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Computer 101 Consultant Learning Services Microsoft Store Customer Service and Support Sutherland Global Services

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Computer 101. Consultant Learning Services Microsoft Store. Sutherland Global Services. Customer Service and Support. Lesson 1. Computer 101 Lesson 2. The PC Tower Lesson 3. 32 Bit vs. 64 Bit. Course content:. Sutherland Global Services. Customer Service and Support. Computer 101. - PowerPoint PPT Presentation

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Page 1: Consultant Learning Services Microsoft Store

Computer 101

Consultant Learning ServicesMicrosoft Store

Customer Service and Support

Sutherland Global Services

Page 2: Consultant Learning Services Microsoft Store

Customer Service and Support

Sutherland Global Services

Course content:Lesson 1. Computer 101

Lesson 2. The PC Tower

Lesson 3. 32 Bit vs. 64 Bit

Page 3: Consultant Learning Services Microsoft Store

Customer Service and Support

Sutherland Global Services

Computer 101

Lesson 1. Basic Computer Lesson

Page 4: Consultant Learning Services Microsoft Store

• Differentiate installation from download

• Explain what an operating system is.

• Identify the difference among the computer types.

This course will help you:

Customer Service and Support

Sutherland Global Services

Page 5: Consultant Learning Services Microsoft Store

• Installation – also known as set up, is the act of putting the program onto a computer system so that it can be executed

• Download – to copy data (usually and entire file) from a main source to a peripheral device

Terminologies:

Customer Service and Support

Sutherland Global Services

Page 6: Consultant Learning Services Microsoft Store

• An operating system is a program designed to run other programs on a computer

• It is considered the backbone of a computer, managing both software and hardware resources

What is an Operating System?

Customer Service and Support

Sutherland Global Services

Page 7: Consultant Learning Services Microsoft Store

• Operating systems are responsible for everything from the control and allocation of memory to recognizing input from external devices and transmitting output to computer displays

• They also manage files on computer hard drives and control peripherals, like printers and scanners.Customer Service and

SupportSutherland Global Services

Page 8: Consultant Learning Services Microsoft Store

Operating Systems

Customer Service and Support

Sutherland Global Services

Page 9: Consultant Learning Services Microsoft Store

Personal Computer Types

Customer Service and Support

Sutherland Global Services

• Desktop Computer

A computer designed to fit comfortably on top of a desk, typically with the monitor sitting on top of the computer.

Page 10: Consultant Learning Services Microsoft Store

Customer Service and Support

Sutherland Global Services

Notebook/Laptop Computer

• Aside from size, the principal difference between a notebook computer and a personal computer is the display screen as well as the price.

• An extremely lightweight personal computer. Notebook computers typically weigh less than 6 pounds and are small enough to fit easily in a briefcase.

Page 11: Consultant Learning Services Microsoft Store

Customer Service and Support

Sutherland Global Services

MS Store Companion PCs

Netbook Computers

Slate PCs

Page 12: Consultant Learning Services Microsoft Store

Customer Service and Support

Sutherland Global Services

The PC Tower

Lesson 2. Meet your internal hardware!

Page 13: Consultant Learning Services Microsoft Store

• Identify the parts of a PC tower.

• Identify the function of each internal hardware.

This course will help you:

Customer Service and Support

Sutherland Global Services

Page 14: Consultant Learning Services Microsoft Store

The PC Tower

Customer Service and Support

Sutherland Global Services

Page 15: Consultant Learning Services Microsoft Store

Customer Service and Support

Sutherland Global Services

• The power supply provides the correct electricity for each component.

• The power supply converts electricity from the wall outlet into electricity that the different internal components can use

Power Supply

Page 16: Consultant Learning Services Microsoft Store

Customer Service and Support

Sutherland Global Services

Motherboard

• The motherboard is like the nervous system of a human being, it connects all the internal components together. All communication is done over the motherboard.

Page 17: Consultant Learning Services Microsoft Store

Customer Service and Support

Sutherland Global Services

• The processor, or CPU, of a computer is basically the brains of the computer

Processor or CPU

• The processor is responsible for interpreting every code it receives from the other computer components, and making it usable to your operating system

Page 18: Consultant Learning Services Microsoft Store

Customer Service and Support

Sutherland Global Services

Hard Drive

• Hard drive capacity is measure in gigabytes, or GB

• Two ways that hard drives can connect to the motherboard: SATA and IDE

• The part of the computer that stores all your information (If you upload a picture to your computer, it is stored on the hard drive)

Page 19: Consultant Learning Services Microsoft Store

Customer Service and Support

Sutherland Global Services

Video Card

• A graphic/video card is the component of your computer that interprets video signal

• These cards are necessary so that you can connect a monitor to your computer.

Page 20: Consultant Learning Services Microsoft Store

Customer Service and Support

Sutherland Global Services

RAM• Random Access Memory is the part of

your computer that is used as instant memory

• RAM is always in use. For example, if you run many programs at once, you may want to upgrade your RAM because your computer is using more memory

Page 21: Consultant Learning Services Microsoft Store

Customer Service and Support

Sutherland Global Services

Optical Drive

• An optical drive is many times the drive you would use to burn CDs, DVDs, Blu-Ray discs and more.

Page 22: Consultant Learning Services Microsoft Store

Customer Service and Support

Sutherland Global Services

32 Bit vs. 64 Bit

Lesson 3. Comparison of 2 technologies

Page 23: Consultant Learning Services Microsoft Store

Customer Service and Support

Sutherland Global Services

• Could process a maximum of 4 Gig RAM

• Most software and operating system codes are 32-bit compatible

• A 32-bit OS will run on a 32-bit or 64-bit processor without any problem.

• A 32-bit application will run on a 32-bit or 64-bit OS without any problem.

32 Bit Systems

Page 24: Consultant Learning Services Microsoft Store

Customer Service and Support

Sutherland Global Services

• 64-bit application will only run on a 64-bit OS and a 64-bit OS will only run on a 64-bit processor.

• Supports up to 16 TB of RAM• Requires a 64 bit processor

64 Bit Systems

Page 25: Consultant Learning Services Microsoft Store

Customer Service and Support

Sutherland Global Services

Wrap Up

• Discussed the difference between installation and download

• Explained what an operating system is.

• Identified the different parts of the computer tower and its function

• Differentiated between 32 Bit and 64 Bit systems

Page 26: Consultant Learning Services Microsoft Store

Questions?

Customer Service and Support

Sutherland Global Services

Page 27: Consultant Learning Services Microsoft Store

Thank You.

Customer Service and Support

Sutherland Global Services