A Message from Praveen It is hard to believe we are already wrapping up another fiscal year. Our efforts have resulted in an award I am excited to share with you today. Jefferson has been selected as an honoree of the 2016 CIO 100 Awards! The CIO 100 Awards is an honor that celebrates organizations around the world and the people within them that use IT in innovative ways to deliver business value. That could mean creating a competitive advantage, optimizing one or more processes, enabling growth, or improving customer relationships. For us, our collaboration with the ED on the ED 2.0 Dashboard project helped achieve several of those objectives, reducing the number of patients who would have left untreated by more than 75 percent and improving our patient satisfaction scores. This project and subsequent recognition is a testament to our Innovation Driven Ecosystem and collaboration as a true business partner. As the award name implies, only 100 organizations are selected annually as honorees, and typically include businesses from a wide range of industries. This year’s recipients are such well-known names as Wells Fargo, General Motors, AT&T, CVS, NASA, Clorox, Hilton and IBM. We have now added Jefferson to that prestigious list! The CIO 100 recognition rounds out a fiscal year full of notable wins for IS&T, including significant progress on Epic@Jeff, continued evolution of our demand management methodology through partnership with Jefferson’s Pillar leaders, SIS optimization work, infrastructure support for new practices and locations, portals for training and self-service, a variety of new apps, the establishment of a data warehouse and data governance programs, a successful ICD-10 Go-Live, etc. This doesn’t begin to scratch the surface of your day-to-day efforts to “keep the lights on” — which are all equally heroic as other initiatives that you may hear about frequently. We’ll be sure to include these activities and more in our annual report. I have also been hearing your thoughts and feedback in team meetings, where we have discussed a range of topics from the valley of despair, to work-from-home opportunities, to future partnerships and what that means for our team. And I know that when we get busy it can seem like our goals are always on the horizon but never quite within reach. I want to reassure you that your goals are within your grasp. Your hard work – our hard work – is paying off despite some of the unplanned work coming at us from many angles. Guidance for 2017 goal setting will be available during the next several months. So begin thinking now about the continued contributions you can make to help maintain our momentum and continue pursuing our Innovation Driven Ecosystem through I Love Jeff. There is much work left to do, and you continue to prove that you are up to the task. You make my life easy and for that, I thank you.

Contents LEADERSHIP MESSAGE

THE TEAM

EMPLOYEE SPOTLIGHTS

ACCOMPLISHMENTS

OPERATIONAL UPDATES

1

2

3

4

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Employee Spotlights

Sara Hall... is a user experience designer whose philosophy is rooted in the importance of gaining a complete understanding of complex problems. This allows her to create solutions that improve current designs and practices. She prides herself in working with organizations that allow her to create meaningful change and have a high degree of social impact. In past client collaborations, she worked with a number of large organizations, non-profits and start-ups in and around the Philadelphia area. She has outlined methods and techniques on how to create successful employee health initiatives, designed a campaign to promote accessible communication, and created full scale prototypes that provided rapid validation for design assumptions based on research and observations. Sara is the founder of the “Ladies that UX” Philadelphia chapter and a board member for the Kensington Soccer Club, an organization that advances community through youth soccer.

Raul Staricco-Silva... is a full-stack creative with art director experience and intermediate front-end development skills. Prior to joining the IS&T team, he was heading a marketing team as senior lead web creative of a financial software company for almost a decade. Along with the standard full-time position, Raul takes on further collaborative opportunities within the creative community under his RESS Design Studio. He is a passionately creative individual with a strong minimalist nature, who loves the creative process from start to finish. His most recent areas of interest are interactive design, motion graphics and brand development. You can find Sara and Raul on the 10th floor of 833 Chestnut. Stop by and say hello!

The Team Welcome to Jefferson!

The following new employees have joined

IS&T during the past few months.

