified for tug operations and have the requisite

Personal Protective Equipment (PPEs)

PC3. check that the towing gear and equipment - bollard, fairleads, sheaves, wires

and ropes, etc. is in good condition and functional

PC4. check that the towing equipment and vessel is suitable for towing the vessel

PC5. prepare tow plan identifying the route to be taken and planned passage

including safe time of operation during day and night factoring in obstacles,

traffic, weather conditions, adjacent river and coastal berths, tight bends, tug

connection to be used, etc.

PC6. check for presence of sufficient fuel, water and spares on board

PC7. check for navigational information and warnings

PC8. identify the Bollard Pull (BP), the width and size of vessel to calculate the

displacement and the speed for tug operations

PC9. identify the pivot point for towing based on currents, weather, etc. for safe

and stable towing of the vessel

PC10. estimate the position of tug vessel with respect to the towed vessel factoring

in the no. of tugs, pivot point, speed of towing, etc.

PC11. estimate the number of tows required and the towing position based on the

number of vessel and barges to be towed together

Towing the vessel

To be competent, the user/individual on the job must be able to: PC12. check that all emergency equipment and emergency plan is in place

PC13. check that all watertight hatches and doors are closed

PC14. provide instructions to crew as per the towing plan

PC15. check for stability of both vessels prior to commencement of operation

PC16. move the tug vessel to the aft or forward point of the vessel to be towed

factoring in the speed and suction for securing the tugs

PC17. check with crew if the tug is connected and secured

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PC18. carefully start the tug vessel and apply power to displace water for moving

the vessel to be towed, taking precautions against the water currents, girting,

top-sizing, capsizing, etc.

PC19. make adjustments for obstacles, wind speed and currents, traffic factoring

the girting, vessel speed, etc.

PC20. regularly check during operations if the towing arrangement and watertight

integrity of the tow are satisfactory

PC21. prepare for and address emergency towing scenarios as per the emergency

towing SOP in case of loss of tow wire

PC22. navigate the towed vessel to the destination and slowly brake factoring the

vessel inertia to prevent capsizing or girting

PC23. dis-engage the tow from the vessel


A. Organizational

context







signals


The individual on the job needs to know and understand: KB1. different type of tug boats and their operations

KB2. different type of tug connections – hawser based, Integrated unit, articulated

unit, etc. and their benefits

KB3. use of different tug equipment - bollards, fairleads, sheaves, wires, tow

connections, etc. and their uses

KB4. effect of ocean and river currents, weather, suction from towed vessel and

other environmental factors that can impact towing of vessel

KB5. responsibility, manning, certification and training of tug vessel and crew KB6. use of PPEs, making tow plans and emergency plans and SOP for contingencies KB7. mooring operating using tug vessels KB8. understanding of vessel safety during tug, girting, pivot points, Bollard pull,

position for vessel towing, displacement and speed calculations, etc. KB9. coastal and inland navigational routes for tug vessels and their limitations

Skills (S)

C. Core skills/

generic skills

Reading skills

The user/individual on the job needs to know how to read: SA1. written instructions




48


Writing skills



SA6. write daily reports



SA7. communicate with officers, port terminals, other vessels and co-workers


D. Professional skills

Decision making




Plan and organize






Customer centricity




Problem solving





Analytical thinking


SB11. analyse the position of a vessel or obstacle on the map and its estimated

route

SB12. analyse the speed and torque for a certain tug operation based on vessel size

and terrain of river/ ocean bed

Critical thinking


SB17. observe obstacles and dangerous operations by other vessels and take

precautions

SB18. assess weather and environment for performing a tug operation


49


NOS Version Control

NOS Code LSC/N4106





LSC/N3902 Manage Passenger Vessel operations

50

Overview This unit is about managing passenger vessel operations


51

Unit Code LSC/N3902

Unit Title (Task)

Manage passenger vessel operations

Description This unit is about undertaking duties in a passenger ship Scope This unit/task covers the following:

• Plan and manage catering services

• Plan and manage facilities and housekeeping services

• Plan for security and difficult terrains

Range: Passenger vessel, Management information system (MIS), budgeting and

planning documents, supervision checklists, fire-fighting equipment, life jackets, raft

boats, Standard Operating Procedures (SOP), computer, projector, stationery,

worksheets, etc.



