Financial Education: Building Block for a Stronger Economy

Financial Consumer Protection DepartmentSupervision and Examination SectorBangko Sentral ng Pilipinas5th Floor Multi-storey BuildingBSP Complex, A. Mabini St., Malate1004 Manila

Telephone Numbers:Trunk Line : (02) 708-7701 local no. 2584Direct Line: (02) 708-7087

Email Address: consumeraffairs@bsp.gov.ph

medium or otherwise, concerning an unauthorized transaction, loss or theft in its e-banking account. Banks should ensure that controls are in place to review these notifications and than an investigation is initiated as required.

Banks should also establish procedures to resolve disputes arising from the use of the e-banking products and services.

Annex B, Item No. 1 of Appendix 75f of the MORB on Disclosure Requirements - requires that at a minimum, there will be disclosure of information on who will be liable for unauthorized or fraudulent transactions to protect consumers and inform them of their rights and responsibilities.

Sign your credit cards as soon as you receive them.

Keep a tight watch over your credit card. All transactions involving the use of your card should be done in your presence.

Don’t give out your account number over the phone unless you initiate the call and you know the company is reputable.

Do not give personal and financial information requested through email. Remember that banks and other financial institutions generally do not email you for important personal information.

Do not reply to the suspicious email. Ignore and delete the message. Notice that the link you see does not take you to that address but somewhere different, usually a faked Website.

Transact only with secured websites. Look for “https” in the URL bar or the padlock sign usually found in the right corner of your screen.

Never sign a blank credit card receipt.

Never lend a credit card to anyone else.

Open credit card bills promptly and check your transactions. If you spot an unauthorized charge, report it immediately to your bank/credit card issuer.

If you think you have given out information to a phisher, report the incident immediately to the credit card company that was spoofed.

Destroy, preferably through shredding, all sensitive documents containing personal information such as credit card statements and even receipts.

Call the 24-hour hotline of your bank immediately and report if card is lost or stolen. Write down the reference number, date and time of call.

Never physically surrender your card for replacement/renewal. The credit card issuer will never ask you to surrender or give back to them your old credit cards. It is best to cut-up or shred old credit cards.

how can i protect myself from creditcard fraud?

contact information

is a wide-ranging term for theft and fraud committed using a credit card or any similar payment mechanism as a fraudulent source of funds. The purpose is to obtain unauthorized funds from a credit cardholder’s account. Credit Card fraud and scam is also an adjunct to identity theft.

Theft of the card. The credit card is physically stolen from your bag or wallet, or home, and an impostor pretends to be you to obtain goods or services.

Information and Identity Theft. Fraudsters get the personal information they need to assume your identity through theft. Fraudsters may get the information they need by representing themselves as bank personnel. They will call and ask you to provide personal information as part of a supposed database management system updating. With these information, the perpetrator causes the creation of a financial transaction (e.g., application or renewal of credit card, payment of goods or services).

Skimming. Illegal copying of information from the magnetic strip of the credit card. Scammers use the information stolen to manufacture counterfeit credit cards or to use in online transactions.

Phishing. Emails from your bank or credit card company that looks like the “real thing” and asking for information like CVV, log in IDs, and passwords. Phishing may also be done using methods and forms other than email: Mobile phone text messages, chat rooms, fake banner ads, message boards and mailing lists, fake job search sites and job offers, and fake browser toolbars may also be used to get information.

When you provide the account information through mail, phone or Internet vendors and unauthorized persons gain access to it.

Whenever a merchant’s database is breached, or hacked into, and your account information together with those of thousands of other people’s, are taken.

When your account information is purchased from a person who stole the said information from you.

Credit Card Account Number - the 16-digit embossed number on the front of the card. It should appear clear, clean and uniform and should always match card number printed on the sales receipt.

Bank Identification Number - the four numbers below the 16-digit embossed account number.

3-Dimensional Hologram of the card network/association (e.g., Visa or Mastercard) - should reflect light and seem to change when you rotate the card.

Card Verification Code/ Value - the last three digits on the signature panel of the credit card. This number

When your credit card gets into the hands of a dishonest employee of an establishment while he is processing the payment of your bill.

is always asked when doing online payment transaction and card-not-present transactions. If the number is given to the vendor incorrectly or is not available, the merchant may not process your order.

Magnetic Stripe - a stripe of magnetic information that is affixed to the back of the credit card. This stripe contains customer and account information that is required to complete electronic financial transactions.

Signature Panel - where your signature is affixed. A card is not valid unless this is signed.

Euro-MasterCard-Visa (EMV) Chip - The Europay MasterCard Visa Chip contains embedded microprocessors that provide strong transaction security features and other application capabilities not possible with traditional magnetic stripe cards.1

YES. They include the following:

R.A. No. 8484. requires credit card issuers to provide a detailed explanation and a clear illustration of the manner by which all charges and fees are computed.

Subsection X320.10, Manual of Regulations for Banks (MORB); Subsection 4301N.10 and Subsection 4320Q.10, Manual of Regulations for Non-Bank Financial Institutions (MORNBFI) - require credit card companies to maintain confidentiality of information of cardholder with limited exceptions.

Subsection X320.14, MORB; Subsection 4301N.14 and Subsection 4320Q.14, MORNBFI - require credit card issuers to give cardholders at least 20 days from statement date to inform the credit card companies in writing of any billing error or discrepancy based on an examination of his/her statement of account.

Item No. 4.3.4 of Appendix 75f of the MORB on Complaints Resolution - provides that banks may receive customer complaint either through an electronic

credit card fraud andscam

what are those and how are theydone?

how do thieves get your credit cardinformation?

what are your card’s securityfeatures?

are there any regulations for your protection?

1 Source: http://www.smartcardalliance.org/publications-emv-faq/

Card Replacement Scam. You receive an email/call/sms from an individual claiming to be a bank personnel. He will ask you to physically surrender your card to him because either you are entitled to an account upgrade with a higher credit limit and lifetime free membership or your card is compromised. The fraudster will then use your card for his personal financial gain.