Infrastructure & Architecture Design

Thomas Osborne, System Administrator Edison Bldg, 15th floor

Kerri DiFalco, Senior Voice Communications

Technician 833 Chestnut St., 6th floor

Philip Clyde, Senior Storage Administrator Edison Bldg, 15th floor

Christian Comerford, IT Engineer II 833 Chestnut St., 6th floor

Technology Innovation & Consumer

Experience

Shantel Evans, Instructional Designer 833 Chestnut St., 10th floor

David van der Goes, Multimedia Instructional Designer 833 Chestnut St., 10th floor

Sam Halperin, Application Development Specialist 833 Chestnut St., 10th floor

Epic@Jeff

Charleeda Redman, Vice President, Informatics and Clinical Integration 833 Chestnut St., 10th floor

The Physician Application Support Team implements

Allscripts charge

The Physician Application Support team successfully implemented Allscripts Charge (electronic charge capture) within the departments of Internal Medicine and the Telehealth Urgent Care. This implementation is an example of Intelligent Transformation, and is a key component of preparing our practices to move to a more sophisticated method of documentation and charge capture. The Physician Application Support team, in collaboration with the Infrastructure and Training teams, also successfully supported set up of the Meadowbrook practice — a new JUP acquired Neurology practice located in Burlington, NJ. The practice is now live on Centricity Business (IDX).

April’s town hall recap available

on IS&T intranet

Want a recap of April’s IS&T Town Hall? The IS&T intranet has you covered! Click the link above to watch a replay, see pictures and review the Top 10 lessons from Praveen and the presenters.

Accomplishments

Praveen, IS&T featured in May Issue of Education Technology Insights Check out the article, as well as other recent media coverage, all promoting how IS&T is helping innovate and transform the way we deliver

care at Jefferson.

IS&T In the Media

Sunrise and eLink upgrades completed on

Abington campus

On May 1, the Sunrise (IP EMR) and eLink (interface engine) systems were successfully upgraded to Version 15.3. Both upgrades included extensive technical and software changes from the prior versions. Considering the last upgrade was completed two years ago, this was an important step to remain up-to-date with Allscripts software. The eLink project included SQL, Windows, VM and physical upgrades, as well as an upgrade for the Allscripts eLink software. The update introduced stronger stability for the application. Additionally, as a result of improvements by Microsoft to make failover operations and replication more reliable, there will be significant boosts in eLink’s performance.

Similar to eLink, the Sunrise upgrade included new hardware and

software. New features added to KBMA and medication

reconciliation will enhance workflow for users. At the same time,

Version 15.3 serves as a “stepping stone” for new functionality that

will be implemented in the near future. For example, a new Forms

Builder tool will augment Aware Notes and improve patient

documentation by helping create a more complete patient story.

Another key feature is ePrescribing, which will enrich the patient

experience by enabling greater safety and efficiency around

medications. And electronic quality measures (eCQM) will now be

incorporated into the Allscripts analytics tool (CPM). While each of these upgrade projects was managed independently, they required close alignment to keep the upgrades in sync. Many IS&T team members participated in planning, hardware set up, application configuration and testing.

IS&T kicks off data governance program

Data Governance describes how an organization plans, defines, organizes and executes the proper handling of its key data assets through people, processes and technology. As our capabilities continue to mature, it has become increasingly clear that we need to develop a coordinated governance program to more effectively

align our data assets with Jefferson’s strategic objectives. In April, we launched a formal data governance process with input from a wide cross-section of the enterprise, including Clinical Operations, Research, Academic, Finance, Legal & Compliance and Corporate Strategy from the Center City and Abington campuses. The Data Governance Executive Council (DGEC) kicked off on April 13, and the resulting Data Steward Workgroup will have its kickoff this month. Members of that workgroup were selected based on their deep understanding of functional areas and appreciation of data as an essential asset. Workgroup members will be responsible for:

Developing, implementing and enforcing data governance policies and procedures related to business glossary, master data management, data quality, metadata management, information life-cycle management and business process integration.

Serving as “data ambassadors” across the Jefferson enterprise to promote bidirectional communication with business functions – ensuring data governance addresses important operational objectives and strengthens engagement with the business community.

We have identified the need for a dedicated leader of Data Stewardship to ensure the success of our data governance program. In the interim, Maria Ricci, Director of Reporting and Analytics, will oversee the data governance program office direct workgroup activities. Maria will also facilitate five initial Data Stewardship Workgroups that will focus on Quality, Patient Access, Finance, Research and Legal & Compliance.

New IS&T Training Portal launched

On the heels of the Solution Center Self Service Portal, the Training team has launched another portal. The Training Portal is a one-stop shop for all technical training and learning opportunities, with a few new perks thrown in. The portal includes access to:

A dynamic schedule of training courses.

The newly re-engineered HealthStream where you can register for traditional classroom training and online courses for applications such as Allscripts and JeffChart.

New learning tutorials and video content sources that seamlessly integrate with our Academic Learning Management System (Blackboard). These tutorials/videos can be used any time by the internal Jefferson community for presentations, events, curriculum, etc.