Plan and manage catering services

To be competent, the user/individual on the job must be able to: PC1. identify and stock catering staff based on estimated number of guests

PC2. tie up with onshore units for supply of prepared and raw food and other

related items

PC3. check and train the catering staff for hospitality services

PC4. inspect and ensure that kitchen is neat and clean and free from insects and

rodents

PC5. check that all food items are properly secured and stored in a hygienic manner

PC6. check that necessary fire prevention systems and emergency controls and


PC7. check if additional customized services can be provided to enhance experience

PC8. develop restaurant and sitting areas with ambient lighting, music, facilities, etc.

Plan and manage facilities and housekeeping services

To be competent, the user/individual on the job must be able to: PC9. plan for housekeeping requirement and check on facilities available in the

vessel

PC10. create tie-ups for repair and maintenance of various facilities like public

seating, gym, entertainment room, games, etc.

PC11. check the records of housekeeping and cleaning services for complaints and

daily performance

PC12. collect feedback from passengers on their experience

Plan for security and difficult terrains

To be competent, the user/individual on the job must be able to: PC13. instruct and train the crew for thorough check of documents and baggage prior

to boarding

PC14. maintain vigil during stops at jetties, boarding and dis-embarking points with

respect to passengers onboarding and going off the vessel

PC15. maintain vigil with regards to hazardous and dangerous operations ongoing in

nearby vessels and take precautions accordingly

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PC16. check for lifeguards and fall protection along the vessel

PC17. check that adequate number of life jackets and raft boats are present always

PC18. check that passenger vehicles and cargo are securely stowed and discharged

from the vessel


A. Organizational

context







signals



KB1. different type of passenger and cruise vessels and their operations

KB2. different screening and documentation for passengers and their baggage

KB3. catering requirement and facilities that can be made available on the vessel

KB4. use of different life saving equipment and raft boats

KB5. responsibility of safety and security of onboard passengers

KB6. emergency plan and escape routes for passengers

KB7. coastal and inland river routes and navigational aids

KB8. various security risks associated with dangerous operations, passing vessels,

unfamiliar areas, terrorism and vessel pirates, etc.

KB9. Housekeeping and catering needs aboard the vessel

KB10. Inventory and record keeping for stores

Skills (S)

A. Core Skills/

Generic Skills

Reading skills






Writing skills



SA6. write daily reports



SA7. communicate with officers, port terminals, other vessels, passengers and co-

workers


53


B. Professional Skills

Decision making




SB3. decide on changes in catering and housekeeping or emtertainment faciltiies if

required

SB4. decide on replenishment of stores and places to dis-embark and anchor vessels

Plan and organize






Customer centricity




Problem solving





SB13. suggest changes in scheduled stops to cater to immediate supply

requirements

Analytical thinking


SB14. analyse the position of a vessel or obstacle on the map and its estimated

route

SB15. analyse the facilities provided and possible improvement

Critical thinking


SB16. observe dangerous operations by other vessels and take precautions

SB17. assess weather and environment for passenger vessel voyage



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NOS Version Control

NOS Code LSC/N3902



Industry Sub-sector Inland Waterways Last reviewed on 28/03/2019

Occupation Passenger services Next review date 28/03/2022

LSC/N3511 Perform ship and yard planning

55

Overview This unit is about planning the container and cargo storage in the yard and overseeing movement operations


56

Unit Code LSC/N3511

Unit Title (Task)

Perform ship and yard planning

Description This unit is about about container tracking and developing vessel berthing plans


• Plan yard to receive cargo

• Inspect yard to check for space utilization, segregation of cargo, cleanliness,

necessary precautions

Range: Stationery, Standard Operating Procedures (SOP), Radio-Frequency

Identification (RFID) scanner, bar code scanner, markers, Personal Protective

Equipment (PPEs), Enterprise Resource Planning (ERP), computer, display board,

printer, Material Handling Equipment (MHEs), etc



Plan yard to receive

cargo


PC1. obtain information regarding the vessel details - docking schedule and berth,

bays and containers to be unloaded and loaded

PC2. obtain information regarding movement of containers / cargo from port

terminals to Container Freight Stations (CFS)/ Inland Container Depots (ICD) or

client

PC3. check yard’s capacity utilization and open bays and locations

PC4. assess the quantity of cargo to be moved and plan storage space for cargo

PC5. allocate resources for cargo movement

PC6. communicate the task at hand to cargo equipment handlers, manual cargo

handlers and lifting and vessel supervisors

PC7. discuss the plan for cargo movement with the operators to finalise the

container/ cargo movement plan

PC8. review that all equipment and workforce is ready for operations at the time of

vessel docking / transport arrival

PC9. review that the necessary precautions and PPEs have been taken

PC10. deploy resources for loading/ unloading as per cargo stowage plan

PC11. coordinate with cargo surveyor for safe and secured loading/ unloading

Inspect yard to check for space utilization, segregation of cargo, cleanliness, necessary precautions


