content king media attribution
DESCRIPTION
The presentation illustrates and describes media attribution across channels.TRANSCRIPT
> Media a(ribu,on < When measuring the last click
is just not good enough
> Short but sharp history § Datalicious was founded in late 2007 § Strong Omniture web analy>cs history § 1 of 4 preferred Omniture partners globally § Now 360 data agency with specialist team § Combina>on of analysts and developers § Carefully selected best of breed partners § Driving industry best prac>ce (ADMA) § Turning data into ac>onable insights § Execu>ng smart data driven campaigns December 2011 © Datalicious Pty Ltd 2
> Smart data driven marke,ng
December 2011 © Datalicious Pty Ltd 3
Media A(ribu,on & Modeling
Op,mise channel mix, predict sales
Tes,ng & Op,misa,on Remove barriers, drive sales
Boos,ng ROI
Targeted Direct Marke,ng Increase relevance, reduce churn
“Using data to widen the funnel”
> Clients across all industries
December 2011 © Datalicious Pty Ltd 4
> The ideal media dashboard
December 2011 © Datalicious Pty Ltd 5
Channel Investment ROMI Return
Brand equity Baseline ($100) n/a $40
Offline TV, print, outdoor, etc $7 330% $30
Direct Direct mail, email, etc $1 400% $5
Online Search, display, social, etc
$2 1150% $25
> Duplica,on across channels
December 2011 © Datalicious Pty Ltd 6
Banner Ads
Email Blast
Paid Search
Organic Search
$ Bid Mgmt
Ad Server
Email PlaNorm
Google Analy,cs
$
$
$
> Cookie expira,on impact
December 2011 © Datalicious Pty Ltd 7
Banner Ad Click
Email Blast
Paid Search
Organic Search
Bid Mgmt
Ad Server
Email PlaNorm
Google Analy,cs
$
$
$
$
Expira,on
Banner Ad View
Central Analy,cs PlaNorm
$
$
$
> De-‐duplica,on across channels
December 2011 © Datalicious Pty Ltd 8
Banner Ads
Email Blast
Paid Search
Organic Search
$
Direct mail, email, etc
Facebook Twi(er, etc
> Campaign flows are complex
December 2011 © Datalicious Pty Ltd 9
POS kiosks, loyalty cards, etc
CRM program
Home pages, portals, etc
YouTube, blog, etc
Paid search
Organic search
Landing pages, offers, etc
PR, WOM, events, etc
TV, print, radio, etc
= Paid media
= Viral elements
Call center, retail stores, etc
= Sales channels
Display ads, affiliates, etc
TV/Print audience
Search audience
Banner audience
> Media channels feed each other
December 2011 © Datalicious Pty Ltd 10
Users are segmented before 1st ad is even served
> Ad server exposure test
December 2011 © Datalicious Pty Ltd 11
Banner Impression $ TV/Print
Response Search
Response
Banner Impression $ Search
Response Direct
Response
Exposed group: 90% of users get branded message
Banner Impression $ Search
Response Direct
Response
Control group: 10% of users get non-‐branded message
> Indirect display impact
December 2011 © Datalicious Pty Ltd 12
> Indirect display impact
December 2011 © Datalicious Pty Ltd 13
> Indirect display impact
December 2011 © Datalicious Pty Ltd 14
> Success a(ribu,on models
December 2011 © Datalicious Pty Ltd 15
Banner Ad $100
Email Blast
Paid Search $100
Banner Ad $100
Affiliate Referral $100
Success $100
Success $100
Banner Ad
Paid Search
Organic Search $100
Success $100
Last channel gets all credit
First channel gets all credit
All channels get equal credit
Print Ad $33
Social Media $33
Paid Search $33
Success $100
All channels get par,al credit
Paid Search
> First and last click a(ribu,on
December 2011 © Datalicious Pty Ltd 16
Chart shows percentage of channel touch points that lead to a conversion.