Atomic Learning contains more than 65,000 tutorials on common applications such as Microsoft Office and Outlook, the Adobe collection of applications, technical training, and more.

NBC Learn provides access to curated NBC video footage and clips from the expansive NBC archive.

Check it out through the IS&T intranet (hover over the Solution Center tab to see the link) or through: http://training.jefferson.edu.

NICVIEW camera system implemented at

Abington Special Care Nursery

Abington Hospital’s Neonatal Intensive Care Unit was recently equipped with live-streaming cameras that now make it possible for parents to view their babies through a secure online portal from their home PC or mobile device. The new technology from NICVIEW was made possible by a generous donation from the Johnson family.

Operational Updates S.U.P.E.R. Program launches for new Epic@Jeff

Super Users

Super Users play an integral role during much of the Epic@Jeff implementation—including Training, Go-Lives and beyond. They are crucial to Epic@Jeff’s success as they will provide at-the-elbow support for their departments during and after Go-Live.

In order to ensure they are as prepared as possible, Epic@Jeff is offering an educational program to help Super Users get familiar with the system in advance of Training in September (for Wave 1 Super Users). S.U.P.E.R stands for Super User Participation, Education and Recognition. The structure of the program will be based on advancing through four learning levels: Beginner, Novice, Proficient and Advanced. Each level will offer a variety of activities, E-learnings or training that must be completed in order to advance to the next level. At the completion of each level, Super Users will be awarded pins depicting where they stand in the evolution of light, which was introduced in the first Epic@Jeff advertising graphic.

An update from the PMO

PMO support for the Epic Go-Live and related projects has ramped up significantly since mid-March. Out of the 76 identified Epic-

related Projects, there are 54 that the PMO is managing.

One has been canceled.

Two have been transitioned to the Epic@Jeff team to

complete the remaining efforts.

Two have been successfully completed.

As part of the ramp-up, a weekly cadence has been established and executed with the PMO and Epic@Jeff teams to provide bi-directional visibility to the work dependencies and help ensure the

timely delivery of project deliverables.

It has been nearly two months since the launch of Planview@Jeff,

and the adoption of the system has been better than expected.

About 60 percent of IS&T staff who are setup for “effort tracking” within Planview@Jeff are accessing the system on a consistent basis with the majority of the IS&T efforts being tracked against Keeping the Lights On (KLO) work and the

Epic Derivative projects.

Five job-aids on performing tasks within the application, specifically four for effort tracking and one for Project Status Reporting, have been created with more on the way. They can be found at H:\Active_Projects\01-PMO_JobAids-Templates\ or \\infosys01\healthlink\Active_Projects\01-PMO_JobAids-Templates\ with the intent to move them to SharePoint in the near future.

With the go-live of Planview@Jeff, optimizations and enhancements to the system have been identified through the staff’s continued usage and feedback in addition to previously planned updates such as tailoring project templates, streamlining the project resource allocation process, project content management via SharePoint, and integration with JIRA - just to name a few. Groups outside of IS&T have also expressed an interest in using the application to help manage their project work.

Engagement team offers summer events

The IS&T Engagement Team has several events planned for the summer months. We hope to see you at all of these events! Please email ISTCommunications@jefferson.edu with any questions.

Happy hour: Friday, June 17 from 5-7 p.m. at Independence Beer Garden to celebrate the start of summer.

2nd Game Break: Monday, June 20 from 12-1 p.m. in the Chatary Café on the 10th floor of 833 Chestnut Street. Because the first one was so successful!

Summer BBQ: TBD July. Praveen will host the IS&T Summer BBQ in July. Stay tuned for an email invitation.

Baltimore outing: On Saturday, August 13, there is a comedy show with an unlimited seafood feast in Baltimore. The sign-up for the comedy show as well as more information on transportation and other logistics can be found here.

Correction: We are issuing a clarification for a story in the April newsletter about a new post-discharge notification process implemented for JeffChart and Allscripts. The Business Partnering team created and implemented a novel post-discharge notification process that required data from JeffChart and Allscripts. The Enterprise Analytics team performed analysis and tracking tools that helped the Patient Access team monitor and improve compliance among registrars.

The NICVIEW implementation was completed with coordinated efforts from a team including Andy Cymerman, Kevin Fitzpatrick, Harry Ely and Dub Krauth.