PC12. conduct periodic inspections of the yard

PC13. check for cleanliness, adequate use of PPEs, regulations and norms for

workforce are clearly followed

PC14. check that cargo bays are clearly marked and segregated, containers and cargo

are stored as per prescribed norms

PC15. check that equipment are parked are right positions

Nat

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PC16. check that all necessary precautions for storage of hazardous cargo is in place

including emergency services

PC17. prepare inspection report highlighting any anomaly or changes, as required


B. Organizational

context

(Knowledge of

the company /

organization and

its processes)



and emergency responses


KA3. reporting structure of the organization and the supplier for escalation of

issues


KA5. coding system followed for different type of cargo and their distress codes



KB1. basics of operations in a port terminal, ICD and CFS

KB2. use of various cargo handling equipment

KB3. use of rope, flags and other manual equipment

KB4. vessel layout and loading and unloading activities

KB5. procedures of tank cleaning, cargo movement

KB6. requirements regarding handling of cargo

KB7. different type of vessels and cargo and container sizes

KB8. different type of cranes and MHEs – their capacities, constraints and usage

KB9. handling of hazardous and non-hazardous cargo

KB10. marking of material and people movement areas

KB11. stuffing and de-stuffing norms with respect to different cargo

KB12. special characteristics and handling requirements of shipments, if any

Skills (S)

C. Core skills/

generic skills

Reading skills



SA2. shiping manifest, Bill of lading shipping bills and related documents

SA3. ERP and computer generated reports

SA4. cargo stowage plans and vessel plans

SA5. SOPs and safety regulation manuals

Writing skills

The user/individual on the job needs to know how to write:

SA6. work-orders and instructions

SA7. checklist of activities, delays, undelivered items, contacts, etc

SA8. daily reports



58


SA9. communicate with customers, fireght operators, transporters, shipping

companies, other supervisors and port authorities

SA10. communicate with cargo equipment operators and ground staff over Very High

Frequency (VHF) radio

SA11. guide cargo handlers for smooth operations

D. Professional skills

Decision making


SB1. decide on required workforce and equipment for performing a particular task

SB2. assess the environmental condition and type of cargo to assess if it is safe for

operations

SB3. resolve a problem quickly internally

SB4. prioritise shipments

SB5. decide on deployment of alternate resources when required

Plan and organize


SB6. plan and estimate the co-ordination required for resolving a querry.

SB7. maintain punctuality

SB8. respond to the client in a timely manner

SB9. prioritize and execute tasks based on client requirements

SB10. make work plans and resource allocation plans

SB11. make checks on execution of work plans


Customer centricity


SB13. adhere to the customer timelines

SB14. address the urgency regarding shipments and activities

Problem solving


SB15. make adjustment to working requirements for difficult weathers and

hazardous goods

SB16. identify trends/common causes for delays, damages, etc.

SB17. co-ordinate and handle major issues with different departments

SB18. identify bottlenecks and operational problems and suggest remedial action

Analytical thinking


SB19. assess the resource requirement for a particular task at hand

SB20. assess and prepare for backup resources in case of delays

SB21. plan for cargo movement so that the resources and stroage space is optimally

utilised


59

Critical thinking


SB22. resolve issues in a qucik and cost effective manner

SB23. develop work plans factoring in external factors

SB24. check that all security measures and safety protocals are followed at all times

NOS Version Control

NOS Code LSC/N3511



Industry Sub-sector Port terminals, CFS and ICDs Last reviewed on 28/03/2019

Occupation Port Operation & Management Next review date 28/03/2022

Qualification pack for Vessel Operator Grade 3

60

Annexure

Nomenclature for QP and NOS

Qualifications Pack

[ABC]/ Q 0101

Occupational Standard An example of NOS with ‘N’

[ABC] /N0101

Q denoting Qualifications Pack Occupation (2 numbers)

QP number (2 numbers)

9 characters

9 characters

[Insert 3 letter codes for SSC]

N denoting National Occupational Standard Occupation (2 numbers)

OS number (2 numbers)

Back to top…

[Insert 3 letter code for SSC]


61

The following acronyms/codes have been used in the nomenclature above:

