5 Agent EngagementPain Points & Solutions

"71% of all employees are disengaged."

03

01

02

04

05

Employee engagement is low inContact Centers

PAIN POINT

PAIN POINT

PAIN POINT

PAIN POINT

PAIN POINT

Employee Engagement affects virtually every aspect of your Contact Center operations

Bringing Today 's Reality to your Contact Center

SOLUTION

Gamification & Machine Learningare designed to target each agent

at their level.

"High performers thrive on engagementand won’t stay in a job long if they don’tfeel engaged."

"High employee engagement leads to 37%

lower absenteeism and 21% higherproductivity."

SOLUTION

SOLUTION

SOLUTION

"According to consumers, customer serviceagents failed to answer their questions 50% ofthe time."

"Companies with over 50% employeeengagement retain over 80% of theircustomers."

"22 million disengaged employees cost theeconomy $350 billion dollars per year in lostproductivity."

Gamified Incentives are proven todrive employee engagement

When employee Engagement islow, agent performance suffers

With low customer satisfaction,

attrition rises

When agent performance suffers,customer satisfaction is negatively

impacted

When attrition rises, profitabilitysuffers

SOLUTIONWhen agents are motivated,

customer service improvesdramatically

Machine Learning providesdata analysis and reports that

predict agent attrition

"67% of disengaged employees said theywanted to quit their jobs."

"Employee engagement cuts attritionrates In half."

By increasing employeeengagement and productivity,

and reducing attrition rates,gamified contact centersolutions lower costs and

increases operational efficiency.

"Revenues increased by an average of 23 %

for companies ranked in "100 Best Placesto work"

"A disengaged workforce lowers profitabilityby 22%"

"The nGUVU team is terrific to work with. They take

the time to understand the business problems and

tailor the product to best address those needs."

        ~ Leading telecom provider ­ Jan 2017