Neither first nor last-‐click measurement would provide true picture
Paid/Organic Search
Emails/Shopping Engines
Closer
Paid search
Display ad views
TV/print ad views
> Full purchase path tracking
December 2011 © Datalicious Pty Ltd 17
Influencer Influencer $
Display ad clicks
Online sales
Affiliate clicks
Social buzz
Offline sales
Organic search
Website events
Direct mail, emails
Life,me profit
Social referrals
Retail store visits
Direct site visits
Introducer
> Search call to ac,on for offline
December 2011 © Datalicious Pty Ltd 18
> Offline sales driven by online
December 2011 © Datalicious Pty Ltd 20
Website research
Phone order
Retail order
Online order
Cookie
Adver,sing campaign
Credit check, fulfilment
Online order confirma,on
Virtual order confirma,on
Confirma,on email
> Event ROI extrapola,on
December 2011 © Datalicious Pty Ltd 21
Product view
Applica,on start
Offline conversion
$10 $100
$100
$100
$30 $60
Campaign
$10 $30
$10
Applica,on complete
@ @
Campaign
Campaign
Campaign
> Single source of truth repor,ng
December 2011 © Datalicious Pty Ltd 22
Insights Repor,ng
> Where to collect the data
December 2011 © Datalicious Pty Ltd 23
Referral visits Social media visits Organic search visits Paid search visits Email visits, etc
Web Analy,cs Banner impressions
Banner clicks +
Paid search clicks
Ad Server
Lacking ad impressions Less granular & complex
Lacking organic visits More granular & complex
> Raw a(ribu,on data
Web Analy,cs data sample (AD IMPRESSION >) AFFILIATE > SEARCH > $$$ SEARCH > SOCIAL > EMAIL > DIRECT > $$$
Ad Server data sample 01/01/2011 12:00 AD IMPRESSION 01/01/2011 12:05 ORGANIC SEARCH 07/01/2011 17:00 EMAIL 08/01/2011 15:00 $$$
December 2011 © Datalicious Pty Ltd 24
> Purchase path for each cookie
December 2011 © Datalicious Pty Ltd 25
Mobile Home Work
Tablet Media Etc
> Combining data sources
December 2011 © Datalicious Pty Ltd 26
> Understanding channel mix
December 2011 © Datalicious Pty Ltd 27
> Website entry survey
December 2011 © Datalicious Pty Ltd 29
Channel % of Conversions
Straight to Site 27%
SEO Branded 15%
SEM Branded 9%
SEO Generic 7%
SEM Generic 14%
Display Adver>sing 7%
Affiliate Marke>ng 9%
Referrals 5%
Email Marke>ng 7%
De-‐duped Campaign Report
} Channel % of Influence
Word of Mouth 32%
Blogging & Social Media 24%
Newspaper Adver>sing 9%
Display Adver>sing 14%
Email Marke>ng 7%
Retail Promo>ons 14%
Greatest Influencer on Branded Search / STS
Conversions akributed to search terms that contain brand keywords and direct website visits are most likely not the origina>ng channel that generated the awareness and as such conversion credits should be re-‐allocated.
> Adjus,ng for offline impact
December 2011 © Datalicious Pty Ltd 30
+15 +5 +10 -‐15 -‐5 -‐10
Closer
25%
> Custom a(ribu,on models
December 2011 © Datalicious Pty Ltd 31
Influencer Influencer $
25% Even A(rib.
Exclusion A(rib.
Custom A(rib.
25% 25%
Introducer
33% 33% 33% 0%
? ? ? ?
Closer
Channel 1
Channel 1
Channel 1
> Path across different segments
December 2011 © Datalicious Pty Ltd 32
Influencer Influencer $
Channel 2
Channel 2 Channel 3
Channel 2 Channel 3 Product 4
Channel 3
Channel 4
Channel 4
Introducer
Product A vs. B
New prospects
Exis,ng customers
> ClearSaleing media a(ribu,on
December 2011 © Datalicious Pty Ltd 34
December 2011 © Datalicious Pty Ltd 35
December 2011 © Datalicious Pty Ltd 36
Contact me [email protected]
Learn more
blog.datalicious.com
Follow me twi(er.com/datalicious
Data > Insights > Ac,on
December 2011 © Datalicious Pty Ltd 37