Sub-sector Range of Occupation

numbers

Warehousing 1 to 9

Land Transportation 10 to 14

EXIM/ Freight Forwarding/ Customs Clearance

21 to 23

Courier/Express 15 to 20

E-Commerce 24 to 30

Supply Chain 31 to 34

Port Terminals, ICD and CFS

35 to 41

Inland Waterways 42 to 46

Liquid Logistics 47 to 49

Air Cargo Operations 61 to 62

Rail Logistics 50 to 55

Cold Chain Logistics 86 to 94

Generic Occupations 95 to 99

Sequence Description Example

Three letters Industry name LSC

Slash / /

Next letter Whether QP or NOS Q / N

Next two numbers Occupation code 01

Next two numbers OS number 01


62

CRITERIA FOR ASSESSMENT OF TRAINEES


Qualification Pack LSC/Q4103

Sector Skill Council Logistics Guidelines for Assessment 1. Criteria for assessment for each Qualification Pack will be created by the Sector Skill Council. Each Performance Criteria (PC) will be assigned marks proportional to its importance in NOS. SSC will also lay down proportion of marks for Theory and Skills Practical for each PC 2. The assessment for the theory part will be based on knowledge bank of questions created by the SSC 3. Individual assessment agencies will create unique question papers for theory part for each candidate at each examination/training center (as per assessment criteria below) 4. Individual assessment agencies will create unique evaluations for skill practical for every student at each examination/training center based on this criterion 5. To pass the Qualification Pack, every trainee should score a minimum of 70% in every NOS 6. In case of unsuccessful completion, the trainee may seek re-assessment on the Qualification Pack

Compulsory NOS

Total Marks: 700 Marks Allocation

Assessment Outcomes

Assessment Criteria for Outcomes Total

Marks Out of Theory

Skills Practical

LSC/N4107 Plan and oversee

operations

PC1. assess if the vessel is fit and equipped to perform the specified task

100

10 3 7

PC2. develop vessel’s sailing plan based on transport and travel requirements, using the map and navigation aids, factoring in weather and tide forecasts

10 3 7

PC3. coordinate with port authorities, clients, shipping agents, etc. to finalize details regarding route, cargo, ETA, costs and continuous update on vessel position and status

10 3 7

PC4. check for availability of adequate equipment, ration, stores, spares, life jackets and PPEs factoring in buffer for unforeseen circumstances

10 3 7

PC5. order the master/ crew to execute the planned route

8 2 6

PC6. work out expected time of arrival (ETA)

6 2 4

PC7. communicate and update the 6 2 4


63

port on the progress of the vessel

PC8. review and approve the task allocation plan prepared by masters for engine, catering, deck and cargo operation

8 2 6

PC9. coordinate with shipper, surveyor and port for cargo discharge and loading and provide sign-off

6 2 4

PC10. take regular update on engine room operations, cargo security and navigation of vessel during operations

8 2 6

PC11. guide and approve major overhauls and course corrections as required

6 2 4

PC12. devise emergency strategy, oversee emergency drills, and review inspection reports for emergency equipment

6 2 4

PC13. check update on inventory and stock and make arrangement for replenishment

6 2 4

100 30 70

LSC/N4108 Inspect and

maintain vessel and equipment

PC1. check daily report of engineers and engine crew regarding engine and auxiliary machine operations

100

12 4 8

PC2. conduct an inspection of engine room to check for cleanliness, availability of adequate fuel, functioning of exhausts, working condition

12 4 8

PC3. conduct a trial run of engines and auxiliary part to check for troubles, repairs, etc.

12 4 8

PC4. order a full maintenance check including greasing, painting and other preventive maintenance based on inspection

11 3 8

PC5. oversee external repairs, servicing and overhauling parts and equipments

11 3 8

PC6. check daily report of master and deck crew regarding status of deck equipment and deck facility

11 3 8

PC7. conduct an inspection of deck to check for cleanliness, missing paint jobs, corrosion, fractures, working condition, presence of emergency equipment, etc.

11 3 8


64

PC8. check the functioning of anchors and steering units

11 3 8

PC9. review order maintenance including greasing, painting and carpentry for preventive maintenance of deck and deck equipment based on inspection

9 3 6

100 30 70

LSC/N9701 Business

development and

stakeholder relations

PC1. obtain a list of existing clients and new prospects from the company's sales database.

100

7 2 5

PC2. prepare sales targets and relationship strategies

7 2 5

PC3. prioritize the clients for contacting, based on the previous relationship building calls made to each of them

7 2 5

PC4. call clients and prospects to seek meeting

5 1 4

PC5. meet client to offer new services and take feedback for current services

5 1 4

PC6. identify client’s business need and offer customized and bundled solutions

5 2 3

PC7. negotiate on costs, close the deal and collect organizational and payment details of the client

5 2 3

PC8. take client's feedback before leaving

5 1 4

PC9. update information into ERP, inform the relevant departments on sale closure

5 2 3

PC10. regularly interact with the client over phone, emails or personal visits

5 2 3

PC11. address the query raised by the customers effectively and timely

5 2 3

PC12. take appropriate actions on escalations raised by customers

5 2 3

PC13. handle customer grievances 5 2 3

PC14. quickly respond to the clients for their e-mails, voice-messages, calls, etc.

5 1 4

PC15. provide regular information to clients regarding new offerings, discounts, customised solutions, etc.

5 1 4


65

PC16. liaise with customs, other Govt. departments, PGAs, etc. and build professional relations with them

5 1 4

PC17. analyse and manage claim requests

5 1 4

PC18. co-ordinate with marketing agencies for publicity of services of the company

3 1 2

PC19. negotiate with carriers, warehouse and transport operators, custom brokers, insurance company representatives, vendors, etc. for services, preferential rates, service level agreements (SLA), payment period, etc.

3 1 2

PC20. co-ordinate with labour contractor and local vendors for sufficient workforce, carrier vehicle availability as per work demand

3 1 2

100 30 70

LSC/N9602 Review

performance and develop performance improvemen

t plan

PC1. analyse activity related performance metrics

100

5 2 3

PC2. review output reports for escalated cases to identify reasons

5 2 3

PC3. review asset utilization rates and revenue per manpower

5 2 3

PC4. analyse trend of defaults, delays, etc. along with their reasoning

5 1 4

PC5. analyse the trends of various output metrics like average time per case, average number delays per week, etc. to measure operational performance

5 1 4

PC6. analyse reasons for non-performance with respect to each operation and department

4 1 3

PC7. identify process improvement areas and departments

5 2 3

PC8. identify training needs and develop training plans

5 2 3

PC9. analyse resource utilization trends to arrive at cases of under-utilization and poor equipment management

3 1 2

PC10. examine staff turnover issues 4 1 3

PC11. identify the department and staffs that are underperforming and take necessary actions to improve performance

4 1 3


66

PC12. prioritise performance improvement project implementation

4 1 3

PC13. develop strategic action plans to increase overall worker and operational efficiency

4 1 3

PC14. communicate performance improvement benefits to senior management and take their approval

4 1 3

PC15. establish key performance indicators, track regular performance output with respect to set goals and take corrective actions

4 1 3

PC16. address all employee performance problems promptly and directly in accordance with personnel policies

4 1 3

PC17. take necessary action in case of theft or fiddling with the shipment

4 1 3

PC18. develop, implement, and manage departmental policies, procedures, standards and strategies as required

4 1 3

PC19. set objectives and provide support to team members

4 1 3

PC20. communicate and emphasise on policies and standards in line with the regulations laid down by various governing Acts

4 1 3

PC21. guide and support them to cope with work load

3 1 2

PC22. conduct meetings with staff to assess group’s overall performance; discuss ideas for improvement and inform staff of new developments

4 1 3

PC23. support team members in identifying, developing and implementing new ideas

3 1 2

PC24. direct the hiring, training, and performance evaluations of staff

4 2 2

100 30 70

LSC/N9603 Profit and

loss account management

and cost accounting

PC1. review department wise budgets and make amendments if required

100

8 3 5

PC2. collate and prepare annual budgets along with sales and profit targets

8 3 5

PC3. schedule both capital and operational expenses accordance to the

7 2 5


67

budget

PC4. analyse and review the P&L performance for the unit

7 2 5

PC5. analyse profitability and business performance trends department wise

7 2 5

PC6. periodically analyse variances in the expenditure with respect to the budget and accordingly take corrective actions

7 2 5

PC7. periodically analyse the physical output and performance with respect to the budget and identify places for improvements

7 2 5

PC8. undertake adequate risk management so as to meet Key Performance targets

7 2 5

PC9. manage and control budgets of different departments on a periodic basis to optimise financial performance

7 2 5

PC10 periodically review activity and department financial performance

7 2 5

PC11. identify the activities having high variance with respect to the budgeted costs or the forecasted revenue

7 2 5

PC12. analyse the actual cost w.r.t physical output to draw inferences

7 2 5

PC13. identify reasons in discussion with department and take remedial and corrective actions where-ever required

7 2 5

PC14. work towards rationalizing the cost of the activity wise operations to achieve higher financial goals

7 2 5

100 30 70

LSC/N9904 Maintain

integrity and ethics in logistics

operations

PC1. refrain from indulging in corrupt practices

100

5 2 3

PC2. avoid using company’s funds, property or resources for undertaking personal activities

5 2 3

PC3. protect customer’s information and ensure it is not misused

5 2 3

PC4. protect data and information related to business or commercial decisions

5 2 3

PC5. avoid acceptance of cash or kind from vendors for support or contract negotiations

5 2 3


68

PC6. demonstrate and practice ethics in day-to-day processes and dealings with customers and colleagues

5 2 3

PC7. avoid nepotism 5 2 3

PC8. consult supervisor or senior management when in situations that may require differentiating between ethical and unethical

6 2 4

PC9. report promptly all violations of code of ethics

5 2 3

PC10. dress up and conduct in a professional manner

5 2 3

PC11. communicate with clients and stakeholders in a soft and polite manner

5 2 3

PC12. follow etiquettes in accordance to the place

5 2 3

PC13. check for regulatory documentation and compliances for the shop floor as per information from the supervisor

6 2 4

PC14. perform activities considering the regulatory requirements

5 2 3

PC15. use PPEs in accordance to regulatory requirements

6 3 3

PC16. identify the different types of dangerous goods and handling methodologies

6 3 3

PC17. follow the SOP for handling of different types of dangerous goods

6 2 4

PC18. consult supervisor or senior management when in situations that may require differentiating between ethical and unethical

5 2 3

PC19. promptly report all regulatory violations

5 2 3

100 40 60

LSC/N4102 Follow and

monitor health,

safety and security

procedures on vessel

PC1. wear a life jacket and immersion suit

100

3 1 2

PC2. safely jump from a height into the water

3 1 2

PC3. swim while wearing lifejacket 3 1 2

PC4. right an inverted life raft while wearing life jacket

3 1 2

PC5. board a life raft or survival vessel from the vessel or the water while wearing life jacket

3 1 2

PC6. keep afloat without life jacket 3 1 2


69

PC7. operate survival craft, life raft and its equipment and communication devices

3 1 2

PC8. assess the casualty and immediate medical needs and threat to own safety

3 1 2

PC9. position casualty and apply resuscitation techniques

4 2 2

PC10. apply measures to control bleeding, cover and secure burn injuries using bandages and emergency medical kit

3 1 2

PC11. apply measures for basic shock management

3 1 2

PC12. assist in rescue and transport of the casualty

3 1 2

PC13. take due precautions like – segregate and store, ensure proximity to firefighting equipment, etc. while storing inflammable materials on-board the vessel

3 1 2

PC14. regularly monitor the inflammable material and cargo for fire hazards

4 2 2

PC15. organise and maintain the firefighting equipment to make it easily accessible and operable during emergencies

4 2 2

PC16. check fire and smoke alarms for functionality

3 1 2

PC17. keep the emergency response routes and escape routes clear

4 2 2

PC18. use different protective equipment and high pressure breathing equipment

3 1 2

PC19. use different type of firefighting equipment to extinguish a fire, when required

3 1 2

PC20. participate in fire and emergency drills

3 1 2

PC21. inform and take appropriate action when discovering a potential emergency

3 1 2

PC22. recognize the emergency signal and respond as per the emergency plan

3 2 1

PC23. follow the designated escape routes

3 1 2


70

PC24. follow safe and environmental friendly working practices

3 1 2

PC25. follow precautions while entering closed areas and hazardous areas on-board the vessel

3 1 2

PC26. maintain effective communications in person and while using vessel communication devices and systems

3 1 2

PC27. follow vessel security plan 3 2 1

PC28. identify security risks and threats, communicate and initiate action as per vessel security plan

4 2 2

PC29. undertake regular vessel inspection with respect to vessel and cargo security

4 2 2

PC30. check that all cargo containers, holds and hatches are secured

3 1 2

PC31. check security equipment and system for functionality and maintenance

4 2 2

100 40 60

Electives

Elective 1 - Near coastal vessel operations

Total marks 100 Marks allocation

Assessment outcome

Assessment criteria Total marks

Out of Theory Skills

Practical

LSC/N4109 Manage

near coastal vessel(NCV) operations

PC1. use buoyage system and landmarks to identify navigational routes

100

7 2 5

PC2. calculate distances and vessel positions in mercator chart

7 2 5

PC3. use celestial spheres, poles and medians to identify position and direction

7 2 5

PC4. navigate the vessel using radars, mercator maps, buoys, landmarks, compass and celestial bodies as reference

7 2 5

PC5. use GPS and Electronics Charts Display and Information System (ECDIS) for navigation

7 2 5

PC6. coordinate and make course corrections as required based on navigational inputs

7 2 5

PC7. use echo sounders for speed measurement and control

5 2 3

PC8. read barometers, thermometers, 5 2 3


71

Beaufort scale for wind force, etc. to estimate weather conditions, atmospheric pressure and wind speed for navigation

PC9. manoeuvre the vessel through rough seas, shallow waters, making large and immediate turns factoring in stability, centre of gravity, angle of loll, wind speed, waves, currents and weather conditions considering

5 2 3

PC10. coordinate loading and unloading of cargo

5 1 4

PC11. Authorise and inspect cleaning and preparation of hold for dry bulk cargo

7 2 5

PC12. use dunnage and spar ceiling to prevent cargo contamination

5 1 4

PC13. review blocking, tombing and lashing for securing cargo pallets and barrels

5 1 4

PC14. Inspect rigging and lashing for heavy cargo and vehicles

5 1 4

PC15. take adequate precautions, segregate and secure dangerous cargo with respect to personal and vessel safety as well as marine pollution

6 2 4

PC16. Plug in and maintaining reefer cargo onto the vessel

6 2 4

PC17. review cleaning and maintenance of oil tanks, piping arrangement and pumps during voyage

4 2 2

100 30 70

Elective 2 - Tug vessel operations


Assessment outcome



Practical

LSC/N4106 Perform Tug

vessel operations

PC1. check the engine and power systems of tug boat for fitness with respect to operations and regulatory compliance

100

6 2 4

PC2. check that the crew is certified for tug operations and have the requisite PPEs

4 1 3

PC3. check that the towing gear and equipment - bollard, fairleads, sheaves, wires and ropes, etc. is in good condition and functional

6 2 4


72

PC4. check that the towing equipment and vessel is suitable for towing the vessel

6 2 4

PC5. prepare tow plan identifying the route to be taken and planned passage including safe time of operation during day and night factoring in obstacles, traffic, weather conditions, adjacent river and coastal berths, tight bends, tug connection to be used, etc.

6 2 4

PC6. check for presence of sufficient fuel, water and spares on board

4 2 2

PC7. check for navigational information and warnings

4 2 2

PC8. identify the Bollard Pull (BP), the width and size of vessel to calculate the displacement and the speed for tug operations

4 2 2

PC9. identify the pivot point for towing based on currents, weather, etc. for safe and stable towing of the vessel

4 1 3

PC10. estimate the position of tug vessel with respect to the towed vessel factoring in the no. of tugs, pivot point, speed of towing, etc.

4 1 3

PC11. estimate the number of tows required and the towing position based on the number of vessel and barges to be towed together

4 1 3

PC12. check that all emergency equipment and emergency plan is in place

4 1 3

PC13. check that all watertight hatches and doors are closed

4 1 3

PC14. provide instructions to crew as per the towing plan

4 1 3

PC15. check for stability of both vessels prior to commencement of operation

4 1 3

PC16. move the tug vessel to the aft or forward point of the vessel to be towed factoring in the speed and suction for securing the tugs

4 1 3

PC17. check with crew if the tug is connected and secured

4 1 3


73

PC18. carefully start the tug vessel and apply power to displace water for moving the vessel to be towed, taking precautions against the water currents, girting, top-sizing, capsizing, etc.

4 1 3

PC19. make adjustments for obstacles, wind speed and currents, traffic factoring the girting, vessel speed, etc.

4 1 3

PC20. regularly check during operations if the towing arrangement and watertight integrity of the tow are satisfactory

4 1 3

PC21. prepare for and address emergency towing scenarios as per the emergency towing SOP in case of loss of tow wire

4 1 3

PC22. navigate the towed vessel to the destination and slowly brake factoring the vessel inertia to prevent capsizing or girting

4 1 3

PC23. dis-engage the tow from the vessel

4 1 3

100 30 70

Elective 3 - Passenger vehicle operations


Assessment outcome



Practical

LSC/N3902 Manage

passenger vehicle

operations

PC1. identify and stock catering staff based on estimated number of guests

100

7 2 5

PC2. tie up with onshore units for supply of prepared and raw food and other related items

3 1 2

PC3. check and train the catering staff for hospitality services

7 2 5

PC4. inspect and ensure that kitchen is neat and clean and free from insects and rodents

7 2 5

PC5. check that all food items are properly secured and stored in a hygienic manner

3 1 2

PC6. check that necessary fire prevention systems and emergency controls and precautions are taken

7 2 5

PC7. check if additional customized services can be provided to enhance experience

3 1 2


74

PC8. develop restaurant and sitting areas with ambient lighting, music, facilities, etc.

3 1 2

PC9. plan for housekeeping requirement and check on facilities available in the vessel

3 1 2

PC10. create tie-ups for repair and maintenance of various facilities like public seating, gym, entertainment room, games, etc.

7 2 5

PC11. check the records of housekeeping and cleaning services for complaints and daily performance

7 2 5

PC12. collect feedback from passengers on their experience

7 2 5

PC13. instruct and train the crew for thorough check of documents and baggage prior to boarding

7 2 5

PC14. maintain vigil during stops at jetties, boarding and dis-embarking points with respect to passengers onboarding and going off the vessel

7 2 5

PC15. maintain vigil with regards to hazardous and dangerous operations ongoing in nearby vessels and take precautions accordingly

3 1 2

PC16. check for lifeguards and fall protection along the vessel

7 2 5

PC17. check that adequate number of life jackets and raft boats are present always

7 2 5

PC18. check that passenger vehicles and cargo are securely stowed and discharged from the vessel

5 2 3

100 30 70

Options

Option 1 - Ship and yard planning


Assessment outcome



Practical

LSC/N3511 Perform ship

and yard

PC1. obtain information regarding the vessel details - docking schedule and berth, bays and containers to be

100 7 2 5


75

planning unloaded and loaded

PC2. obtain information regarding movement of containers / cargo from port terminals to CFS/ ICD or client

7 2 5

PC3. check yard’s capacity utilization and open bays and locations

7 2 5

PC4. assess the quantity of cargo to be moved and plan storage space for cargo

7 2 5

PC5. allocate resources for cargo movement

3 1 2

PC6. communicate the task at hand to cargo equipment handlers, manual cargo handlers and lifting and vessel supervisors

3 1 2

PC7. discuss the plan for cargo movement with the operators to finalise the container/ cargo movement plan

7 2 5

PC8. review that all equipment and workforce is ready for operations at the time of vessel docking / transport arrival

3 1 2

PC9. review that the necessary precautions and PPEs have been taken

7 2 5

PC10. deploy resources for loading/ unloading as per cargo stowage plan

3 1 2

PC11. coordinate with cargo surveyor for safe and secured loading/ unloading

7 2 5

PC12. conduct periodic inspections of the yard

7 2 5

PC13. check for cleanliness, adequate use of PPEs, regulations and norms for workforce are clearly followed

7 2 5

PC14. check that cargo bays are clearly marked and segregated, containers and cargo are stored as per prescribed norms

7 2 5

PC15. check that equipment are parked are right positions

7 2 5

PC16. check that all necessary precautions for storage of hazardous cargo is in place including emergency services

7 2 5

PC17. prepare inspection report highlighting any anomaly or changes, as required

4 2 2

100 30 70


76

Annexure: Trainer qualification and equipment requirement

Trainer qualification –

• Diploma/ Class XII with minimum 10 years of experience in inland or coastal vessel operations with

minimum 3 years of experience as master

• Is and subject matter expert (SME) in of vessel deck operations including navigation, planning and

managing operations, deck maintenance, cargo management, housekeeping, compliance to

regulatory norms, etc.

• Has good knowledge of vessel engine room operations including equipment operation,

troubleshooting, maintenance, repair and overhauling etc.

• The trainer should have the ability to read write and communicate in vernacular language, Hindi and

English

Training Equipment requirement –

MIS, navigation aids, SOP, Vessel, Vessel and engine room equipment, checklist, , first aid kit, firefighting

equipment, life jacket, safety jacket, raft, NCV, navigation charts and aids, simulator, worksheets,

stationery, computer, projector etc. Tug vessel and its equipment, navigation aids, simulatorPassenger

vessel, MIS, budgeting and planning documents, supervision checklists, various SOPs, RFID scanner, bar

code scanner, markers, PPEs, ERP, computer, display board, printer, MHEs, etc

contents · occupation is a set of job roles, which perform similar/related set of functions in an...

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